Zendesk Support Suite vs Intercom
Take a look at how Zendesk Support Suite and Intercom stack up against each other across pricing, features, and support using feedback from real users like yourself. Zendesk Support Suite scores 4.3 out of 5 from 5770 reviews, while Intercom has been rated 4.5 out of 5 from 2927 reviews.
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At a Glance
Overview
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools t... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$74.00
/ month
Support
Contact Us
Enterprises
Contact Us
Engage
Contact Us
Convert
Contact Us
Reviewer's Segments
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Small Business
59.04%
Mid Market
36.59%
Enterprise
4.37%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
6
- Amplitude Analytics
- AppSumo
- Automate.io
- BRYTER
- Baremetrics
- Bubble
- Cakemail
- ChatBot
- Clearbit
- Close
- CloudTalk
- Cloudzy
- Coda
- CometChat
- Confluence
- Creatio
- Dialpad Talk
- Dropbox Business
- Duda
- EngageBay
- Enonic
- Flowrite
- Framer
- GUDSHO Video
- Ghost
- GitHub
- Gmail
- GoToWebinar
- Google Forms
- Help.com
- Hostinger Website Builder
- HubSpot Marketing Hub
- Insightly CRM
- Intuit Mailchimp
- Jira Core
- Landbot
- Litmus
- Livestorm
- Mailercloud
- Mailmodo
- Managed Server Hosting
- Microsoft Excel
- Microsoft Teams
- Outgrow
- Overloop
- PartnerStack
- Pinecone
- PostHog
- Postmark
- Respond.io
- Retool
- Segment
- Shuffle
- Site123
- Sitecore Experience Manager
- SmartSuite
- Softr
- Streak
- Stripe
- SupportBee
- Supportbench
- TeamViewer
- Time Doctor
- Ucraft
- Viewabo
- Wistia
- Wrike
- Zendesk Chat
- Zowie
- folk
- tawk.to
Total integrations:
66
- Amplitude Analytics
- AppSumo
- Automate.io
- BRYTER
- Baremetrics
- Bubble
- Cakemail
- ChatBot
- Clearbit
- Close
- CloudTalk
- Cloudzy
- Coda
- CometChat
- Confluence
- Creatio
- Dialpad Talk
- Dropbox Business
- Duda
- EngageBay
- Enonic
- Flowrite
- Framer
- GUDSHO Video
- Ghost
- GitHub
- Gmail
- GoToWebinar
- Google Forms
- Help.com
- Hostinger Website Builder
- HubSpot Marketing Hub
- Insightly CRM
- Intuit Mailchimp
- Jira Core
- Landbot
- Litmus
- Livestorm
- Mailercloud
- Mailmodo
- Managed Server Hosting
- Microsoft Excel
- Microsoft Teams
- Outgrow
- Overloop
- PartnerStack
- Pinecone
- PostHog
- Postmark
- Respond.io
- Retool
- Segment
- Shuffle
- Site123
- Sitecore Experience Manager
- SmartSuite
- Softr
- Streak
- Stripe
- SupportBee
- Supportbench
- TeamViewer
- Time Doctor
- Ucraft
- Viewabo
- Wistia
- Wrike
- Zendesk Chat
- Zowie
- folk
- tawk.to
Top Alternatives
Categories
Common categories include: Help Desk Software, Live Chat Software, Digital Customer Service Platforms, Customer Self-Service Software, and Conversational Support Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By Intercom, Inc.
- Located in San Francisco, California, United States
- Founded in 2011
