Tidio vs Helpshift

Take a look at how Tidio and Helpshift stack up against each other across pricing, features, and support using feedback from real users like yourself. Tidio scores 4.7 out of 5 from 1413 reviews, while Helpshift has been rated 4.3 out of 5 from 379 reviews.
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Tidio Customer Service Software logo

Tidio

4.7
Helpshift Live Chat Software logo

Helpshift

4.3

( 379 )

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At a Glance
Tidio Customer Service Software logo
Tidio
Starting at:
$29.00//month
Helpshift Live Chat Software logo
Helpshift
Starting at:
$150.00/month
Overview
Tidio Customer Service Software logo
Tidio
Tidio is a customer communication platform that combines help desks, live chat, chatbots, AI agents, and multichannel messaging into one easy-to-use interface. Designed for SMBs and enterprises alike, Tidio helps streamline customer support and boost engagement by enabling real-time conversations... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Tidio
View 1 images
Tidio Screenshots
Tidio screenshot 1
Helpshift Live Chat Software logo
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpshift
View 5 images
Helpshift Screenshots
Helpshift screenshot 1
Helpshift screenshot 2
Helpshift screenshot 3
Helpshift screenshot 4
Helpshift screenshot 5
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Pricing
Tidio Customer Service Software logo
Tidio
Free trial available
Free plan available
Billing type Perpetual License
Free
$0.00
/ one_time
Starter
$29.00
per / month
Growth
$59.00
per / month
Plus
$749.00
per / month
Premium
$2999.00
per / month
See all pricing
Helpshift Live Chat Software logo
Helpshift
Free trial available
Free plan available
Billing type Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
See all pricing
Reviewer's Segments
Tidio Customer Service Software logo
Tidio
Small Business
91.3%
Mid Market
7.5%
Enterprise
1.2%
Helpshift Live Chat Software logo
Helpshift
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Deployment
Tidio Customer Service Software logo
Tidio
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Helpshift Live Chat Software logo
Helpshift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Tidio Customer Service Software logo
Tidio
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Helpshift Live Chat Software logo
Helpshift
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Tidio Customer Service Software logo
Tidio
  • Documentation
  • Live Online
  • Videos
  • Webinars
Helpshift Live Chat Software logo
Helpshift
  • Documentation
  • Live Online
  • Videos
  • Webinars
Integrations
Tidio Customer Service Software logo
Tidio
Total integrations: 25
  • ActiveCampaign for Marketing
  • Adobe Commerce
  • Agile CRM
  • AppsFlyer
  • Asana
  • BigCommerce
  • Brevo Marketing Platform
  • Desk.com
  • Dropbox Business
  • Duda
  • Ecwid
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • HubSpot
  • HubSpot CRM
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Jimdo
  • MailerLite
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Omnisend
  • Pipedrive
  • Playvox
  • Salesforce Platform
  • Segment
  • SendBird
  • Shift4Shop
  • Shopify
  • Site123
  • Slack
  • Squarespace
  • SurveyMonkey
  • Testimonial
  • Trello
  • Twilio
  • Twitter
  • Wix
  • WooCommerce
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho CRM
Helpshift Live Chat Software logo
Helpshift
Total integrations: 28
  • ActiveCampaign for Marketing
  • Adobe Commerce
  • Agile CRM
  • AppsFlyer
  • Asana
  • BigCommerce
  • Brevo Marketing Platform
  • Desk.com
  • Dropbox Business
  • Duda
  • Ecwid
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • HubSpot
  • HubSpot CRM
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Jimdo
  • MailerLite
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Omnisend
  • Pipedrive
  • Playvox
  • Salesforce Platform
  • Segment
  • SendBird
  • Shift4Shop
  • Shopify
  • Site123
  • Slack
  • Squarespace
  • SurveyMonkey
  • Testimonial
  • Trello
  • Twilio
  • Twitter
  • Wix
  • WooCommerce
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho CRM
Top Alternatives
Tidio Customer Service Software logo
Tidio
See all alternatives
Helpshift Live Chat Software logo
Helpshift
See all alternatives
Company Details
Tidio Customer Service Software logo
Tidio
  • By Tidio LLC
  • Located in San Francisco
  • Founded in 2013
Helpshift Live Chat Software logo
Helpshift
  • By Helpshift, Inc.
  • Located in San Francisco, CA, USA
  • Founded in 2012
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