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Deputy Reviews: 4.6/5 — Highly Rated
Deputy is a cloud-hosted workforce management and employee scheduling platform focused on hourly, shift-based teams. It provides shift creation and templates, time clocking (mobile, kiosk, watch), geofencing, auto-scheduling, demand forecasting, labor optimization, compliance features, payroll integrations and a mobile-first employee self-service experience. Deputy also exposes a public REST API and webhooks and offers native integrations with many payroll, POS and HR systems. Higher plans include enterprise features such as SSO, location hierarchies and dedicated customer success support.
| Company | Deputy Pty Limited |
|---|---|
| Year founded | 2008 |
| Company size | 1000+ employees |
| Headquarters | Sydney, Australia |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, Knowledge Base |
| Training | Documentation, Videos, Webinars |
| Languages | Chinese (Simplified), Chinese (Traditional), English, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Spanish, Thai, Vietnamese |
Deputy Pros and Cons
- Strong scheduling tools, shift templates, auto-scheduling and demand forecasting
- Rich mobile apps and employee self-service
- Transparent, public pricing tiers
- Good compliance support for breaks, overtime and penalty rates
- Robust integrations and API-first approach
- HR functionality limited without paid add-ons; not a full HRIS out-of-the-box
- Costs can increase notably with many add-ons and large user counts
- Web manager/admin UI is English-only, limiting internationalization for managers
- Offline/disconnected web/admin usage is not clearly verified and likely limited
Compare Deputy with other popular tools in the same category.
It optimized my employee management time. in addition to promoting wonderful reports.
I haven't had any bad experiences. Since the implementation of the system, we have had the support of the Deputy
Know that the employee showed up for work at our client and have records for invoincing our clients
Live availability tracking, automation features and MS Teams integration.
Whilst the flexi-pricing is really great, it can be somewhat costly to use the full SMS features.
Time management to the max! Rostering previously took hours to complete, with the auto-fill feature it takes no more than 30-minutes.
Easy to manage. every effective, detailed. Seamless integration of revenue to staff cost calculation
It tends to lagged whenever you try to access more than 1 location
Help alot with the operation usage. allow us to under the business better when your managin the schedueling
Easy to use. I can approve my team's timesheet in my convenience.
Limited access on the mobile application
Provided an overview of the timesheet cost and the revenue of a specific shift which helps manage wage cost
Deputy is an easy to navigate platform that allows us to manage our team with great ease. It has improved our way of communicating to our team and has reassured our team, giving a new level of accountability and confidence
Not much at all really, we love all about the platform and have found it to be very helpful in running our small boutique hotel business
Effective communication, accoutability, time saving when preparing rosters
The scheduling features are the best and the ability to send notes to everybody and be able to see your schedule in advance. It's so good.
I don't see anything that is least helpful about this app. It does everything and it has been well thawed out and works well for our company.
I love that let me know where everybody is and I'm able to see who's working where and for how long and everyone's able to send notes to us so we know what issues may arise
IInformation is clear and easy to access and interpret
Dont like the contract management system. Very clunky IE cant ammend a document once sent etc. Also doesnt display leave for other people within a team - IE team members cannot see who is on leave within the team.
Rostering
The ablity to copy schedules week to week and make it available to your team immediately. The ease of setting up the program and giving access to your team.
There are no downsides for us at this time.
Easier time tracking and scheduling.
Easy to use, the staff find it user friendly too. The customer support is outstanding and the integration to our payroll system has changed my life for the better :) Also love the geo tag so we can see when someone has clocked off away from our business.
Can't think of any! It has all the features we need
No more manually putting hours into payroll. A honest way to keep track of employees clock in and out times (previously we just got them to write it down). Being able to make templates for rostering and copy and pasting from different weeks.
I can see information on my phone any time
having to do the double security, but I know it's worth it
I am happy about the improvements to the site