LiveChat vs Freshdesk

Take a look at how LiveChat and Freshdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. LiveChat scores 4.5 out of 5 from 747 reviews, while Freshdesk has been rated 4.4 out of 5 from 3051 reviews.
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LiveChat Logo

LiveChat

10% off first payment + 30 day trial
4.5
(747)
Freshdesk Logo

Freshdesk

4.4
(3,051)
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At a Glance
LiveChat Logo
LiveChat
Starting at:
$24.00/month
Freshdesk Logo
Freshdesk
Starting at:
$14.00/month
Overview
LiveChat Logo
LiveChat
LiveChat is a premium live chat and help desk software for business. The platform is designed and built specifically for amazing customer service and is used in over 150 countries by over 31,000 organizations, including small, medium and enterprise organizations who want to improve customer satis... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
LiveChat
View 6 images
LiveChat Screenshots
LiveChat screenshot 1
LiveChat screenshot 2
LiveChat screenshot 3
LiveChat screenshot 4
LiveChat screenshot 5
LiveChat screenshot 6
Freshdesk Logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
Freshdesk screenshot 1
Freshdesk screenshot 2
Freshdesk screenshot 3
Freshdesk screenshot 4
Freshdesk screenshot 5
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Pricing
LiveChat Logo
LiveChat
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$24.00
/ month
Team
$49.00
/ month
Busniess
$69.00
/ month
Enterprise
Contact Us
See all pricing
Freshdesk Logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
Pros and Cons
LiveChat Logo
LiveChat
Pros

Not enough data available.

Cons

Not enough data available.

Freshdesk Logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
LiveChat Logo
LiveChat
Small Business
44.98%
Mid Market
36.41%
Enterprise
18.61%
Freshdesk Logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
LiveChat Logo
LiveChat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshdesk Logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
LiveChat Logo
LiveChat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshdesk Logo
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
LiveChat Logo
LiveChat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk Logo
Freshdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
LiveChat Logo
LiveChat
Total integrations: 26
  • 1CRM
  • Acquire.io
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Avast Business Antivirus
  • Benchmark Email
  • Better Stack
  • ChatArt
  • ChatBot
  • ChatGPT
  • Clearbit
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Dropbox Business
  • Easywp
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • GoDaddy Email & Office
  • GoDaddy Website Builder
  • Godaddy Hosting
  • Grasshopper
  • Helpshift
  • HostGator Website Builder
  • HostWP.io
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Intuit Mailchimp
  • Jimdo
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • Mailture
  • MeisterTask
  • Network Solutions
  • Nimble
  • Omnisend
  • Pinecone
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Shift4Shop
  • Site123
  • Skuid
  • Smartsheet
  • Supportbench
  • Survicate
  • TeamViewer
  • Ucraft
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • WP Engine
  • WebWave
  • WhatsApp Business
  • Wix
  • WooCommerce
  • Xperify
  • Zapier
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho Workplace
  • Zowie
  • noCRM.io
Freshdesk Logo
Freshdesk
Total integrations: 53
  • 1CRM
  • Acquire.io
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Avast Business Antivirus
  • Benchmark Email
  • Better Stack
  • ChatArt
  • ChatBot
  • ChatGPT
  • Clearbit
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Dropbox Business
  • Easywp
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • GoDaddy Email & Office
  • GoDaddy Website Builder
  • Godaddy Hosting
  • Grasshopper
  • Helpshift
  • HostGator Website Builder
  • HostWP.io
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Intuit Mailchimp
  • Jimdo
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • Mailture
  • MeisterTask
  • Network Solutions
  • Nimble
  • Omnisend
  • Pinecone
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Shift4Shop
  • Site123
  • Skuid
  • Smartsheet
  • Supportbench
  • Survicate
  • TeamViewer
  • Ucraft
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • WP Engine
  • WebWave
  • WhatsApp Business
  • Wix
  • WooCommerce
  • Xperify
  • Zapier
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho Workplace
  • Zowie
  • noCRM.io
Top Alternatives
LiveChat Logo
LiveChat
See all alternatives
Freshdesk Logo
Freshdesk
See all alternatives
Company Details
LiveChat Logo
LiveChat
  • By LiveChat Software S.A.
  • Located in Wroclaw, Lower Silesian District, Poland
  • Founded in 2002
Freshdesk Logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010