Unclaimed: Are you working at Brevo Marketing Platform?
Brevo Marketing Platform Reviews: 4.5/5 — Highly Rated
Sendinblue’s popularity among small businesses is rooted in its extensive features that include email, SMS, and live chat functionalities and segmentation features that can personalize communication with customers. The platform also supports landing page creation, A/B testing, heat mapping, and a host of other features and integrations designed to boost productivity.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Brevo Marketing Platform Pros and Cons
- Transactional and autoresponder mail options are available
- Offers 40,000 free emails monthly
- Design templates are well designed and very responsive
- Unable to recognize additional fields such as gender and date
- Limited third party integration
Brevo charges for emails sent rather than contacts stored, which makes it dramatically cheaper than Mailchimp or MailerLite for anyone with a large list they email infrequently. Contacts are unlimited even on the free plan. Two pricing quirks deserve attention before you buy: removing Brevo’s logo costs more than the entry plan itself, and there is nothing at all between the €13.50 Standard tier and the €449 Professional tier.
- What it is: A marketing automation platform covering email, SMS, WhatsApp, chat, a built-in CRM, and transactional messaging.
- Best for: Businesses with large contact lists and modest send volumes, and anyone who wants email plus SMS plus CRM from one vendor.
- Pricing: Free forever with 300 emails per day and unlimited contacts. Starter €6.33, Standard €13.50, Professional €449.08 per month on yearly billing. Verified in July 2026.
- The honest catch: On Starter, the “No Brevo logo” add-on costs €8.10 per month against a €6.33 plan, so paying to remove branding costs more than the plan you are removing it from.
What Is Brevo?
Brevo is the French company formerly known as Sendinblue, rebranded in 2023. It built its position on a pricing model that inverts the industry norm: where Mailchimp, MailerLite, and Kit all charge by subscriber count, Brevo charges by emails sent and lets you store contacts without limit.
That difference is not cosmetic. A business with 50,000 contacts that emails them once a month pays very little on Brevo and a great deal on subscriber-priced platforms. The reverse is also true, so a small list emailed daily is cheaper elsewhere. Working out which side of that line you fall on is the single most useful thing you can do before choosing.
Beyond email, Brevo covers SMS, WhatsApp, web and mobile push, live chat, and a genuinely included CRM. Transactional email and SMS run through the same account, which is unusual and convenient for product teams who would otherwise run a separate provider.
The independent ratings are consistently good: roughly 4.6 out of 5 on Capterra and 4.5 on G2 across 2,669 reviews.
How Brevo Works
- Send-based pricing with unlimited contacts. The defining characteristic, and the reason to consider it at all.
- Email and automation. Drag-and-drop editor, templates, AI content generation, and advanced segmentation from Starter, with marketing automation and A/B testing from Standard.
- Multi-channel. SMS on every plan, with WhatsApp, popups, and mobile and web push arriving at Professional.
- Built-in CRM. Included rather than sold separately, which reviewers repeatedly single out as unusual at this price. Deeper sales functionality is available through paid Sales Essentials and Sales Advanced add-ons.
- Transactional messaging. Product emails and SMS through the same platform as marketing, which avoids running a second provider.
Brevo Pricing
Four tiers, and the gaps between them are unusual. Figures verified in July 2026 on yearly billing, which applies a 10% discount. Brevo localizes currency, and the euro figures shown here correspond numerically to its dollar pricing.
| Plan | Yearly (per mo) | Emails | Key additions |
|---|---|---|---|
| Free | €0 | 300/day | Unlimited contacts, built-in CRM, SMS, transactional email, Brevo branding on all emails |
| Starter | €6.33 | From 5,000/month | Email and SMS, drag-and-drop editor, AI content generator, advanced segmentation, forms |
| Standard | €13.50 | From 5,000/month | Marketing automation, A/B testing, advanced reporting, AI send time optimization, web and event tracking, 1 landing page, no Brevo logo |
| Professional | €449.08 | From 150,000/month | WhatsApp, popups, mobile and web push, 10 user seats, contact scoring, advanced ecommerce, AI segmentation, AI Data Analyst, phone support |
| Enterprise | Custom | Custom | Multi-account, custom objects, dedicated IP, SSO and SAML, CSM support |
The parts that matter most:
- Removing the logo costs more than the Starter plan. The “No Brevo logo” add-on is €8.10 per month on a €6.33 plan. Starter plus unbranded emails comes to €14.43, while Standard at €13.50 includes branding removal along with automation, A/B testing, and reporting. If you want unbranded email, Starter is the wrong purchase at any list size.
- The Standard to Professional gap is roughly 33x. €13.50 to €449.08, with nothing between them. A business that outgrows Standard’s features has no gentle upgrade path, and that cliff is far steeper than anything else in this category.
- The free plan is genuinely generous, with a hard daily cap. 300 emails per day, unlimited contacts, and a built-in CRM, free forever with no card required. The cap does not roll over, so a single 300-email campaign consumes the day.
- Free accounts carry Brevo branding on every email. Which returns you to the add-on arithmetic above.
- Sales features cost extra. Sales Essentials at €26.08 per month and Sales Advanced at €53.08 per user per month, which is worth noting if the built-in CRM is part of the appeal.
- Yearly billing saves 10%. Modest, so monthly billing is not heavily penalised.
Who Should Use Brevo
- Large lists, infrequent sends. The clearest case, and where send-based pricing produces genuine savings against subscriber-priced competitors.
- Teams wanting email, SMS, and CRM in one place. Included rather than assembled, which is rare below enterprise pricing.
- Product teams sending transactional messages. Marketing and transactional through one account removes a second vendor.
- European businesses. A French company operating under EU jurisdiction, which simplifies GDPR conversations.
It fits poorly for small lists emailed frequently, where subscriber pricing works out cheaper, for design-led brands, since reviewers describe customization as limited, and for businesses likely to outgrow Standard, given the 33x jump to Professional.
Honest Pros and Cons
Strengths
- Unlimited contacts on every plan, including free. Structurally cheaper for large, infrequently mailed lists.
- A genuinely free forever plan. 300 emails daily with no card, no expiry, and a built-in CRM.
- CRM included rather than upsold. Reviewers specifically note most all-in-one platforms charge extra for this.
- Real multi-channel coverage. Email, SMS, WhatsApp, push, and chat from one vendor.
- Transactional and marketing together. Avoids a separate provider for product email.
- Strong, consistent ratings. About 4.6 on Capterra and 4.5 on G2 across thousands of reviews.
Limitations
- The branding add-on is priced oddly. €8.10 per month to remove a logo from a €6.33 plan, which makes Starter a trap for anyone who cares about branding.
- A 33x gap between Standard and Professional. No intermediate tier, so growth past Standard is a cliff rather than a step.
- The free plan’s daily cap does not roll over. 300 emails a day means a single campaign to a modest list exhausts it.
- Customization is limited. Reviewers report constraints on more complex workflows and on design flexibility.
- Sales features are add-ons. The built-in CRM is basic, and real sales functionality costs €26.08 or €53.08 per month.
- Advanced channels need Professional. WhatsApp, popups, and push all sit behind the €449 tier.
Brevo Alternatives and How It Compares
- MailerLite is cheaper for small lists with a better editor, and charges by subscriber, so it loses on large lists.
- SendPulse competes directly on multi-channel breadth and low cost, with a dated interface.
- Omnisend is the ecommerce specialist, with stronger commerce automation.
- ActiveCampaign is far deeper on automation logic and considerably more expensive.
- Kit suits creators selling to their audience, with a 10,000-subscriber free plan.
For a broader survey see our guide to the best email marketing software.
The Verdict
Brevo is the right answer to a specific question: what should I use if I have a lot of contacts and do not email them constantly? Send-based pricing with unlimited contacts makes it structurally cheaper than subscriber-priced competitors in that scenario, and bundling SMS, chat, transactional messaging, and a CRM at these prices is genuinely good value. The 4.5 to 4.6 ratings across thousands of reviews reflect a platform that works.
Skip Starter, though. At €6.33 it looks like the budget option, but adding unbranded email costs €8.10, taking you to €14.43, above the €13.50 Standard plan that includes branding removal plus automation, A/B testing, and reporting. Unless you genuinely do not mind Brevo’s logo on your emails, Standard is both cheaper and better, and that is an odd thing to have to point out.
Then look ahead. The jump from Standard to Professional is roughly thirty-three times, with nothing in between, so if you expect to need WhatsApp, push notifications, or more than a couple of users, you are looking at €449 a month rather than a gradual increase. For businesses comfortably inside Standard’s limits that is irrelevant. For anyone growing quickly it is the most important number on the page.
FAQ
Is Brevo’s free plan really free?
Yes, permanently, with no credit card required. It includes 300 emails per day, unlimited contacts, a built-in CRM, SMS capability, and transactional email. The two meaningful limits are that the daily cap does not roll over, so unused sends are lost, and that every email carries Brevo branding unless you pay to remove it.
How much does Brevo cost in 2026?
On yearly billing, Starter is €6.33 per month, Standard €13.50, and Professional €449.08, with Enterprise custom priced. Yearly billing applies a 10% discount. Brevo localizes currency, so its dollar pricing corresponds numerically. Sales features are separate add-ons at €26.08 and €53.08 per user per month.
Why does removing Brevo’s logo cost so much?
It is priced as an €8.10 per month add-on regardless of plan, which is more than the €6.33 Starter plan itself. Standard at €13.50 includes branding removal, so Starter plus the add-on (€14.43) costs more than Standard while offering less. If unbranded email matters, go straight to Standard.
Is Brevo cheaper than Mailchimp or MailerLite?
It depends entirely on your list size versus send frequency. Brevo charges by emails sent with unlimited contacts, while Mailchimp and MailerLite charge by subscriber count. A large list emailed occasionally is markedly cheaper on Brevo; a small list emailed several times a week is usually cheaper on a subscriber-priced platform.
What is Brevo best for?
Businesses with substantial contact lists and moderate send volumes that want email, SMS, chat, transactional messaging, and a basic CRM from a single European vendor, at a price well below subscriber-priced competitors.
Compare Brevo Marketing Platform with other popular tools in the same category.
The admin panel is spectacular. Very intuitive, practical and easy to use. Ease of integration and implementation are also positive factors
Support response time, especially on weekends, is very poor. Problem solving, mainly related to removing IPs from the blacklist, should be more dynamic.
The main problem I was supposed to solve is the deliverability of corporate emails, but I was left wanting due to a lack of support response over the weekend.
the backend is easy to deal with and user friendly. it is quite easy to send emails as well as to locate contacts and numbers, but we havent tried other features yet.
i don't like the packages and if sendinblue doesnt' improve it, I will come back to the former platform. Other email marketing platforms have over 100,000 emails/month or unlimited for the package price and includes. You have to pay for external fees, for adding someone, changing roles is difficult and it has taken us a whole day with an employee without being able to do his job. I don't like to have to buy more emails and I think the pricing plan should include more than 20,000.
we needed a CRM and email marketing system that includes our growing needs. But we are finding troubles on the path both with the limitations and extras we were not really ready for as well as technical problems. Customer service seems to be very helpful but we couldnt get ahold of the right people in the weekend when we mostly needed help in our project.
I like that the plan doesn't increase in price when contacts are added.
Creating automations is not user-friendly. Overall the platform design isn't simple to use, and there could be a lot of improvements with suggested audience segmentation and purchase history.
We use Sendinblue primarily as a solution for landing pages. We've realized it's easier to build custom pages which is hard to find on other platforms.
The ease of your service and how easy it is to upload content. The data privacy is a huge plus. Pricing is also a huge plus vs MailChimp.
The website lacks information before you sign up. It would be better to have more product information and examples of what mail deployment looks like compared to competitors.
Sending emails to large distribution lists is a plus. The data security has never been an issue.
Simple interface, pretty easy to use....
Can't upload new contacts without support
Send emails.
Works wonders as the email marketing tool with basic functionalities like campaign management, reporting on click rate, unsubscribe rate, etc.
- There is no robust reporting for the email campaigns.
- Automated email campaigns for our link-building program and guest post outreach. We saved time in sending emails at a particular time zone.
Out of the many email marketing services out there, these guys are by far the cheapest.
It doesn't have a lot of the bells and whistles that many of the other platforms have and since I run an e-commerce site, I did not feel like it was a good fit for commerce.
I tried using sendinblue for ecommerce email marketing. At the time the shopify integration wasn't great so a lot of my data was inconsistent, I have since moved away from send in blue.
O sendinblue permite fazer coisas interessantes, como: fazer templates de email direto da plataforma; fazer automações para segmentar os clientes; guardar os dados dos clientes - nome, produto que comprou, data da compra do produto, pedido do cliente, etc. Neste sentido, é uma boa ferramenta de email marketing, o que se mostra deplorável é o atendimento.
O atendimento é horrível. Se você tiver algum problema dentro da plataforma, pode esquecer ajuda vinda por parte deles. Tive um problema sério com a importação dos meus contatos, o que travou o trabalho na empresa, e eles não pareciam nem um pouco preocupados em resolver a questão, comentando claramente que não podiam parar o trabalho deles para me ajudar. A Marjorie e a Guiliana, funcionárias que me atenderam, deram soluções completamente descabíveis, como enviar um email marketing para todos os meus contatos explicando a situação do ocorrido, além de terem sido irônicas comigo por diversas vezes. Mas calma que não é a pior parte. Além de tudo isso, eles demoraram MAIS DE 10 DIAS para fazerem alguma coisa concreta a respeito do caso, e no final, não fizeram conforme eu tinha pedido. Dá para perceber claramente que o foco do trabalho deles é fechar tickets, e não satisfazer o cliente. Totalmente lamentável.
O sendinblue me ajudou a resolver problemas de segmentação e captação dos meus clientes, com a construção de listas específicas para cada público.
Not alot aopart from FB marketing was made simple
The way they deal with customers and there acounts
It isnt solving anything and i have had to pause my account
Fairly intutive platform to use and allows you to create basic emails
They kicked me off the platform for the most outrageous reason ever. After adding my contacts (100% of which had opted-in), they suspended my account and would not allow me to continue using the software because of high unsubscribe rates. Keep in mind, that 100% of contacts had opted into receiving emails from me. Yet they were unwilling to listen to this fact and ripped me off.
Sending emails to customer and prospects and my community. It is not benefitting me, since they unjustly suspended my accout.
Nothing want to tell. There is nothin possible
Customer support, Highly unprofessional. Validating an account after taking the money it's the worst.
Drip email campaign. But now I never will use this
Nothing to like about this tool. Our experience with the tool and the support has been terrible
Features, Restrictions, Ease of use & support
We wanted a tool that can help us execute all our email marketing campaigns with the use of workflows. The tool did not meet any of our expectations.
The ease of getting a customer service person on the phone.
Everything. I paid around $600 for a subscription ($281 per month) plus I bought a dedicated IP (on their insistance) ($251) only to never be able to use the damn thing. Their code was wrong, this takes days, disconnect after disconnect, finally get web developer togerther with SIB CS and we are on a 12 minute hold, only to be disconnecrted. Two month later my digital marketing campaigns which took 3 years to buid are destroyed! These people suck! There is a reason they are hiding in France. Total thieves!!!!!
The people start out sounding nice and knowledgable but afetr time you realize nothing is getting done and they continue to charge me!
It seemed easy to use and we were excited to switch to this system after being on Mailchimp but the customer service for sendinblue is horrible. They deleted all of our information, canceled our account, and then messaged us saying that we cannot use their system and we think they discriminated against our organization for being a Christian organization.
No immediate customer service Grammar mistakes throughout the platform They will disable your account after you pay Customer service is slow responding to any questions
email marketing retargeting
Its got great automation at a great price for SME's and has a wide range of plans to chose from. Depending on what the organization currently needs for their marketing efforts.
Their customer service is dependant on the plan you are on, which does not make sense to me. Because if I am unable to use your product because there is a problem in your product, you should, in fact, be reaching out to me to solve this irrespective of the plan I am on. And not keep me limited to email support. I have waited 2 weeks for them to solve the integration of my contacts from Hubspot to Send In Blue. This has resulted in a delay in my campaigns and eCommerce activities.
Email Marketing Automation and List Maintenance. It was easy to reach out to the customers via email in real-time using send in blue.
Customer service is quite responsive, although not always helpful.
Constantly having campaigns interrupted because of obscure rules, then having to grovel to get sending "privelages" reinstated. This makes me dread using the software. I am in the market for something better. It is difficult to be impressed when nearly every campaign is interrupted by some error message or nag message that has nothing to do with improving my productivity or ease of use. The very worst is when I send a campaign then learn that it didn't send because
When the software works, it does what it should - it lets me communicate (sub-efficiently) with my subscriber base of 3000.
The ability to send out a certain number of emails without cost.
Training and onboarding videos are very insufficiant.
Marketing to customers and reaching a broader base.
Nice looking web site is the only thing I can come up with.
Need to be approved by a salesperson who is 8 time zone away from us on the west coast. That took three weeks to make contact. And then they came to tell us that they have some kind of corporate guideline and cannot do business with us because we sell software to banks.
No benefits at all, just wasted weeks of our time setting up our account and getting emails ready to go before being told we were not good enough for them.
I like the free plan, I was tired of paying a monthly fee to another provider when I would only use the service 3-4 times a year. They limit that to 300 sends per day, but if I needed higher sends I could pay a one time fee for that campaign.
Run away from this company! I found out the hard way that they review your contact list at the moment you are launching your first campaign. So, like myself, you may literally spend hours and hours of your valuable time setting up contact lists and designing your first template....only to be told NO THANK YOU, your contact list is no good! This company is not being honest about the backward way they operate. If contact lists will be scrutinized and turned down, then Send in Blue needs to put blatant warning signs advising of the pitfalls of their ways. Absolutely terrible way of doing business, shame on you Send in Blue.
Looking for a lower priced email marketing plan or one that allows me to send email campaigns on an as needed basis, rather than a monthly fee basis. I might go 9 or 10 months without the need for an email campaign. I saw the monthly fee with their competitor as a waste of dollars.
Really.... maybe the easy way to customise the look of the newsletters themselves but totally not worth it in my opinion.
Communication - incomplete info - it is SO hard to find the correct info. I am no techno phobe - my assistant definitely is very capable too and even with using Google to search up what they could possibly mean, we still did not get it... It was hard to import the list we had and then I had to prove we got them genuinely - we were trying to transfer over from Mailchimp. SO I totally get they need to check it but the way they went about it just made it out like we were assumed to be dodgy... We had to prove ourselves,, we were definitely NOT welcomed with open arms PLUS the terminology used in their communications; totally not user friendly Then we had issues with credits because it turned out; when you have confirmation emails sent out on subscriber forms, you actually need credits... not that we could find CLEAR information about that AT ALL... we asked customer service and just got another crazy confusing reply..... Now we are having issues with sending as the open rate or bounce rate or whatever rate was too low/too high. It doesn't state anywhere what it needs to be.... and as I had stated to them before; we were just re-instating this list so we were bound to have some unsubscribers... But TBH I have no idea why our account has now been SUSPENDED!! until we BUY a dedicated IP that is.... yeah right...
none as I am running from it as fast as I can
nothing! they are scammer!! please don't use their service!! It is my first time write a bad review for a company. I am filled with anger and upset!! I have to curse them to try to close my account and get my refund back!!!!
everything!!! terrible service. They are scam artist and provide nothing valuable. I have used constant contact and mailchimp! they are both great service provider and you can call and talk to someone!!! they are american company not a scammer from France!!!!!! terrible experience. All they do is automatically charge my credit card!!!!!
nothing. they give me more headache and solve nothing for me!!! they are just terrible terrible company to deal with! don't use this service! believe me. Please use mailchimp or constant contact!!
Absolutely nothing! There is not one good thing about them. From their customer service to their deliverability.
Can't rely on them sending emails. The stopped our campaign after only 500 emails and as a result, our Black Friday campaign was a disaster.
I have realised you can't rely on them, they provide terrible service and I recommend everyone to go elsewhere.
Nothing. It was cheap, but not worth it in the end of the day. I made huge losses as a consequence of the extremely poor service.
Your service in absolutely awful. Out of seven campaigns sent major problems with six of them. Emails strangely go into many subscribers spambox (which didn't happen with mailchimp). They never look at requests the same day and often responses are useless. They absolutely never answer their customer service phone (I tried about 50 times). Unbelievably unprofessional. You also LIE to your customers by blocking the account for no reason and then try to to force to sell an IP address on people. DO NOT USE THIS PROVIDER
Newsletter
Great features... until you run into a problem
Abysmal customer service, honestly. Defensive, blame the customer and offer zero solutions.
The only benefit at the end of the day is that my email list cleaned up somewhat. At least I can export it and move on to a different software.
We signed up for the lowest package thankfully - to try things out before importing all our contacts into this money-making, zero-ethics software company. Absolutely disgusting support that first unapologetically deactivate your account and then force you to upgrade your account to a higher value option.
Everything. Just DO NO sign up for their services. They want to collect your data and then block your account before you refuse to upgrade just yet. They tell you your contacts are opting out (whereas the results show they aren't), and then say their IP is not able to handle it so as a customer you are rudely given no other choice than to shift to their dedicated IP (which is available for a huge amount). I am sure you agree, any company worth their salt will refund your money if you are dissatisfied (no questions asked, in many cases) but here is a company SEndinblue whose sole objective is to rob you off your money. SIGN UP AT YOUR OWN RISK!
E-mail marketing - most of the messages sendt through Sendibblue land into spam and then they blame you for it? What a way to cover up for a shoddy software!
Sendintheblue has great pricing and I can't argue that but beyond the pricing there is not much here to be had for email marketers that are not advanced and/or powerusers.
I disliked that support was very laggy due to their support team being in France. Also the lack of tutorials and overall walkthroughs is a very dangerous thing for any email marketer that is not advanced and adept at setting up and maintaining their own service. You can potentially get yourself and your company permanently blacklisted with many ISPS. Believe me that it is VERY VERY VERY difficult to recover once you are blacklisted by accidentally sending out an email that isn't ready to be sent out.
Sendinblue is a great product only for digital marketers that are well adept at setting up their own email service from the ground up. This means setting up dns , ip addresses and the sort. So if you are not comfortable doing this for a large company than you should not risk ruining the company's reputation and getting black listed.
nothing, I have been rejected before doing anything.
Everything, I prepared my email list, I double checked it to be sure there were no fake or something like that. All the emails come from my Subscribers list I have on my website (educational) . I started a campaign and in 1 minute I received a reply from them , yes 1 minute, and it was NO and no explanation, they just say they were sorry it did not work for me but no explanation at all!
not even one
The features that Sendinblue touts as having, and supporting, are definitely awesome. The GUI interface for builing marketing email automation workflows looks impressive on the website and in the demo material. I was really hopeful and excited that this platform was going to allow us to manage our email automations much more easily, with it's API features and robust triggering system.
My experiences with this platform are mostly centered around the Automation and API features, with some additional limited experience with the one-off Campaign features. Starting with the Automation features, I experienced many time-delays between when events were triggered via the javascript API and when the platform actually recognized those events being triggered. This led to a lot of wasted time, and frustration, trying to test and execute different Automation Workflows, as you couldn't rely on the interface or platform response as accurately reflecting the current state of your users within the workflow. Additionally with the Automation features, I tried for several hours to kick-off an automation to a list of contact I was importing via CSV. Between importing the users, copying or moving them from one list to another, triggering events for each user individually (which needed programmer intervention to make happen), I could not get the automation to start for pre-existing users. This is a major problem as we're testing migrating from a different platform and already have a list segment that we wanted to try out this Automation platform with. Moving on to the API, the "standard" API (that manages Campaigns, Lists, and Users) seems to be managed completely separately from the Automation API. There are different API keys for both, and different server-side API libraries for both. This makes the platform feel incredibly amateur and poorly integrated from a user's perspective. Furthermore, the documentation for the API leaves a lot to be desired. There are rudimentary examples for each endpoint with little explanation and description for each. The primary language of the documentation author(s) is obviously not english, which makes the documentation that much more difficult to understand and refer to. There is no technical level of documentation on the API, which makes it very hard to write integration code to really make the most of your lists. Regarding the Campaign features, there is a *ton* of confusion everywhere in the platform with scheduling. There is no indication of which timezone any of the timestamps are reported in, other than the setting to configure your own timezone for your account. Unfortunately, there is no prompt or notification for you to set your own timezone, and you just have to find it on your own. This causes major issues with campaign scheduling and deliverability, and it's really tough to discern whether a campaign failed to send due to a scheduling timezone issue, or a platform stability issue (see delays mentioned above). Lastly, the entire user interface is incredibly confusing and clunky. The Automation Workflow configuration is about the only interface that is intuitive, but it still needs a lot of improvement. For a platform that claims to be as prestigious, reliable, and stable as Sendinblue does, they clearly do not prioritize user interface design or working to improve the learning curve required to help their users make the most out of their platform by investing in the user interface. The features that are offered by Sendinblue are definitely top-notch. Unfortunately, however, the execution of those features is very poor, which makes them, in my own opinion, a middle of the road platform. There are many other options available that may not offer the same feature parity of Sendinblue, but the features they do offer are rock solid and the support they offer is top notch. Unfortunately, I absolutely can not recommend Sendinblue as a first-choice for sending emails. I wish that wasn't the case, as I really wanted to like their platform and tried to champion it, and work around the shortcomings. However, at this point, we've wasted days trying to "trick" the platform into doing things it claims to support out of the box. It's time to move on.
I'm sending marketing emails to users who have exhibited interest with my product, and have engaged with me in recent history. I'm attempting to get them to re-engage and convert them to buyers by sending them targeted marketing emails. To provide a pleasant experience, I want to end the email campaign when they convert into a lead, or take some other action with me. Sendinblue claims to have the features to do this, and if they worked - I think the platform would be a slam dunk. It's unfortunate that they're not working as advertised.
Price and tools are certainly what made me try sendinblue
Support and commercial behavior is certainly what make write a negative review. Interface is also quite a difficult point.
email marketing, quite a big list and sendinblue seemed to be a good platform to manage such a list.
