Function Point Reviews & Product Details

Time keeping validates how I spend my time researching and working.

Timekeeping :-( it's always going to take time so it feels tedious... Not in sync with the creative process and flow.

The creative department tracks time for billing/estimating purposes. management uses it to see if we are efficient - read: actually working.

Easy to login and simple to find the client you're working on.

It's not easy to tab to the next section to easily fill out a week's timesheet at one time.

Our business uses Functionpoint to track work done on hourly billed clients.

I like how it works for all different types of roles in an agency environment. It has some very powerful and useful elements. The ability to send tasks back and forth with comments and files is very helpful. Additionally, the reporting functions are very helpful for management.

I dislike its lack of integration with other popular business applications like Slack, Todoist, Gmail or Toggl. The built-in time clock is not easy to use and can cause users to lose their time. Priorities sort alphabetically instead of by high normal low.

We have a clearer picture of what tasks and jobs are upcoming and actively being worked on. We have realized how much time we actually spend on certain areas of jobs, and have made strives to reduce costs.

Tasking and internal communication. It is a fantastic tool for staying on top of what is on your plate and when it's due.

The integration with QuickBooks has caused a big headache for us. We no longer have as much data in QB as we've had before and FP has changed certain abilities such as communication with clients and dates on invoices to name a few. I don't like that you can't adjust invoices and that you have to completely delete it and start over if you want to just make a simple adjustment. I don't like that multiple estimates cannot be put into one project and that more than one of the same service cannot be added under the same service group.

Internal communication and tasking. Less items fall through the cracks because it helps us all keep each other accountable to our job responsibilities.

Ability to track labor costs for different categories of employee (with different rates), Create job, with sub-jobs and be able to give a lot of granularity on how

I never found the integration with Quickbooks is actually not useful, and frankly doesn't work well. I dislike the inability to no be able to hide some elements of lists that are inactive and polute reports Timesheet modification is convulated if you have many to do.

It's been great to capture time efficiently and therefore maximize invoicing to our client.

It's got a pretty slick layout. It's easy to learn, the timer feature is my best friend, one that helped me stop estimating my time based on a conversation or email and instead entering more precise estimates.

It doesn't have an auto entry feature when using a docket continuously. I wish it kept a bank of phrases and common entries so it could be as easy as point and click.

We bill our hours very accurately now.

Keeps all client info in one place so anyone on the team can access it when needed.

I think it's a little clunky and could be more user friendly.

It's a big client data base, so long as the information is added correctly.

Information organized together. Easy to look back at past work and have record. Reliable uptime.

Never integrated with QuickBooks as much as promised. My boss refuses to use because there are so many clicks to do anything. Learning curve for billing is a bit much.

We used File Maker before and love the ability to task and creative brief within a system.

It's great for granular scheduling and resource management. The timesheet system also works well in terms of giving you a good sense of which projects are due and which ones have been completed.

I found the user interface extremely clunky and difficult to use. I often found myself having to click back and forth between tasks. It's definitely not the most effective project management platform I've ever used. There were also a few annoying little elements with it (like having to click out of the submission field to generate search results when you're looking for a specific task title).

Resource management, timesheet entry and project tracking.

Nothing. We were sold on the promise of their solution being revolutionary for our business, especially for project management. They failed miserably. The interface is clunky and required a lot of manual steps that we didn't have with our old system.

Everything. During implementation, we were told that this is the way the system works and we were forced to accept work arounds as solutions to get the tool to work for us. In the end it was clear that Function Point does not understand project management whatsoever. Their tool couldn't even do basic task dependencies ... For example, if you update the date on a task, you have to then manually update the dates on all dependent tasks. We have some project plans with 100s of tasks on them, so this would have become a huge administrative nightmare for our project managers. In the end, after working with their implementation team for 3 months, we cancelled the project because it was going to require us to hire at least one more fulltime person just to handle the additional administration. The purpose of investing in the tool was to reduce complexity and reduce manual workload, but their tool did the exact opposite. We met with their executive team to try to come to a resolution, but unfortunately they stuck to their guns of the contract and said that it was non-refundable. They refused to provide any refund whatsoever, despite us having paid for 12 months up front (that's their licensing model, they don't do monthly pay as you go subscription like a true SaaS company) and the fact that we only really had access to the tool for 1/4th of the duration of the subscription. I highly recommend that you do not do business with this company. They look at their customers as just money in the door, they do not have compassion for their customer's needs and do not listen when told that their product causes manual workload. They do not seem to care about their customers, they just build the product as they want to without listening to customer input.

None, we cancelled the project after a failed implementation. We gave the implementation two attempts, including escalating to the customer success team manager and getting her involved in the second implementation attempt. All they key saying is, let's try it again. However, we were unwilling to commit more time to the project because we had already spent more time than what we had spent on the software.

The billable section that lets me know how much time I have spent that has generated money for my company

Unaware of all the ways the software is useful

How billable we need to be each week!

It's an easy to use dashboard, with shortcuts that are extremely convenient

you can't enter timesheets for an invoiced job

tracking estimated vs actual hours; tracking work history of a project; turnkey project estimating

I like the dashboard and how you can personalize it with features you use most, such as pinned notes.

I dislike that you can only input timesheets for the past 2 weeks using the dashboard's timesheet functionality, so I usually have to go into Weekly View.

Finance is easy to track and keep on record, as well as processing jobs and organizing creative.

The ease of use and accessibility. (Love the dashboard feature)

Constant logging in and out (randomly signs me out)

We run the bulk of our processes through FP and it benefits us in terms of organization and accessibility for different departments throughout the business. Keeps everyone on the same page.

Function Point is very user friendly and it is great to be able to track everything in one place.

There is nothing that I dislike about Function Point

Everything is in one place, job estimates, details and then invoicing

There are multiple ways to analyze work!

Wish there were more options to manage columns.

The entire team is tracking time more accurately as we work toward team efficiency.

Solid platform, never hangs up or runs slow; easy to use multiple time sheets simultaneously.

Almost too many features, sometimes multiple paths to the same destination - this can be confusing.

Improved time capture with time sheets; more efficient estimating/invoicing - especially when using prior estimates as templates.

Function Point's Quickbooks Integration is one of the main reasons we chose to go with Function Point. It has been very helpful for our client services and accounting teams when exporting and sending invoices. Although it's not perfect, Function Point's integration with our accounting software makes our invoice delivery system much easier.

We are not aware of other integrations that Function Point offers for other software systems that we use, such as Slack, Google Calendar, Grow, Fathom, DocuSign/Adobe Sign, etc. Also, the reporting feature is under-utilized by our users because some reports require a program that can read XML files. Upgrading and adding new features would make FP even better, and because we've seen the software evolve, we wouldn't be surprised if new features are already in the works.

The business problems that Function Point solves for us is the ability to keep track of our professional services in one place. We've realized many benefits over the last year, such as seeing Function Point constantly improving the platform, giving users multiple opportunities to learn and interact through regular webinars, and having a fast and responsive support team.

We like that it seems to be designed by people who understand our business and what we need to get our jobs completed. I've used other software such as Clients and Profits, Advantage, Workamajig but those seem to be designed with the agency's finance department primarily in mind (guessing because the office manager is often the decision maker in purchasing these software) with project management very secondary. This is the opposite....the project management is very intuitive and easy to use and with still robust financial insight into the health of your projects and campaign. The integration with Quickbooks Online is great, too.

While the notifications are robust, they're almost so robust that we end up getting several emails for one thing. We've learned to live with this, though, to ensure everyone who needs to know is in the know. Also wish it had an integrated media planning/buying component.

Project management, integration of our billing, project management tool and timekeeping so we have keen insight into how we should estimate. Great history from both a workflow and financial perspective on jobs. Smarter estimating.

Very easy to track time and monitor budgets.

Well, I'm not a huge fan of filling out time sheets in general but Function Point makes it easy.

Entering estimates into our projects so that all team members can watch the budget as the job progresses and make sure we are staying within it.