Zendesk Support Suite vs Intercom

Take a look at how Zendesk Support Suite and Intercom stack up against each other across pricing, features, and support using feedback from real users like yourself. Zendesk Support Suite scores 4.3 out of 5 from 5770 reviews, while Intercom has been rated 4.5 out of 5 from 2927 reviews.
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Zendesk Support Suite logo

Zendesk Support S...

4.3
(5,770)
Intercom logo

Intercom

4.5
(2,927)
At a Glance
Zendesk Support Suite logo
Zendesk Support Suite
Starting at:
$49.00/month
Intercom logo
Intercom
Starting at:
$74.00/month
Overview
Zendesk Support Suite logo
Zendesk Support Suite
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Support Suite
View 6 images
Zendesk Support Suite Screenshots
Intercom logo
Intercom
Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools t... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Intercom
View 5 images
Intercom Screenshots
Pricing
Zendesk Support Suite logo
Zendesk Support Suite
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Intercom logo
Intercom
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$74.00
/ month
Support
Contact Us
Enterprises
Contact Us
Engage
Contact Us
Convert
Contact Us
See all pricing
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Reviewer's Segments
Zendesk Support Suite logo
Zendesk Support Suite
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Intercom logo
Intercom
Small Business
59.04%
Mid Market
36.59%
Enterprise
4.37%
Deployment
Zendesk Support Suite logo
Zendesk Support Suite
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Intercom logo
Intercom
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zendesk Support Suite logo
Zendesk Support Suite
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Intercom logo
Intercom
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zendesk Support Suite logo
Zendesk Support Suite
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Intercom logo
Intercom
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
Zendesk Support Suite logo
Zendesk Support Suite
See all alternatives
Intercom logo
Intercom
See all alternatives
Company Details
Zendesk Support Suite logo
Zendesk Support Suite
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007
Intercom logo
Intercom
  • By Intercom, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2011