BigTime Reviews: 4.5/5 — Highly Rated

The staff at BigTime is comprised of professionals, specifically about online chat support. Leah, in particular, has helped tremendously in created customized reports that allow for evaluation of billable vs. non-billable employee efforts.

I can think of no dissatisfaction with the people at BigTime

Time tracking, billing, project management are all considerably more observable by using the tools within BigTime.

You can make almost unlimited reports on a project. See the hours used and where.

Sometimes I would like to talk to a person instead of sending the question through an email.

Having the time and billing all in one place

User-friendly, easy to create custom reports, sync ability with accounting software.

Nothing, it works as intended. Customer service is always super helpful. ZERO COMPLAINTS

Trackability and a place to invoice out of.

I really appreciate the customer service. The software is great and we utilize it every day. With any issues that come up, I am able to quickly live chat and every person is great at solving my issues/questions.

Sometimes there are features that arent built out in BigTime yet so I am directed to submit a feature request. However, I am grateful that this is even an option.

It is solving having one central location for our staff to enter work allocations, time entry/timesheets, and invoicing our clients. It tracks all our data in a simple and straight forward manner.

Able to keep track of time better and help chat is easy to use

The app could use a bit easier to work with.

Billing and time tracking

Organization is very helpful for a big organization

kind of confusing at times and sometimes cant save things

Payroll and Timekeeping go hand and hand so makes sense for it to be helpful in monitoring and changing things if need be for a company like ours that has many contracts.

It is very user friendly and support is there (Nate H.) to help and give direct and easy-to-follow instructions if I have questions.

None! Can't think of negative reviews so far.

Ability to track hours.. it makes it easy to organize and track my hours on a day-to-day basis.

Staff is Great! Leah J, Top, Deontae have all been amazing.

The updates could be rolled out at better times,

Keeping track of billing and phases in our projects. without it, I don't know how accurate we would be.

My favorite thing about Big Time is their ability to work through any situation or problem you might be having with your integrated systems. They are absolutely top-notch! Top Y. helped me today and was extremely helpful! 10 out of 10!

There isn't anything I don't like about Big Time. It has been the best time tracking tool I've ever worked with!

We rarely have any problems. If there are issues, the support staff are always on top of it! Nothing bad to say, ever.

I love that we can customize invoices for exactly what is needed. I love the process controls for invoicing - makes it easy for a team to collaborate for a multi-step process. Piner Markovchick was really fun to work with, was so knowledgable about the details of the application - he made the process enjoyable with little to no stress at all.

I don't like that you have to get into code to customize some invoices. Sometimes when you make an error, the system doesn't actually tell you what the error is. IT JUST SAYS ERROR. And I have to guess.

Budget tracking, resource allocation.

The best feature of BigTime is time tracking. First, it is easy for employees to record their time. Second, it gives managers the ability to track the time their employees spend on their projects.

Now that I have been using BigTime for almost 2 years, I don't have any issues with it and therefore, nothing that I don't like.

BigTime has changed our way of recording employees' time and invoicing our clients. Putting our time into BigTime is extremely easy for our employees. We can track projects and see productivity in real-time. This then easily translates into our invoices for quick review prior to emailing to clients. The response to the new look of our invoices has been amazing. We have been told they are so easy to review and process for payment. Several of our clients have completed the payment process on their end in a very short period of time, which has led to quicker payment to us.

I like the way it tracks our employees time. I really like the invoicing and payment link process.

Nothing. I have enjoyed working with Big Time for over a year now.

Project Management and Billing

I chose BigTime for the invoicing capability for architecture firms. I previously created invoices using Microsoft Excel, and BigTime is a vast improvement. The interface is intuitive, so I haven't needed much support. My issues have been resolved using the chat feature when I have needed support. Thank you to Nate H. for helping me to fix my most recent problem.

When I publish an invoice to QuickBooks Online, I wish the BigTime invoice would be attached in QBO. At the moment, I manually attach BigTime invoices in QBO.

BigTime is helping us create invoices and keep track of project accounting.

Staff timesheet and the ability to track project details and financials for the company. Their customer support via online chat. Tyler G was very helpful in resolving our issue in precise steps to follow.

As a new user, there are many features to get accustomed to for the program to provide the value we seek. Learning how to use the software best takes time, but it will be beneficial once set up.

Time tracking for projects and employee timesheets. It will help streamline our process.

I find BigTime very user-friendly in just a short time of using it. Also, if there is something you don't quite understand, you can reach out, and support is so helpful!!!

Give it time to work with what you are trying to accomplish with BigTime. I didn't understand everything right off the bat, but with the support team, it took no time to understand what I needed to.

BigTime is a huge help when it comes to tracking time being spent on our projects, tracking budgets and allowing people to know which projects they are assigned to.

The intuitive nature of the software is a breath of fresh air!

One of the areas that I would hope the Bigtime team would consider involves adding a feature to the payroll system. Currently, the program does not differentiate between regular and PTO hours. We feel it is essential to calculate those hours for our employees so that they/we always know how much they have used and how much remains in their banks. Another helpful upgrade wish involves including a contact list. We use the program to track our projects/clients/hours, and it would be super beneficial to have a global contact list available to all users—a searchable database of clients, vendors, and employees.

The use of the program is incredibly intuitive, and it has been pretty easy for the entire team to jump in and begin to use the system.

BigTime is much easier to navigate and use than our previous time and billing software; the required training, and especially the one-on-one training with project manager Aly was key in preparing me to administer the software.

We have had some trouble getting reports, especially payment vs charges, to look the way our attorneys were accustomed to.

Our previous time and billing software simultaneously stopped supporting our small business configuration and drastically raised their rates. So, it is glorious to have a reasonably priced, robust system. I had to go into the old system recently and found it to be very non-intuitive compared to BigTime.

Its a pretty straight forward tool to use, and I like how simple the website looks. Its clean and easy access.

It was a little confusing on how to get your timesheet saved. I couldnt figure out where to type the notes part.

It is solving and taking care of us having a place to go and enter our time. Its a nice tool to use.

I find the assigning a task function to an employee the be the most useful tool. Being that you can assign from both the actual employee list and/or the project list, it aids in proper project completion.

I like it all! A lot to take in, but all very useful.

avoiding billing time to the incorrect projects. BigTime makes it almost impossible.

I get extensive data on my projects in real time. The dashboard is intuitive and it's easy to stay on top of the administrative tasks. The support team is great! Tyler Gubser has provided quick and clear solutions.

Some of the reports can be tricky to find at first, but it isn't a problem once you get used to where to look. There are so many reports available that it's just a lot to look through at first.

In the past, other programs have made it difficult to collaborate on a project as a team and to see how everyone's workflow comes together. Big time is a great solution for that.

Time and billing. Budget and Quick Books integration

We cannot process monthly/quarterly billings as a one-click option anymore.

Big Time has been helping us with reports and making sure the Quick Books integration is working the way it should

Chat support is helpful. Online timesheets are relatively easy for employees to fill out.

Reports are not intuitive and it takes a lot of effort to get setup specific to your business needs. Need someone dedicated to administration, especially in the early stages.

At the moment, mostly just with time tracking.

How easy it is to use. The Knowledgebase has much of the information you need to get up and running ahead of implementation. It is user-riendly and intuitive.

There is nothing we dislike about BigTime. It fits with all that we need and it's easy and quick to use.

Timesheet reporting, keeping projects on track with budget and time allocated, and streamlined billing procedures.

The ability to use for time and expense reports, allows us to use these reports to prep payroll and expense checks.

Its a bit complex and takes some getting used to.

We have been able to track time spent on projects better after deploying Big Time and keep a closer eye on resources. The time sheet function has made our payroll reports easier to produce than our previous platform.

We are a small firm, so the syncing ability with Quickbooks is a big selling point for our company. It has been so helpful in verifying information. The sync feature also allows us to create projects in Bigtime that aren't in a billing phase yet and hold them there until we are awarded the project.

It's a little early for this question for our firm, but my only complaint so far is that the invoice template is not as customizable as the templates in QuickBooks.

BigTime saves our admin and accounting department so much time. We previously tracked time in Quickbooks, which was all input by hand. With BigTime, employees log their time, and with a few buttons, we can send all of our employees' timesheet data to Quickbooks for payroll. We are also delighted with its ability to track time spent on phases. We are excited to use the data from our first year using BigTime to reconfigure our fee structure.

Access to the live Chat and instant responses.

The option to have a dial in service to be more efficient. Sometimes words cant get through the way we think it.

Creating reports that fit my Project Management role.

The team at Big Time has been the most helpful. Example, Tyler Gubser solved my issue with new projects coming over to Quickbooks today via Zoom after the online chat was insufficient. Big help!!

The only thing I dislike about Big Time is the workarounds connecting to Quickbooks. Unfortunately, it is out of their control. As long as they remedy the issues as they come, I will continue to benefit from the program.

Tracking projects and fee in an accurate and timely manner.

Tyler Gubser was very helpful in my request. He couldn't answer the question but got back to me right away.

Sometime I can't get an answer right away.

BigTime assists us with our time tracking, invoicing, expense and project management.

The ability to get support through chat quickly is amazing. The support agents are always very quick to respond and super helpful.

There are still some additional features that I would like to see BigTime add. I'm happy they have feature requests.

BigTime is helping us organize our expense, time tracking, project accounting, project tracking, and invoicing.

The onboarding process was great! The support we received was wonderful; when we had questions in between scheduled meetings, the staff was always there to answer them in a very timely manner. The software is user friendly, and the mobile app is great for our field personnel.

Trying to make some changes to our invoice format is sometimes tricky, but the support we receive from the staff has always been great and made things work the way we would like them to.

Our company has benefited greatly from the time tracking system and the invoicing system being integrated into one software package.