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Moosend Reviews: 4.7/5 — Highly Rated
Moosend’s incredibly efficient customer support is the primary reason why people love this platform. Their excellent customer support range provides excellent live chat to access a comprehensive knowledge base, as well as video tutorials. Advanced features are available even under the free plan and the platform provides comprehensive reporting that provides geolocation insight as well as heatmap data. Notably, Moosend has a free forever plan that lets users send unlimited campaigns if they have less than 1000 subscribers. Higher tiers offer more robust tools and features as well.
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Moosend Pros and Cons
- Advanced features available even under the free plan
- Prompt customer support accessible on live chat
- Comprehensive reporting includes geolocation insight and heatmap data
- Email editor and signup for builder can be hard to use
- Design template selection is quite basic
Compare Moosend with other popular tools in the same category.
I really appreciate the user-friendly design of the dashboard.
I believe the marketing automation platform lacks predictive features, and its templates could be improved.
They provide substantial support for segmentation and customization.
User friendly dashboard which helps me to find features easily
Audience segmentation is bit difficult on this
They have good variants of templates
Marketing automation on moosend is a breeze, really responsive customer support team, everything is easy to use and quick to set up, easy drag and drop templates and easy to understand workflows.
There's no SMS integration, so no transaction messages. Sometimes sender verification does not work well.
Easily add subscription forms, RSS feeds can be created and subscribers receive updates about blog posts automatically.
Sceduling multiple campaigns using count down timer and creating interactive newsletters and analytics given by Moosend is little better than mailchimp, It is cheaper compared to other Email marketing tools. Can be easily integrated with ecommerce platforms.
We create our own customised newsletter template, moosend does not provide templates with higher user interactive values and we can not create our own customised template and one more thing is response is slow to heavy load.
Newsletter automation made life easy and It saves time
Moosend has truly revolutionized my approach to email marketing and automation. What I love most is its unparalleled user-friendly interface that caters to both beginners and seasoned professionals. The drag-and-drop editor makes crafting visually stunning emails a breeze, and the extensive library of templates ensures I always find the perfect design for any campaign.
While my overall experience with Moosend has been overwhelmingly positive, there are occasional glitches in the system that can be a bit frustrating. However, it's important to note that the support team is always quick to address these issues and provide effective solutions.
I use Moosend primarily for email marketing to promote and engage with my target audience. The platform enables me to create and send visually appealing and personalized email campaigns, allowing me to effectively communicate with my subscribers and customers.
It is the easiest email marketing and automation software to deliver email marketing and automation experiences
Nothing much apart from pricing. Could have much detailed analytics data
Personalization has helped to solve the user experience and improved the overall conversion rate
The Moosend is an easy-to-use Email marketing tool with a minimal fee. Offers real-time analytics and in-depth statistics and analysis.
Not effective for E-commerce businesses Lack of ChatGPT integration Limited customer support for the Free plan
We can create visually appealing landing pages with forms and scheduling campaigns and add countdown timers.
Multiple audiences and ways to create content
Apparently when making changes on a scheduled event, the previous content is what is published - figuring out the settings is a little more complicated than other platforms
Emailing target audiences with a simple Process
It is easiest tool to build templates which is most appreciated & it is specifically I used with salesforce. It is very affordable as compared to other email Marketing tools.
One thing about moosend which I dislike is, it is not used for transactional purpose, also we're unable to download report which needs to be improve to moosend.
It is very cost effective so that it is possible to reach maximum no of customers at very minimal spend. By automation of emails it is great experience. so the business performance increased because of this email automation tool.
The intuitive user face makes it easy for anyone to make email templates. I also like the list options and the ability to send a test email to view it as a recipient.
I initially disliked that we couldn't add hyperlinks but they updated it and now I am able to do so. It seems they are very receptive to user feedback and suggestions which is very much appreciated.
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Moosend allows starting for free until 1.000 subscribers. Is a simple tool to understand, you can split emails into lists easily and send them with a great looking. I like that is way simpler than Mailchimp, it's so easy to use. Also, Moosend has different options of how can be used for email marketing. You can send a campaign, do A/B tests, make automation with triggers to welcome people when they sign up, and even make an opt-in.
It has a lot to get better, even visually seems great, the emails should have more options to attach document not just set URLs. Besides, it gets harder to integrate with other companies or plugins that are on the WordPress market. But, I stick with them because their reports are great!
I have started an email list with subscribers from my wedding blog and it has helped me a lot to achieve my goals. Also, they have great customer service when I needed help they answer quickly and in a great manner. Even I get some emails from them there isn't a lot and also they had invited me to some really cool webinars, this could be something good for starters who needs help.
This is the first time I am using something like this and I am still in the learning stages, but so far it has been easy to navigate and understand.
So far there is nothing that I dislike about Moosend. I am looking forward to using it.
I need to write newsletters to my subscribers as well as create landing pages and a blog. I seem to have some trouble finding how to connect it to my Joomla web platform.
In the free version you can basically design your own newsletter instead of being limited to very few templates. Also it allows you to check the feedback on your newsletters, meaning opening rate and bounce rate. The editing tool itself is very userfriendly and only takes a few minutes to figure out.
I didn't like that apparently some of the mails I sent landed in the Spam-Box at my recipients.
To inform potential clients and customers about new offers and benefits. I also got some assignments out of the newsletter, so that's really a plus.
It has helped me increase the number of clients in my business since as I am just starting my business, it is not well known yet, so it occurred to me to invent advertising and create an email marketing campaign and from that moment the traffic In my business it has been growing exponentially, its interface is quite simple to handle which makes it easy to understand and learn if you do not have any knowledge about the use of the platform, its cost and much lower compared to the competition which I It was perfect since I did not have large amounts of capital to invest at the time and Moosend adapted to my needs
The platform sometimes has performance flaws, I mean that it slows down for no apparent reason, however it is a matter of resting the application and taking seconds and it is quickly fixed.
It has been helping me to increase my sales through the creation of email marketing campaigns, which are very useful to me when wanting to advertise my products without major complications.
I like the way it works when carrying out digital marketing campaigns through emails, in a practical and effective way. Reaching more people and obtaining data from potential customers, all thanks to this tool.
When designing the marketing campaign is very little customizable, as all templates are predetermined and not very customizable, it would be ideal to improve this aspect.
Is a very beneficial tool to manage because it gives you a more beneficial and practical marketing campaign to obtain knowledge of potential customers.
Customers service and easy to use design our among my favorite things about moosend. I also really appreciate thier pricing structure.
Email editor feels limited in its scope. I wish that it was more involved and that It would automatically add new elements without having to edit the design of each element.
I am able to manage my entire newsletter database, inform my clients about company promotions and new art. I love the flexibility and freedom this software offers for small business owners like me.
details in analysis and ease of creating email campagin.
difficult to create email list to use for email campaigns
email campagins and it seems fine
Customer service is the best I have ever seen. Easy to navigate menus, easy to integrate, simple plug and play setup. Charts and graphics are visually appealing.
I want to see more details in all activity summaries - the other columns that were originally imported into the list, ie the organization, the last contact, and so on. This information is displayed when you view the list, but viewing more information will be a very insightful contact if they interact with an email campaign in that particular summary view.
I originally tried to use Amazon Web Services and Email Octopus, but it's hard to set them up, it's costly, and it's hardly user friendly. Moosend keeps in touch with our customers and forwards notifications to them. Their support staff is friendly, quick to answer, super-accommodating. I would recommend them to anyone interested in implementing email marketing in their business activities; Moosend is great!
Email campaigns are easy to understand and engaging.
Sometimes the content can be a little too polished. Consider making the content more simple to offer clarity for all users!
Email marketing is not easy, moosend has helped solve that issue.
I feel the way they have setup their Automation workflows is really impressive and easy to use
I feel their pricing model is a bit weird based on subscribers
Email Marketing Automation and has made our work easy by saving repetitive tasks
It's free for the first 1,000 contacts. After than it requires a nominal fee - nothing crazy. It's relatively simple to use, which is nice.
The color schemes were poor. The customer service was quite bad. You could not connect to social media either.
They did give me a refund for my purchase after I stopped using them.
User friendly interface. Interface is good
Open rate is really low. How to improve.
User interface
It's best email tracking platform reduce the spam
Nothing as of now from my knowledge it best email Marketing tool
It's help me send bulk emails few seconds
The ability to send emails faster and better with advanced tracking
UI/UX is slightly complex it will be better if it's is slightly easier
Sending bulk emails
I really like the user interface. It is just really simple to use, and it is a great overall service. I'm just happy I was able to find it overall couldn't ask for a better service
There is honestly not much I don't like about it it's just a great thing to use overall; I would like them to just continue adding new features and improving the app with time
I help the business just better automate email responses to active results by putting less time into making individual emails as well as developing a better relationship with customers
Ease of building campaigns...representative gets back to me
Can only download one photo at a time; unable to input a contact email address without clicking all lists to find out if already in the account
email deliverability. Moosend has been able to help get more customers to open emails
We started using Moosend recently, and it's been great. It works well with most automations. I recently found out that it doesn't work with Shopify for abandoned carts. They have a Shopify plug-in they choose not to update, which means my abandoned cart automation stopped working with no notification. I reached out to customer service and was told it was not their concern; I got no help or accountability. If you are not using Shopify it might be perfect for you. I like that the MOOSEND allows you to run multiple sub-accounts billed under one central account. It's good value for your buck!
I don't particularly appreciate that they refuse to update their Shopify plugin or have a detailed guide to code in their tracking manually. They have updated most things; I would like to see more and more customization features launch.
1. Multi-account ESP; I love running both brands under my parent brand (allows for straightforward accounting). 2. Email is a core part of our marketing strategy, and Moosend allows us to do so to an extent 3. Value - It's wonderfully priced
Moosend is a reasonably decent email marketing tool. The plans are good, especially their free plan but they don't offer custom plans. It is good for small scale organisations but not for a medium to large organisation. Their email builder is good and the templates are nice.
I think they should have more tutorials, custom plans and a better ui/ux
Moosend is simple to use, so my staff likes it as everything can be done quicker and more easily than before but it's not sufficient for our organizational needs
I liked that for an HTML minded person they could flex and get creative within the system. The marketing was quite quirky and cool.
My team and I just need simplicity and basic design features out of the system at the present time. Also, I found moving around the system a lit bit clunky.
We needed an email marketing platform. This will allow us to deliver regular news and information to our community. We found 2 other platforms more suited to the task and will be trying out with them for a few months.
It was a good free competitor to MailChimp and MailerLite. It had even more features than the free forever plan from MailChimp. Great templates, automation, resending to no-opens, and scheduling, among other essential features, were available to users under the free plan.
Moosend was sold, and they changed the free plan to a 30 days trial plan. A 30 day trial period is not enough to try this type of service, especially if you want to weigh your options and make an informed comparison for this marketing tool. That's beside the learning curve you must deal with while testing and setting up the tool.
eMail Marketing Campaigns for me and I will also assist some customers with their campaigns.