Suggested products
HubSpot vs Intercom Comparison
At a Glance
Marketing Automation Software
Live Chat Software
Overview
HubSpot
Hubspot is a comprehensive inbound marketing, sales, and customer service software with numerous tools to support your company’s CRM, social media and email marketing efforts. Learn more
Enterprise
Mid Market
Small Business
Intercom
Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools that… Learn more
Enterprise
Mid Market
Small Business
Pricing
Professional
$800
Per Month
Enterprise
$3600
Per Month
Starter
$30
Per Month
Pricing Available
Starter
$74
Per Month
Free Trial Available
Pricing Available
Pros & Cons
HubSpot Pros
- HubSpot is a real all-in-one CRM solution
- It has great supplemental content
- You get email marketing support and social media scheduling features
- Completely free plan perfect for beginners
- Wide range of additional sales and marketing suites available
- Access to live chat functionality and chatbots
- Form building and lead capture information access
- Team email and conversations inbox to align discussions
- Free list segmentation and email marketing
- Ad management tools to track Facebook, Google, Instagram, and LinkedIn ROI
- Lets users keep all their marketing data in one centralized place
- Extensive integration partners
- Access to Hubspot Academy
- Platform easily scales to your needs
- Offers a free version
- Squeaky-clean integration
- Big on mobile optimization
HubSpot Cons
- HubSpot does not have an e-commerce platform
- It is expensive considering all the features you’re getting
- The user experience can be overwhelming for some folks
- Can be expensive when used with other HubSpot “hubs”
- Free version is only suitable for beginners
- More expensive than alternative options
- Limited customizablility and configurations
- Pricing plans are complex and get expensive quickly
- The all-encompassing features can be tricky to harness
- Customer support could be stronger given the tool’s scope
Intercom Pros
There is not sufficient information
Intercom Cons
There is not sufficient information
Screenshots
HubSpot
Intercom
Videos
HubSpot
Intercom
Top Alternatives
Deployment
Cloud, SaaS, Web-Based
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPhone
Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
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