Function Point Reviews: 3.9/5 — Good for the Price

I like that everything is updated in real time. I like that we have the ability to be very transparent with our clients through the client portal and Gantt Charts!!

I don't like that there isn't any type of back-up. It's 100% cloud based, but if I delete something, it's gone forever unless I do a WHOLE SYSTEM reboot that reverts everything back to what it was 24 hrs ago. So I lose 24 hrs of tracked changes and productivity in my system.

Efficiencies. We were very siloed and it made it so we had to repeat steps and catch everyone up to speed in different departments constantly. This made us realize that we not only had trouble with our software but with our internal processes as well. We always thought siloed but FP made us think differently.

If you are a marketing agency that does a lot of creative design work, I highly suggest Function Point. It is a great way to communicate with client managers, the traffic coordinator and the graphic design team through its functions.

As an agency, we needed a lot of training to learn the system and invested a lot of extra time into this. However, it is wroth it and helped us out a lot.

A big reason we liked Function Point was because we had an over-whelming amount of creative jobs and some of the jobs were getting lost from the client manager to the design team. So with Function Point, we were able to create specific, creative briefs that helped communicate efforts from the client to the design team.

Tracking hours is straightforward and reports provide the Business Intelligence needed.

CRM could be more funnel friendly to the sales process. While FP has the fundamental features, the process is more manual than other systems reviewed. Creating estimates could be streamlined.

Hours have been recorded more accurately and consistently, projects are managed more easily, and billing is flexible and straightforward. Customer service is excellent.

I keep FunctionPoint open all day, so I can track my hours without needing to look back at the past month and compare emails and calendars to try and account for my billable hours.

The interface is a little clunky -- and I only use the weekly view to enter my time, which you have to click on a couple places to get to.

FunctionPoint has helped with time tracking and billing for our communications agency. Plus it lets us drill down specifically as to how we are spending time on accounts. Social media vs Media relations Vs Account management, etc.

Function Point helps our agency keep track of all open jobs and associated tasks.

There is a portal for clients to access files, but it doesn't allow for easy collaboration.

Being able to assign tasks has been a big benefit. It helps us avoid things falling through the cracks. Everyone can see the tasks they are responsible for on their dashboard, and we can pass them around as necessary.

It's intuitive, easy to navigate, and has a very robust scheduling, estimating and reporting software. I love the FP Library and the (almost) Monthly Webinars.

Two dislikes: 1) NO CTRL+Z and 2) zooming in and out in the Gantt View, the dependencies (link) become unresponsive which requires a refresh of t he page.

We're tracking towards a goal where all roles have visibility from a productivity perspective. Our schedules are now more robust and useful. The Task To Do's is a good start, there's still some fine tuning to be done - it REALLY needs a 'Tags' dropdown function for further filtering of tasks.

The best part about Function Point is that our entire team can access everybody's tasks and deadlines in one place. We are able to see how busy other team members are and add tasks to their schedule when needed. I love having all of my deadlines outlined for myself and my supervisor.

The training is very time intensive. Our team scheduled multiple training sessions to ensure that each user knew how to properly use the system because not every function is self-explanatory.

Since utilizing the tasks and schedules, our team has a better understanding of how busy each person is currently and how busy they will be in the coming months.

The visual elements including utilization graphs and schedules.

Lots of notifications that I can't turn off because of my privileges.

Working to become maximally utilized and preventing over scheduling.

ease of job search, weekly view and time entry in that view

The transfer from tasks to weekly view is wonky /

collecting historical data on jobs so we can bid them properly

We like the ability to easily manage time sheets.

Our least favorite benefit is the number of steps it takes to create a new job.

We are better managing our time, budgeting time estimates, and creating invoices.

That I can easily keep track of the changes that I make to estimates/jobs

Unintuitive search functions that make it complicated to find docs from the past.

Keeping track of jobs/estimates/projects. We can easily understand how we have evolved over the years by going back and seeing how these docs from the past compare to today's.

- Instant updates across all aspects of the job when new input is entered. - the ability to enter numerous different types of information in relation to the specific job. Eg. once the job is created, all the details are there for future reference for the tasked designer. Virtually hands off after that initial input. -

- sometimes 'clunky' navigation, especially trying to go back one step and having the previous page not how you left it. - no automated warnings when getting close to quoted hours

Keeping track of hours quoted, hours worked, money spent, money invoiced.

I love that whenever I don't know how to get the results I need out of FP, customer support is there for me!

I don't like how the How-To diagrams contain outdated pictures. It can be hard to follow.

Tracking all expenses against individual jobs is easy to do and pulling accurate reports has helped us to track profitability of each job/campaign better and easier than ever before.

I like that i can communicate on projects with the accounts team and upload files for them.

I hate that it limits me to 50 mb file size uploads. If anything id love to have a alternative option provided me to share larger files.

It has made keeping track of projects way more easier. I know what projects i need to get to and can see them all listed out. I dont lose track of projects.

Function Point has allowed our creative agency to be agile, stay on tasks, and keep many balls in the air at a time. It has compiled all the data we need to run a busy studio and allowed our team members to stay attuned to the task a hand without direct leadership throughout the day. Prior to having a CRM tool keeping up with tasks was difficult and often required extensive communication between team members. No we are a well oil machine of knowing who is doing what and when. My staff would cry if I took Function Point away from them as they live and breath it everyday to follow their assigned tasks and budgeted time per task.

Function Point is so robust that many of the functions and abilities are not always used in the day to day.

Staying organized is imperative to our business success and lost time and details can compromise client relationships and future work. Function Point ensures we do what we say we're going to do when we say we are going to do it.

Being able to track all ongoing projects; effectively build estimates and IOs in one place; and manage/oversee the number of hours per project

Having to input all of a new contact person's information prior to building out an estimate. Would prefer that this occurred in one step.

It has helped us better manage the number of hours we put towards one particular project; and therefore, stay on time and on budget.

Love the task function that allows all team members to have a easy to follow to-do list. Timesheets has also been very useful to our business because it easily tracks our billable time.

Some minor issues is that some of the fillable forms are hard to use

Keeps our projects on track!

The logical structure of projects, jobs, and tasks, helps my team keep track of the many moving parts required to deliver campaigns over several weeks or months.

The user interface is a little clunky and it's difficult to use this tool for communication between team members. Better used for project management overall than also a communication tool.

Providing a complete project and job view across the agency's 6 teams for the first time. Keeping close track of quotes, invoices, and hours spent on projects. Standardizing project workflow and creating an easy historical reference for rework and reorders.

Easy to know exactly where you stand on a job or project

Reports can be a little hard to organize. Not as intuitive as they could be.

Budgeting, billing, efficiency, tracking, communications with clients and staff memebers

My favorite part about FP is how thorough it is in addressing all activities of my agency, my employees and my clients.

The user experience can be significantly improved. Sometimes things take 4-5 clicks when they should take 1-2. The time tracking for example is very clumsy.

Resourcing Time Tracking Task Management

I like the at-a-glance dashboard, the ease of use and the ability to search and find past tasks.

Time tracking is not super-intuitive. A couple of my colleagues had issues with it.

I juggle a lot of jobs, and Function Point allows me to prioritize quickly and easily.

The ability to customize everyone's dashboards. The Files system is also very nice in that I've never had an upload problem with it and it's also a great way of finding old files from previous projects.

The inability to customize task statuses and interdependencies of tasks, for example if Person 1 doesn't complete Task A, then Person 2 can't begin Task B. Task B should be assigned and available for review by Person 2, but it should be in some kind of "Holding" or "Waiting" status.

We are using Function Point to manage the day-to-day operations of our creative teams. The benefits we've realized have been that we no longer have to have a full-time person dedicated to traffic management. That role was extended to cover other duties.

We were searching for a solution that provided full integration from proposal creation through execution through time-tracking and billing -- this was our choice as of 2011 and we've continued to grow and develop along with the platform. They've come a long way,so have we. Best features are: ● Robust Services feature - pro, does a lot of what we require ● Schedule Templates - provide standardized building blocks for scoping & estimating ● Time Tracking - several options for time tracking to address individual user preferences ● Forecasting - good visibility to future demand by hours/service group/revenue

Inherent with any software are the "nuances" that make you question the rationale for why things are set-up the way they are. The primary ones for our team are: ● Robust Service Features - high administration requirement - the learning curve is real ● Too many clicks for some functions - general U/X could continue to improve

We're solving the following: ● Forecasting - visibility to future demand ● Resource Planning - scheduling and management of teams and roles ● Efficiency - a solid tool for identifying opportunities for efficiency gains

I like that function point is easy to use and everyone at the company is great. They are willing to take feedback and work to make a better product.

Sometimes the product is so new that not all the functionality is there that I need.

For me, its great to track project schedules, financials and updates.

I like how everything is in one place and you can attach multiple files for reference for specific jobs

It can be a bit overwhelming when there are multiple jobs submitted at once, i.e. we have 20+ jobs due to an upcoming event. Different titles help some but a search option would make things easier.

As a team, having everything in once place has helped us keep track of what has been submitted, what still needs to be submitted, and what tasks/jobs are complete. It makes going through our checklist much easier and prepares us better for events.

Task management and interoffice communication

The complexity of the system can be daunting

Communication and task management

Being able to keep track on what I spend my time on!

There is nothing I dont like about this product, I never have any bad experiences with it!

Being able to track how much time we spend on each client and knowing how long processes can take.

Ability to add attachments and files, one resource for our creative services team.

Information fields between pages seem repetitive, which is time consuming.

One main communication resource for our creative services team

I like the control you have of a team and their tasks - you can plan their day and know when do get in extra resources.

I really dislike how you can't copy information from an email and put straight into a FP task. so time consuming and un necessary :( I find the financials not clear i.e. maybe Im missing something but the graphs are easy but the figure are not easy to understand.

As above - transparency with team and what they are working on. When I need to get extra resources in.

I like that I can see a more overarching snapshot of a project rather than just design. I also like the ease of adding and being reimbursed for expenses compared to how we used to do it.

Being on the design end and not having access to everything on FP, I rely quite heavily on the to-do tasks. I feel like the t-do tasks are only used sporadically depending on the Account Manager. I guess I would like to see it be more of an integral part of creating a new project.

I have been viewing each design project from a more wholistic view by being able to have some insight on the other elements to each project. Prior to FP I was only really aware of my task and budget, whereas I prefer to see where my work fits in to th bigger project.