Confluence Reviews & Product Details

I like how Confluence shows the last update or change made with one article or policy implemented. Confluence helps our organization be on the same page on a day-to-day basis. I like how it allows us to bookmark the most helpful and most used knowledge base we use in our everyday lives.

I don't like that you cannot search for the same knowledge base you need using just one keyword. If you enter one or two words, multiple results are shown. Even the article you will not use shows if it detects the keyword you added. It can be a bit slow and unresponsive at times.

Confluence helps our everyday work to be more efficient. Instead of you personally asking about the issue you are handling during work time, confluence serves as your best friend, providing you with the same calibrated information and process that needs to be followed and done.

Confluence is a distinctive knowledge-based tool. It is really easy to use, provides all the necessary details, and helps me follow the proper steps in a workflow that is essential for my job. Regardless of the nature of the customer inquiries, I see Confluence as both my guide and my savior. With a few key words and mouse clicks, all the information may be found instantly.

I had never used this tool before I joined the organization, so it was challenging for me to quickly get used to it. Additionally, new members may find the UI to be a little perplexing.

It provides me with access to all of the articles I need for my regular duties as a customer support. You will be able to view numerous articles simultaneously with just one keyword.

What I like the most on this app is easy to find topics which I really need for every topic that needs to be discussed. can be easily bookmarked and in just a short span of secs, you will be avail to locate what you are looking

As far as experience is concern, I don't find anything bad on using this app. I guess what I can suggest is the color of the app if it can be more lively as how it looks like

the easy way I can find any topics that I have to check with as for me

Ever since I started my career here in Blacklane, Confluence has always been my buddy. It has all the information I need for me to assist all of our customers efficiently.

I really love Confluence. It has all the information that I need for my everyday task as a customer concierge. It is really easy to use as well. With just one keyword, I was able to pull up multiple articles

It gives me access to all articles that I need for my everyday tasks as a Concierge. With just one keyword, you will be able to access many articles all at once.

Compilation of articles in 1 software and also being able to comment and send feedbacks or question is really satisfying.

I think the interface is a bit lacking in user design.

Some articles are hard to find without training before using it

What I love about confluence is that we can easily check all our resources in one tool and that is confluence.

None so far. We find Confluence very useful and easy to access

Whenever we need to check something with our work, we can easily check our knowledge base by checking Confluence

The best thing I like about Confluence is that it is so easy to navigate or use! Everything I need to know for my daily task can be found here. I will definitely recommend this to my friends!

I don't understand why you got to ask this. Confluence is all I need to complete my daily task. There's nothing bad about it but helpfulness with my work. Great site!

Confluence simply provide me the easiest step by step processes and how-to's about work-related stuff. It definitely make work easier with Confluence! Getting things done easy, making my customer happy!

I began to use Confluence after being hired by my current company. For the first months it was irreplaceable tool to find documentation and instruction. Everything was organized into question trees and folders.

I can't say it was really user-friendly, it was a little bit difficult for me to get used to the interface. I would propose to introduce an online automatic assistant which would provide some options if user is stuck.

Our team members have created a detailed tree of FAQ and it's really handy when it comes to troubleshooting. The powerful search allows us to find information quickly and most formats of data are available.

I like the way it provides to manage documentation and important documents and policies of an organization

As far as I have used confluence I don't have any problem with any of its features. It is perfect place for someone to explain their thoughts

It is providing a platform for an organization to store crucial information about the standard processes it follows. By providing some privacy feature user can keep note of their or team specific infromatio nas well

It's a tool for work-life balance with simple access, faster response and load time.

All features are positive. If you ask me one dislike, I would say more macros must be available.

Work-life balance. Fewer meetings and more productivity. The central place of documentation and project tracking Integration with Jira to make clean visibility for leadership.

Easy access to all the information you need, easy to create pages.

Not a good multiple accounts management.

Handle documentation in a single place, make information easy to access and CRUD.

It provides me the option to have information readily available for educational purposes. It has been my bedrock to have information and updates for our product posted to me

I have no concerns for now as it has been amazing and easy to use

Confluence has been really helpful to have knowledge about the products provided to me/

Capability to allow team members access to upload and manage documents at one place, links and articles in a well organized way. Other tools like SharePoint are sometimes cluttered with too many features and difficulty in organizing due to their heirarchial folder structure pattern and access management.

Word and other documents cannot be directly opened in the web page and editing feature is not available, have to download and then upload after editing. Improvements are required in supporting multiple documents upload in one go and ability to edit simple word formats in the web page.

Organizing a teams knowledge base and other documents in one place with quick access and control by admin. Teams are more productive this way as they can arrange documents topic wise and share links directly from the page with others.

As a knowledge-based tool, Confluence is one of a kind! It is very simple to use, provides all the information required, and also, helps with taking the correct steps in a workflow that is required for my day-to-day work basis. I consider Confluence to be my guidance and my salvation no matter what the customer inquiries are. With a few keywords and clicks, all the information is found in no time. I love it!

There is nothing wrong with Confluence. It is smooth and easy to work with, and it is an extremely well-designed knowledge-based tool. As a Member Experience Associate, I can totally say that Confluence saves lives and it is a blessing in problem-solving!

Confluence is solving everything I want, and it had never disappointed me. All kinds of requests are easily handled, and it improves the workflow by 100%, which makes everything extremely easy.

The best thing about Confluence is that we can create documents for our team and we can easily access the documents that were created by someone else from other teams in the organization. It also provides templates that we can use easily to build useful documents for the team.

When I joined the organization, it was difficult for me to quickly adapt to this tool as I hadn't used it before, and the UI is also somewhat confusing for new members.

We can also integrate Confluence with Jira to see the issues or else we can add issues of Jira in Confluence to explain the whole scenario in a better way. It helps to maintain all the documentation throughout the organization irrespective of when it was created.

Confluence is best when it comes to the documentation, and organization of the project. It helps in collaborating work with the whole team in a very structured and sophisticated manner. It is a remote-friendly workspace that every organization would like to have.

I like everything about confluence. It is easy and great. The clustering of documents could be improved- could be made more accessible and distinguishable. Otherwise, it is good.

Confluence solves the problem of work collaboration and management. It helps my team to organize the ideas and further structure and document it properly where it is easily accessible to everyone on the team. Since our organization has Atlassian which has Jira, Confluence, etc. under it, it becomes easy to jump from one to another seamlessly.

The best thing about Confluence is that we can create documents for any project on the web and collaborate easily within the organization. Knowledge can be shared easily with another team in an organization. Anyone who wants to know about any project can quickly go through the Confluence Pages created for any project.

There are very few downsides to Confluence. Sometimes I face problems when formatting the tables I created on the Confluence Page. Confluence can improve the search engine, as it is sometimes difficult to search the document in Confluence.

It is always required to document everything when working on different projects. So Confluence is solving the problem of writing everything about the projects like requirements, implementation, development and release, in one place. Everyone within the team can view and collaborate in it and share knowledge.

Very innovative way to organise documents within product team. Product team can comment on docs as well

Do not have dislike button, needed when some documents are not uptomark

All the knowledge in one place.

Bulletproof, simple and fairly flexible. The range of extensions is great. What if course is the top feature is Jira integration. A totally flawless thing because it's the same company's product. The platform is capable enough for doing weekly reports and with some wrangling you can do some really great reporting. Especially that Jira integration. Pro tip. Setup a PMO project and include PM report tickets to get risks and issues under control!

The only thing that gets me is printing to PDF sometimes doesn't work very well. It will look great on screen. I like to use extensions as a last reality because they can beak when updates happen. There is one plugin that is supposed to print and can't. Been waiting for a solution for months on this one.

Confluence centralizes our project and process documentation. Making updates and governance decisions easy. We are more focused on the documentation than searching for the right version of a document.

The best thing about it is the ease of access and easy accessing the proper document whenever required, making it very user-friendly. Overall, it is a great tool with beautiful features.

There is nothing to dislike as such, it is just one feature while it using it on web, if we click on a link, the page opens in the same tab rather than opening a new tab, sometimes making us loose time.

When working in a team, multiple people work on the same project. While working together, people need multiple references and to prevent multiple people from explaining things to each other as everything takes a lot of time, confluence comes handy to make a junction where everyone can come and go, hence solving the above problem.