Freshdesk vs Smith.ai Live Website Chat
Take a look at how
Freshdesk
and
Smith.ai Live Website Chat
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Freshdesk
scores
4.4
out of 5 from
3051
reviews, while
Smith.ai Live Website Chat
has been rated
4.8
out of 5 from
21
reviews.
Advertising disclosure: Findstack offers objective, editorially independent comparisons to
help you find the best software. Some links on this page are affiliate links — we may earn a commission when you
visit a vendor through our links, at no additional cost to you. Affiliate relationships never influence our ratings,
rankings, or reviews. Disclosure policy |
Methodology
Smith.ai Live Website Chat
4.8
( 21 )
Start selling digital products with Crevio
5.0
(1)
Free plan available
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-...
Learn more about Crevio
At a Glance
Overview
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Smith.ai Live Website Chat is a fast & friendly way to capture, screen & convert website leads. To facilitate conversions, the Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Exclusive Deals
Discover Amazing Software Deals on Findstack
Get access to up to $900,000+ in savings on the best software to scale your business.
Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$240.00
/ month
Basic
$420.00
/ month
Pro
$900.00
/ month
Custom
Contact Us
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Small Business
90.48%
Mid Market
4.76%
Enterprise
4.76%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
53
- AWeber
- Acquire.io
- Adobe Connect
- Agile CRM
- AliveChat
- AppSumo
- Appy Pie
- Avast Business Antivirus
- Better Stack
- BigCommerce
- Bitrix24
- Capsule CRM
- ChatArt
- ChatBot
- ChatGPT
- Click2Magic
- Clio
- Constant Contact
- Copper
- Creatio
- Deskxpand
- Domain.com
- Drip
- Follow Up Boss
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Freshteam
- Genesis Pro
- GetResponse
- Gmail
- GoTo Connect
- Godaddy Hosting
- Google Calendar
- Google Sheets
- Grasshopper
- Helpshift
- HostWP.io
- HubSpot
- HubSpot CRM
- Inbenta Chatbots
- Infinite Privy Vpn
- Intercom
- Jotform
- Keap
- Kibo Order Management
- Kintone
- Kissflow
- Kit
- Kommo
- Lawmatics
- Liquid Web
- Mailshake
- Mailture
- MeisterTask
- Microsoft Teams
- MyCase
- Network Solutions
- Nextiva
- Nimble
- Nutshell
- PayPal Payments Pro
- Pipedrive
- PracticePanther
- Redtail CRM
- Reisift
- Rewind AI
- Ring Central
- RingCentral MVP
- Skuid
- Slack
- Smartsheet
- Streak
- Supportbench
- Thryv
- Trello
- Userlike
- V2 Cloud
- Viewabo
- Vocal Voip
- Wave
- Wise Agent
- WooCommerce
- Xperify
- Zapier
- Zendesk
- Zendesk Support Suite
- Zoho Assist
- Zoho CRM
- Zoho Workplace
- iContact
- noCRM.io
Total integrations:
42
- AWeber
- Acquire.io
- Adobe Connect
- Agile CRM
- AliveChat
- AppSumo
- Appy Pie
- Avast Business Antivirus
- Better Stack
- BigCommerce
- Bitrix24
- Capsule CRM
- ChatArt
- ChatBot
- ChatGPT
- Click2Magic
- Clio
- Constant Contact
- Copper
- Creatio
- Deskxpand
- Domain.com
- Drip
- Follow Up Boss
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Freshteam
- Genesis Pro
- GetResponse
- Gmail
- GoTo Connect
- Godaddy Hosting
- Google Calendar
- Google Sheets
- Grasshopper
- Helpshift
- HostWP.io
- HubSpot
- HubSpot CRM
- Inbenta Chatbots
- Infinite Privy Vpn
- Intercom
- Jotform
- Keap
- Kibo Order Management
- Kintone
- Kissflow
- Kit
- Kommo
- Lawmatics
- Liquid Web
- Mailshake
- Mailture
- MeisterTask
- Microsoft Teams
- MyCase
- Network Solutions
- Nextiva
- Nimble
- Nutshell
- PayPal Payments Pro
- Pipedrive
- PracticePanther
- Redtail CRM
- Reisift
- Rewind AI
- Ring Central
- RingCentral MVP
- Skuid
- Slack
- Smartsheet
- Streak
- Supportbench
- Thryv
- Trello
- Userlike
- V2 Cloud
- Viewabo
- Vocal Voip
- Wave
- Wise Agent
- WooCommerce
- Xperify
- Zapier
- Zendesk
- Zendesk Support Suite
- Zoho Assist
- Zoho CRM
- Zoho Workplace
- iContact
- noCRM.io
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Smith.ai
- Located in Palo Alto, California, United States
- Founded in 2015
