CloudTalk Reviews: 4.3/5 — Solid Choice

This is a wonderful solution for small and large companies.

Some limited features and user interface can use an upgrade to be more usable by lay persons.

Our business operated remotely and this solution allows our customers to reach us no matter where we are.

The software was easy to navigate. The call quality was clear and reliable, and it had tons of integrations and features. Customer support team was also helpful and responsive in addressing any issues we encountered.

The timezones were few times not correct.

Call recordings and tracking.

Its reallt easy to use, and it doesnt require a long period to adapt to the system.

The ring tone can be a bit anoying. But you can change it, so it really doesnt.

We use it for costumer service.

Our use case is quite straightforward, consolidating several existing external numbers into a single number using an IVR system to redirect calls depending on what option the caller selects. After looking at other platforms (all with their limitations), we came across CloudTalk and it is working really well for us so far. It was easy to create the number and set up necessary steps with the drag-and-drop editor. Support and onboarding has also been good throughout, with various calls to establish our requirements and arrange a suitable package. No issues with call quality, and the dashboard provides useful information too, e.g. call recordings, duration, etc. Overall, all positive so far and would definitely recommend CloudTalk.

We have only been using CloudTalk for a couple of months, but haven't come across anything that we particularly dislike so far.

We can now display a single number to customers (rather than several different ones) which is more customer-friendly and less confusing.

The calling system is very easy and straight forward, there is also an app that you can download on your phone where clients can call you directly without the necessity of login on laptop

Nothing to dislike, calls and SMS s are easy to make both fro laptop and phone, recording the conversation is a great tool to go back to conversation with clients

I am not quite sure, personally I have not encountered any problem since using Cloudtalk

Able to record calls and go bac to them in the future Customer service always happy to help

Unable to make outgoing calls when incoming ones on occasions

Centralised system to receive and make calls

Easy to handle and gives free use of dailer in call

All features are good nothing much yo say

Helps toll-free numbers received as getting many sales

Simplicity, easy to navigate, buttons are big with correct coloring code, has the option to see current calls and missed calls

Not sure if this is only related to the company i work in or if its cloudtalk,but we couldn't create a caller ID for my direct number, and all the calls for my department and others show in the same place and I'd rather only see calls for my department.

Allows me to initial and receive calls and adding notes after calls

CloudTalk has THE best support team I have had the experience of working with.

There is little that I can find to dislike; however, there are some features that would be useful, such as adding in another user role with limited access to reports, but still some supervisor skills, and being able to individually restrict user roles a bit more.

Their reporting has been much easier to comprehend, is capturing the data we want, and the support team is fantastic regarding troubleshooting or any other issues that may arise.

It is more beneficial for us working remotely. It allows us to communicate real-time

For me, data security and privacy may be when sharing information in a cloud-based environment.

It is now easier to call candidates using this app

Es una herramienta muy fácil de usar e intuitiva. Con historial de llamadas, y muy buenas integraciones.

A veces las actualizaciones son lentas y no carga bien las llamadas. Pero por lo demás funciona muy bien.

Cloud Talk nos ayuda a realizar todas als tareas de call center en nuestra empresa. Nos permite realizar, registrar y guardar las llamadas realizadas.

The most helpful thing I found about CloudTalk is its straightforward use. I learned to use most of the functions in the application without looking at the user guide. I rarely had any issues while using the application and could quickly complete all my calls and tasks.

The only downside I can think of was the time it took for support to resolve issues with the incorrect number of messages displayed in the application we experienced. However, this did not hamper our work, so it's something that we can easily let go of, and it was resolved eventually.

CloudTalk helps us have a single tool for both calls and messaging, which makes referencing records for our interactions with our clients a breeze.

I can transfer calls, check missed calls, and log how many calls and minutes are used in the month, which is very useful for KPI meetings, etc.

Sometimes, calls take a bit to log. But overall, they do log.

When we use this, it's easy to transfer to another agent; I have no issues yet. :)

Cloud talk, for me, is very smooth and is very user friendly, and i would recommend this app to any and everyone. I use this app everyday and it just keeps getting better and better when i use it.

i dont really have any dislikes using this app because it does everything i need it to. The app performs welll for me and my team so i know for a fact that it will for any small business to use

it solves our problem by making and receiving calls easy to our customers

I'm from the Philippines and working as a project manager for an Australia-based business. I love how we can integrate CloudTalk with our CRM tool and it helps me to easily communicate with clients with automatic syncing of contact details. I researched for other communication companies too but only CloudTalk meets my needs. There's no minimum number of user requirement, can be integrated with CRM tool, has a mobile app, and CSRs are easy to work with.

I couldn't find anything I dislike. There's only this one time when I couldn't send SMS but it's resolved right away by the CSR.

Clients can easily reach out to me even I'm in a different region.

What I like most about cloud talk is its visibility across call activities and its easy and supported setup. It can handle call volume with ease. Its flexibility is n the go, and its scaling is smooth and has seamless integration.

Vendor lock-in is the biggest challenge while transferring from one business account to other. It has limited control and internet connectivity need to be strong or else it doesnt work

Cloud talk is solving the problem of seamless connections with the cx and also helping to connect with people worldwide. Its maintains the transparency between both parties to reach out at any point in time for issues or queries

Whole interface is good and easy to navigate and use. I find the support functions i.e. testing headset and volume to be very helpful. It's far better laid out and easier to use than other call applications.

I've had issues before with my call data set not loading, often this is resolved with a simple closing of the application and restarting, but aside from that, no major issues.

CloudTalk solves the issue for me of the speed needed to complete a high volume of calls. The auto dialer function really reduces the time between calls to allow me to focus on the call itself.

I like how easy it is to perform and manage

I like everything so far, it has been a great experience.

Cloudtalk is helping us to connect in a fast an easy way with potential clients and current clients to solve issues and build rapport with them.

Clear and simple. Every morning I can look at the overview in my mail. Great !!

It would be great if clients could be sorted by creation or appointment/call time

I can use the phone for personal things and handle work calls via PC

Very easy to speed dial numbers and connect with others. I like the fact you can listen to recordings to facilitate continuous improvement.

Incoming numbers always calling back and hard to track who made the initial call. I'm not sure if there is a feature to reroute these to one number?

Speed dialling warm leads.

So I've been using cloud talk for 3 months now and find it amazing! It is user-friendly with clear audio and an amazing support team. I had some issues at the start with inbound calls however the team fixed this quickly! All-around great app!

Call reviews are somewhat easy to go back to. The dashboard is shared with other people and I can't pin (save) certain calls within the platform - they have to be downloaded. but minor compared to the advantages.

Calling internationally is traditionally difficult and expensive. Cloudtalk makes this very easy with an easy platform to master and great/working software. Would Recomend!

The simplicity, connectivity and the ability to synchronise from CRM saves us a lot of work.

Prices for services are somewhat more expensive. + we are bothered by mobile apps that when someone calls someone, it appears to all operators.

Ability to monitor calls and see the work of all traders, how much they spend on the phone. Complete records of all communication in our CRM, where we use Pipedrive.

I really like that CloudTalk is connected to Hubspot and that the calls are automatically registered on the CRM.

It sometimes bugs when it comes to logging in.

I need to call clients who are living all around Europe and using cloudtalk makes it easy

Que me ayuda a comunicarme de forma rapida.

El sonido y es panel de control en ocasiones no muestra la información correcta.

Problemas de comunicación y nos permite solucionar las dudas de los usuarios de forma mas rapida.

It's simple to use the app and has good options to manager or the call groups.

Sometimes the dashboard does not work at the real time

Cloudtalk helps us to have direct communication with our users in real-time.

The fact it picks up any location in the world and the reception is amazing. I f you have a good mic with noise cancelling you can literally have a meeting in any location.

Sometime there is no network, it has a red flickering red light on the application and the sms are not all in english. So, that feature becomes not as efficient as it should be.

Cloudtalk give me direct acces to my client that I need to reach for Customer Success Management. I fix most of my problems through the one on one call.

I have tried to make calls to various countries, and it's easy to connect, And there is a time of the country we made called, it's great and efficient.

Sometimes the network isn't good and I hear the client's voice that isn't clear or stuttering. But so far so good and I love CloudTalk.

The benefits that can be completed by CloudTalk are being able to see the client's time zone on the telephone and being able to make calls smoothly to various countries. The rest of CloudTalk is cool, and I haven't had any other input yet.

Its a very convenient, super easy, and quick application to do business calls. Easy access to dial to all country codes under one roof.

Sometimes, it logs you out of the application on its own.

Its helping me in my daily operations to reach out to key industry leaders from across the globe. Its a super convenient application and has clarity on calls to help business communication done in a great way possible.

How straight to the point it is, the user-friendliness is well thought out.

Sometimes it glitches and randomly rejects my calls! I then have to dial the number again and it works.

Efficiently calling. It is nice to have an app that works exactly like a phone on your IOS device and PC! It is essential for me to perform my job to have access to something that allows me to dial quickly and efficiently.

support is great, had couple of issues with connections and they answered right aways.

issue with connection and normaly takes time to connect on VPN.

able to call to any number from anywhere in the world just with a stable connection;