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At a Glance
Overview
Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools t... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$74.00
/ month
Support
Contact Us
Enterprises
Contact Us
Engage
Contact Us
Convert
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Reviewer's Segments
Small Business
59.04%
Mid Market
36.59%
Enterprise
4.37%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
134
- Acquire.io
- Aircall
- Airmeet
- AliveChat
- Alterdesk
- Amplitude Analytics
- AppMaster.io
- AppSumo
- Appy Pie
- Attio
- Automate.io
- Automizy
- Avochato
- BRYTER
- Baremetrics
- Better Stack
- Bubble
- Cakemail
- Calendar
- Canny
- ChatArt
- ChatBot
- ChatGPT
- Chatfuel
- Clearbit
- Close
- CloudCannon
- CloudTalk
- Cloudzy
- Coda
- CometChat
- Confluence
- Contento
- Creatio
- Deskxpand
- Dialpad Talk
- Discourse
- Domain.com
- Dropbox
- Dropbox Business
- Duda
- Elastic Email
- EngageBay
- Enonic
- Fibery
- Flowrite
- Flywheel
- Framer
- Freedcamp
- Genesis Pro
- Ghost
- Gist
- GitHub
- Gmail
- GoToWebinar
- Google Forms
- Help.com
- Helpshift
- Hopin
- HostWP.io
- Hostinger Website Builder
- HubSpot Marketing Hub
- Impact
- Inbenta Chatbots
- Insightly CRM
- Intercom
- Involve.Me
- Jira Core
- Kinsta
- Kissflow
- Kissmetrics
- Kommo
- Landbot
- Litmus
- Livestorm
- Loom
- Mailercloud
- Mailmodo
- Mailture
- Makeswift
- Managed Server Hosting
- Microsoft Excel
- Microsoft Teams
- Namecheap Website Builder
- Neuroflash
- Nutshell
- Outgrow
- Overloop
- Pagecloud
- PartnerStack
- Pinecone
- Pipedrive
- Populr
- Pory.io
- PostHog
- Postmark
- Quo
- Respond.io
- Retool
- Rewind AI
- Ring Central
- RingCentral MVP
- Salesflare
- Segment
- Shuffle
- Site.es
- Site123
- Sitecore Experience Manager
- Skuid
- SmartSuite
- Smith.ai Live Website Chat
- Softr
- Stract
- Streak
- Stripe
- Supermetrics
- SupportBee
- Supportbench
- SurveySparrow
- Survicate
- TeamViewer
- Texta.ai
- Thinkific Plus
- Time Doctor
- Trainual
- Ucraft
- Userlike
- Vero Workflows
- Viewabo
- WP Engine
- Wappalyzer
- Warmy
- WebinarGeek
- WhatsApp Business
- Wistia
- Wrike
- Xperify
- Zendesk Chat
- Zendesk Support Suite
- Zoho Assist
- ZoomInfo Chat
- Zowie
- folk
- tawk.to
Total integrations:
17
- Acquire.io
- Aircall
- Airmeet
- AliveChat
- Alterdesk
- Amplitude Analytics
- AppMaster.io
- AppSumo
- Appy Pie
- Attio
- Automate.io
- Automizy
- Avochato
- BRYTER
- Baremetrics
- Better Stack
- Bubble
- Cakemail
- Calendar
- Canny
- ChatArt
- ChatBot
- ChatGPT
- Chatfuel
- Clearbit
- Close
- CloudCannon
- CloudTalk
- Cloudzy
- Coda
- CometChat
- Confluence
- Contento
- Creatio
- Deskxpand
- Dialpad Talk
- Discourse
- Domain.com
- Dropbox
- Dropbox Business
- Duda
- Elastic Email
- EngageBay
- Enonic
- Fibery
- Flowrite
- Flywheel
- Framer
- Freedcamp
- Genesis Pro
- Ghost
- Gist
- GitHub
- Gmail
- GoToWebinar
- Google Forms
- Help.com
- Helpshift
- Hopin
- HostWP.io
- Hostinger Website Builder
- HubSpot Marketing Hub
- Impact
- Inbenta Chatbots
- Insightly CRM
- Intercom
- Involve.Me
- Jira Core
- Kinsta
- Kissflow
- Kissmetrics
- Kommo
- Landbot
- Litmus
- Livestorm
- Loom
- Mailercloud
- Mailmodo
- Mailture
- Makeswift
- Managed Server Hosting
- Microsoft Excel
- Microsoft Teams
- Namecheap Website Builder
- Neuroflash
- Nutshell
- Outgrow
- Overloop
- Pagecloud
- PartnerStack
- Pinecone
- Pipedrive
- Populr
- Pory.io
- PostHog
- Postmark
- Quo
- Respond.io
- Retool
- Rewind AI
- Ring Central
- RingCentral MVP
- Salesflare
- Segment
- Shuffle
- Site.es
- Site123
- Sitecore Experience Manager
- Skuid
- SmartSuite
- Smith.ai Live Website Chat
- Softr
- Stract
- Streak
- Stripe
- Supermetrics
- SupportBee
- Supportbench
- SurveySparrow
- Survicate
- TeamViewer
- Texta.ai
- Thinkific Plus
- Time Doctor
- Trainual
- Ucraft
- Userlike
- Vero Workflows
- Viewabo
- WP Engine
- Wappalyzer
- Warmy
- WebinarGeek
- WhatsApp Business
- Wistia
- Wrike
- Xperify
- Zendesk Chat
- Zendesk Support Suite
- Zoho Assist
- ZoomInfo Chat
- Zowie
- folk
- tawk.to
Top Alternatives
Categories
Common categories include: Live Chat Software, Digital Customer Service Platforms, Help Desk Software, Customer Self-Service Software, Conversational Support Software, and Chatbots Software.
Company Details
- By Intercom, Inc.
- Located in San Francisco, California, United States
- Founded in 2011
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
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