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Gusto Payroll Software logo
Gusto
Effortless Payroll & Benefits
4.6
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Gusto Reviews & Product Details

Gusto Overview
What is Gusto?

One of the most preferred payroll platforms on the web today, Gusto is a great tool for all-around HR management that can handle everything from automatic year-end tax form filing to new-hire form filing, and managing employee benefits. It easily integrates with numerous accounting and business tools, as well as collaboration platforms such as Asana and Autobooks. The platform is well known for its exceptional customer support and delivers great insights and reporting.

Company Gusto
Year founded 2011
Company size 501-1000 employees
Headquarters San Francisco, California, United States
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Ask Questions about Gusto
What Gusto is best for?
How does Gusto compare to Sage Business Cloud Accounting?
What are the pros and cons of Gusto?
Gusto Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Training Documentation
Languages English
Gusto Features
Automated Payroll Processing
Automatic Updates
Benefits Management
Compliance management
Customizable Pay Stubs
Data Security
Deduction Management
Direct Deposit
Employee Database
Employee Self-Service Portal
Expense Management
Garnishment Management
Integration with Accounting Software
International Payroll
Labor Cost Reporting
Mobile Access
Multi-State Payroll
Multiple Pay Rates
Off-Cycle Payroll
Onboarding
Overtime Calculation
PTO and Leave Tracking
Payroll Deductions
Payroll Reporting
Salary Planning
Tax Filing
Third-party Integrations
Time and Attendance Tracking
Wage Garnishment
Year-End Tax Forms
Gusto Media
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Gusto Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: April 13, 2026
Gusto Payroll Software logo
1,876 Gusto Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Dec 28, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Customer Service is top notch!"
What do you like best about Gusto?

The platform is user friendly and the customer service is top notch!

What do you dislike about Gusto?

We've had trouble with the payroll being pulled out of the wrong linked DDA account.

What problems is Gusto solving and how is that benefiting you?

Helping us stay compliant and organized along with a professional platform.

Small Business (50 or fewer emp.)
Dec 28, 2023
 Source
Overall Rating:
5.0
AN
Alyssa N.
Founder
Share
"Simple HR/Payroll solution"
What do you like best about Gusto?

I didn't know the first thing about hiring employees or processing payroll and Gusto made the process so easy. I love that they handle all the tax and reporting things.

What do you dislike about Gusto?

There's almost nothing that I dislike about Gusto. I think I'm probably underutilizing it. There are lots of features I don't use. It's not really a ''dislike".

What problems is Gusto solving and how is that benefiting you?

I hire remote employees in different states and Gusto handles not only all of the time tracking and payroll for those employees, but also the state reporting requirements.

Small Business (50 or fewer emp.)
Dec 28, 2023
 Source
Overall Rating:
5.0
VR
Vanessa R.
Founder
Share
"User friendly"
What do you like best about Gusto?

Gusto has made it easy to access all of my documents that I would need. Everything is easy to understand.

What do you dislike about Gusto?

I really do t have any dislikes about Gusto.

What problems is Gusto solving and how is that benefiting you?

If I need to show proof of income, Gusto make my paycheck stubs easily accessible.

Small Business (50 or fewer emp.)
Dec 26, 2023
 Source
Overall Rating:
5.0
LB
La Tasha B.
Founder
Share
"Gusto review"
What do you like best about Gusto?

Gusto has a streamlined process to run payroll. I like the weekly reminders of when payroll should be ran. I like the ease of intergration with state, workmen's compensation, and banking.

What do you dislike about Gusto?

The downside is the time time I have spent on hold

What problems is Gusto solving and how is that benefiting you?

Onboarding of employees, running payroll.

Small Business (50 or fewer emp.)
Dec 25, 2023
 Source
Overall Rating:
5.0
MA
Melissa A.
President
Share
"Very Intuitive and Easy To Use!"
What do you like best about Gusto?

The app is easy for employees to use for time-tracking, and easy for management to utilize.

What do you dislike about Gusto?

Can be confusing, but that's due to user error.

What problems is Gusto solving and how is that benefiting you?

Manages my payroll and taxes.

Mid Market (51-1000 emp.)
Dec 18, 2023
 Source
Overall Rating:
5.0
KL
Katrina L.
Founder
Share
"Gusto Gets the Job Done with Ease"
What do you like best about Gusto?

Onboarding and Support with Gusto is better than all other Payroll Platforms by Far.

What do you dislike about Gusto?

Not one thing can I say that I dislike about Gusto

What problems is Gusto solving and how is that benefiting you?

The platform is simple, straightforward and easy for the client and firm to use.

Small Business (50 or fewer emp.)
Dec 16, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Seamless and easy"
What do you like best about Gusto?

Using the app makes it super easy to check my paystubs and other information

What do you dislike about Gusto?

Sometimes the PTO function doesn't work but it's not a big deal for my company.

What problems is Gusto solving and how is that benefiting you?

It allows me to see my paystubs electronically.

Small Business (50 or fewer emp.)
Dec 16, 2023
 Source
Overall Rating:
5.0
MF
Melissa F.
Founder
Share
"Simple and Intuitive Payroll Solutions"
What do you like best about Gusto?

Gusto was easy and efficient to set up for our business. The cost is well below other competitors like ADP.

What do you dislike about Gusto?

Nothing, it's been a great payroll system for us and then some!

What problems is Gusto solving and how is that benefiting you?

It's incredibly simple and intuitive to set up without having to wait for the involvement of sales people like a lot of other payroll platforms require.

Small Business (50 or fewer emp.)
Dec 15, 2023
 Source
Overall Rating:
5.0
MT
Margarita T.
Founder
Share
"New Business"
What do you like best about Gusto?

You take a leap of faith starting a business, so many unknowns. Your small and want a company that can grow with you and that is Gusto. I can get the service I can afford and add on as my business grows.

What do you dislike about Gusto?

I originally thought in this digital age where all customer service is handled via a chat box I knew I wasn't going to like that. I accepted it, However I was able to set up meetings with Gusto and get the personalized service I needed.

What problems is Gusto solving and how is that benefiting you?

As a business I need to grow my company spend time ramping up my business. My time is valuable and having someone take care of these services are worth every penny.

Small Business (50 or fewer emp.)
Dec 15, 2023
 Source
Overall Rating:
5.0
KL
Karri L.
Founder
Share
"Gusto makes work easy"
What do you like best about Gusto?

Gusto has simplified all the behind the scenes work that every business owner must do to stay compliant - they offer a wide variety of services, including payroll and HR services, to minimize the time and effort from you so you can get back to running your business. Customer support is great - timely and thorough; they respond within 24 hours.

What do you dislike about Gusto?

They are remote so it is not like I can walk down the hallway to get immediate response

What problems is Gusto solving and how is that benefiting you?

They process my payroll with ease and clarity - I pay a small fee each month, rather than pay an employee's salary and benefits and worry about making sure that employee is doing it correctly. I also appreciate their HR library and services - they are there when I have a question and need help clarifying HR concerns, and, if needed, they send me applicable legal information and links so I can access the information. They make onboarding simple and quick!