Ingeniux Reviews: 4.1/5 — Solid Choice

Highly likely, having worked within this system at a previous employer I am comfortable with the interface. It would be in the top 5 I could recommend.

At times, mark/unmark function and/or publish does not let you unpublish an item, it seems that the system doesn't always take or clear it out.

Allowing for multi-people to be able to manage their own content, while communicating with our user bases about academic, administrative, or allow them to do transactions with the university.

Ingeniux has a very friendly UI that works well for our content contributors. Using the MVC framework from Microsoft also gives it a very flexible framework to work around that can be shaped to your needs. Development to work with the CMS is straightforward and not full of confusing CMS specific workarounds.

The CMS has one major flaw, and that is maintaining assets. Assets (PDFs, images, etc) are not kept in any kind of database structure, so they are not tracked. From a performance and complexity standpoint, this is a good thing, but from a usability standpoint, it is extremely bad. For instance, if a user deletes a PDF, the system does not look to see what links may break, but instead just deletes the asset and allows the broken links to occur. Also, renaming an asset doesn't correct any links to it, which leads to similar issues.

We are using it to power our customer facing websites. As far as benefit's go, the biggest has been the ease of use for content contributors. This has led to far less issues with updating the site, and more time left to developing instead of helping the users.

We have been using Ingeniux for several years and it works really well. It allows us to have various department reps update their portion of the website. It is very lightweight and was relatively easy to implement. It is definitely a good CMS system.

A lot of the support that we needed was community based as we had some issues finding what we wanted. But it just works, so we don't have that much to complain about.

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Ingeniux is a small company made of real people – if you need to talk to someone about something, it's easy to reach Ingeniux's staff by phone or email. They have a very responsive support team. Their product is well-designed and highly customizable. Our organization uses the CMS to manage over 10 websites.

The account management team can be slow to respond. Occasionally, software updates will be missing useful features that were present in previous versions.

Our organization moved from using multiple content management systems into a single system, thanks to Ingeniux. Our websites are aligned and are able to share content via syndicated components. We are also able to embark on co-development projects with the Ingeniux development team, which has been really beneficial.

The support that we get from IGX is great. Their team is there to provide resources in development, CMS organization, and even some web assets production.

The system is not as easy to manage as a new user who is unfamiliar with how CMS works. Also once a set of modules are set up, it is difficult to update them to something new. It does not seem as agile and intuitive to be fully adapted as a self-service web layout tool, so we are left to go back to IGX for assistance.

Running our corporate website using IGX and having all of our external-facing collateral assets hosted on the CMS.

It allows us to change content without doing a deploy of any code. This allows us to change content on non-code release days. It also allows for non-developers to make content changes.

I believe that it is likely an issue with the way we implemented CMS but we only use it for content at this time. Users are not able to change the look and feel of the website. they can't move fields around or add fields. that still needs to be done by a developer.

We use it for a few different things. We store our website content and text formatting. We also use it for our email content and for our email queries for automated email sending.

Ingeniux is far more intuitive to use than our last CMS. I used to have to constantly retrain users on our old CMS, but with one training, users are usually good to go.

The setup of permissions and workflow could be a little easier.

We use the CMS for our website content management. Updates take far less time than they used to.

I like that Ingeniux works as a headless and decoupled CMS. It really gives us the ability to work in the manner that we'd need depending on the project. I also like that we have a lot of flexibility to build custom apps within Ingeniux for additional functionality.

We've had troubles with the nature of the support that is provided by default. Generally would be good for average users i.e. content authors, but not as high level as is needed for developers.

We're solving the need to include engineers during every content change. Being able to give content authors the ability to change and update content when they need is really something we want to capitalize on.

I love being able to accomplish so much without a formal code push. Putting the control in the hands of content authors can be game changing.

The developer documentation could be much better. I've had to create supplemental documentation to get my engineers up to speed quickly. Which is the idea as we integrate more and more of our applications and sites.

Create/update once and publish any/everywhere is one of the best features. Sharing content is great for us as well considering the close relationships between our products.

Easy enough for someone who isn't fluent in HTML, etc to use. The support is pretty good and mostly available when we need them. I am not part of the web development team, however, I was able to get in and work in ingeniux, manage pages, make updates, etc.

We had Issues with connections sometimes, the website being down, etc., however, customer service was always very helpful!

We are building new landing pages and updating pages for our site. Sometimes it takes our web development team a while to get edits done so it is nice that I am able to go into Ingeniux and make edits on my own and not have to wait for our team. Makes the turn around time much quicker.

I like the organization of the tabs and the way in which data is presented to the user

Spellcheck and asset manager are under developed

Ingeniux Helps us maintain control and flow of our websites with ease.

I've really loved how we've integrated our own modules via github

refreshing our dev site, managing assets, some UI issues are pain point

being able to build custom modules for our designs and having other people be able to easily make pages

The hierarchy is easily seen, components can be easily shared and organized, publishing is fairly seamless, the support team is responsive and seems to answer fairly quickly, the learning curve is fairly short as well.

Support tickets often require the system to go offline, which is done during working hours and results in a productivity loss, assets cannot be re-named, certain components only work on certain pages which can be confusing, sometimes system is slow to respond/glitchy

The convergence of an old and new website, re-skinning website, to be able. To change the look fairly quickly. The new website(s) look great, and we were able to re-skin fairly seamlessly across all of the global sites

I enjoyed working with the team, great team work!

Sometimes the response time was longer than I liked.

We are upgrading our CMS.

What I like best about using the CMS software is that it has the ability to really manage who can do what on the website. The fact that I can assign people to a group and limit what that group can do is a very powerful tool.

What I dislike the most has been the process of updating the site's template. Currently I have to work in separate Dev site, then copy the files to DSS_Preview_Production, and THEN have the IGX team update the live site for me. It is a very confusing and lengthy process that I think could be addressed.

As the Web Developer I'm only solving problems with the web site.

CMS was relatively easy to use for basic Web Pages, and the development services team performed solid work once assiged.

Custom application solution was not flexible nor performant enough and working via an SOW in an outsourced model did not meet our development cadence and timing needs.

The original problem was purchase a hosted, pre-built Portal application for information sharing. However, the application ended up being highly customized. The realized benefits was a Portal that has been used for 4 years now, despite the criticisms it has received from internal and external parties, it has functionally allowed basic, originator-controlled sharing to occur.

It's good for workflow and controlling different types of users. The page preview is nice.

The system is not very intuitive to end users. And there seems to be many bugs with the newest release. Also some functions that are very counterintuitive and arbitrary, like listing users names in no particular order.

We use it primarily to give our many stakeholders content ownership. However, sometimes that leads to content being out of date, if they do not engage with the CMS regularly.

As a web developer, the heavy technical process that the CMS uses is something that is easy for me to understand.

When there is an issue with the product, it can be difficult to identify and/or fix the issue.

Solves the inconsistency of the pages that are on the website as well as being able to manage the pages that are on the website. These problems have been solved with this software.

Easy to use interface that can be customized for multiple audiences.

The platform itself is a blank slate and takes a lot of configuration to get started. At times various browsers have issues working with aspects of the CMS interface.

We are able to solve communication issues.

It's pretty straight forward and easy to comprehend. Training the staff on how to use the content management system is pretty simple and easy for them to pick up. I like the administration, where we can set up roles and grant access to certain areas in the tree.

Once customized support gets a little tricky. We've been going between the third party vendor that customized the CMS for us and Ingeniux to determine who can solve the issue at hand.

Not sure what a business problem is. Sorry this is my Managers role and they would answer this better than I.

Ease of adding and editing content is great, but the support leaves something to be desired. We've reached out months in advance to start updates and sometimes are left with trying to ge changes made in a week or two and rushing to get an update that isn't complete.

Communication/implementation on upgrade timelines and having a developer understand our system from year to year. Also, the cost for upgrades for our non-profit, even what seems like small changes is expensive. Training on our site specifically.

Better looking website, easier content updates. Better user experience and being able to have sponsor content where we need.

Have yet to see the best feature yet. We are still in the implementation portion.

I really dislike the security posture that this company has.

offloading of duties assigned to maintaining the server

publishing through SFTP, the easy of use,

Logging is limited and doesn't provide detailed error

Publish content to portal system

The system is very flexible assuming that you are able to do your own development or work closely with good developers so you can get exactly what you want.

The asset manager is absolutely horrible. You can't easily move documents/images/media from folder to folder, and there is no way to restrict what people can name files or folders; for example, we would like to enforce no spaces in file and folder names. Customer support has been poor in the past, with slow response times and infrequent updates on issues although this may be improving slightly.

Makes it relatively easy for everyone to manage their own content.

Support and Ingeniux staff are great. They are growing and adding new features to meet customer demand, the problem is the customers are paying for the new features as special add-ons. There are virtually no standard plug-ins to chose from.

Having used many other CMS's we found that Ingeniux was slow to process and cumbersome to manage

Solving a global organizations need to share content publishing responsibilities and share content. The publishing tools were not as intuitive as we have found in other CMS's.

Customer service has been helpful when I've had an issue.

That we don't have the ability to do any development in-house or make changes to the site easily. Many things seem to be an additional fee.

Need a flexible content management system.

As a Content Management System, Ingeniux makes it quite easy for users to edit content. If a user has a decent understanding of HTML, they will feel very comfortable in the system. The organization of pages is quite similar to navigating any digital file system, so this will also feel familiar to users.

Ingeniux has been a disaster for my organization. There are many changes we cannot make ourselves and have to file support tickets with the corporate support team to have these changes made. These changes are not only incredibly expensive, but also require us to spend hours attempting to contact the company. We have gotten to points where we had to contact the CEO directly because our account managers on the Ingeniux team simply would not respond to our inquiries or phone calls.

No problems solved or benefits realized. Again it has been a massive headache for our business and we truly regret the decision to switch to Ingeniux.