Kartra Reviews: 3.9/5 — Good for the Price

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1) Having a complete solution for all my needs 2) Done for you campaigns (saves a TON of time) 3) Templates are nicely done 4) Support is helpful and present

1) Checkout forms: they are very limited (for example, you can't insert custom fields nor make them mandatory); this is a big problem as it doesn't allow me to gather all the data I need to comply with the Italian law. 2) Not listening enough to customer's opinions/needs: there are some feature requests created 1-2 years ago, that have not been implemented 3) Bandwith: I believe it's very limited. The vast majority of companies don't have such strict bandwidths. 4) Some things in general with the interface are not that straightforward: for example, if you close the browser windows where you've been working but haven't saved, no message will pop-up telling you that you haven't saved. Or, if you save, and right after you exit from the editor, a message will pop-up telling you that you'll lose all the unsaved work (it doesn't make sense having this if you have indeed saved).

Creating my membership site + all the funnel for my course.

Kartra is awesome for coaches/course creators/consultants and those with a need for a membership platform. The payoff once everything is set up is that it's mostly hands-off and runs itself. It's super easy to attach your payment processor(s) and create different payment options for your products. Setting up each area is accompanied by inline, easy to understand instruction that even self-professed non-techies can conquer.

One issue I had with Kartra was that each element had to be published before it could be attached/linked to another, which means a lot of back and forth when you have a product that has multiple parts: product, landing page, membership portal + all the little pieces that made each of those up. The other issue, which was an issue for me as an advanced WordPress designer, was the restrictions and having to format each block of the design repeatedly. Admittedly, given time constraints of the project, I was unable to search around for landing page customization tutorials which may have helped to iron out the issues we were having with how images appeared on mobile if even the tiniest modification was made to a preset content block. The saving grace with that part of the cons was that it was super easy for me to create the landing pages we wanted in WordPress and have CTA buttons connect to the checkout page and subsequent automations in Kartra, so it wasn't a total loss.

My experiences with Kartra came by way of my role as Consultant and Designer, assisting one client with making the decision to move ahead with Kartra, and another with the setup and rollout of her programs.

Katra has everything you need for being succesful with your marketing campaign, It has all the tools you'd need ( video hosting, webpages, email handling etc..) and much more! It saves a lot of hours in your daily life.

It's a bit hard to set it up if you're not familiar with marketing, hope they'll make everything way easier

It made my life so much easier with my online business, simplifying my marketing campaigns for my own needs.

I love that so much of my business can be run and managed in Kartra - online courses and memberships, landing pages, email marketing campaigns. The page builder is easy to use, and allows you to create amazing sales, landing, and webpages so easilt.

I find the user interface a little slow and clunky. There are also difference between how you do something in the page builder vs in the email builder which is a annoying. I do find the tool in general slow to move through the screens - those darn cog wheels!

Love being able to build sophisticated email sequences and funnels. Creating and selling online courses in the same platform is amazing, and Kartra doesn't take an extra % cut on sales! Overall has simplified the number of apps I use in my business.

Having everything in one place is so handy. I love that my membership, my affiliate, my products, and my cart are all on the same platform. Yes many all-in-ones do this, but I like the flow of kartra. i also like the built-in page builder. It is a time saver. I also love having the analytics right there.

It took a minute to learn the order in which to create the components in a campaign. Having the product be the last thing you build seemed counterintuitive, but once I had the order in my head that actual building is very easy.

Ease of use and having everything in one place. It has also saved me time and money managing (and paying for) multiple platforms to run my business.

Analytics for such a basic program are pretty good and sequencing emails is straightforward

Could go a bit more in depth for personalization and report/dashboard creation

Marketing automation for TikTok sales funnel. Helps keep track of all new sales and campaigns

Have a good user interface, which makes our lives easier.

- Kartra branding on emails should be removed and should be able to reduce the size of the information on the bottom (Unsubscribe and Address) - Should have an easier way to monitor links clicked on broadcast sent. (Right now it’s very complicated, specially if have more the one link on a single email) - Unpublish a page - Should have “Undo” on broadcasts (if by accident delete something, have to do it all again - “Confirm Delete" popup ) - Coupon for “Extra Month”, "Extra week" or specific time period - On “Sales” at Dashboard homepage, should have the option to see monthly sales (not only the last 7 days) - For no reason, many users have been blacklisted (should have a way to fix it)

- Easy to create landing pages - Membership - payment integration - Monitoring - Automation

There are a lot of things to like about Kartra, specifically the absolute all-in-one platform they have. It goes far beyond just designing a website/landing page or sending an email. They cover all the bases - from websites, landing pages, email marketing/automation with sequences and tagging, funnels, simple e-commerce, digital downloads, membership sites, help desk, scheduling, forms, affiliates and now an agency solution. If you'd like to consolidate the many platforms you use, Kartra can handle 95% of everything you throw at it. Their support group on Facebook is second to none. They truly care about their people and it shows; it's like a family.

Learning the platform was a long, complicated process. They have people lined up that will help "onboard" you and while that's extremely helpful and effective, I think it's always beneficial to know your platform inside and out so you can make necessary changes as needed and not have to depend on the support team, or others. Because of the complexity, there's a time-consuming process you'll have to undertake before you can "go live". I mean, it makes sense due to the fullness and depth of their platform, just be sure to go into it knowing: (1), the trial is not nearly long enough to know if it's a right fit for your business, and (2), it'll take time to setup your workflows and make sense of how everything is integrated, and (3), host your videos elsewhere or you'll get eaten alive in bandwith overcharges. Kartra has what they call Kartraverse, which is like a step-by-step training course on how to use their platform. It's superb and very informative; however, it's still in its infancy and you have to wait until they create the next lesson before you can do in-depth with whatever topic they decide, and that was often frustrating. With that said, however, they also do a lot of webinars that are in-depth and full of insight, but sitting through a webinar to find one answer is a bit defeating when you're in a hurry or just not really sure what exactly you're even looking for. Their documentation leaves a little to be needed. Their page designer is also a bit on the clunky side without a lot of flexibility, and that's one place where they lost me. I don't like being held to rigid flows, templates and outlines. There's also not a way to remove their branding from emails, just so you know, in case that's a big turn-off for you. Kartra requires a lot of back and forth and in the beginning that can be extra confusing and frustrating. Once you get to know their method, it definitely makes sense, but it just seems that there has to be a better way of doing it so it's more user friendly. PS: Make sure you save your work... and save often!

I no longer use Kartra but when I did, the best thing I found was the fact that it was all-in-one. I really liked being able to login to one platform and it was all there, even analytics and in-depth reports based on product, emails, link tracking, etc. It truly was full-service.

Kartra does many of the things that my virtual assistant loves for summits and webinars. It looks clean on the receiver (emails, etc) and colors are easy on the eyes when you are the user.

I love learning in a simple way, but Kartra does not make it simple for the regular user to learn the platform even with the Kartraverse Training portal. It will require too much of my time to dig and start working it. I am a physician who would like to have the ease to start doing my own summits without the help of a virtual assistant but it would take me tooooo long! Also the price point is high. Now I have gone for a $99/month to a $199, so I am seriously consider to change. Categories to find what you want to do are not simple and as a person who would use it less than often for now, I is time wasting to go through each category to find the place I need to go and complete a specific job.

I am starting an online school and do virtual summits. They have good templates and their platform is robust once you know how to use it, I guess. My assistant can put a summit funnel in no time, but not mE!!

The flexibility and numerous configuration options make this a very capable CRM and auto-mailer system. It seems like the OEM has really though through the use cases and the result is a very robust feature set

The learning curve is not a curve, it's more like a 90-degree wall. In spite of the videos and online Wiki, this is a very complicated system to configure. All of the power and flexibility (and there is a whole lot of both) has translated into a system that is not intuitive in the least.

My entire business is online and global so a system like Kartra is a must for our company. Kartra delivers on all fronts - very strong auto-mailer and campaign management, good CRM capability and VERY powerful web development platform.

What I like best about Karta is the user-friendliness of the program. Karta allows you to easily launch and build a legendary campaign that not only looks great but is useful and functionable.

There is a price. I wish there was a free version you could try without paying. There is also different levels of pricing, depending on what you need.

I like that it has the latest technology which enables us to keep up with our competitor's apps and honestly out-do them because of it. They have years of experience-far from a small start-up company we have used before. They aren't afraid to try new things and it has really benefited our company by letting us be the first in the market with such technology. I love it! It has truly increased our profitability as a company and got our name out there to consumers. It has a quick launch button that helps you launch a new product fast and PROFITABLY! You can create your list builder (email list) in a click of a button which our marketing department LOVES!

I like that I can use Kartra as an all-in-one system. E-mail marketing, landing pages, mini-websites, membership platform, and e-commerce options.

If you are not tech savvy, it's a bit of a learning curve setting everything up.

I've simplified my workflow and marketing automations. The huge benefits are that everything is in one system. It reduces the amount of systems that a person has to use.

It keeps track of memberships and allows for custom content for specific tiers of members.

The web pages and email creation is rather clunky and not user-friendly. It also doesn't integrate with MailChimp.

Karta allows us to have a membership platform without having to build a custom website.

I liked that it was easy to set up landing pages and send emails

I feel like Active Campaign is much easier to use and offers way more options for creating marketing funnels

contacting clients

The memberships and pages are just what we need for our course set-up.

Trying to send emails, find customer lists, etc. is not intuitive.

Having a membership, payments, renewals all in one program is helpful here.

Kartra has everything ready-made for you and ready to go - it takes a lot of the guess work out of building a successful site (specifically email lists, sales funnels and landing pages).

Kartra can seem really overwhelming at first because of the amount of features and details it has.

Kartra is great for sales and building sales funnels.

Aside from the all-inclusive, email marketing, list building, web hosting, page building & so much more business management platform, the best feature I like best is knowing if you need help or support for anything, that Kartra is there for you. They give you every advantage under the sun to be successful in your business through their features and individualized customer support.

Well since my first review. Alot happened. Shortly after I did this review, something very strange happened. I woke up, did my thing and sat down in front of my laptop to login to my Kartra account. Everything seemed normal, entered my username & password then clicked login. Next thing i know, a popup appears telling me I have been blocked and to contact chat support. Now aside from trying to figure out why i was blocked, I now needed to find a way to contact chat support, from the outside of my Kartra account. Not an easy thing to do. My only option was to wait until I was in a different IP and try and login. When all of those methods failed , days had turned into weeks, and weeks into months. I had an associate who I iknew also had a Kartra account forward a message for me to Kartra support, explaining the situation. Another few weeks later, I was finally contacted by someone at Kartra, who never really told me anything. Just that I was no longer welcome at Kartra. This sudden lockout, cost me an entire years worth of commissions. Because as soon as I was locked out, everything in my account failed to renew, failed to re-activate and so on. None of my optin pages worked, my funnels were no more and basically my entire online business dissolved. To this very day, I have never been told WHY this happened, or anything. You would think that for something to end like this, the way it ended, that you would want to let this customer/client know exactly what happened. So they may learn and gain a better understanding of what happened. Kartra in this matter chose to ignore me, lock me out of everything, blacklist me. Totally breaking my online into tiny scattered pieces that I couldnt rebuild quite the same and it never did gain traction again. I wish I had more to tell you but even I dont know and will never know why , out of the blue, i was locked out, never to return to Kartra.

The major problem that I had was being able to see exactly what I had as far as campaign 'pieces'. You'll wonder how your business ran without Kartra because when you dont have to log into separate websites for software, autoresponder's, Domain & Hosting vendors and page builders, are able to address ALL those aspects and more under 1 roof, you'll never want to use any other platform for your business.

The all-in-one promise and pricing-value is attractive

Really obvious there isn't a modern UX / CX team on this app. Tons of user tasks that on some tools might take two clicks take eight or more (they force you through wizards for settings on multiple features and there's no way to bypass it). You'll find some incredibly detailed functionality and then terrible admin implementation. Right now trying to decide if good functionality is worth being mad at the interface all the time.

Building an online course that I may also link with some digital product sales in the future.

It's very easy to navigate and allows you to store all customer information for the company. Support is quick to respond.

There's a lot. Tasks that should be easily done, like removing a url is a total run around. Even when removing a customer from your database, it still stores within the internal system so the customer isn't actually deleted preventing you from using any of the old information. We've also had issues where email blasts have only gone to half our selected group and instead of it then sending to the rest, we have to manually find who didn't receive it - which could be tens of thousands of people.

In all honesty, right now it seems to be causing more problems than it is solving them for our company.

Kartra is an all-in-one solution that will potentially take the place of many separate providers. The email marketing system is simple to use and an email blast can be sent out rapidly and efficiently compared to my experience with Mailchimp.

The calendar system, in particular, is repetitive and cannot be cloned to create additional classes. Rescheduling classes is difficult, adding text in certain areas for instruction while booking is not intuitive and if you add these instructions where it allows space, those instructions are also used on a second page, after the reservation is made, where it looks like an error because it's completely inappropriate placement after booking. There are so many little issues like this throughout the system. With customising the content, some areas us RGB color scheme, others use HEX and yet others cannot be customised at all and you need to select one of the colors in the array given. The membership areas are not nearly as customisable as the pages, which is a disappointment because the flashy sales pages may bring in the customers, but the membership area is what the audience pays for. Importing an email list that was collected from Mailchimp or other source can be difficult to impossible and I have had several lists not approved. I understand that Kartra is a very complex system, but it is far from ideal and the requested upgrades are painfully slow. I've been using Kartra for 10 months now and I have two memberships built, numerous pages, and over 10 classes on two calendars. It's been a frustrating system and difficult company to work with.

Email marketing is easier so my clients are hearing from me more often. I am not impressed with the quirks and complexity of much of the rest of Kartra. Hopefully this will improve with time.

Allows for several users and has semi-granular permission categories. The Calendars component is great for scheduling paid appointments. The chat support is decent, available from midnight to 4am PST and 8am to Noon PST weekdays.

The page redirection feature presented as a solution to protect content is cookie-based, meaning it will function correctly for maybe 30% of visitors. Even if a user is logged into one of your memberships that is hosted by Kartra, Kartra does not look at the tags they have associated with their contact record to determine if they are allowed access to one of your pages in Kartra. 100% cookie-based. So every visitor would be required to allow third-party cookies in their browser settings for this to have a chance at functioning. Third-party cookies are disabled by default for almost all browsers. There are bugs in the email builder, page builder and membership builder that should have been worked out by the beta release. Working within these builders is very tedious and time-consuming as a result. They do host videos for use in your memberships, but they must be uploaded and processed in real-time. The size restriction per video file is 999MB, which is not great if you have high-resolution videos. Be prepared to split them into several files. The media upload tool has the option to queue up videos for upload, but in my experience, it is smarter to do one at a time because the queue has a tendency to fail and all videos in the queue are lost when that happens. So you must upload the video and then wait for it to process which takes 5, 10, 15 minutes each. There is no functionality for creating reports and the analytics are basic. The Funnels function they seem to be super proud of is nothing more than a mock representation of what might happen if you built out the pretend model that you can create in their Funnels function. It has no real use, it is all make-believe.

I have been able to create some automations that have improved some of our processes, but honestly, nothing I couldn't have built with most other all-in-one SaaS solutions.

It's convenient to have page builder, membership site, automations, affiliates, autoresponders, video content all in one place and be able to tag people based on behaviors.

The UI takes forever to build anything, their pop-up checkout form is so slow it doesn't even work. We have screen recordings of customers waiting over 7 minutes for checkout form to load. It cost us alot of money in lost sales. Customer support was absolutely awful and incompetent, when I tried to get help from the Facebook community they deleted my post and directed me to customer support who was useless. Found out later they know it's an issue and were hiding it. Knowing what we know now, we would not have signed up for Kartra; it's a pain to leave once things are built there though. We will eventually migrate away, all of our new campaigns are being built outside of Kartra

Automated online marketing and broadcast emails

Nothing. Do not use Kartra. It claims to be an easy all in one. I had many seasoned professionals working with me that had trouble with it.

1. It's supposed to be an all in one but my affiliates had trouble using it, hence my products and event were not promoted as they would have been which meant low attendance, low sales and some affiliates just gave up. My assistant spent hours trying to help them imput their info and retreive the seipe files. I ended up having to email each and every affiliate to copy and images and promotion schedule because the interface made no sense. 2. It does not allow you to register people for a free event. You are forced to create a Product for people to register. Even if you set the dollar amount to zero, registrants are still required to provide payment information. that was a real dealbreaker. Again result: low attendance and LOTS of complaints and suspicion as to why they needed to enter payment info for a free online event. 3. Support was useless.

NONE! It caused a disaster and cost me a lot of money and ruined my launch. . I will never use it again. I had to buy other programs at the last minute to do what I needed.

Kartra is a great tool for very very small and simple operations but their features stop at a basics '' drag and drop'' sales page building that any industry software provides. Their customer/subscriber features are the worst. There is no way for you to handle customers as you would do in a CRM. The sales metrics are useless and not accurate, the product and checkouts will work for your first 20 customers and will just be so limited for any sort of growth.

THEIR CUSTOMER SUPPORT IS THE WORST. You have to wait up to 6 days for an answer from their unqualified team. All they do is send you links to their FAQ or Blog and don't look at your issues. IMPORTANT: If you ever decide to leave kartra or cancel your account, ALL YOUR CUSTOMERS WILL BE CANCELLED AND DELETED AND YOU WONT BE ABLE TO EXPORT THEIR PAYMENTS INFO TO A NEW PLATFORM> KARTRA TRY TO KEEP YOU HOSTAGE OF THEIR PLATFORM.

ONLY ADDED ISSUES TO OUR GROWING BUSINESS