Unclaimed: Are you working at CloudTalk?
CloudTalk Reviews: 4.3/5 — Solid Choice
CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s features offer access to real-time analytics on agent performance, connecting remote teams to a single contact center and an entire system backed by impressive network capabilities.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
CloudTalk’s Starter plan caps outbound calling at 500 minutes per user per month. Essential, €4 more, makes it unlimited. Five hundred minutes is roughly 25 minutes of talking a day — a figure any sales or support agent passes before lunch. Paying 16% more to remove the cap entirely is not a close decision, which makes Starter difficult to recommend to anyone who actually makes calls.
- What it is: A cloud contact centre platform — calling, routing, dialers, and AI voice agents.
- Best for: Outbound sales and support teams calling across Europe, on Essential or above.
- Pricing: Starter €25, Essential €29, Expert €49 per user monthly on annual billing. Verified July 2026.
- The honest catch: The parallel dialer add-on is €39 per user — more than the entire Starter plan.
What Is CloudTalk?
CloudTalk is a cloud calling platform for teams that make and take a lot of calls: local numbers in 160-plus countries, number porting, IVR and skill-based routing, call recording, dialers, and — increasingly — AI voice agents that handle calls autonomously.
Its geographic framing is explicitly European: unlimited domestic calls “across EU, UK, Iceland, Norway” is the headline inclusion from Essential upward, which makes it a natural fit for European operations and a less obvious one elsewhere.
Every plan says Contact Sales despite the published per-user prices, so there is no self-serve route.
How CloudTalk Works
- Priced per user, per month, billed annually.
- Starter caps outbound at 500 minutes per user; Essential and Expert are unlimited domestically.
- Routing intelligence starts at Essential — IVR, skill-based and smart routing.
- Dialers are largely add-ons, priced per user on top.
- AI voice agents are metered by minute, from €99 for 200 minutes.
- Every plan requires a sales conversation.
CloudTalk Pricing
Captured from CloudTalk’s pricing page in July 2026 on the euro price list with annual billing.
| Plan | Per user/mo | Outbound minutes | Routing | Dialers |
|---|---|---|---|---|
| Starter | €25 | 500/user | Basic only | Click-to-call; power dialer as add-on |
| Essential | €29 | Unlimited | IVR, skill and smart routing | Adds auto outbound number |
| Expert | €49 | Unlimited | Adds VIP queues | Preview and power dialer included |
Add-ons: power dialer €15/user · parallel dialer €39/user · call intelligence €9/user · branded caller ID from €0.07/call · AI receptionist from €99/mo (200 min) · AI specialist from €349/mo (1,000 min)
What actually decides your plan:
- The €4 step from Starter to Essential is the easiest decision on the page. Five hundred outbound minutes a month is about 25 minutes a day. An agent whose job is calling will exhaust that in a morning, and Essential removes the cap for a 16% increase. Starter only makes sense for people who receive calls rather than make them — inbound and internal calls are free on every plan.
- Essential is also where the platform becomes a contact centre. Business hours and time-based routing, IVR, and skill-based and smart routing are all absent from Starter. Without them you have a phone system, not a routed one.
- The parallel dialer costs more than the entry plan. €39 per user per month, against Starter’s €25 and Expert’s €49. It remains an add-on even on Expert, so an outbound team wanting parallel dialing on the top tier is looking at €88 per user before anything else.
- Add the numbers you will actually use. Expert at €49 plus the parallel dialer at €39 plus call intelligence at €9 comes to €97 per user per month — close to four times the Starter headline. The power dialer at €15 is the one add-on Expert includes.
- AI voice agents are a separate meter. €99 a month for 200 minutes works out at €0.495 per minute; €349 for 1,000 minutes is €0.349 — a 30% better rate at the larger package. Neither is included in any plan.
- Nothing is self-serve. All three tiers route to Contact Sales, so budget evaluation time even though the prices are published.
Who Should Use CloudTalk
- European outbound sales teams. The clearest case — unlimited domestic calling across the EU, UK, Iceland, and Norway from €29.
- Support operations needing real routing. IVR, skill-based routing, and queue callback from Essential.
- Teams deploying AI voice agents. CloudTalk prices them openly by the minute, which many competitors do not.
- Businesses needing local numbers widely. 160-plus countries covered on every plan.
It fits poorly for teams making few calls, where Starter’s cap might suffice but the platform is oversized; for heavy parallel dialing on a budget, given the €39 add-on; and for non-European operations, where the unlimited-calling geography is less useful.
Honest Pros and Cons
Strengths
- Unlimited domestic calling from €29, across EU, UK, Iceland, and Norway.
- Free internal and inbound calls on every plan, including Starter.
- Local numbers in 160+ countries at every tier.
- Published add-on prices, so the real total is calculable.
- AI voice agents priced by the minute, with a clear volume discount.
- Power dialer included on Expert rather than sold separately.
Limitations
- 500 outbound minutes on Starter — about 25 minutes a day.
- The parallel dialer costs €39 per user, more than the entry plan.
- Routing intelligence requires Essential, not Starter.
- A fully equipped agent costs around €97 per month.
- Every plan requires contacting sales.
- AI voice minutes are entirely additional to the seat price.
CloudTalk Alternatives and How It Compares
- Aircall is the closest competitor for sales and support calling, with strong integrations.
- Nextiva is a full unified communications platform, stronger on US business telephony.
- RingCentral is the large incumbent covering voice, video, and messaging.
- Quo (formerly OpenPhone) is the shared-inbox option for small teams sharing numbers.
- Grasshopper suits solo operators wanting a virtual business number.
- Dialpad competes directly with AI-led calling features.
For a broader survey, browse our contact centre directory.
The Verdict
CloudTalk is a solid choice for European teams that spend their day on the phone, and the reason is geographic: unlimited domestic calling across the EU, UK, Iceland, and Norway is a genuinely useful inclusion if that is where your customers are, and local numbers in 160-plus countries cover the rest. Free internal and inbound calls on every plan, including the cheapest, is a further good decision.
The plan choice is close to made for you. Starter caps outbound calling at 500 minutes per user per month — about 25 minutes a day — and Essential removes the cap entirely for €4 more. For anyone whose job involves making calls, that is not a trade-off worth thinking about. Essential is also where the routing intelligence lives: business hours routing, IVR, and skill-based routing are all absent from Starter, so the entry tier is a phone system rather than a contact centre. Treat €29 as the real starting price.
Then price the add-ons before you compare CloudTalk with anything else, because they are substantial. The parallel dialer is €39 per user per month — more than the entire Starter plan, and 80% of Expert — and it remains an add-on even at the top tier. An outbound team on Expert with parallel dialing and call intelligence is at €97 per user per month, roughly four times the Starter headline. CloudTalk deserves credit for publishing all of those rates openly, including per-minute AI voice agent pricing at €99 for 200 minutes or €349 for 1,000. The numbers are all there; they simply need adding up before the sales call rather than after.
FAQ
How much does CloudTalk cost?
On the euro price list captured July 2026 with annual billing: Starter €25 per user per month, Essential €29, and Expert €49. Add-ons are priced separately — power dialer €15 per user, parallel dialer €39 per user, call intelligence €9 per user, branded caller ID from €0.07 per call, and AI voice agents from €99 per month for 200 minutes. All plans require contacting sales.
What is the difference between CloudTalk Starter and Essential?
The most significant difference is calling volume: Starter includes 500 outbound minutes per user per month, while Essential offers unlimited domestic calls across the EU, UK, Iceland, and Norway — for €4 more per user. Essential also adds business hours and time-based routing, IVR, skill-based and smart routing, and an auto outbound number, none of which Starter includes.
How much are CloudTalk’s dialers?
The power dialer is €15 per user per month and is included on the Expert plan. The parallel dialer, which dials multiple lines simultaneously, is €39 per user per month and remains an add-on on every plan including Expert. That makes the parallel dialer more expensive than the entire Starter subscription, so outbound teams should price it before choosing a tier.
How does CloudTalk price AI voice agents?
By the minute, in packages. The AI Receptionist starts at €99 per month for 200 minutes, which works out at about €0.495 per minute, and the AI Specialist starts at €349 per month for 1,000 minutes, or roughly €0.349 per minute — around 30% cheaper at the larger volume. These are additional to the per-user plan price on every tier.
Can I buy CloudTalk without talking to sales?
No. All three published plans — Starter, Essential, and Expert — show a Contact Sales button rather than a checkout, despite carrying per-user prices. That means a sales conversation is required regardless of tier, so factor in evaluation time even though you can calculate your likely cost from the published rates in advance.
Compare CloudTalk with other popular tools in the same category.
Easy to use, Simple interface, Easy to access
Not too many options in personal settings
Calling new and old customers
In regards to the CloudTalk, i like that is a flexible application. Also it consists of easy UI.
I don't like the fact that sometimes it is unstable with the connections. Of course that depends on the network connection as well.
CloudTalk is providing me easy outbound calls connected with my company's CRM.
Having used a previous phone system with limited functionality and costing more than CloudTalk the move was a no brainer. The call flows are easy to set up and support is good for any questions.
There are a few developments I would like to see but the time for these is not clear For example the callback which actually the other provider had would be great if it could be integrated to a call flow instead of just hanging up to get a call back results in a number of wasted call backs. Also an identification when callback is made that it's a call back to the agents
Integrating to our CSM providing a more personalised approach than our previous provider. Allows calls to be transcribed into our CRM overcoming language differences
That it is possible to have the customer experiends the calls
That you had to tag what you calls was about
we talked with the customer and helped them
I can make easily calls, people can hear me properly and it works well both PC and phone.
It really needs good connection to be properly used.
Reaching customers
it is helpful and convenient to use i really like it
it can be slow and glitch at certain times
being able to speak to learners quickly and easily
It connects with HubSpot and logs everything automatically. It's simple to use and gives you different phone numbers to call from, which in sales can be beneficial, but I would prefer having a number or two that only I can use. You get a dashboard to check call length etc in CloudTalk, can be handy.
The tool seems to be built more for service center agents than for salespeople. One very annoying thing is that if I call a prospect and they call back it might ping another team member and basically anyone can answer the callback. In sales, one-on-one connections are more important than "anyone takes the call". Logging to HubSpot is sometimes delayed and in the beginning, it didn't do it for some team members, seems to be fixed now.
Automatically logging calls to HubSpot (takes out the manual work in doing so). Works better than HubSpot calling functionality (saves time & frustration). Use of multiple phone numbers helps to sometimes get to a prospect quicker.
call quality is pretty good and support team is quick to respond when I've got questions
the sms function can do a bit of beefing up; the lack of a sort function or assigning to individual users is frustrating
connecting with leads
The ability to costumize many features as well as a user friendly interface.
Sometimes there are problems with the quality off the calls
To track calls and review them.
ability to keep track of calls made, transparency
delay in speech, long dial time, the person on the other end does not get to hear me properly atimes
cloudtalk is ensuring that management can track our calls and listen to whatever was said on the call. thus, ensuring transparency
It is easy to receive calls and save the histories, allows to sync the data with hubspot
Sometimes we cannot hang up the call and it says that we are not connected and to our colleagues we do appear active
to receive user support calls, synchronize the information of the calls to users with my CRM and pull call reports of team
It covered all the basics and was great at recording and call activity analysis
It's expensive to get started for one user and I would like it to be more well intergated with the rest of my sales stack .
Allowing me to dial internationally and use local numbers.
It makes phonecalls and has an easy interface
Cloudtalk makes my voice crackle during calls which I didn't experience with Dialpad, Slack, Google Meeets or any other voice using platform
It makes me able to call my prospects with one standard phone number
Their customer service is outstanding. Super knowledgeable and quick to respond.
The service can be spotty and requires a lot of internet bandwidth. Other call platforms I've used have worked with no signal, dropped calls, or hearing issues.
It integrates (with few issues) into our CRM.
It is a good service for the money. You can call as you need and top up the credits as you go.
Sometimes there is an echo when calling within EU
We can call outside the EU.
The ability to listen again the calls with my potential buyers.
Sometimes my phone may appear as a spam phone number.
The ability to easily call multiple clients.
It gives the opportunity freely without any barriers
nothing / at the moment, all good for the moment
it gives me the opportunity to call the candidates without credits
I like that I have SMS and phone at my disposal, and it's pretty quick. We do sales where we also have to be on top of our messages - since I have it downloaded on my phone, even if I'm at a grocery shop or something, I can answer. For remote work, that's a huge perk.
I wish my dashboard had better visibility but that might be something for my manager to review.
It has all the tools that I need connected to my CRM. Since I do full sales cycles and cold calling, it is also great to have a function where I can make multiple calls back to back. Keeps it gamified. I also love that it has a very soft design so it is not hard on the eyes and feels modern.
That I lent me a number from Argentina to call.
My audio was bad, my microphone didn't work correctly
It lets me contact a lot of people and keep track of my calls and dispositions. It's a good call to make sure your team Is making the right amount of calls to the right targets.
Good integration Easy to use Nice design app and site work well together
Can't see personal call count on app so have to count manually Can be buggy at times and cuts words even with a strong connection
Calling customers and pitching our product to them, Intergrates with CRM so can keep up to date on calls and track on Gong.
The software is really easy to use for new users and adjusting the routings can be done with a few clicks.
The currently in-place reporting features are too limited and do not allow normal Agents to see the Dashboard, leaving them without information they might want to have. (The new Dashboard might fix some of those, but I cannot say yet)
Cloudtalk is making it really easy to provide a hotline solution across multiple countries with local numbers for all of these countries. Furthermore it makes teaching new agents to use the phone solution easy by the ease of use.
I like the fact that it's very simple and straightforward to use.
I dislike the fact that sometimes my calls don't log in and I lose all my call history and notes unless I ask for someone to find the database with it.
Solves my problem when I don't know where to call them from or need to call someone quickly.
The upsides of CloudTalk were the speed at which I could make outbound calls using the power dialling function and the user-friendly interface.
The downsides of CloudTalk were the number of voicemails that come through using predictive dialler and the often long connection times/delays.
CloudTalk helps recover time that would've been lost manually by dialing numerous outbound numbers daily.
The numbers you can provide, high accessibility throughout Europe
Connectivity issues from time to itme but overall ok
They provide European numbers for the markets I work in as opposed to a 333 number.
Integration with hubspot has been such a time saver for our team making calls.
I dislike how the mobile app doesn't function very well on inbound calls. Sometimes it will not pick up the call even if you pick up.
Saving us time making calls to customers, as well as the accounts we work with. Integrates beautifully with hubspot. It is making us more productive and allows the team to collaborate better.
We have been using this software and it works great! We use the integration that it has with Front, and is so easy to use that it makes it a nice experiences. And not having to open another website to use it makes it so much better.
The pricing might no have been completely clear, but as we continue to use it, it certainly is a good solution to our needs specially because of the integration with Front.
We needed a phone service, with multiple ´hone numbers for our clients. This has given us the opportunity to have different phone numbers in a single app. Their website and Front integration work great.
Easy to use with great intergration to to desktop Hubspot.
Does not intergrate with hubspot on Android. The sales support is excellent before the deal closes but below par once the money is in the bank.
Cost of international calls, especially to the USA.
I like the application because it is very functional, it is easy to use, it allows you to develop assertive communication with customers and apart from that it has an accessible cost for the company, it allows you to catalog calls in a good way to be able to count metrics
The application has some flaws in various factors such as connectivity, many times the calls do not go out or are not effective, which generates delays in communications, and generates losses for the company, sometimes the information is not very clear and generates delays In communication
The application has some flaws in various factors such as connectivity, many times the calls do not go out or are not effective, which generates delays in communications, and generates losses for the company, sometimes the information is not very clear and generates delays In communication
la facilidad para contestar llamadas y realizarlas.
se cortan las llamadas y presenta intermitencia y/o latencia
Fallas en las comunicaciones, sulen presentarse pero cuando se informan se solucionan lo mas pronto posible
- UI is very nice and intuitive, built in analytics are helpful and the mobile app is a very good addition. - Integrations with other tools are brilliant (Salesforce, Salesloft).
- We have some call quality issues in tier-2 countries and the app occasionally needs to be reset.
Enabling us to run a primarily outbound sales organisation across several global markets, all of EMEA and the United States. Key part of our business.
