Intercom vs Zendesk Support Suite
Take a look at how
Intercom
and
Zendesk Support Suite
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Intercom
scores
4.5
out of 5 from
2927
reviews, while
Zendesk Support Suite
has been rated
4.3
out of 5 from
5770
reviews.
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Methodology
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At a Glance
Overview
Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools t... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$74.00
/ month
Enterprises
Contact Us
Support
Contact Us
Engage
Contact Us
Convert
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Reviewer's Segments
Small Business
59.04%
Mid Market
36.59%
Enterprise
4.37%
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
134
- Acquire.io
- Aircall
- Airmeet
- AliveChat
- Alterdesk
- Amplitude Analytics
- AppMaster.io
- AppSumo
- Appy Pie
- Asana
- Attio
- Authorize.Net
- Automate.io
- Automizy
- Avochato
- BRYTER
- Baremetrics
- Basecamp
- Better Stack
- BigCommerce
- Bitbucket
- Box
- Bubble
- Cakemail
- Calendar
- Calendly
- Canny
- ChatArt
- ChatBot
- ChatGPT
- Chatfuel
- Clearbit
- ClickUp
- Clockify
- Close
- CloudCannon
- CloudTalk
- Cloudzy
- Coda
- CometChat
- Confluence
- Constant Contact
- Contento
- Creatio
- Deskxpand
- Dialpad Talk
- Discourse
- Domain.com
- Dropbox
- Dropbox Business
- Duda
- Elastic Email
- EngageBay
- Enonic
- Fibery
- Flowrite
- Flywheel
- Framer
- Freedcamp
- FreshBooks
- Freshdesk
- Genesis Pro
- Ghost
- Gist
- GitHub
- GitLab
- Gmail
- GoToWebinar
- Google Analytics
- Google Calendar
- Google Forms
- Harvest
- Help.com
- Helpshift
- Hopin
- HostWP.io
- Hostinger Website Builder
- HubSpot
- HubSpot Marketing Hub
- Hubstaff
- Impact
- Inbenta Chatbots
- Insightly CRM
- Intercom
- Intuit Mailchimp
- Involve.Me
- Jira Core
- Kinsta
- Kissflow
- Kissmetrics
- Kommo
- Landbot
- Litmus
- Livestorm
- Loom
- Lucidchart
- Mailercloud
- Mailmodo
- Mailture
- Makeswift
- Managed Server Hosting
- Microsoft Excel
- Microsoft Teams
- Miro
- Namecheap Website Builder
- Neuroflash
- Nutshell
- OneDrive
- Outgrow
- Overloop
- Pagecloud
- PartnerStack
- Pinecone
- Pipedrive
- Populr
- Pory.io
- PostHog
- Postmark
- Quo
- RescueTime
- Respond.io
- Retool
- Rewind AI
- Ring Central
- RingCentral MVP
- Salesflare
- Segment
- Shopify
- Shuffle
- Site.es
- Site123
- Sitecore Experience Manager
- Skuid
- Slack
- SmartSuite
- Smartsheet
- Smith.ai Live Website Chat
- Softr
- Stract
- Streak
- Stripe
- SugarCRM
- Supermetrics
- SupportBee
- Supportbench
- SurveyMonkey
- SurveySparrow
- Survicate
- SysTools IMAP Migration Tool
- TeamViewer
- Texta.ai
- Thinkific Plus
- Tidio
- Time Doctor
- Toggl
- Trainual
- Trello
- Twilio
- Ucraft
- Userlike
- Vero Workflows
- Viewabo
- WP Engine
- Wappalyzer
- Warmy
- WebinarGeek
- Wistia
- Wrike
- Xero
- Xperify
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Support Suite
- Zendesk Talk
- Zoho CRM
- Zoom
- ZoomInfo Chat
- Zowie
- folk
- tawk.to
Total integrations:
60
- Acquire.io
- Aircall
- Airmeet
- AliveChat
- Alterdesk
- Amplitude Analytics
- AppMaster.io
- AppSumo
- Appy Pie
- Asana
- Attio
- Authorize.Net
- Automate.io
- Automizy
- Avochato
- BRYTER
- Baremetrics
- Basecamp
- Better Stack
- BigCommerce
- Bitbucket
- Box
- Bubble
- Cakemail
- Calendar
- Calendly
- Canny
- ChatArt
- ChatBot
- ChatGPT
- Chatfuel
- Clearbit
- ClickUp
- Clockify
- Close
- CloudCannon
- CloudTalk
- Cloudzy
- Coda
- CometChat
- Confluence
- Constant Contact
- Contento
- Creatio
- Deskxpand
- Dialpad Talk
- Discourse
- Domain.com
- Dropbox
- Dropbox Business
- Duda
- Elastic Email
- EngageBay
- Enonic
- Fibery
- Flowrite
- Flywheel
- Framer
- Freedcamp
- FreshBooks
- Freshdesk
- Genesis Pro
- Ghost
- Gist
- GitHub
- GitLab
- Gmail
- GoToWebinar
- Google Analytics
- Google Calendar
- Google Forms
- Harvest
- Help.com
- Helpshift
- Hopin
- HostWP.io
- Hostinger Website Builder
- HubSpot
- HubSpot Marketing Hub
- Hubstaff
- Impact
- Inbenta Chatbots
- Insightly CRM
- Intercom
- Intuit Mailchimp
- Involve.Me
- Jira Core
- Kinsta
- Kissflow
- Kissmetrics
- Kommo
- Landbot
- Litmus
- Livestorm
- Loom
- Lucidchart
- Mailercloud
- Mailmodo
- Mailture
- Makeswift
- Managed Server Hosting
- Microsoft Excel
- Microsoft Teams
- Miro
- Namecheap Website Builder
- Neuroflash
- Nutshell
- OneDrive
- Outgrow
- Overloop
- Pagecloud
- PartnerStack
- Pinecone
- Pipedrive
- Populr
- Pory.io
- PostHog
- Postmark
- Quo
- RescueTime
- Respond.io
- Retool
- Rewind AI
- Ring Central
- RingCentral MVP
- Salesflare
- Segment
- Shopify
- Shuffle
- Site.es
- Site123
- Sitecore Experience Manager
- Skuid
- Slack
- SmartSuite
- Smartsheet
- Smith.ai Live Website Chat
- Softr
- Stract
- Streak
- Stripe
- SugarCRM
- Supermetrics
- SupportBee
- Supportbench
- SurveyMonkey
- SurveySparrow
- Survicate
- SysTools IMAP Migration Tool
- TeamViewer
- Texta.ai
- Thinkific Plus
- Tidio
- Time Doctor
- Toggl
- Trainual
- Trello
- Twilio
- Ucraft
- Userlike
- Vero Workflows
- Viewabo
- WP Engine
- Wappalyzer
- Warmy
- WebinarGeek
- Wistia
- Wrike
- Xero
- Xperify
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Support Suite
- Zendesk Talk
- Zoho CRM
- Zoom
- ZoomInfo Chat
- Zowie
- folk
- tawk.to
Top Alternatives
Categories
Common categories include: Live Chat Software, Digital Customer Service Platforms, Help Desk Software, Customer Self-Service Software, and Conversational Support Software.
Company Details
- By Intercom, Inc.
- Located in San Francisco, California, United States
- Founded in 2011
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
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