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Moosend Email Marketing Software logo
Moosend
Effortless Email Marketing
4.7

( 672 )

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Moosend Reviews: 4.7/5 — Highly Rated

Moosend Overview
What is Moosend?

Moosend’s incredibly efficient customer support is the primary reason why people love this platform. Their excellent customer support range provides excellent live chat to access a comprehensive knowledge base, as well as video tutorials. Advanced features are available even under the free plan and the platform provides comprehensive reporting that provides geolocation insight as well as heatmap data. Notably, Moosend has a free forever plan that lets users send unlimited campaigns if they have less than 1000 subscribers. Higher tiers offer more robust tools and features as well.

Company Moosend Ltd
Year founded 2011
Company size 51-200 employees
Headquarters London, United Kingdom
Social Media
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Ask Questions about Moosend
What Moosend is best for?
How does Moosend compare to SendPulse?
What are the pros and cons of Moosend?
Moosend Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Moosend Pros and Cons
Pros
  • Advanced features available even under the free plan
  • Prompt customer support accessible on live chat
  • Comprehensive reporting includes geolocation insight and heatmap data
Cons
  • Email editor and signup for builder can be hard to use
  • Design template selection is quite basic
Moosend Features
A/B Testing
API Access
Analytics/Reporting
Automated Responses
Bounce Management
Campaign Scheduling
Contact List Import/Export
Custom Fields
Customizable Templates
Deliverability Tools
Drag-and-Drop Editor
Drip Campaigns
Moosend Media
Moosend video thumbnail
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Moosend Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 26, 2026
Moosend Email Marketing Software logo
672 Moosend Reviews
4.7 out of 5
Enterprise (> 1000 emp.)
Oct 01, 2021
 Source
Overall Rating:
5.0
BT
Backbase T.
Communication
Share
"The Best Email Marketing Solution"
What do you like best about Moosend?

Moosend simplifies processes and provides all possible functions and additions - for free!

What do you dislike about Moosend?

There is nothing to dislike. It would have been nice to have an infographic maker with templates built-in, but it is manageable to make and import infographics from other tools.

What problems is Moosend solving and how is that benefiting you?

With Moosend, we can send out and track analytics for newsletters. There are numerous benefits - excellent designs, automated subscription/mailing lists, tracking opens etc.

Small Business (50 or fewer emp.)
Sep 15, 2021
 Source
Overall Rating:
5.0
Maria D. avatar
Maria D.
Owner
Share
"Easy to navigate and user friendly."
What do you like best about Moosend?

User friendly environment, very easy to figure out how everything works and great insights.

What do you dislike about Moosend?

Nothing really to improve, it really covers all my needs.

What problems is Moosend solving and how is that benefiting you?

I can manage newsletters easily and fast, keep track of performance and am not worried they won't arrive.

Small Business (50 or fewer emp.)
Sep 14, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Superior alternative to Mailchimp"
What do you like best about Moosend?

Snappy content editor, doesn't have ads, clean interface. Everything that MailChimp (which I used before Moosend) does, but better. Also great options to customize the sender name and other information. MailChimp seems to be the default for student organizations at my university, but I will be recommending Moosend to other student leaders.

What do you dislike about Moosend?

I've been using this for about a month and have yet to find anything I dislike, however I've only been using basic features.

What problems is Moosend solving and how is that benefiting you?

No problems thus far. Benefits are time saved in editing email content and lack of a headache in customizing settings.

Small Business (50 or fewer emp.)
Sep 13, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Incredible Support"
What do you like best about Moosend?

I've used several email marketing platforms over the years, ranging form the great to the "how are these guys still in business". MooSend is far away #1 when it comes to support and customer experience. These guys are respond to support requests within seconds and have their support staff actively resolving your issues rather than passing you on to another team member. Highly recommend these guys.

What do you dislike about Moosend?

That I didn't discover them sooner. Thus far I've found no faults.

What problems is Moosend solving and how is that benefiting you?

My support requests were related to sender validation. In both cases my sender updates were expedited and fixed right away, allowing my team to continue working on sending campaigns.

Enterprise (> 1000 emp.)
Sep 10, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Moosend is great!! ---I'm moving on from that other email builder and not looking back."
What do you like best about Moosend?

• Ease of use • Intuitive • Looks like what you are creating via builder / preview / and then testing • No unwanted surprises or going to have to go back and forth 20x or more to get the right look. • Can easily get into the code editor if desired and see updates in real-time I gain back half my day using Moosend. WISH I found it sooner.

What do you dislike about Moosend?

NOTHING! Well actually, there are small hiccups , not really a dislike-- • sometimes when adding a structure and email is long-- the box won't add at the bottom because the browser won't move down and you'll have to do some re-arranging. • with thin heighted items like spacers or headlines, can get mixed up and delete the wrong element, but it's easy enough to re-add items. It is nowhere near the frustration level of other email builders.

What problems is Moosend solving and how is that benefiting you?

Time-saving. The main thing is that there's fidelity between what you build and what you test. No unpleasant spacing surprises. I am literally over-joyed, and this program is a timesaver. Elements do what they're supposed to do. I did not watch the intro vid since I'm familiar with other builders, but I'm sure I could streamline even more if I do watch the tutorials. The UX and dev team for Moosend have a really solid product, I thank them so much truly.

Small Business (50 or fewer emp.)
Sep 07, 2021
 Source
Overall Rating:
5.0
HK
Helena K.
B
Share
"So happy I found Moosend"
What do you like best about Moosend?

How user-friendly it is and the service they provide. They were very easy to reach and answered all my questions.

What do you dislike about Moosend?

Nothing so far. I just started using Moosend and so far it is been a very pleasant, and professional experience.

What problems is Moosend solving and how is that benefiting you?

Creating forms (the right format) to fit my web design. The best benefit so far is how customizable the forms are. It is perfect.

Small Business (50 or fewer emp.)
Sep 06, 2021
 Source
Overall Rating:
5.0
Michael O. avatar
Michael O.
Chief Executive Officer
Share
"Best EMAIL MARKETING Software"
What do you like best about Moosend?

Everything! the campaign stats. The easy way to add your contacts, their templates. It is just so well design and easy to use—great people to work with.

What do you dislike about Moosend?

I do not dislike anything. Its working. Still learning

What problems is Moosend solving and how is that benefiting you?

I can see who open it, who has clicked on the links, easy way to follow up.

Small Business (50 or fewer emp.)
Sep 02, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Stupdendous product!"
What do you like best about Moosend?

I am migrating from MailChimp which, while it can do a lot, as become SO overly burdensome and onerous - when I know there is a mailing coming up I just dread it. The setup for this program is simple and amazingly straightforward. AND, the support? WOW! I haven't seen a chat support work the way it does and the quick responses (and, let's be honest..I asked some bonehead questions) were amazing. We have yet to send out our first newsletter, but I am anxious and excited to do so. What is a great selling point for our organization is that we can buy credits - to use as/when we wish - and are not locked into a monthly fee. Very happy to have this as an option. I look great to my CEO; I am saving us money and saving us time. Thank you!

What do you dislike about Moosend?

I haven't found a dislike yet. I am sure it will happen, but so far, I can tell it will NOT be that I don't understand something or fear asking for help.

What problems is Moosend solving and how is that benefiting you?

Time. Saving time and frustration. We are saving money, too!

Small Business (50 or fewer emp.)
Aug 29, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best alternative to Mailchimp"
What do you like best about Moosend?

The email template is very good compared to Mailchimp which is very limited and restrictive. There are many options and styles for text and arrangement of elements such as titles and pictures.

What do you dislike about Moosend?

I haven not found anything that I dislike about Moosend so far.

What problems is Moosend solving and how is that benefiting you?

Our not-for-profit small organisation can easily and quickly send emails to our stakeholders without a heavy time commitment.

Small Business (50 or fewer emp.)
Aug 23, 2021
 Source
Overall Rating:
5.0
Matthew J. avatar
Matthew J.
Publicist / Marketing Director
Share
"The best emailing platform out there"
What do you like best about Moosend?

Customer Service, Pricing, Template is user-friendly and well designed.

What do you dislike about Moosend?

I dislike nothing. The website has worked flawlessly so far. And everyone in customer service is super helpful.

What problems is Moosend solving and how is that benefiting you?

I am a freelance publicist and event coordinator and use the platform to send out press releases and event news.