Lemlist Reviews: 4.5/5 — Highly Rated

I seriously can't find one thing that I like about Lemlist.

This tool with an "extremely complex and advanced algorithm" simply does not work!!! I've never seen a campaign completed within the given schedule. Not mine, not one of my colleagues. With their latest "improvements" it turned into a quagmire. This Monday I was supposed to send only 92 emails to my leads. Just to be safe, I set my campaign schedule from 3:00 pm to 7:00 pm with 2 minutes intervals on Monday. So supposedly it can send 120 emails within 4 hours. I'm not talking about a 2-3 hours delay here. On Tuesday at 4:30 pm only half of the emails were sent. I tried to get help from their robotic customer support. I simply asked what can we do to complete this campaign today before midnight. Their answer was something like this as always: "Please understand that our algorithm is extremely complex. We have such an advanced sending algorithm to help our users. This is what happened in your campaign." Long story short my campaign was completed in 48 hours with only 92 emails to go. The thing is my teammate also uses the same account after I'm done. But since it's never done on time, he can't start work on his campaign, and our whole plan is delayed. And constantly we'll have to explain to our supervisor why our tasks are not complete yet. Whatever you ask they reply by stating that they have an ADVANCED ALGORITHM that depends on MANY FACTORS. It is what it is and from what I've understood their users have to accept this. My advice to your customer support is maybe it'd be better if they spend more time analyzing what kinds of issues their users are having and try to solve them instead of sending heart emojis at the end of every sentence. I'd ditch this tool in a heartbeat if it were my choice but unfortunately, due to company decision, I have to live through this torture on a monthly basis. I've tried a lot of tools that don't deliver their promises in the past however I've never felt like writing a bad review because somehow they've managed to really explain what's going on and tried to solve the problem. But definitely not Lemlist! Don't even bother trying out Lemlist. Find yourself a tool with a less advanced algorithm.

None.

APIs and developer documentation Monthly billing option

We chose lemlist while building an outbound sales function because we could quickly integrate with our existing systems and get started with low-cost and effort. We are pretty voracious and understanding software consumers, so we expected using lemlist would be a breeze. However, we were quickly disappointed by a UI overhaul that made things difficult to navigate. Support was often slow o unable to resolve our technincal questions. We felt the support agents we interacted with lacked knowledge about the application and did not take time to understand the concerns we raised... and, most importantly, how they impacted our business. Frustratingly, every interaction was coupled with a slew of emojis which feels tone-deaf when a reported bug is causing your sales team to burn valuable leads. Finally, we've been trying to downgrade our usage for 2 months like another review cites. But due to either a bug in their billing infrastructure or support's inability to help us, have not yet been able to reduce our usage or cost.

We were using lemlist to send personalized email campaigns to prospective customers.

Lemlist tries to be user-friendly and customer-centric, but fails.

Awful customer support. You can tell them an issue over and over, and they still won't get it.

Email warm up.

The lemwarm feature warms up email domain

Coming from a small business, lemlist was good for initially warming up my email domain, however, I would not recommend them due to an overall clunky UI and just very poor customer service. Poor customer service - I've had several experiences with the customer service that were not ideal. The support reps I messaged took several hours to respond to me (10+ for some responses) and were never able to resolve issues, they only confirmed to me that the problems do exist. I decreased the number of subscriptions from my team and they refused to refund me for the unused subscription, which was a huge red flag to me. Email tracking - Their email tracking is inaccurate and counts your own clicks as an "open." Reviewing emails - There is no way to review your drafted emails after you queue them, even if you want to go back in to make an edit, nor can you even look at the email after queuing it. UI - A lot of the features are clunky and have to be figured out on your own. I had to make a separate email address to experiment and figure out how the sending works, and I've had experiences where I fill in a variable field for a template and the sent email never fills in the blank space.

Automated email outreach

Warmup feature is okay - that is it, nothing else.

1. Functionality - had an issue with a campaign: I scheduled to send 97 emails, only 81 were sent. The explanation I received just doesn't make any sense to me: "the number you are talking about is the MAXIMUM email we'll send. Not the number we'll really send." 2. Onboarding was terrible - support specialist decided that she can tell us what templates should we use for our campaigns. For real, she started to tell us what should we delete from our templates - I believe it is a way beyond her competency. 3. Support was unprofessional and horrible. I was not able to receive any appropriate explanations for my issue, so they decided to... provide me with a refund! What a brilliant idea: "Customer unhappy with your SaaS? Just kick him out!" And here is a quote from correspondence: "Since you seem disappointed about the support and the tool, tell me and I'll close your account and refund you." - so they didn't try to help me, just showed me where the exit door is.

I tried to solve my email outreach problems. But when I started a campaign, I was forced to stop it on the first follow-ups due to tech issue and lack of appropriate support. I'm moving to another solution.