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Moosend Logo
Moosend
Effortless Email Marketing
4.7
(672)
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Moosend Reviews & Product Details

Moosend Overview
What is Moosend?

Moosend’s incredibly efficient customer support is the primary reason why people love this platform. Their excellent customer support range provides excellent live chat to access a comprehensive knowledge base, as well as video tutorials. Advanced features are available even under the free plan and the platform provides comprehensive reporting that provides geolocation insight as well as heatmap data. Notably, Moosend has a free forever plan that lets users send unlimited campaigns if they have less than 1000 subscribers. Higher tiers offer more robust tools and features as well.

Company Moosend Ltd
Year founded 2011
Company size 51-200 employees
Headquarters London, United Kingdom
Social Media
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Moosend Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Moosend Pros and Cons
Pros
  • Advanced features available even under the free plan
  • Prompt customer support accessible on live chat
  • Comprehensive reporting includes geolocation insight and heatmap data
Cons
  • Email editor and signup for builder can be hard to use
  • Design template selection is quite basic
Moosend Features
A/B Testing
API Access
Analytics/Reporting
Automated Responses
Bounce Management
Campaign Scheduling
Contact List Import/Export
Custom Fields
Customizable Templates
Deliverability Tools
Drag-and-Drop Editor
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Tracking
Event-Triggered Email
Geolocation Tracking
Integration with CRM
Landing Pages/Web Forms
Mobile Optimized Emails
Multi-channel Marketing
Personalization
Real-Time Analytics
Segmentation
Social Media Integration
Spam Testing
Subscriber Management
Survey/Poll Management
Template Management
Unsubscribe Management
Moosend Media
Moosend video thumbnail
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Moosend Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: April 02, 2025
Moosend Logo
672 Moosend Reviews
4.7 out of 5
Mid Market (51-1000 emp.)
Mar 14, 2017
 Source
Overall Rating:
5.0
Alexis K. avatar
Alexis K.
Chief Operating Officer
Share
"Moosend provides a great mail marketing service"
What do you like best about Moosend?

The new email editor is fantastic. The speed and the quality of the service are great. The support team is always responding very fast and always have a way to solve problems & questions. Can handle a large number of mails. Easy to use A/B testing with multiple A/B options. Detailed reporting, very easy to read and have an understanding even with 1 view.

What do you dislike about Moosend?

Absolutely nothing. The service is great.

What problems is Moosend solving and how is that benefiting you?

Moosend is supporting all the mail marketing process, from the creation to the delivery and the reporting. With the campaign editor the creation process can be done without the need of html & css knowledge.

Small Business (50 or fewer emp.)
Jun 17, 2016
 Source
Overall Rating:
5.0
AL
Alex L.
Co Founder
Share
"Very good UI, awesome features, amazing customer service"
What do you like best about Moosend?

I have tried many related ESP’s in the past and I can say that Moosend email marketing platform is by far the most value for price choice someone can make in its field. The platforms segmentation feature is just the best of its kind and the drag & drop editor make it really simple to design campaigns whether or not you have coding skills. Furthermore, their customer service has a very fast response rate and is always more than helpful.

What do you dislike about Moosend?

Nothing in particular. The platform constantly adds more features to make the experience even better.

What problems is Moosend solving and how is that benefiting you?

I am using Moosend as an email marketing software. So I am solving all the relevant problems. From automating messages, cross selling products, doing cart abandonment (email retargeting) etc. The most serious benefit for my company using this service, is the amazing customer service combined with the problem solving attitude and ability of the Moosend team.

Small Business (50 or fewer emp.)
May 18, 2016
 Source
Overall Rating:
5.0
GW
Greg W.
Ceo
Share
"Amazing Service, Amazing Inboxing, Amazing Platform.."
What do you like best about Moosend?

Aside from one of the best inboxing rates I've ever had, their service is impecable. I've never had this level of service from any other ESP's over the past 14 years I've been in business. Their ability to solve any issues or help with any concerns or answer any questions is unmatched in this industry. Inboxing grade: A+ User interface: A+ Service grade: A++++

What do you dislike about Moosend?

A slightly better editor would be great. But I believe that they are on top of it already.

What problems is Moosend solving and how is that benefiting you?

I wanted a better platform that had better inboxing than iContact and Getresponse. I definitely found it with Moosend. More importantly, I was surprised and absolutely just blown away by the level of support that they gave me. EVERYONE is eager to answer my questions and help solve the problem. You won't find this level of support and service with any other ESP's

Enterprise (> 1000 emp.)
Mar 18, 2016
 Source
Overall Rating:
5.0
EK
Eleftheria K.
Senior Digital Marketing Manager
Share
"A precious partner "
What do you like best about Moosend?

Their professionalism & their vast knowledge in the subject of email Marketing

What do you dislike about Moosend?

There is nothing I have disliked in them.

What problems is Moosend solving and how is that benefiting you?

A considerable increase of our CTR thanks to their guidance. Let aside the email Automations we are going to adhere to our new website.

Mid Market (51-1000 emp.)
Feb 05, 2024
 Source
Overall Rating:
4.5
DR
Dhakshinmurthy R.
Founder
Share
"Valuable tool"
What do you like best about Moosend?

It helped me in email marketing requirements and its dashboard feature really helped me with key metrics to grow and connect with the potential customers.

What do you dislike about Moosend?

Bugs and glitches are unavoidable. Support team helps in keeping it minimal.

What problems is Moosend solving and how is that benefiting you?

I am able to run all my campaigns smoothly and UI is always a step ahead in helping or aiding me while working on different projects.

Mid Market (51-1000 emp.)
Jan 22, 2024
 Source
Overall Rating:
4.5
KS
Kingsten S.
Founder
Share
"Kingsten views on moodsend"
What do you like best about Moosend?

I have been using this platform more than a year and I love all the feature and services they provide, as a key important features like personalization. Which helps our campaign performance to grow drastically and segmentation of the base helps us to curate the base to target the relevant audience. As it's a easy to use platform with more hidden features.

What do you dislike about Moosend?

I haven't seen any such features like dislike, as this platform is a growing platform with lot more feature that helps any of the organisation to grow at a steady and drastic growth. It will full you need and extra want on time.

What problems is Moosend solving and how is that benefiting you?

On a recent time when we started sending high volume to the dormant base we see more bounce rate which lead the campaign performance to decrease. Then we get the best help support and guidance from the support team to solve this issue permanently, which Increse to performance to grow through the journey.

Mid Market (51-1000 emp.)
Jan 22, 2024
 Source
Overall Rating:
4.5
Jerin C. avatar
Jerin C.
Manager
Share
"Best Product in town"
What do you like best about Moosend?

I am using moosend for the past 3 years, I am extremely happy about the platform ability to deliver emails seamlessly. One of the best email marketing automation tool.

What do you dislike about Moosend?

I am very much satisfied with the platform. One concern is is the limitations on certain functions apart from that all good.

What problems is Moosend solving and how is that benefiting you?

Everything is easy to use and simple UI. User-friendly interface, We can get the detailed report about campaigns, unlimited custom fields can be created in the platforms

Mid Market (51-1000 emp.)
Jan 14, 2024
 Source
Overall Rating:
4.5
Chaitali R. avatar
Chaitali R.
Quality Analyst
Share
"Moosend: Email marketing made easy & powerful."
What do you like best about Moosend?

Once wary of email marketing, my perspective underwent a remarkable transformation upon discovering Moosend. With its intuitive drag-and-drop editor, crafting compelling emails became a seamless and enjoyable process. The comprehensive reports provided by Moosend not only simplified tracking but also contributed significantly to boosting my open rates. For those in search of a potent and user-friendly platform, I highly recommend giving Moosend a try – it's a game-changer!

What do you dislike about Moosend?

People complaining about problems like bugs, glitches, or other technical issues that make it hard to use the service smoothly

What problems is Moosend solving and how is that benefiting you?

Moosend solves the complexity of email marketing with its user-friendly interface and features. Before Moosend, managing campaigns was a struggle, but now, the drag-and-drop editor makes it easy to create appealing emails without coding. The intuitive design has saved me time, allowing more focus on content creation. It's been a game-changer for my business.

Small Business (50 or fewer emp.)
Jan 09, 2024
 Source
Overall Rating:
4.5
SA
Saeed A.
Founder
Share
"An outstanding email marketing solution, highly recommended for professional use."
What do you like best about Moosend?

I have found Moosend to be an exceptional solution for my email marketing requirements, surpassing my expectations in every aspect. Its intuitive interface coupled with robust features positions Moosend as a premier choice for email marketing endeavors. The analytics dashboard offers invaluable insights into the performance of campaigns. I particularly value the comprehensive reports on open rates, click-through rates, and subscriber behavior. This data has proven pivotal in refining my strategies and enhancing overall engagement. For those seeking a dependable and feature-rich email marketing platform, I unequivocally recommend exploring Moosend. It has significantly elevated my approach to email marketing, and I am confident it can deliver similar benefits for your endeavors.

What do you dislike about Moosend?

Expressions of dissatisfaction regarding the presence of bugs, glitches, or other technical issues that impede the seamless utilization of the service.

What problems is Moosend solving and how is that benefiting you?

One of the principal challenges addressed by Moosend pertains to the intricacies associated with email marketing. Prior to adopting Moosend, I faced difficulties in integrating diverse tools and managing multifaceted aspects of my campaigns. Moosend effectively mitigates this complexity through its user-friendly interface and comprehensive features. The incorporation of a drag-and-drop editor facilitates the creation of visually appealing emails without the necessity for coding skills, thereby optimizing time and effort. I have utilized Moosend for my email marketing campaigns, and its impact on my business has been transformative. The features and functionality provided by Moosend.com have proven to be highly advantageous in several respects. Primarily, the user interface exhibits remarkable intuitiveness. Even for individuals without extensive technical expertise, navigating the platform is effortlessly manageable. The drag-and-drop editor streamlines the creation of visually striking and responsive emails, contributing to a seamless process. This user-friendly design has resulted in significant time savings, enabling me to allocate more focus towards the development of compelling content rather than grappling with the intricacies of the tools.

Mid Market (51-1000 emp.)
Jan 05, 2024
 Source
Overall Rating:
4.5
PS
Prabin S.
Founder
Share
"Seamless Software for Email Marketing and Automation"
What do you like best about Moosend?

The interface is easy and the automation capabilities is excellent. You can find advanced segmentation through which you can quick run automation campaigns

What do you dislike about Moosend?

Limited third-part integration is a biggest con of using Moosend

What problems is Moosend solving and how is that benefiting you?

It solves automation campaign management and helps in solving day to day email marketing woes. You also get to customise email templates so the email has more engagement.

Small Business (50 or fewer emp.)
Jan 05, 2024
 Source
Overall Rating:
4.5
HK
Hatim K.
Founder
Share
"We found a great tool to help organize our emails automatically."
What do you like best about Moosend?

Thanks to Moosend, our emails practically run themselves now. It's like having an extra pair of hands, saving us time and effort.

What do you dislike about Moosend?

It'd be awesome if Moosend had a free plan. It could help users test things out before committing.

What problems is Moosend solving and how is that benefiting you?

Moosend is a great and affordable email tool I highly recommend. It offers ready-to-use designs and crucial automation features.

Mid Market (51-1000 emp.)
Jan 04, 2024
 Source
Overall Rating:
4.5
AS
Akshaya S.
Fresher
Share
"My views about moosend"
What do you like best about Moosend?

There are quite few thinks I like in moosend is there Personalisation feature and the way it can be used in the communication and user friendly to use the platform.

What do you dislike about Moosend?

AI feature can be used lot better. As AI is going to rule the world in the future so it will be a extra benefits explore now than doing it later.

What problems is Moosend solving and how is that benefiting you?

Autopilot Features is highly beneficial for to run a campaign all day and night without even sitting infront of the system.

Mid Market (51-1000 emp.)
Dec 21, 2023
 Source
Overall Rating:
4.5
SD
Sheik D.
Founder
Share
"My experience on moosend"
What do you like best about Moosend?

I really like the way the moosend platform is build as it's a user friendly where we can easy to use but not compromise on features as well. Like personalization is the best feature where we can grab the customer attention with more personalize messages and it can relate to the user more quicker way

What do you dislike about Moosend?

They can add more AI tools to it so we can make more advance features.

What problems is Moosend solving and how is that benefiting you?

Still I stick with personalization the communication is like increase the audience interest and will resulted in more lead and conversion.

Mid Market (51-1000 emp.)
Dec 07, 2023
 Source
Overall Rating:
4.5
Parthipan  P. avatar
Parthipan P.
Chief Manager 2 Seo | Digital Marketing | Fin Tech
Share
"Cost-effective email marketing experience"
What do you like best about Moosend?

It offers an intuitive, cost-effective email marketing experience with excellent automation and analytics, ideal for small to medium businesses.

What do you dislike about Moosend?

Limited email template selection and some integrations can be clunky.

What problems is Moosend solving and how is that benefiting you?

It simplifies the process of setting up and managing automated email sequences, saving time and effort. Offers advanced segmentation features, allowing businesses to send personalized, relevant content to different audience segments. Additionally, it is cost effective, and helps me in efficiently managing the subscribers list.

Small Business (50 or fewer emp.)
Dec 06, 2023
 Source
Overall Rating:
4.5
Vijeta S. avatar
Vijeta S.
Social Media Manager
Share
"Simple and effective email marketing tool that helps you track growth smoothly"
What do you like best about Moosend?

Moosend has an easy to use interface and can be used for free

What do you dislike about Moosend?

The least likeable part about moosend is the fact that it is not yet integrated with any ai tool

What problems is Moosend solving and how is that benefiting you?

Creating a well defined funnel that helps me keep track of my audience and the conversion rate.

Small Business (50 or fewer emp.)
Dec 04, 2023
 Source
Overall Rating:
4.5
AR
Aarthi R.
Founder
Share
"User friendly experience & customer satisfaction"
What do you like best about Moosend?

Easy to learn ,lesser time consumption & cost effective . Grabs attention & attraction of the customer in a glimpse of an eye Customer support is very good Very easy to implement Many features available which benefits the customers or the users Because of its special features, customers tend to use it more frequently There is an ease of integration in moosend which makes it more valuable

What do you dislike about Moosend?

There is nothing to dislike about moosend for me .

What problems is Moosend solving and how is that benefiting you?

Marketing , personalizing and customising stuffs at the ease of my place and comfort

Enterprise (> 1000 emp.)
Nov 30, 2023
 Source
Overall Rating:
4.5
Sandesh P. avatar
Sandesh P.
Software Developer Senior Analyst
Share
"Moosend - The Authentic SaaS Solution for Email Developers"
What do you like best about Moosend?

This platform is really simple to use. Like with anything new, I had to figure out how to go where I wanted. I usually have a hard time with technology stuff. I only use it for sending lots of emails, nothing fancy, so I was worried at first. But the people who help customers were there the whole time and they helped me a lot, even though some of what they said was hard to understand! So, if I can use it, anyone can. I really suggest Moosend for people like me

What do you dislike about Moosend?

I thought the form designs were a bit limited, and I couldn't create a form from scratch without any starting layout

What problems is Moosend solving and how is that benefiting you?

as a email developer I have my email marketing team who facing issue of bounce ratio and spam while using sengrid ,because of moosend our works makes easier also we integrate our software for many tools

Small Business (50 or fewer emp.)
Nov 28, 2023
 Source
Overall Rating:
4.5
Dharmraj S. avatar
Dharmraj S.
Head Of Product Marketing
Share
"An affordable email marketing tool"
What do you like best about Moosend?

Pricing, I like the most, Where all the competitors charge premium pricing, but moosend is very affordable.

What do you dislike about Moosend?

Not dislike but there is always a room for improvement. I feel UI should be better.

What problems is Moosend solving and how is that benefiting you?

Email marketing and segmentation. I used this tool specialy for the segmentation.

Small Business (50 or fewer emp.)
Nov 28, 2023
 Source
Overall Rating:
4.5
AH
Adesh H.
Assistant Manager Email Operations
Share
"best email marketing tool which makes marketing easier than before"
What do you like best about Moosend?

About 6 monthsago, my company made a big shift from using SendGrid to Moosend, and it's been a game-changer for us. Our delivery rates, open rates, click-through rates - basically, all the measurable aspects - saw remarkable improvements.

What do you dislike about Moosend?

I'm still trying to learn how to put my own 'unsubscribe' link at the end of the email. I don't like how the default one looks. Also, I wish there were more font choices available to use.

What problems is Moosend solving and how is that benefiting you?

We don't need email marketing tools all the time, so we like pay-as-you-go options. We tried Moosend recently and got better results than before. It's easy to use and their support team is quick and helpful. They offer different ways to confirm emails and help track what customers like. Creating contact lists is quick and hassle-free.

Mid Market (51-1000 emp.)
Nov 28, 2023
 Source
Overall Rating:
4.5
kshytij k. avatar
Kshytij K.
System Analyst
Share
"Seamless Delivery"
What do you like best about Moosend?

How easy we get all the details on the dashboard and the tools to do marketing.

What do you dislike about Moosend?

More reports regarding the usage would be useful

What problems is Moosend solving and how is that benefiting you?

Saving my time with the email templates. I don't have to write bulky mails myself

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