Unclaimed: Are are working at BigCommerce ?
BigCommerce Reviews & Product Details
BigCommerce is a powerful online platform preferred by those just starting out in the eCommerce industry. The scalability of BigCommerce is especially notable, with businesses easily able to scale small stores into major retail hubs that are perfectly tailored and aligned with your overall retail strategy. BigCommerce also offers an extensive selection of themes, features multichannel integrations, access to a wide selection of tools, and can rely on it to deliver comprehensive reports and business insights.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
BigCommerce Pros and Cons
- Leading eCommerce platform for SMBs and larger businesses
- Provides to upload unlimited number of products
- Very customizable themes
- 24/7 customer support
- Seamless store management tools
- A bit expensive for those just starting out
- Themes for customization can be costly
- Abandoned cart functionality requires additional payment
- Can have a higher learning curve than some alternatives
- Becomes increasingly expensive for high-volume selling.
Compare BigCommerce with other popular tools in the same category.
Their customer support is top notch, if you have a problem they are more than willing to help out.
Integration with Office365, is less than ideal. After switching to O365 for exchange, all of our order confirmation e-mails were getting black listed. This is due to a range of the IP's they use being black listed by SpamHaus. So I had to setup the MX and TXT records for demarc and use their mail server.
They offer a great service, and provide fantastic support to back it up. The main issue would be if you are using Office 365 for mail/exchange. If so, then you currently won't be able to use it to send order confirmation e-mails. If you try, they won't make it out, due to being black listed. But if you setup the MX and TXT records for your demarc, then you can use their mail server and everything seems to work just fine.
Fast chat customer service or with live support if necessary.
Nothing comes to mind really. Aside from the usual multiple updates necessary.
Ease of ecommerce sales with robust data served up on each sale and easy to navigate records.
Price and unlimited image hosting along with its excellent user interface.
Support is pretty bad and hard to get ahold of anyone. Our initial experienxe with their sales team was also rocky.
Hosting our entire website. Its very natural and easy to use.
I like its simplicity and how easy it is to get started
no as flexible as Shopify and needs to add more features
We help rather young / startup entrepreneurs use BIG Commerce it is cheap to get started
Big commerce is amazing! We all love it!
Nothing man! Its soooo cool and we love
That we here at the office can use this amazing software
Their customer support is top notch, if you have a problem they are more than willing to help out.
Integration with Office365, is less than ideal. After switching to O365 for exchange, all of our order confirmation e-mails were getting black listed. This is due to a range of the IP's they use being black listed by SpamHaus. So I had to setup the MX and TXT records for demarc and use their mail server.
When sending out order e-mails through the O365 mail server, they get bounce backs because of a IP blacklisting. But going through their mail server there is no problems.
There was very little I disliked about this software. It is super easy to keep up on online traffic and orders at work. It’s super easy to add and take down products from the store feed. All in all a great user experience
I honestly didn’t dislike much of anything. Only issue I had was the ease in which to issue a paypal refund but that was solved with one call to customer service
It allows a very simple way to manage online merchandise sales as well as keeping in touch with customers every step of the way with their orders. It makes my online store at work run like a well oiled machine
The features of Big commerce are great!
I don’t like that big commerce is not user friendly. You actually have to be knowledgeable of the software in order for you to interact with it
I am solving my inventory and operational side of business
a choice of 7 free templates the ability to sell a wide range of either physical or digital goods, in categories of your choosing and using shipping rates of your choosing integration with Paypal and a wide range of payment gateways full content management (CMS) functionality
There are no transaction fees, even if you use a third-party payment gateway. The overall feature set on entry-level Bigcommerce plans is comprehensive by comparison to competing products. You get a good set of reporting tools on all plans - again, this is not the case with all competing products. It comes with built-in product review functionality.
Getting more customers! Create custom fields!
It’s simple to use and easy for me to train others on the backend of the system.
I don’t receive emails regularly when orders are placed so fulfilling the orders can be delayed at times.
We are utilizing the system for internal office apparel orders. We have 250+ employees so it is convenient for them to order in the office or in the field.