Tidio vs Helpshift

Take a look at how Tidio and Helpshift stack up against each other across pricing, features, and support using feedback from real users like yourself. Tidio scores 4.7 out of 5 from 1413 reviews, while Helpshift has been rated 4.3 out of 5 from 379 reviews.
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Tidio Logo

Tidio

4.7
(1,413)
Helpshift Logo

Helpshift

4.3
(379)
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At a Glance
Tidio Logo
Tidio
Starting at:
$19.00/month
Helpshift Logo
Helpshift
Starting at:
$150.00/month
Overview
Tidio Logo
Tidio
Tidio is a customer communication platform that combines help desks, live chat, chatbots, AI agents, and multichannel messaging into one easy-to-use interface. Designed for SMBs and enterprises alike, Tidio helps streamline customer support and boost engagement by enabling real-time conversations... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Tidio
View 5 images
Tidio Screenshots
Tidio screenshot 1
Tidio screenshot 2
Tidio screenshot 3
Tidio screenshot 4
Tidio screenshot 5
Helpshift Logo
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpshift
View 5 images
Helpshift Screenshots
Helpshift screenshot 1
Helpshift screenshot 2
Helpshift screenshot 3
Helpshift screenshot 4
Helpshift screenshot 5
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Pricing
Tidio Logo
Tidio
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Communicator
$19.00
/ month
Chatbot
$39.00
/ month
Tidio+
$289.00
/ month
See all pricing
Helpshift Logo
Helpshift
Free trial available
Free plan available
Billing type Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
See all pricing
Reviewer's Segments
Tidio Logo
Tidio
Small Business
91.3%
Mid Market
7.5%
Enterprise
1.2%
Helpshift Logo
Helpshift
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Deployment
Tidio Logo
Tidio
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Helpshift Logo
Helpshift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Tidio Logo
Tidio
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Helpshift Logo
Helpshift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Tidio Logo
Tidio
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Helpshift Logo
Helpshift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Tidio Logo
Tidio
Total integrations: 25
  • ActiveCampaign for Marketing
  • Adobe Commerce
  • Agile CRM
  • AppsFlyer
  • Asana
  • BigCommerce
  • Brevo Marketing Platform
  • Desk.com
  • Dropbox Business
  • Duda
  • Ecwid
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • HubSpot
  • HubSpot CRM
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Jimdo
  • MailerLite
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Omnisend
  • Pipedrive
  • Playvox
  • Salesforce Platform
  • Segment
  • SendBird
  • Shift4Shop
  • Shopify
  • Site123
  • Slack
  • Squarespace
  • SurveyMonkey
  • Testimonial
  • Trello
  • Twilio
  • Twitter
  • Wix
  • WooCommerce
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho CRM
Helpshift Logo
Helpshift
Total integrations: 28
  • ActiveCampaign for Marketing
  • Adobe Commerce
  • Agile CRM
  • AppsFlyer
  • Asana
  • BigCommerce
  • Brevo Marketing Platform
  • Desk.com
  • Dropbox Business
  • Duda
  • Ecwid
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • HubSpot
  • HubSpot CRM
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Jimdo
  • MailerLite
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Omnisend
  • Pipedrive
  • Playvox
  • Salesforce Platform
  • Segment
  • SendBird
  • Shift4Shop
  • Shopify
  • Site123
  • Slack
  • Squarespace
  • SurveyMonkey
  • Testimonial
  • Trello
  • Twilio
  • Twitter
  • Wix
  • WooCommerce
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho CRM
Top Alternatives
Tidio Logo
Tidio
See all alternatives
Helpshift Logo
Helpshift
See all alternatives
Company Details
Tidio Logo
Tidio
  • By Tidio LLC
  • Located in San Francisco
  • Founded in 2013
Helpshift Logo
Helpshift
  • By Helpshift, Inc.
  • Located in San Francisco, CA, USA
  • Founded in 2012
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