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GoTo Connect Reviews: 4.4/5 — Solid Choice
GoToConnect is a unified communications platform that essentially combines voice, messaging, and video tools in a single, centralized system. The platform offers useful features such as call routing, voicemail, and even conference calling.
| Company | LogMeIn, Inc. |
|---|---|
| Year founded | 2003 |
| Company size | 1001-5000 employees |
| Headquarters | Boston, MA, United States |
| Social Media |
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Training | Documentation |
| Languages | English |
Compare GoTo Connect with other popular tools in the same category.
I pay significantly less than I do for my mobile phone but have better quality calls.
Response time to service requests should be improved.
GoTo Connect provides a reliable way to connect to customers.
Easy to use User-friendly Great customer support Affordable price Excellent UI Easy to work anywhere in anytime and forward calls to my cell phone
I can't imagine how i can work without go to connect i haven't find any issue to be disliked
Easy to communicate at any time with customer and family
The caller ID function and access to voicemail. You also have a Do Not Disturb option which is really beneficial
No real negatives. Perhaps it would be helpful to have an automatic delete funtion after 25 calls
Keeping track of repeat callers and showing productivity in real time
I like GoToConnect's ease of use. Setting up an auto-attendant was easy. Receiving and making calls is easy. Setting up a fax line took five minutes (yes, some people still send faxes). And amongst the cloud phone systems I researched, GoToConnect gives you the most value for your money.
I want to make calls using Siri on my iPhone. Something like "Hey Siri, call 760.555.1212 using GoTo." I have suggested adding that feature. But it hasn't been implemented. About two minutes ago, I tried to use Siri to complete a call using GoTo, and the phone responded, "Sorry, GoTo hasn't implemented that feature with Siri." They need to. It's a safety issue. This is the only shortcoming I've encountered.
My company needs phone and fax numbers. GoTo provides them, and makes it very easy to set up and configure my phones.
Ease of access and assistance to using the tools
I dislike the fact that it was not immediately user friendly
Texting and phone routing setup
Simple to use with excellent UI and affordable price tags. Quality CVC, audible VoIP (IP) native calls, screen share, unlimited conversations recording and more.
We are much thankful to the vendor for great and continuous support. It has improved UI and UX design.
Reliable VoIP native calls. BIM (IRC-style featured) and video conferences. Milestone connectitivity.
I work in IT and am involved in configuring and deploying the solution. This is the best VoIP system I've seen so far. It is very intuitive to configure and manage. Configuring the dial plan and managing extensions is a breeze. It has great reporting features and out-of-the box metrics that are very useful. The call quality analysis logs are also very helpful. It is very resilient to outages and offers flexibility during those outages. GoTo support pages are very helpful and the documentation is top-notch. It is easily searched and there are many helpful videos and quick 2-minute how-to's. Phone support is also very helpful and somone usually answers within a minute or two. End users are able to call their support directly.
Coming from IT support perspective, setting up the hard phones is a little tricky. I also would like some additional bulk management features for making changes to multiple extensions. When using hard phones, you can't use the softphone transfer buttons within the app. We just ended up giving many sales people bluetooth headsets which they seemed to like much better to avoid hard phones all-together. Setting up the hardphones are the biggest pain of all. We love the softphone with the headsets.
GoTo is giving us the ability to function during outages and gives much flexibility over traditional systems. Managers love the reporting features which were lacking with other solutions.
Our move to GoTo Connect has been fantastic! The transition from a landline system was both economic and seamless. While these two factors alone would have justified the move, the fact that we are now utilizing a far better phone system with more features further explains the switch. These, coupled with a highly knowledgeable and friendly Customer Service staff, make our decision all the more sound.
There is very little to dislike. The only possible dislike has nothing to do with GoTo Connect, that being any internet downtime, i.e., storms, equipment malfunctions, etc., caused or incurred by your internet provider.
GoTo Connect has provided our company with a much-improved phone system at almost half the price we were paying.
Easy to use, easy to navigate, I can attend more than one call at a time, User-friendly.
some staff have intermittent issues such as not being able to forward calls.
Easy to connect with clients and employees
GoToConnect is a one-stop shop for all my business-related communication needs. I use GoToConnect online on my cell phone and have a handset on my desk. I have been using GoTo for more than 6 years!
My only complaint is related to my internet connection, and I cannot find any reason to complain about the service I get with GoToConnect. Even when I have an issue and have to call for help, the ENTIRE TEAM at customer support is awesome!!
Even before the silly virus & scam demic changed how we interact and communicate, GoToConnect has made it possible for me to connect with my clients and agents from virtually anywhere at any time.
