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Mailshake
Email Outreach Simplified
4.7
(252)
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Mailshake Reviews & Product Details

Mailshake Overview
What is Mailshake?

Milkshake is an email outreach platform used by sales teams to craft and send personalized cold emails at scale. The platform features numerous email templates and gives users access to automated follow-ups, as well as analytics that delivers comprehensive performance analytics.

Company Mailshake LLC
Year founded 2016
Company size 11-50 employees
Headquarters Austin, Texas, United States
Social Media
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Mailshake Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based
Training Documentation
Languages English
Mailshake Features
A/B Testing
Analytics and Reporting
Appointment Scheduling
Automated Dialing
CRM Integration
Calendar Integration
Call Recording
Contact Management
Customizable Templates
Customizable Workflows
Data Import/Export
Document Management
Email Templates
Email Tracking
Follow-up Reminders
Lead Management
Lead Scoring
Live Chat
Mobile Access
Multi-channel Communication
Performance Metrics
Pipeline Management
Role-Based Permissions
Sales Cadence
Sales Coaching
Sales Forecasting
Social Media Integration
Task Automation
Team Collaboration
Mailshake Media
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Mailshake Screenshots
Mailshake screenshot 1
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We donโ€™t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: August 01, 2025
Mailshake Logo
252 Mailshake Reviews
4.7 out of 5
Small Business (50 or fewer emp.)
Sep 04, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Love this easy, practical and profitable service!"
What do you like best about Mailshake?

Ease of use: plugin your details and go! As soon as you get your list and content in order, it's incredibly easy to set up a campaign and get things going. I LOVE the ability to plug people's name and organization into the email, so that it makes the interaction more personal despite being a small part of a big effort.

What do you dislike about Mailshake?

I'm still getting used to the formatting on the text of the emails and copying and pasting from another document.

What problems is Mailshake solving and how is that benefiting you?

Sending large amounts of emails in a short amount of time, and making each email personal. I book assemblies and presentations at schools; every Mailshake campaign has returned a profit with several booked engagements.

Small Business (50 or fewer emp.)
Mar 26, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to send emails - just what we need. "
What do you like best about Mailshake?

I love how simple everything is. Mailshake is to the point, clean and efficient. It saves me time and helps me organize my many many emails.

What do you dislike about Mailshake?

It would be nice if there was instant customer support - but I really haven't had to use it...

What problems is Mailshake solving and how is that benefiting you?

Emailing a ton of people, tracking them, and organizing my lists.

Small Business (50 or fewer emp.)
Jan 08, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Simple & Smart Email Outreach Software"
What do you like best about Mailshake?

User interface is simple & intuitive. Takes only minutes to set up a campaign and very easy to track results.

What do you dislike about Mailshake?

Really don't have any comments here. It's been the top option for email outreach that our team has tried.

What problems is Mailshake solving and how is that benefiting you?

Tool for email outreach. We wanted a tool that would easily allow us to filter out leads in a drip campaign (based on replies) like Mailshake does

Small Business (50 or fewer emp.)
Jan 03, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Really good product and amazing customer service"
What do you like best about Mailshake?

I like the practicality and way it solves a real problem

What do you dislike about Mailshake?

Not much to be honest, it really is great. I think they should be able to make multiple timezones for different campaigns though.

What problems is Mailshake solving and how is that benefiting you?

I wanted to be able to market in an efficient way to qualified leads and set up a sales call

Small Business (50 or fewer emp.)
Oct 28, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Excellent intuitive product "
What do you like best about Mailshake?

My ability to analyze large email drip campaigns and find information such as click rates, opens, and any generated leads all from mailshake.

What do you dislike about Mailshake?

Mailshakes funtionality when it comes to formatting on the templates.

What problems is Mailshake solving and how is that benefiting you?

Reaching a large audience quickly, saving emails from getting bounced/marked as spam, and connecting with leads.

Small Business (50 or fewer emp.)
Sep 19, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best platform for sales outreach"
What do you like best about Mailshake?

Mailshake is easy to use, and offers everything you could possibly want for functionality while keeping things simple

What do you dislike about Mailshake?

Can't think of anything to be honest! Mailshake offers great value.

What problems is Mailshake solving and how is that benefiting you?

Mailshake makes it easy to run outreach campaigns and collect data surrounding performance

Small Business (50 or fewer emp.)
Jul 31, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great price, simple and effective software"
What do you like best about Mailshake?

I love how simple it is to use. It's great for testing messaging and running different outbound drip campaigns to lists.

What do you dislike about Mailshake?

Can't think of anything I dislike. Their updates are always awesome.

What problems is Mailshake solving and how is that benefiting you?

Automating drip campaigns and measuring effectiveness

Small Business (50 or fewer emp.)
Dec 12, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Cold Emailing On Autopilot"
What do you like best about Mailshake?

The best thing I like is that it's very easy to use and easy to connect your Gmail Accounts

What do you dislike about Mailshake?

not much really. Maybe find more targeted cold leads. Not able to connect other email providers.

What problems is Mailshake solving and how is that benefiting you?

In my business I'm always looking for fresh leads to serve to. With MailShake has made it easy

Small Business (50 or fewer emp.)
Nov 01, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Amazing Customer Service and Help!"
What do you like best about Mailshake?

The platform itself is easy to use and intuative, but the best thing is the customer service! The team are always willing to help me out with clear screenshots to find relevant items on the platform. I really appreciate this type of customer service as it makes me want to continue using the platform!

What do you dislike about Mailshake?

Clearer reports would be ideal, but to be honest, they're fully comprehensive currently. It would also be great to have a feature that other memebers of my team can access the reports without accessing the sequences.

What problems is Mailshake solving and how is that benefiting you?

Helps to send higher number of emails to targeting audiences.

Small Business (50 or fewer emp.)
May 12, 2023
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"So far, so good"
What do you like best about Mailshake?

Availability of help and guidance by Mailshake staff. People that teach the classes are actually available to reach out and help troubleshoot issues. They end up knowing who you are and are willing to take the time to help you get where you need to be. You're not left waiting for a reply, they are on top of things quickly and willing to help you learn. They won't leave you hanging or struggling. Andrea has been more than helpful and accommodating. Having people like her that are willing to go the extra mile make the process much easier and less stressful.

What do you dislike about Mailshake?

In the beginning, I struggled a lot to get started. I struggled with warming up emails, writing out a proper email, etc. But Mailshake, and specifically Andrea, never gave up on me.

What problems is Mailshake solving and how is that benefiting you?

Being able to reach out to local prospects effectively

Small Business (50 or fewer emp.)
Nov 14, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Solid email outreach tool with excellent customer service"
What do you like best about Mailshake?

Mailshake has awesome customer service and their staff is very helpful. They proactively reach out to give me ideas on ways to improve my campaigns which is great.

What do you dislike about Mailshake?

The phone call and LinkedIn features are less automated and a bit clunky. I also wish there were more ways to clean up the campaigns and prospects in a bulk fashion rather than one by one.

What problems is Mailshake solving and how is that benefiting you?

Mailshake helps me reach out to prospects in mass and with consistency. By using Mailshake, I can reach out to 50 - 200 new leads per week and send follow-up emails to all my active leads.

Small Business (50 or fewer emp.)
Feb 22, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Amazing Customer Service!"
What do you like best about Mailshake?

Maggie and the team really understand customer service. They understand email reputation and how to prevent tarnishing it in a cold email campaign. I researched several of their competitors and found this outreach software to meet my needs the most.

What do you dislike about Mailshake?

Mailshake is so good at providing educational content that it can be a bit overwhelming. You might want to hire someone to help out here if you're limited on time like myself.

What problems is Mailshake solving and how is that benefiting you?

The dashboard is very helpful and user-friendly, and setting up a sequence is a breeze. Mailshakes ease of use and A/B testing makes you more efficient in your campaign.

Small Business (50 or fewer emp.)
Feb 17, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"I've been using Mailshake for 2 years now."
What do you like best about Mailshake?

Excellent outreach tool, ease of use, and great support team.

What do you dislike about Mailshake?

No major cons as of yet. However, it is limited to Gmail/Gsuite email accounts only.

What problems is Mailshake solving and how is that benefiting you?

Personalizing emails to different audiences have never been easier.

Mid Market (51-1000 emp.)
Jan 26, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Automates outreach well"
What do you like best about Mailshake?

Mailshake automates all of my target client outreach in an easy way. I can set up my campaigns, automate a/b testing, and track the activity and leads my messaging creates.

What do you dislike about Mailshake?

It is a little clunky to operate inside. Would be helpful if the process was more intuitive.

What problems is Mailshake solving and how is that benefiting you?

This solves my outreach issues to thousands of potential clients. I am starting to get contacts built from the lists I have created and messaged from MS.

Small Business (50 or fewer emp.)
Jan 19, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Pretty Good"
What do you like best about Mailshake?

They do an excellent job of keeping the process generally simple. I love that you're able to make changes to your campaign messaging afterward. I also enjoy seeing live data points to assess how well the campaign is going.

What do you dislike about Mailshake?

It does look a bit traditional in design. I feel there are some steps along the campaign process that aren't that necessary to total completion.

What problems is Mailshake solving and how is that benefiting you?

We are reaching an audience in more of an automated form, taking less manual energy. Optimizes time spends on the day-to-day and can work at all hours of the day.

Small Business (50 or fewer emp.)
Oct 15, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Fantastic tool for automation and sequencing"
What do you like best about Mailshake?

Automation with email outreach is imperative...unless you want to lose your mind. I have found Mailshake to be one of the best automated tools I have used to date. The user experience has been pleasant and smooth.

What do you dislike about Mailshake?

I have found the pricing to be prohibitive for what I was using it for.

What problems is Mailshake solving and how is that benefiting you?

Creating sequences (followups) was the most helpful. The analytics were helpful, but not life changing.

Small Business (50 or fewer emp.)
Oct 11, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Would totally recommend"
What do you like best about Mailshake?

Helps me generate leads that allows me to run my business

What do you dislike about Mailshake?

Could be hard if you don't have a mailing list

What problems is Mailshake solving and how is that benefiting you?

Automating the process saves me a lot of time to work on other stuff

Small Business (50 or fewer emp.)
Mar 02, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great statistics for me"
What do you like best about Mailshake?

Analytics on emails, verification process.

What do you dislike about Mailshake?

Would love more suggestions on number of emails sent per day, etc.

What problems is Mailshake solving and how is that benefiting you?

I have statistics and verified emails, and it helps me a lot.

Small Business (50 or fewer emp.)
Mar 01, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Makes my life a lot easier"
What do you like best about Mailshake?

It's simple but works really well. Makes it really easy to send outreach campaigns.

What do you dislike about Mailshake?

There aren't any downsides that I've found.

What problems is Mailshake solving and how is that benefiting you?

It has saved me a lot of time when it comes to sending emails. This means I can spend more time on the important things.

Small Business (50 or fewer emp.)
Jan 09, 2021
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Mailshake works well"
What do you like best about Mailshake?

The personalization feature is really good. The email recipient can almost never tell that he/she received an email via an automated system.

What do you dislike about Mailshake?

Nothing yet. I only wish the price was a bit more competitive.

What problems is Mailshake solving and how is that benefiting you?

I tried the tool almost 2 years to reach out to cold contacts from LinkedIn. I got quite a few responses so it was very encouraging.