ADP Reviews: 4.0/5 — Solid Choice

We will only use ADP for running our payroll moving forward. Due to this experience, they have shown us that they do not care about our business or any small businesses. They are all about the money and fees.

the hidden fees, 2-hour phone call, given the run around with no explanation. Lack of support for small businesses. Do not try and switch without planning it. ADP will hidden fee you and make it very difficult for you to switch. They will not give you support or explanation when you question.

We will only use ADP for running our payroll moving forward. Due to this experience, they have shown us that they do not care about our business or any small businesses. They are all about the money and fees.

Nothing, do not use this dump of a product.

Everything, this product has the worst usability of any system we use, No SSO, difficult and complex UX, no streamlined portals, terrible help articles that are useless.

It creates more problems than it solves.

The sales pitch was great, they made lots of promises and made ADP seem like a easy solution for our company.

It has been all sales promises and nothing has gone as promised. The features don't integrate the way they seemed. The transition/implementation has been full of issues, problems and challenges. Our payroll team has had to work hundreds of hours of OT to get the implementation done. I couldn't recommend ADP to any company without having at least 6 months to transition.

Really very little. We hoped for a more integrated payroll solution and we have yet to see the benefit that they promised in the sale meetings.

It started off simple, and easy, however as the weeks progressed, our payroll continued to have errors and then lack of customer service.

The lack of customer service and help. The company's payroll taxes were not paid correctly. Our quarterly reports were not correct, either.

We have switched from ADP and are currently using a new payroll service. The cost has increased, but we cannot take a chance that taxes and reports would not be submitted correctly. We realized that we were not paying that much with ADP, but the quality of service was not acceptable, after the issues we had.

Absolutely nothing. Most of the calls I received were marketing calls. They took forever to respond to requests for help; and when they did the service representative was young and completely inexperienced.

When ADP took over the payroll, they set our company up as reporting payroll withholdings on Form 941, when we actually report on Form 943. The result was that the IRS thought we were not paying taxes, and we started getting notices from the IRS of delinquency. ADP did not act in a timely fashion to straighten things out. I sent ADP the notices and asked to speak with a supervisor. Instead of a call or communication from a supervisor, I received numerous calls trying to sell me additional services. Ultimately, IRS issued a notice of intent to seize our property to pay the taxes. The ironic thing is that the taxes were paid, just not reported under the correct form. When ADP failed to correct the situation, and we started receiving notice from the IRS that it was taking serious collection efforts, it was at that time that I switched payroll companies. I am still trying to work out this nightmare with the IRS. I have spent many hours on the phone with IRS and have had to file amended returns.

ADP was inept at solving the problem it creadted. I have not realized any benefits from ADP Payroll. Only wasted hours and fines and interest paid to the IRS.

Nothing! Their service is not personalized, they do not care about the end customer and it is just a transaction-based business.

The fact that they are transactional and they do not care about the customer service and making sure that when they make a mistake it is corrected without the customer having to chase them down for all issues to be fixed.

NONE! ADP is the worst payroll company I have ever dealt with! They sold their services as though they care and they customize, and a team is there to help when in reality, you cannot get a hold of anyone, you have to stay on hold for over 45 minutes, or if your luck, get a call back within an hour, sometimes it has been several hours before a call back takes place. You open a ticket and it takes 48 hours for anyone to even respond to the ticket. DO NOT choose this company; you will regret it if you care about good service and making sure that you spend your time wisely. If you don't care about your time management, then you will realize very quickly most of your time is chasing them down for what most of the time is not even the right answer. You have to go through several people before even getting the issue properly resolved.

The platform is easy to use BUT their service is 100% GARBAGE. Sales sales sales but once you've signed up, they literally STOP responding to you.

THE WORST CUSTOMER SERVICE WE'VE EXPERIENCED TO DATE!!! Hours on hold, they run in your loops, never call you back, never respond to your emails, absolutely horrific service. We are switching this week to a new provider after being with ADP for just a few months. Worst payroll services EVER.

We are LEAVING ADP payroll "service" as they are totally unresponsive and inept. The biggest benefit to our company as a whole will be when we never have to deal with ADP again.

There was nothing to specifically like about it.

Everything about ADP was difficult and problematic. They very clearly failed at submitting unemployment insurance payments and offered no support—multiple agents with multiple wrong answers. There was no way to escalate to any person outside of a live chat. They have caused serious issues within our fleet of vehicles and offer nothing more than shrugging their shoulders and saying they don't know whats going on. They absolutely have zero issue, and missed no opportunity to withdraw their fees for the service but can't be bother to fix their errors. Furthermore, every since using them, I would be bombarded with sales rep after sales rep asking to sign us up for more services no matter how many times I would tell them I'm not interested, I don't want the pitch and to leave me be. To the point where the sales rep were acting as if I'm the rude party, when I asked several people within the organization to stop soliciting me. They would DEMAND meetings to show them what they can offer and would not accept no for an answer. That type of aggressive

We have problems because of ADP.

The system is good, good time tracking and payroll services

Horrible sales and support team, very unprofessional

We wanted to solve the problem of not having an HR person, but were denied access to this ADP service

Nothing. I use to like the friendly help you received!

Can't speak to someone in person Long Hold times

Last couple of times has been the worst customer service I have ever dealt with from any business.

The platform itself, and the ability to create simple reports.

Unless you have a "dedicated ADP representative" you will spend upwards of 3+ hours on hold waiting for a representative that will most likely not be able to answer your question or speak English (unless it is a very simple question). Even when you do have a "dedicated ADP representative" don't expect a response or solution to your problem for weeks. They consider a 14 day turnaround to be "good". Onboarding is a nightmare and complex for the employee. Reporting is simple but if you want to add anything even remotely complex it will be costly!!!! We were quoted $7,000k for a Turnover Report divided by Hourly and Salary employees.

Payroll, benefits, reporting. Rarely do I find a benefit using ADP.

Nothing. Nothing and Nothing. I have nothing good to say about this company.

They submitted two of my personal, wrong, T4 forms to CRA. Incorrect balances of income on both. Now our payroll person has to fix this all with the CRA and taxes have already been filed. They mailed our T4's under a different businesses name. Luckily the box came to our business. Payed vacation pay to Salary workers. "Somehow" did not pay overtime to our staff members. 16 people did not get payed their full amount on the last payday we used with them.

They don't acknowledge problems and then charge you for their investigations into their own mistakes.

Nothing! The worst customer service experience ever. Our person will not return emails or calls. When we finally reach him it is excuse after excuse! We are a small company with pretty simple payroll so apparently we are not important enough to be a priority.

Everything! There have been multiple mistakes. Our W2's were wrong and took multiple emails and calls to get them fixed. Our contact person is rude and unresponsive. If you call the affiliation team you get a different person each time and you have to explain the problem multiple times because of the language barrier. Multiple issues with payroll, tax filings, and reports. The most obnoxious thing is our Client Rep who made promises but doesn't follow through. ADP controls many of the things on the system so you can't just adjust things yourself. You have to go through the Client Rep or the hotline. Take my advice and choose anyone else but ADP.

ADP is causing bigger problems! No benefits to using ADP. This would be less headache processing by hand.

NOTHING, I am so utterly frustrated with them, their service is absolute garbage

everything. takes 2+ months to cancel and NOBODY will take your call, they just pass you off over and over and over, what an absolute joke.

NOTHING> THEY SUCK AT EVERYTHING

That it can link to single sign on platforms.

The support / help portion of the site is basically useless. It boxes you in and are only able to select from a pre set number of questions. If you need help navigating the site and your question does not fit the predefined parameters (which are limited) you are routed back to your internal team. There is no easy way to export your pay stubs or make your information available offline.

It does not solve any of my problems as I still have to send an internal email to access the information needed offline.

Nothing - they are so very, disorganized

Disorganization! One person tells you one thing and another denies what the other said! Liars!

None. They have cost me almost $10000.00 because of their BS, lies, and disorganization.

Nothing comes to mind....nope...complete blank.

Pretty much everything...on the odd occasion I can log in unhindered by the ridiculously password authentication system, I'm thrust in to a world of almost comically buggy software where it is a struggle to perform the simplest of tasks. Even when it does work...it's looks and feels cheap and nasty.

This has presented me with more problems than I had previously. Committed the most heinous of software crimes...made life worse!

It is web based from the beginning to the very end. Employee can download the paycheck directly.

Most of it. It is just wrong, makes tons of errors.

We hoped to be able to solve the data integrity problem

Nothing.... Absolutely nothing.... I should have never left my other company but they were recommended by my franchise

You can NEVER reach anybody by phone so don't bother.... Once you sign up they forget about you.... They did my payroll, took money out of my payroll account, but it never matched the the payroll breakdown.....

I left them after 3 weeks...

No upsides, it's very old software which is difficult to access and very slow also.

Never conclude a contract with ADP, you never get rid off the contract and have to pay a penalty of 1 annual fees instead off. So don't sign and accept their general terms & conditions. You will get screwed, beter find another payroll servies company like AFAS or Exactonline

nothing

Convenience of the service, some of the customer service was ok but mostly poor

Very expensive, poor customer service, they Nickel and dime customers for everything

Outsourcing payroll services

I can't say that I like anything about ADP Payroll Services

The whole software. IT was so difficult to perform the smallest tasks.

Not provided

The system was very secure. This is important for a payroll system as there is a lot of confidential information there

User Interface Limitation of functionality (e.g. compared to BambooHR) Integration with other tools

Not provided