LastPass Reviews: 4.5/5 — Highly Rated

Reasonably simple password storage solution.

Confusing and sometimes flakey UI makes it hard to roll this out to other internal users. The shared folder feature has a visual error when viewed from the plugin.

Password manager with cloud host and sharing feature

I unfortunately do not have a lot of positive thoughts regarding LasPass

LastPass has continuously been buggy, and my computer / Google can way more easily store and save passwords.

It is not solving any problems and unforutunately does not benefit me at this time. It acty bugy, makes it difficult to login, and sharing passwords is not simple.

That was the first and only password manager I used, now that I moved to test other password managers I see that they are awful and worst one compare to other password managers.

Customer service, Support. Speed of extensions Bad UX on Mac Too much errors

I was just saving my passwords there for almost 8 years. I was so dumb that I didn't test other password managers. They are awful don't even try lastpass

Keeping the password in one location and being able to share with different team

The admin console is not user-friendly. Creating a new account has too many steps and different tabs. When changes are needed, you have to remember to go through all of it otherwise the end users end up missing some access. Often the passwords are not saved properly in the auto-saved version, the older password still shows up, which creates some logout. If you have more than one account in a specific platform, the system gets the password mixed up.

All the team members can access our different platforms without having to share password

LastPass just works. Setup is easy and from that point on it just works. Adding/changing things is equally easy.

There have been some data breaches that are concerning.

Strength of individual passwords.

It used to remember and autofill all passwords. Now it just remembers - which it seems to do well. The vault is easy to access, with an app for mobile. The mobile authenticator works very well.

They have deployed a new feature called 'advanced fill', which causes problems with a lot of websites. Unfortunately, it can't be turned off. To make life more frustrating, there is a button to turn it off - only the button doesn't work. The mobile app search function is buggy (android), sometimes it displays results, sometimes not. If it doesn't, you need to completely exit out of the app and try again. It also struggles on websites that use an address lookup. Lastpass will try to autofill, so you can't see the websites list of available addresses. This isn't a major, but it would be really nice to have the option to stop the autofill for that text box. It also seems they have disabled the ability to export passwords on business account - pretty frustrating if we need to use other s/w (browser) to get around some of the lastpass bugs.

It is a vault that stores all passwords and can generate new passwords for you.

I see no advantage, there are a lot of bugs.

Many errors, I do not recommend. In addition, support does not reduce the number of licenses at our request.

Company passwords management

That some things are easy to do - like the most basic of things. I have been a personal LP user for wow like 15 years or so? I've been both a paid and free user. Not bad (other than the data breaches.. but different story) and I never needed customer service.

The customer service is a joke. Do yourself a favor and avoid paying this company. The past 3 years I have been at a company with about 900 LP users and the SERVICE STINKS! ABSOLUTELY IS ATROCIOUS! We pay close to 70k a year for JUNK customer service (data breaches aside). My tickets which don't seem terribly difficult to me- billing questions, some account mergers etc have taken MONTHS to be resolved and that is me emailing every few days for some type of update. Some type of correspondence. And that has also never worked- I have consistently, on EVERY ticket with them, have had to open a new phone call ticket for some type of update. You should see my 'cases' list. It's insane and me just asking for updates. My last ticket hasn't had a reply from them in 2 weeks. GO SOMEWHERE ELSE!!! I'm trying to convince my team that the hassle with LP isn't worth it and I'd rather go through the pain of migrating than having to deal with this vendor any longer.

storing and sharing passwords amongst teams

At first, it was useful (for like a month) until it stopped filling out log-in credentials.

Impossible to get a live person to troubleshoot issues. Lack of relevant support articles available.

We were using it for keeping our passwords secure

I loved the ease of use, the look, the user interface, all was great. Then, after the data breaches (yes, plural), I sadly couldn't trust the security any longer.

The data breaches. The service was absolutely perfect but I just couldn't trust it anymore.

LastPass solved my password problem. Exactly what it said it was going to do. It was great! I wish it would stayed great. I had one login for everything - and it created my passwords!

It was a solid multiplatform to use for password management. It had all the features you wanted for storing passwords and other important information. The browser extensions and mobile apps were

The platform has had a number of breaches over the past few years which will happen with these kinds of platforms. However, instead of being transparent about the issues they have repeatedly tried to cover these instances. It has repeatedly happened and shown how poorly they are about you as a customer.

It was a good personal and shared password manager letting users store their important passwords and share passwords when needed in the business environment. Also was easy to setup users with SSO in.

It serves it's purpose somewhat as a means to store and share passwords.

It's clunky, limited, and I get frequent emails about security breaches they've encountered.

LastPass offers a way to store passwords and share them with others who have a LastPass account.

The setup was easy, while I used it didn't have a problem until the data breach.

Canceling your subscription is borderline impossible. I would say the UX was predatory.

Password management

UX/UI is sleek across different devices and apps

The fact that they charge users without heads up on annual renewal + refuse to refund even if complained within minutes of the charge is disappointing. They also make users jump through multiple hoops and customer support was unhelpful and almost rude, and they even insist on phone calls as a way of communication to make everything even harder. They had data breach that was handled bery untransparently - and even the case that some of my passwords were at risk, but I didn't get any email about that (learned it from a third party tool alert). They only added sneaky label in the app next to my passwords, without a notification of any sort. I am bery disappointed.

Friction around remembering multiple passwords while making them hard enough; ans friction around manually filling out passwords every time I log in somewhere.

Used to be my goto Password Manager. Easy for a variety of use cases.

Because of the recent security issues and lack of clarity about exactly what happened, I would no longer recommend.

Effectively managing passwords.

Good functionality, clarity of stored accounts and credentails, easy sharing and good controls. The web pugin is snappy, loads rtapidly and detects fields to populate immediatally.

The lastpass vault gets breached too many times in a year and the company itslef does not disclouse true state of the imapct on users as well as the time frame on breach. Untrusted tech.

Woking in dinamic environment/business will always enforce vide tange on user to have miltiple accounts that do not support SSO. This is where the LastPass comes hande to capture these for you and reduct risk on the low password complexity and stored in the untrusted location. Last pass keep this safe and accessable. This usnt just limited to web/site/tool passowrds but can also sahre and store other files.

Up until recently, it was powerful and free. That's over. Company is twisting arms to make money.

Extremely poor, unresponsive customer service. Disrespectful and deceptive.

We used it for password management, but now we are changing to another company as quickly as possible.

- Easy password management - Great security - Mobile app available, works pretty good

After an update I believe early 2021 or late 2020, they forced us to get a paid subscription if we want to use LastPass on desktop ánd mobile. They gave us a couple of switches (I believe 3) between devices, but after that it was no longer possible and the switching was a hastle anyway. This basically means that LastPass is unusable unless you're willing to pay for it. Even though it's very cheap if you wait for a nice discount, they still force you to pay for what used to be free. Not cool. Especially because they have a really big competitor who still offers this for free: Zoho Vault. And they have all the same functionalities and are just as easy (if not even easier) to use. Especially on mobile.

I used LastPass for years as my password management tool. I loved it. But because of what I explained above, I ultimately decided to switch to Zoho Vault. So now I don't use it anymore.

It works as intended. You can store all your passwords, share them and use them.

Their free plan limits you to use it either on desktop or mobile (but not both)… so it is basically useless as you'd have to store your passwords elsewhere to be able to use it in other type of devices. There are better alternatives (Psono is completely free… and Bitwarden has more/better premium features and costs less). There is nothing Lastpass can do that the alternatives can't. I used to use lastpass, but moved to psono. I keep my account due to some shared passwords I can't export.

Sharing passwords securely and being able to create and store more complex passwords.

It stores passwords for our business which is expected.

Want timely support when users have problems? Want to be able to renew your product electronically online without hassle? Want to be able to easily find support information and be able to actually call and open a case? If you are like me, these things should be a no-brainer for any customer of a modern Saas company subscription. Not for LastPass, err I mean LogMeIn. Support here is mostly hit or miss when you can actually get it. Response times are sad and at best 24-48 hours if you are lucky, and you won't be. You absolutely cannot call to get support even though the support site says business customers have access to 24/7 phone support. They go to great lengths to make sure you NEVER are able to see or find the phone number to call support (I am not kidding). The last straw for me was in trying to renew our subscription by simply updating credit card on file only to get 404 errors after clicking the button. My company profile link in their admin console has another button to "buy licenses" but when clicking it I'm redirected to page that says the purchase is not compatible with my account. Then says I need to contact support (full circle again with no access to move forward). I've heard for the past 4+ years that their product support was supposed to be improving, but the sad truth is that it will never do so. Looking to move our business to 1Password and intend to never look back.

Storing of passwords and sharing to teammates.

Convenient and is good when it works. Chrome app is good.

The software is very glitchy. We are a paying customer for the past few years. At least once, a bunch of our data got corrupted, and they had to revert things, so I had to reset many passwords. Customer service's answer to everything is to reset, log out of everything and log in. They stop answering once you tell them that didn't help. You have to see their response; it's sometimes comical, like a joke. We are looking to switch but it's just a headache to change everything. Android app also seeps to be corrupting data ( things show up with a square like character instead of the password ). If you are looking around for a solution, look at other companies.

saving passwords

It did the job in terms of password storage.

The tool itself doesn't do much to differentiate itself from its competitor in price or function. I subscribed for two years to their free version; then, with no warning, they cornered me into subscribing by keeping my passwords but forcing me to pay to maintain use of the tool. I switched to 1Password and am much more satisfied in all aspects; price, function, and customer experience.

I was using it to store my passwords.

In the past - able to use it seamlessly on any device

No longer able to use seamlessly. Price increase.

Secure, individual passwords

The promise of using only one password is great.

This poorly designed app has corrupted my password "vault" multiple times, forcing me to reset all my passwords. That is the opposite of what LastPass promises. It is not even one bug that has corrupted my passwords, but different ones. This app is buggy and should not be used by any enterprise, since it so buggy. It doesn't even feel that secure, because sometimes when you reset your account (had to do that at least 5 times in the past 2 years), you sometimes can log in with your old password and your passwords will still be there for a couple of minutes. The app is unpredictable to say the least.

Password storage and management.

Excellent product if you have under 500 passwords that your company needs to securely share and restrict access based on department and role.

Unfortunately, at ~5,000 passwords using ~100 folders, LastPass completely fails and takes minutes to load the results of a password search or sometimes completely crashes. We see these crashes and unusable load time across ~300 PC endpoints as this is a companywide issue and not an issue with a couple of individual users.

Attempting to use LastPass for companywide password security based on role and department needed access

Better than nothing. SecOps approved though the features that led to it do not work (bugs). Creates secure passwords.

Too many to list. Buggy app despite being version 4.3.0. Terrible user experience (UX). Even the purchase experience was terrible as my boss was treated horribly by their sales people. Forced us to get more seats than our team needs. Only our team needs it but as we have >2000 employees who use MS domain controllers to authenticate, they demanded we buy more seats. Worse than car buying. RE: UX, it's is very click-happy. Might be due to adherence to MS modern UI though they did better with the app vs the browser extension. Seriously cannot wait to replace it.

Secure vault for passwords using approved tool until a real enterprise solution is implemented.

its a great concept! its meant to help a lot of people, but there are way too many sharing options that make it hard to onboard clients with it.

i dont like how hard it is to share passwords within team members, and how hard it is to get clients to share things in an optimal way. i dont like how you need to be logged in with the browser extension for it to work properly.

it really makes things a mess instead of organizing. i think that it should mimic something like mailchimp that has less features and is user-friendly. the only benefits that it has had is helping us to onboard clients in more specific and detailed ways, but it creates more . problems than it solves.

I like that it stores our passwords and allows administration through enterprise policies.

It stores passwords for subdomains with the main domain's name, so passwords for each subdomain overwrite each other. We had a customer support manager CSM but he never helped us resolve our issues, and support was not helpful either.

Storing more complicated passwords, and in a more secure way. When it works, at least.

Possibility to generate secure passwords and possibility to store these safely.

Buggy product, have had issues with with seeing passwords, settings (automatically logout), login in, and retrieving my password. Our LastPass admin is not able to give me a new password, as he is also experiencing issues with the system. Customer support has not been helpful, polite, nor able to solve our requests.

Have used different systems at other companies, and compared with them, LastPass does not have any benefits. My company in general are fed up with LastPass (aka LostPass), and we will most likely change provider.

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