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ADP Reviews: 4.0/5 — Solid Choice
ADP provides cloud-based human capital management (HCM) software and services including payroll, HR, benefits, talent, compliance, and HR outsourcing (PEO). Its product lines (RUN, ADP Workforce Now, Lyric HCM, TotalSource) serve small businesses through global enterprises with integrations, reporting/analytics, mobile self-service, and embedded AI features to streamline HR and payroll operations.
| Company | Automatic Data Processing, Inc. |
|---|---|
| Year founded | 1949 |
| Company size | 1000+ employees |
| Headquarters | Roseland, New Jersey, USA |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep) |
| Training | Documentation, Videos, Webinars |
| Languages | English |
ADP Pros and Cons
- Broad, mature feature set across payroll, HR, time, and compliance.
- Extensive integration and API ecosystem (Marketplace, API Central).
- Strong compliance and localization capabilities.
- Scalable from small business to global enterprise.
- Embedded AI features to improve accuracy and reduce manual workload.
- Pricing is opaque — many tiers require contacting sales and lack published fixed pricing.
- Some global / multi-country localization features are only partially available or not available in every country.
- Full LMS / learning management functionality appears less emphasized for some customers.
- Enterprise onboarding and configuration can be heavy or complex.
Compare ADP with other popular tools in the same category.
I like that it is easy to use, everything is in one easy-to-find place and it always functions as it should.
Our personal platform has one glitch that is frustrating, the icons on the homepage do not navigate to anywhere.
ADP allows us to easily manage all of our employee's schedules and pay without issue.
They are on point when it comes to delivering my check on time.
If a an issue may arrive there ain't a single apd agent that you can get help from due to your employer owns your information and would be the one to ask any questions.
My they add up and tally up all of my work hours and they issue my pay check.
1. It's very reliable. 2. It is a user-friendly interface. 3. Compliance with tax laws. 4. Easy to integrate with the process. 5. We can see the good reviews from the customers.
1. Cost will be more. 2. Sometimes we face login issues. 3. Customization is needed for difference kinds of business.
1. It's very useful for managing the payroll and HR-related tasks for the business 2. We can easily streamline the processes with compliance with tax laws.
1) Easy-to-use user interface. 2)ADP Payroll services are easy to implement in businesses irrespective of size. 3)24/7 availability of customer support to tackle issues. 4) Companies use ADP payroll services because it has a vast number of features like pay reports, tax submission, tax calculator, claims submission, and downloading reimbursement slips. 5) Employees frequently use this portal to view pay slips and submit claims. 6) ADP Payroll services can be easily integrated into the business. 7) The customer support desk allows you to submit requests to the operations support team for issues related to Gratuity, PF, PT, SA, and income taxes.
There are no shortcomings in the ADP portal as of now.
1) It assists employees in paying timely taxes. 2) It is helpful for employers to avoid late tax deposit penalties. 3)The ADP Payroll application automatically calculates tax deductions based on the inputs given and thereby aids in complying with regulations. 4)ADP's timely payroll enhances employee morale and motivation, and ensures financial stability.
It is very easy to use! ADP is how I clock in and out, check hours worked and hours remaining, and schedule time off. It is also very easy to work with if you have multiple jobs. I like the design of the app as well.
It sometimes it lags on their end, but for the most part the app runs smoothly.
ADP helps track hours worked, hours remaining, and requests for time off. It also helps view payroll, create and work towards goals. ADP made it easier to view hours and sick/vacation days.
ADP Payroll Services offers multiple options in it like attendence of employees, payroll for employees, etc. I do not have to download multiple softwares for each task because ADP Payroll Services itself provides so many options in it. It makes our job really easy because i do not have to do anything manually. it also saves a lot of time by eliminating manual process
There is nothing that i dislike about ADP Payroll Services. I really loved all the feautures of it. it provides multiple options for us and it makes our job really easy
ADP Payroll Services helps in managining different purposes like payroll, managing attendence,etc. This is really helpful in order to check how many people has logged in, in a day. I love the fact that it provides a huge benefit in managing punch in and out of employees, this data can be used during payroll.
ITS RELIABILITY AND ACCESSIBILITY AND EASY TO MAINTAIN SOLUTION REGARDING MY PAYROLL ISSUES
ITS BEST OVERALL AND THERE SI NO DRAWBACKS
ITS HELPFUL TO UNDERSTAND OUR COMPENSTAION PLAN FOR THE ANNUAL YEAR AND ALSO HELP US ACCESS OUR PAYSLIPS WITHIN THE SECONDS ITS JUST AND FANTASTIC SERVICE
The system itself is very user friendly as easy to use. It even allows the movers to view their hours on the mobile app.
I haven't found anything that I dislike thus far.
ADP helps our business as well as our employees keep track of their work time. It makes it easy to track hours and pay our employees weekly via direct deposit.
I appreciate how user-friendly the interface is. Their support team is very friendly and has always assisted me on the same call.
I really can't say anything I don't like about ADP and its services.
ADP has solved our direct deposit problems, this is a tremendous benefit to our employees.
The ease with which we are able to enter new employees into the system far surpasses other payroll systems that I have used in the past.
There is a field where you are asked to put in the number of hours that an employee works per pay period, it's an optional field but it seems like something that you should fill in, however, when you do the system does not allow you to pay the employee for less than that number of hours. Employees sometimes call out sick or don't finish the week and this causes hiccups when entering hours.
Before we started using ADP Payroll Services, we were trying to do all human resources in house. That meant cutting checks, figuring out payroll taxes, garnishments, etc on our own. ADP handles all of that for us and files everything with the state. W2s are delivered timely and we don't have to worry that an employee that left months ago gets forgotten in the year end filings. ADP has made this part of owning a small business easy.
ADP is a great partner in handling our payroll from paying our employees to filing our taxes.
At times I guess one of the downsides would be not having complete control over the software and depending on a third party to get something done but if you have a great partner and relationship with that partner it shouldn't a problem.
ADP manages our workforce from onboarding to retirement. They handle every aspect from record keeping to wage payment.
ADP platform is straightforward to use, perfect for Business
Sometimes calling client services takes a few minutes of wait time
calculating tax for employees - very easy-to-use platform
It is easy to use, and the two-factor authentication feature is a nice touch. I can also very easily change my direct deposit location with the click of a button. At my other company, I had to manually send in the request and wait for them to get back to me, this is just so easy.
The only drawback I have is that the software seems a little outdated, it lacks a modern touch that would be nice to see. The font looks dreary and old, but that is something I can easily look passed.
- Allows me to view my pay statements and answer any questions regarding my direct deposit amount - Ease of mind when I see a clear breakdown of my pay statement - Don't need to guess how much I am being deducted for insurance, contributions, etc. it's all written out
Integrations, friendly to users, global view
despite it's global approach, some time could be difficult to meet the local customizations
on line data
It quite easy and simple to use without other persons help. Most secured software as well
I don't have a dislike for this awesome application
Payslip can be downloaded, tax can be declared. Understand the details regarding tax and its slab as well
When it comes to payroll software, security is important. Here it is provided with best security and better UI
Zero dislikes since it is cool and easy to use
Can calculate my tax and apply the tax declaration accordingly here without anyone support
You can submit you tax declaration, calculations etc . With out any guidelines or support you will be able to use this software
Nothing as dislike I do have to mention here
Can calculate my tax and related details. Can clear my payroll related queries as well
The User interface is really simple and easy to use even for a beginner
Nothing dislike i do have to point here.
Easily maintain my tax proof submission, tax calculation and payslip
Tax declarations become very easy for me with the help of ADP.
There is no mobile application available. There should be a mobile app for ADP.
I need not to go to the HR manager in my firm for every HR-related work. Most of the things I can do myself with ADP, like getting a salary slip, applying for leaves & tax management etc.
Since it's confidential, it provides the most safe and secure access to the account. And the User inferface is simple to understand
Nothing like dislike i have since it's good.
Downloading my payslips, income tax documents, tax calculations etc
The best thing I liked about this application is that it has many features which helps us in clear understanding of salary breakup and deductions which are being deducted from our salary. It also helps in comparing current salary with prior month salary with the help of bar diagrams.
The only thing I don't like about this application is that we can't download payslips directly into our mobiles or personal laptops and also it does not have separate mobile application.
As said earlier, it is very easy to understand and to navigate. It has clear set of instructions what to do and what not to do. Since it is a payroll related matter, it is highly secured and encrypted which is the most important thing.
The User inferface is simple and easy to use. No guidance needed
Nothing i own as dislikes for this application.
Clearing payroll related queries and concerns. Filing income tax etc
It is really safe and secured app with user friendly UI.
No it is really works well. We do need prior experience to use this
Getting clarity on all the payroll related queries and documents as well
No paper timesheets and the shorter period of time it takes to process payroll. Also, the cloud document is great. We can now save all our employee files in ADP.
I haven't found anything that I dislike yet. After working out some kinks in the beginning, everything is running smooth and we haven't had any issues that needed attention.
We can review timesheets in a matter of minutes instead of days. Payroll is processed in a day instead of 3-4 days. This has freed up my time to focus on HR related matters.
ADP useful for saving time and also making things easy
Nothing to dislike about ADP. Its a very good tool
ADP is useful in maintaining the master database of employees data easy
User friendly and simple. Easy to understand.
Nothing ..its really is a good product. I recommend it.
Simple time card reports.
With this software, we can easily surf the information related to our payroll. For example we can see the amounts which being deducted from our salary, which is very accountable.
The only thing I dislike about this software is that it has old user interface, proctorial representation can help in more intriguing involvement. Apart from this, it has excellent features.
Iam able to compare my payroll from previous months which helps me to know the level of decrease or increase my payroll percentage and deductions for every month.
The mobile app is super user-friendly. The dashboard is simple to navigate, and all documents, pay stubs, w2s are easy to download/export. Updating banking info is a breeze and the facial recognition for login is really convenient. I appreciate the color-coded graph on the landing page, as well as the added security feature of being able to "show" or "hide" compensation details.
Nothing really - it's functional and easy to use, I've never had a problem! If I could ask for one thing, I would love push notifications when the latest pay period/stub is posted. I'd also like it if they could increase that take-home pay for me, but I digress. :)
Being able to access compensation details should be the easiest thing in the world. I've worked for other companies who have terrible "barter" software, or no payroll software/services at all, and it was a nightmare even just trying to get a pay stub. ADP is SO easy & accurate that I don't even think about it, let alone worry about it. That's how it should be!
The easy toll for applying leaves, investment declaration for income tax savings
The best toll and not found anything to dislike till yet.
Receives every month's payslip, for applying leaves, investment declaration for income tax savings, etc
The customer service is the mose helpful!
Sometimes their time clock doesn't work with the fingerprint.
At the moment, there is nothing that is required to be solved. Benefit is how simple they make running a full cycle payroll.