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LiveHelpNow
4.3
( 150 )
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5.0
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At a Glance
Overview
LiveHelpNow is a full-service omnichannel software platform that can capably handle customer support, contact center, lead generation, and help desk needs. With LiveHelpNow, businesses get access to live chat, SMS text-to-chat, ticket management, chatbots, a knowledge base, social media messaging... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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EngageBay is a CRM platform that helps companies streamline their customer relationship management using a single integrated platform. As an all-in-one solution, the software provides great automation capabilities and a generous free-forever plan that already include essential features and tools ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Call Management
$9.00
/ month
Ticket Management
$21.00
/ month
Live chat and texting
$21.00
/ month
Knowledge Base
$21.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Basic
$12.74
/ month
Growth
$42.29
/ month
Pro
$84.99
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- 'Robust ‘free forever’ plan
- All-in-One approach to CRM, with live chat, forms and landing page tools
- Great automation capabilities
- Offer a range of integrations (Gmail and Office 365 integrations included in the free plan)
- Interface is not the most intuitive at times
- Onboarding process could be improved
Reviewer's Segments
Small Business
47.33%
Mid Market
34.67%
Enterprise
18.0%
Small Business
87.04%
Mid Market
12.5%
Enterprise
0.46%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
16
- Agile CRM
- BigCommerce
- CallHippo
- DocuSign
- Drupal
- Google Analytics
- Google Calendar
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Intercom
- Intuit Mailchimp
- Joomla
- JustCall
- Microsoft Teams
- PandaDoc
- Pipedrive
- Plivo
- Postmark
- Shopify
- Slack
- Squarespace
- Stripe
- Twilio
- Wix
- Zapier
Total integrations:
15
- Agile CRM
- BigCommerce
- CallHippo
- DocuSign
- Drupal
- Google Analytics
- Google Calendar
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Intercom
- Intuit Mailchimp
- Joomla
- JustCall
- Microsoft Teams
- PandaDoc
- Pipedrive
- Plivo
- Postmark
- Shopify
- Slack
- Squarespace
- Stripe
- Twilio
- Wix
- Zapier
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By LiveHelpNow, LLC
- Located in Wynnewood, Pennsylvania, United States
- Founded in 2003
- By EngageBay Inc.
- Located in Tracy, California, United States
- Founded in 2017
