Freshdesk Contact Center vs Tidio
Take a look at how
Freshdesk Contact Center
and
Tidio
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Freshdesk Contact Center
scores
4.1
out of 5 from
133
reviews, while
Tidio
has been rated
4.7
out of 5 from
1413
reviews.
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Methodology
Freshdesk Contact Center
4.1
( 133 )
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At a Glance
Overview
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Tidio is a customer communication platform that combines help desks, live chat, chatbots, AI agents, and multichannel messaging into one easy-to-use interface. Designed for SMBs and enterprises alike, Tidio helps streamline customer support and boost engagement by enabling real-time conversations... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Perpetual License
Free
$0.00
/ one_time
Starter
$29.00
per / month
Growth
$59.00
per / month
Plus
$749.00
per / month
Premium
$2999.00
per / month
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Small Business
91.3%
Mid Market
7.5%
Enterprise
1.2%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Live Online
- Videos
- Webinars
- Documentation
- Live Online
- Videos
- Webinars
Integrations
Total integrations:
9
- ActiveCampaign for Marketing
- Adobe Commerce
- Agile CRM
- BigCommerce
- Brevo Marketing Platform
- Duda
- Ecwid
- Freshdesk
- Freshsales
- Freshservice
- Google Analytics
- HubSpot
- HubSpot CRM
- Intuit Mailchimp
- Jimdo
- MailerLite
- Nimble
- Omnisend
- Pipedrive
- Salesforce Platform
- Shift4Shop
- Shopify
- Site123
- Squarespace
- Testimonial
- Wix
- WooCommerce
- Zapier
- Zendesk Support Suite
- Zoho CRM
- noCRM.io
Total integrations:
25
- ActiveCampaign for Marketing
- Adobe Commerce
- Agile CRM
- BigCommerce
- Brevo Marketing Platform
- Duda
- Ecwid
- Freshdesk
- Freshsales
- Freshservice
- Google Analytics
- HubSpot
- HubSpot CRM
- Intuit Mailchimp
- Jimdo
- MailerLite
- Nimble
- Omnisend
- Pipedrive
- Salesforce Platform
- Shift4Shop
- Shopify
- Site123
- Squarespace
- Testimonial
- Wix
- WooCommerce
- Zapier
- Zendesk Support Suite
- Zoho CRM
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Tidio LLC
- Located in San Francisco
- Founded in 2013
