Zendesk Chat vs Gorgias

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Gorgias Logo

Gorgias

4.6
(504)
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At a Glance
Zendesk Chat Logo
Zendesk Chat
Starting at:
$49.00/month
Gorgias Logo
Gorgias
Starting at:
$10.00/month
Overview
Zendesk Chat Logo
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Chat
View 6 images
Zendesk Chat Screenshots
Zendesk Chat screenshot 1
Zendesk Chat screenshot 2
Zendesk Chat screenshot 3
Zendesk Chat screenshot 4
Zendesk Chat screenshot 5
Zendesk Chat screenshot 6
Gorgias Logo
Gorgias
Gorgias is a customer service and helpdesk software designed to streamline communication between businesses and their customers. It integrates with multiple e-commerce platforms and centralizes customer interactions from various channels, such as email, live chat, and social media, into one dashb... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Gorgias
View 5 images
Gorgias Screenshots
Gorgias screenshot 1
Gorgias screenshot 2
Gorgias screenshot 3
Gorgias screenshot 4
Gorgias screenshot 5
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Pricing
Zendesk Chat Logo
Zendesk Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Gorgias Logo
Gorgias
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$10.00
/ month
Basic
$60.00
/ month
Pro
$360.00
/ month
Advanced
$900.00
/ month
Enterprise
Contact Us
See all pricing
Pros and Cons
Zendesk Chat Logo
Zendesk Chat
Pros
  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools
Cons
  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Gorgias Logo
Gorgias
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Zendesk Chat Logo
Zendesk Chat
Insufficient data to show segment split
Gorgias Logo
Gorgias
Small Business
82.34%
Mid Market
16.67%
Enterprise
0.99%
Deployment
Zendesk Chat Logo
Zendesk Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Gorgias Logo
Gorgias
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zendesk Chat Logo
Zendesk Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Gorgias Logo
Gorgias
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zendesk Chat Logo
Zendesk Chat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Gorgias Logo
Gorgias
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zendesk Chat Logo
Zendesk Chat
Total integrations: 16
  • Adobe Commerce (Magento Commerce)
  • Aircall
  • Attentive
  • BigCommerce Enterprise
  • Bold
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • Helpdesk
  • Intercom
  • Klaviyo
  • Loom
  • Meta for Business
  • Microsoft Excel
  • PartnerStack
  • Pipedrive
  • Postscript
  • Remarkety
  • Shogun Frontend
  • Shopify
  • Site123
  • Sitecore Experience Manager
  • TeamViewer
  • Trustpilot
  • WhatsApp Business
  • Wix Ecommerce
  • Yotpo
  • Zapier
  • Zendesk Support Suite
  • Zoho Assist
  • Zowie
Gorgias Logo
Gorgias
Total integrations: 18
  • Adobe Commerce (Magento Commerce)
  • Aircall
  • Attentive
  • BigCommerce Enterprise
  • Bold
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • Helpdesk
  • Intercom
  • Klaviyo
  • Loom
  • Meta for Business
  • Microsoft Excel
  • PartnerStack
  • Pipedrive
  • Postscript
  • Remarkety
  • Shogun Frontend
  • Shopify
  • Site123
  • Sitecore Experience Manager
  • TeamViewer
  • Trustpilot
  • WhatsApp Business
  • Wix Ecommerce
  • Yotpo
  • Zapier
  • Zendesk Support Suite
  • Zoho Assist
  • Zowie
Top Alternatives
Zendesk Chat Logo
Zendesk Chat
See all alternatives
Gorgias Logo
Gorgias
See all alternatives
Company Details
Zendesk Chat Logo
Zendesk Chat
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007
Gorgias Logo
Gorgias
  • By Gorgias Inc.
  • Located in San Francisco, California, United States
  • Founded in 2015