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LastPass Reviews: 4.5/5 — Highly Rated
LastPass is a popular and easy-to-use password manager with premium features and great security tools and multiple account recovery options. Adding an advanced layer of security, the platform offers multi-factor authentication and time-based one-time password protection, dark web monitoring, a one-to-one authenticator, and secure notes. LastPass also offers effective pricing, with a freemium plan that covers extensive features and tiered plans with more robust security features and tools.
| Company | LogMeIn, Inc. |
|---|---|
| Year founded | 2003 |
| Company size | 1001-5000 employees |
| Headquarters | Boston, MA, United States |
| Social Media |
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare LastPass with other popular tools in the same category.
When it works right, it is a life saver for all my passwords
It doesn't always pop up on mobile when I really need it. Fingerprint login only work 50% of the time. The interface is really antiquated
I hate having to remember passwords so this is my go to tool.
*Vault was protective *Portable *Browser integration *Safe
*I was using it some months before and it was very hard to retrieve the account as I forgot the password and it was the worst situation as I saved most of my passwords in the last pass vault.
Security features are high. As it is portable across the platforms it'll be of great help to users. Perfect for all business companies
The reality is that this password storage solution is cheap (~$10 per user per year). With that, you kind of get what you pay for. However, we were a small company and just needed any solution that would work, so this did the trick. One of the biggest aspects of Lastpass that we liked were the shared folders, they allowed us to share certain logins across entire teams without having anyone storing it in insecure places. Ability to see A) is someone had never logged in, B) how strong their passwords are and accordingly you could force them to reset at the next login.
The list is LONG. If you can invest is something that is better rated, do that. If you know of something equally affordable that works better, I'd love to hear it. So, admin management is a nightmare. I love how secure this site can be, but there has to be some overrides in some places for managers. Far too many times an employee would leave and fail to share their Lastpass accounts, if we couldn't get it from them, many logins were lost. With better policies, some of this was fixed, but always continued to be a problem. It's hard to see who has access to what. If have to click into each folder and account to see who it was shared with. Zero insight into employees accounts. Again, a pro and con of Lastpass security. I don't want to see what accounts folks have saved in their Lastpass, that should be theirs. However, having some sense of the capacity at which they use it would really help. In our organizations case, it was very hard to get people to use this rather than simply using the browser password save options.
Secure password storage and sharing. In using Lastpass, it was truly a "better than nothing" solution for us. We're looking for alternatives.
Portability - since it is a browser extension, you can have it on all your different computers and it syncs through 'the cloud.' It's very easy to use, and the syncing is built in - you don't have to do anything to use it. There is a free version which is nice.
The cloud portion of it has some interesting security implications because it is cloud based, and extension based (https://www.seancassidy.me/lostpass.html).
One of the rather large IT problems in businesses these days is the number of login credentials people have to remember - apart from corporate resources (ldap/ad, email, etc) there are also personal credentials (email, facebook, etc). Having to remember a high number of logins often leads to lazy passwords - using the same ones for multiple sites, not enough complexity, so on and so forth. LastPass solves this because you only need to remember one password - the one to unlock LastPass. Everything else is automatically saved and entered for you. This means you can have really complex passwords without it affecting user experience.
It's decent—it gets the job done (namely, password-saving, password-creating, and password-sharing among a team), but it doesn't do it without putting on a cumbersome fight.
I personally dislike the interface, the cumbersome way in which it integrates via its apps and extensions, and the overall user experience.
My team regularly needs to share secure passwords among ourselves, as well as to generate secure passwords on the daily—heck, on the hourly. LastPass certainly helps with that.
LastPass has really great integrations with browsers and easy of use. It supports categories, folders and so on. In other words you can organise your passwords for sites as you want. My primary use was to keep passwords for several vendors organised. It really easy to save or choose password from list when required. So, after couple months of use I decided do not continue use of it and really happy about it.
One of the features which lastpass stand out against other password tools is passwords sharing. That should be a great feature but this become one of weaknesses. From what I learned couple years ago: until only you have access to password vault - it pretty good encrypted. But when you share all or some passwords with other person - they should become encrypted with other key in order that person can access it. And this when your vault become not so strong protected. This is something what you should evaluate before use it. Another thing which you should understand - all passwords saved under one master password, if you lost or forget it - you lose.
When you work for several clients you have a bunch of passwords for many services. LasPass helps organise all this mess for you and make available on all your devices. This is very handy but you should understand what is the cost for this comfort and decide use it or not.
It's easy to get started and start moving your passwords out of your browser and deduplicating your passwords for various sites and services with the added benefit of having your passwords with you. It's easier than mistyping your passwords in and forgetting which password goes where as you start to diversify your passwords. I found that this is a good first step to getting started in the realm of password security.
Clunky interface that gets confusing and doesn't feel as polished as it should. You are entrusting your digital identity to software so it is vital that the software exude trustworthiness and quality and for me that aspect is a bit lacking. I believe users are turned off from competitor products due to their initial price. However, after using LastPass for any length of time, and comparing it to some competitors you will notice that there is little to keep you using LastPass beyond the lower price tier. The UI of the plugins, the cumbersome nature of the integration, and just the overall unfinished quality of the experience leaves a bad taste in your mouth.
Secured password management
The software is very user-friendly. Easy to organize and search.
They let their guard down in 2022 and handled the PR side of that breach VERY POORLY. I continue to use them because it is exceedingly difficult to leave and abandon the many hours I've invested into the software (and then re-invest them again elsewhere!) and I'm basically just holding my breath it doesn't occur again.
I don't think passwords are going to be the way we enter secure areas for a very long time, but obviously while this is the case, LastPass solves the problem of being human and running into a brick wall when trying to remember complex passwords.
Is great for generating strong passwords that are unique, allows you to review existing logins to find duplicated passwords and recall is awesome
I am VERY frustrated with lastpass at the moment, we use this on a few terminal devices that allow a master computer to fpsend a form to the terminal for customers to use. We keep lastpass on the terminals so we can open different systems as needed. In the co figurative (account settings, extension settings)! It CONSTANTLY resets to defaults. This causes issues since we do not npwant it autofilling, a custo er filling a form, suddenly has our email in the forms field for email. If they do not pay attention, that customer is now us. We frequently try have to MS uslly set this to NOT fill form items auto amicably, we constantly try have to tell it to stop asking to save addresses, even though we told it 2 hours agao to quit it. If we select this as a value, why does it insist on reverting the the default "everything is checked". This is a huge waste of time each time we need to go reset/recheck these configuratjons.
Maintaing passwords across multiple systems (kiosks) that each need to login to a certain tral system
Lastpass makes password management seamless. Feel free to forget them all and create the most gnarly long passwords you want. Lastpass is the long-time 500 lb guerilla. Lasspass has been hacked, which now makes them hypersensitive to any design issues.
- It's not open source - it's $3/month vs Bitwarden that is $10/year and IS open source - its functionality hasn't evolved significantly over the past decade - not the greatest ability to auto generate user ID's and passwords on the fly.
To securely store all my passwords To generate the strongest passwords possible To highlight weaknesses in my passwords To be accessible across platforms Generally to make using the best passwords possible as easy as it can be.
LastPass is the initial standard of password managers, but they have fallen from grace... and badly. They are still decent to do the job, but staying with them is hard. Aside, it's easy to share passwords in folders.
They are prone to so many hacks, security incidents and much more. The UI is okay but honestly, not my favorite.
LastPass solves the problems of having a centralized source of truth for password management. It holds passwords, and usernames, and does the job there.
All my passwords are in one place, easy to launch and browse
Lastpass frequently logs me out, sometimes doesn't work at all, or has weird glitches
It's a good place to keep all your corporate passwords, secure and available
It's the most cost-effective product. You get basic password protection features and team features for a very reasonable cost. If you are a startup boostrapping, you want Lastpass in your starting stack.
What horrible UX! I was OK with this a few years ago when we first adopted Lastpass but 5-6 years later, I am frustrated and impatient with their total disregard for good user experience as a priority in their roadmap. Their recent "improvements" are shallow and ineffective.
- Effective Team control on Password management in the organization
Solid enterprise administrative features, cloud-native, SSO support, MFA support, local-only decryption of user Vaults, and the ability to pair personal and Enterprise accounts.
The experience for end users is poor at best. The browser extension is very fragile, and frequently breaks so that users cannot log in without closing all tabs and windows, and fully resetting their browsers. Running as a local browser extension that imitates a webpage, many of the behaviors are unintuitive (such as a page-refresh not refreshing the data). The extension also does a poor job of indicating when items have been synced to the cloud, which can result in data loss in some circumstances. Onboarding a new global administrator is also a difficult and fragile process. Due to how LastPass secures user Vaults, a new administrator with the "Reset Master Password" permission may not be able to reset the password on users who infrequently use LastPass (which are the users most likely to require a reset). Additional features for MFA and SSO exist, but since the user experience is so bad, we have been deeply reluctant to integrate LastPass into our infrastructure.
Basic functionality exists. Users can generate complex passwords, save their passwords, and participate in security audits to improve their password strength.
Is decent at managing passwords but is not the best on offer.
the ease of use is really low with its clunky interface. The integration with web browsers is rather clunkly. It can do a lot better to make password creation and updating much easier.
Safe and secure password management with ACLs
I like how it stores passwords. That's pretty much it. Actually no, I don't like how it stores passwords, but the fact that it stores them is ok i guess.
Where do I begin. It just seems lacking for a lot of features, and it's not very intuitive. It seems clunky and geared only towards websites. Not really designed to store other types of data, for routers, or personal data.
We needed a place to store passwords and share them within our team.
I like the idea, it makes sense that you would have a secure portal to save all of your passwords.
I think the follow through is really miserable. Unless I'm missing something...it isn't easy or intuitive and it's mostly just a pain.
Saving all my passwords in one place is nice. I pay for pro so hopefully that's worth it, although its benefits are yet to be seen.
When Lastpass works, it just works. It also makes it possible to share groups of passwords (operation passwords, finance passwords, product, etc.) instantly with the right employees. The Security Challenge also helped us increase the company's online security in a semi-gamified way. It also saves time in our day-to-day work.
It took a ton of time spent setting up folders, organizing passwords, and doing the initial socializing with the team. The latter is because Lastpass does take a change in user behaviour. You have to remember to log into Lastpass, remember to save passwords in a clunky UI, and then remember to select the password when logging in. The UI is also not great, even with recent UI updates. Sometimes pages have downright childish fonts (big, red, bold, Calibri, static on the page) in place of error messages.
When Lastpass is used right, it really begins to pay for itself. All staff have access to the write passwords without compromising security. Perhaps as important - You can take away access as easily. When new staff come on board, they easily get up to speed on our infrastructure - None of that time-wasting "Hey, do you have the login credentials to our video conferencing, product demo, etc.". UI upgrades make the whole thing a lot nicer to use, particularly when compared to a couple of years ago. Lastpass is now a product that can scale with our company.
I love the flexibility that you have for determining what you want to store as passwords or private information and the ability to label them accordingly. I also like that you can change the fields that are displayed based on the type of credentials that are being stored. The concept of Vaults vs folders is also good to keep data separated based on how you like to keep the data organized. LastPass also allows you to sync multiple devices with data as well as automatically populate password fields based on the URL and your saved credentials so you don't have to worry about finding, copying and pasting the password. I love that you can have a link to an account so that if something were to happen to you that someone else could access your account and that the access can be limited to vaults and specific credentials.
I had substantial problems with the syncing across devices. Problems were so bad that I had to actually have them delete the account and start over. Syncing issues would not resolve across the 3 devices that the passwords were all different and eventually I couldn't get into my account. In order to share emergency access to your vaults, the other user has to also have an account which is somewhat difficult to manage. Having to always click to display the password is annoying. Would be better if you could have a setting to display it.
This application has solved the business problem of having to try and find a secure method of storing passwords and credentials that is accessible across multiple platforms and readily available. This application has done this when it works properly and affords me the flexibility to control who can view the credentials and what credentials they can view when they have access.
I liked how passwords could easily be saved in one place and that this software integrated my passwords for several different systems. At one time we had nearly 12 systems with separate passwords, so having a place to store all of them was important.
When I first starting using this software it had many glitches including erasing several passwords that had been saved on my computer. This was frustrating for me as the software was supposed to streamline my passwords, not make it worse.
Shortly after using LastPass, we switched to a few other single sign on systems and this eliminated the need for multiple passwords. This mean that Last Pass wasn't as effective as a solution for us and we needed it to be.
I initially signed up for LastPass purely because I got 6 months of it for free and an additional 12 months for free due to being in education. LastPass is a competent piece of software, and it's greatest strength is that it runs across many platforms, including Windows, Linux, Mac and mobile platforms like iOS and Android.
The design of LastPass is very disappointing. I found it difficult to configure due to how many options it offers, many of which should be default to improve the security of the product. This means users are unlikely to configure it to increase it's security themselves.
This product makes both mine and my client's data more secure. I am able to use different passwords and logins across each site I sign up for, meaning if data for one is stolen, it cannot be reused elsewhere. Since my customers sometimes send me their passwords for their sites and their accounts on other sites I have to use, I have an obligation to keep their data secure, and LastPass makes it easier for me to do this.
Its very comprehensive, it covers all aspects of password management, great security features to manage teams large or small. I like the web extension for Chrome also.
Its User Interface is not that easy to master, I have found other competitors solutions much easier to use, we have been using Lastpass for around 6 months and it has undergone several UI upgrades none of which have made it easier to use.
Password management for multiple cloud servers, great that they are all in Lastpass but navigation of it seems tough.
LastPass is great at storing passwords and the mobile app is worth the $1/month, if for nothing other than an increased illusion of security. The software is truly helpful in that you really won't have to memorize many passwords again, so there's that. There's also a Chrome extension that is nice to have, although it doesn't really work superbly. Additionally, the Support team is quick to respond, especially to Premium users.
Even with the launch of LastPass 4.0, the software is still a flaming pile of UX nightmare. Here are some of the worst things about LastPass: 1. The Chrome extension takes multiple clicks to view. You may think this is a small problem, but having to do it dozens of times on a daily basis is incredibly frustrating. 2. The Chrome extension doesn't work on multiple monitors! I know, I know...you must be thinking, "that's insane!" Oh, my friend, how right you are. The extension doesn't fully render the actual widget itself when you select the extension on your secondary (tertiary, etc.) monitor. Fun stuff, that. 3. It's pretty sluggish! The new Vault is not always quick to load, although the design is slightly better than its previous iteration. 4. LastPass will go out of its way to prevent you from having fluid organization of your passwords. It is still frustratingly difficult to move passwords between folders, and sharing passwords is quite possibly the least intuitive process I have seen in a piece of software produced after 2004. 5. Here's the biggest thing -- LastPass doesn't always save your passwords properly! When creating a new password on a site, LastPass will sometimes forget to prompt the "save" window, so you can end up with a "Generated Password for [url]" instead of what you wanted. This happens enough to where it's commonplace and hinders the entire experience.
If you need to store and save passwords, LastPass gives you a way to do that on desktop and mobile. The software has made it easy to remember my passwords without having to keep them in my head or on paper. The value is also pretty solid. That being said, it would be worth the additional cost -- especially for a business -- to find another password management solution. There is no reasonable way that LastPass could meet the needs of sharing passwords between multiple users and have it be a fluid, cohesive experience. Until LastPass drastically overhauls their product, I wouldn't recommend it to potential customers outside of personal use.
Easily functional and accessible for teams
WAY TOO MANY BREACHES! and LastPass doesn't appear to be transparent with them during the beginning stages
LastPass allows our team to have a single secured area to share passwords
LastPass Enterprise is a great all-rounder: feature-rich; easy to use for normal users, even if they're not tech-savvy (but difficult and confusing for Admin users); and has a really intuitive auto-fill. It has a few advanced features – emergency access, secure storage (that divided by secure documents), and MFA that cost extra. It utilizes AES-256 encryption to secure your data, transferred over SSL encryption but doesn’t actually store your information itself, meaning that only you (and anyone else you care to share it with) have access to your master password.
Not as many features as some of its closest rivals such as Dashlane and DUO. The LastPass Enterprise paid plans are relatively reasonable when compared to total operating costs but and much more pricey than free/close to free options like BitWarden. Also, LastPass has a no-refund policy, so if you change your mind, you’ve lost your money.
Logging in to LastPass can be a difficult process if using authenticator apps and can get very complex since you can set up as many two-factor authentication options as you like from the vault’s account settings menu. Admin interface is Confusing and time-wasting compared to other high-performing, popular password managers on the market.
- When one user shares something with another, the recipient can organize the shared item in their own folders. While my brother and I have similar organization methods, for team/family members with different methods to their madness, this seems to be very helpful. - When one user shares something with another, the recipient can accept or reject the shared item. With other solutions, acceptance is inherited if the user has access to the folder/vault. - Very secure solution with local-only encryption and strong encryption algorithms. - Sharing with Family is $4/month with LastPass including 6 users while 1Password is $5/month including up to 5 users. So if you want to save a $1/month, LastPass may be good option.
- Sharing is not fully integrated with all functionality. Instead it is a separate component. Sharing has to be setup and managed specifically with the Sharing Center. - In order to start sharing, you need to “generate a sharing key”. As their website says, this takes several minutes: “Generating sharing keys can take a long time (sometimes several minutes) when done via JavaScript, and your browser may become unresponsive during this process.” - From the Sharing Center, you can not move items into a shared folder. Instead, you have to go into the “Sites”, select the site and then update the “folder” to be the shared folder. It is not very intuitive. - Even if you are part of a Team (family), and you have not created a Shared Folder, then you can not share an item. Instead you need to create your own shared folders. - If one user shares something with another, the other user won’t be prompted of the new item (nor have have access to it) until after they refresh the page. However, refreshing the page forces user to re-authenticate. Share is not real-time. - If one user has a shared item like a note and they update the note, the change by the sharee does not get propagated and updated timely in the account of the sharer. Not a real-time solution when items get changed/updated by other users.
My twin brother and I are entrepreneurs. We have been working together for more than fifteen years. After ten years starting and growing our tech company in Seattle, we made a transition to follow our passion of building companies from zero (idea) to one (product/market fit). With our venture studio, we partner with entrepreneurs to build SaaS startups that hopefully become growing companies. In addition to my brother and I, we have one other employee. With over 150 various logins with around 65% of them being shared, we needed a solution to manage logins and another secure notes (account numbers, billing details, etc.). My brother was using LastPass for a couple months as a solo individual. Since LastPass had a family plan, we decided to give it a try. In order to onboard with LastPass all the rest of our shared logins along with my personal logs, we spent the good part of a half of a day. The main challenge we encountered was trying to understand their sharing functionality. Since the updates from one user to another are not real-time, it was extremely frustrating to use. In today’s modern times of real-time collaboration, we expected when him or I would make an update, it would somewhat quickly be reflected in the other person’s account. We ended up having to refresh the page to get the other’s updates. Each refresh, promoted us login again so we could continue getting everything setup and organized together. Eventually, enough was enough and we explored other solutions.
It's awesome, when it works. No need to remember all your passwords, it gets saved right away and you can organize into categories for easier searching on the desktop version.
It failed frequently. Often it wouldn't remember passwords correctly or wouldn't update with a new password. It frequently crashed or locked you out of your account. Very frustrating.
Speed and ease of use when accessing websites. When it worked, it was awesome, a semi-seamless way of getting logged in.
I like that i don't have to remember tons of passwords for every different site for which I have an account.
It's a clunky system. It it not always easy to sign into a particular website. Should be able to click the icon that appears in the input box for username/password and sign in that way, but often times that method fails. Wish it would just autofill every time.
LastPass saves/stores all passwords that I want it to store so that I don't have to specifically remember any.
I like the fact that I can have different types of notes, passwords, credit cards, all together and each with the relevant data. I can mark favorites and the search is pretty good. Not much to say, it is pretty straightforward to use and easy to understand.
There are a few annoyances: - There used to be a Mac app, doesn't seem to be available anymore. Too bad, it was useful. - When you log in from different computers, you always have to ensure this IP is also yours. Given that I use 4 different computers throughout the day, it gets complicated. - I disabled the Chrome plugin as it turned to take over almost anything I entered, and I was not interested in that. - Same happened with the Android app. It was terrible, and then, it turned to be premium, even if it was promoted the opposite.
It is useful not having to remember dozens of passwords, and being able to check them out and copy paste them. However, I am not interested in the service copying them all without my approval. Sometimes, it gets tiring.
LastPass is very useful password service which has got browser add-on and mobile support. It is very Practical. For example it is compatible mobile operating systems and it remembers yours passwords for you. You can not leave easy when you get used to. You must sign up al lot of web site so you have a lot of password in time. LastPass is remembering and organizing that. You have got master password and it can unlock your another passwords. You can try trial version. Trial version is about 15 days.
I'am a bit of dubious about LastPass. Recent months there was a hacking attack to LastPass servers and they sent an e-mail some user for change passwords. So you can use it only forum and ordinary services. I don't recommend LastPass for banking, paypal or other critical services.
Password generation services is ideal for business using.