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Moosend Logo
Moosend
Effortless Email Marketing
4.7
(672)
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Moosend Reviews & Product Details

Moosend Overview
What is Moosend?

Moosend’s incredibly efficient customer support is the primary reason why people love this platform. Their excellent customer support range provides excellent live chat to access a comprehensive knowledge base, as well as video tutorials. Advanced features are available even under the free plan and the platform provides comprehensive reporting that provides geolocation insight as well as heatmap data. Notably, Moosend has a free forever plan that lets users send unlimited campaigns if they have less than 1000 subscribers. Higher tiers offer more robust tools and features as well.

Company Moosend Ltd
Year founded 2011
Company size 51-200 employees
Headquarters London, United Kingdom
Social Media
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Moosend Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Moosend Pros and Cons
Pros
  • Advanced features available even under the free plan
  • Prompt customer support accessible on live chat
  • Comprehensive reporting includes geolocation insight and heatmap data
Cons
  • Email editor and signup for builder can be hard to use
  • Design template selection is quite basic
Moosend Features
A/B Testing
API Access
Analytics/Reporting
Automated Responses
Bounce Management
Campaign Scheduling
Contact List Import/Export
Custom Fields
Customizable Templates
Deliverability Tools
Drag-and-Drop Editor
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Tracking
Event-Triggered Email
Geolocation Tracking
Integration with CRM
Landing Pages/Web Forms
Mobile Optimized Emails
Multi-channel Marketing
Personalization
Real-Time Analytics
Segmentation
Social Media Integration
Spam Testing
Subscriber Management
Survey/Poll Management
Template Management
Unsubscribe Management
Moosend Media
Moosend video thumbnail
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Moosend Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 09, 2025
Moosend Logo
672 Moosend Reviews
4.7 out of 5
Enterprise (> 1000 emp.)
Nov 30, 2023
 Source
Overall Rating:
5.0
HR
Haritha R.
Founder
Share
"Moosend review"
What do you like best about Moosend?

Very simple and user-friendly. Ease of implementation and great features

What do you dislike about Moosend?

Nothing to dislike. it is simple and straightforward

What problems is Moosend solving and how is that benefiting you?

I had to use multiple templates and tools to make email marketing work for me but Moosend has solved it all for me.

Mid Market (51-1000 emp.)
Nov 30, 2023
 Source
Overall Rating:
5.0
SS
Sankar S.
Founder
Share
"Excellent Alternative to Mailchimp"
What do you like best about Moosend?

My organisation has been using moosend over 4 months now and I would say it's best when it comes to price, support and reporting such as heatmap, email alerts, and ofcourse their templates! We are with their 2000 subscribers plan and soon we will be upgrading to 5000 subscribers plan. Keep up the good work team!

What do you dislike about Moosend?

Nothing as such to be honest. Just keep the good stuff..

What problems is Moosend solving and how is that benefiting you?

For me, it's design and automation of emails

Small Business (50 or fewer emp.)
Nov 30, 2023
 Source
Overall Rating:
5.0
Kirthan M. avatar
Kirthan M.
Senior Manager
Share
"Great Product"
What do you like best about Moosend?

Easy to use system, the customer support

What do you dislike about Moosend?

Data accuracy, which need more improvement compare with other software

What problems is Moosend solving and how is that benefiting you?

Reaching to prospective partner and our customers

Small Business (50 or fewer emp.)
Nov 30, 2023
 Source
Overall Rating:
5.0
RS
Rakesh S.
Founder
Share
"Astonishing one"
What do you like best about Moosend?

I have gained visibility to my business through Moosend. thanks to them.

What do you dislike about Moosend?

There is nothing to dislike about them, they are awesome.

What problems is Moosend solving and how is that benefiting you?

I'm unable to find the potential visibility to business, but Moosend helps me to gain the right traction.

Small Business (50 or fewer emp.)
Nov 29, 2023
 Source
Overall Rating:
5.0
karthikeyan a. avatar
Karthikeyan A.
Chief Manager
Share
"Better solution for email marketing automation"
What do you like best about Moosend?

Email campaign for automation platform .

What do you dislike about Moosend?

Nothing so far, based on the usage we may comeup with conclusion

What problems is Moosend solving and how is that benefiting you?

Personalised automation

Small Business (50 or fewer emp.)
Nov 25, 2023
 Source
Overall Rating:
5.0
Shade O. avatar
Shade O.
Marketing Strategist
Share
"A tool that can keep up with the demands of today!"
What do you like best about Moosend?

The best thing I love about Moosend is the team behind the tool that is constantly in tune with the needs and challenges of the present-day. They always seek to make their tool rise to the occasion always!

What do you dislike about Moosend?

Honestly, there’s nothing I don’t like about the tool! It is constantly innovating and if there’s anything one might not like, the team is always ready to listen and implement if that idea makes sense.

What problems is Moosend solving and how is that benefiting you?

Moosend helps me keep in touch with my list in an efficient manner and keeps me in touch with all the metrics that truly matter!

Small Business (50 or fewer emp.)
Nov 24, 2023
 Source
Overall Rating:
5.0
Subash K. avatar
Subash K.
Senior Graphic Designer
Share
"Subi's review"
What do you like best about Moosend?

Email marketing and the automation process are the best

What do you dislike about Moosend?

Moosend has slow user interface and limited features. Also limited analytical capabilities

What problems is Moosend solving and how is that benefiting you?

When I am thinking to create a landing page. But I don't a have any idea but creating using moosend it's easily solve my problem and time

Small Business (50 or fewer emp.)
Nov 24, 2023
 Source
Overall Rating:
5.0
JT
Jerry T.
Founder
Share
"The product was really good"
What do you like best about Moosend?

The features of Moosend is really great and helpful

What do you dislike about Moosend?

Moosend is a good platform I am not seeing any error there

What problems is Moosend solving and how is that benefiting you?

Moodend helps us solving customer retention problems

Small Business (50 or fewer emp.)
Nov 23, 2023
 Source
Overall Rating:
5.0
LD
Lawanya D.
Founder
Share
"Service"
What do you like best about Moosend?

Quality and Time management Customer Support

What do you dislike about Moosend?

Nothing as such More features can be added

What problems is Moosend solving and how is that benefiting you?

Email marketing template where buill in, so it was easy to use.

Mid Market (51-1000 emp.)
Nov 22, 2023
 Source
Overall Rating:
5.0
Priya J. avatar
Priya J.
Business Analyst I, Worldwide Retail Selection Onboarding
Share
"Moosend Review"
What do you like best about Moosend?

Moosend is a super easy handling email marketing software, very convenient for non-tech folks to use with so many features that are needed in email marketing campaigns success. The customer care team is also good they take request quickly and provide solutions wherever stuck while running any email marketing campaign on Moosend! Thanks, Priya.

What do you dislike about Moosend?

As of now I haven't observed any cons but I will share if I found any in future

What problems is Moosend solving and how is that benefiting you?

It helps businesses to send emails in bulk and reach to their target audience for awareness or any other campaigns

Mid Market (51-1000 emp.)
Nov 22, 2023
 Source
Overall Rating:
5.0
LA
L A.
Founder
Share
"Effortless Email Marketing with Moosend"
What do you like best about Moosend?

One standout feature of Moosend is its user-friendly and highly customizable editor, facilitating seamless email template creation. The responsive support system is commendable, providing prompt feedback within minutes. Additionally, the pricing structure, which scales based on subscribers, is perceived as highly competitiv

What do you dislike about Moosend?

Satisfied overall, but minor inconvenience with default "Name" field. Moosend addresses EU requirements, limiting certain functions. Occasional bounce issues temporarily disabled the account, promptly resolved by Moosend.

What problems is Moosend solving and how is that benefiting you?

Moosend streamlines email marketing with easy template creation, A/B testing, and responsive support. Its scalable pricing aligns with our growth, despite minor limitations related to EU requirements. Overall, Moosend enhances campaign efficiency and impact.

Small Business (50 or fewer emp.)
Nov 22, 2023
 Source
Overall Rating:
5.0
B.
Beena .
Research Assistant & Editor
Share
"Seamless Email Marketing Solution with Intuitive Design, Powerful Automation nd Exceptional Support"
What do you like best about Moosend?

Moosend is a complete email marketing system that offers cost-effectiveness, strong automation, deep analytics, good customer service, and easy-to-use features. Moosend is a dependable option to improve your email marketing efforts and encourage significant audience involvement, regardless of your company's size.

What do you dislike about Moosend?

Increasing the size of Moosend's template library is one way the company may improve what it offers. Even if the current templates are elegant and polished, more options might increase diversity and support a larger range of campaigns and sectors. In spite of this, customers may develop original designs that are suited to their particular requirements and branding thanks to the available templates' flexibility and customization.

What problems is Moosend solving and how is that benefiting you?

Moosend tackles a number of important topics, including the intricacy of email campaign management. The platform streamlines the entire process with its intuitive design and user-friendly interface. With Moosend, you can create visually beautiful emails, manage subscriber lists, schedule campaigns, and create a streamlined process that saves you time and effort.

Small Business (50 or fewer emp.)
Oct 27, 2023
 Source
Overall Rating:
5.0
MW
Melo W.
Founder
Share
"Easy to navigate"
What do you like best about Moosend?

This platform is very easy to navigate, like all new things I had to 'learn' how to get to where I wanted to get to which I always struggle with as I am not the most teckie person on the planet. I only use it for basic bulk emailing, & no selling etc so was very nervous in the beginning. But the customer support was there throughout & helped immensley, even though a lot of what they wrote looked like another language! so therefore if little 'ol me can do it anyone can- Highly recommend Moosend for people like me.

What do you dislike about Moosend?

having to always go into the settings when I am in 'Editor' to make sure I change background to WHITE & not transparent.

What problems is Moosend solving and how is that benefiting you?

None

Mid Market (51-1000 emp.)
Oct 24, 2023
 Source
Overall Rating:
5.0
AD
Augusto D.
Founder
Share
"Moosend brings marketing campaigns closer to everyone"
What do you like best about Moosend?

Its no code campaign builder. It is a platform that with minimal to null developer time is needed to start sending campaigns. It is user friendly and very intuitive. It allows to have AB testing, personalization, segmentation, landing pages and form, all in one place! Customer support is spot on, they will work to solve your issue very fast.

What do you dislike about Moosend?

I felt that forms where a little limited in their designs, and there wasn't an option to create a form from scratch, with no previous layout.

What problems is Moosend solving and how is that benefiting you?

Moosend allows to create email campaigns from zero, using one of your templates or uploading a template. This helps reduce time and costs of a developer. It allows to personalize emails through segmentation and AB testing, all in one place.

Small Business (50 or fewer emp.)
Sep 25, 2023
 Source
Overall Rating:
5.0
Stella P. avatar
Stella P.
Freelancer
Share
"Fantastic Email Marketing Tool!"
What do you like best about Moosend?

Moosend is a fantastic email marketing platform. It's user-friendly and has helped me send beautiful emails effortlessly. The automation features are a game-changer, saving me time and increasing engagement with my audience. Plus, it's budget-friendly, making it perfect for small businesses. Highly recommended!

What do you dislike about Moosend?

There's nothing I could point out so far.

What problems is Moosend solving and how is that benefiting you?

Automations and suggested templates save a lot of time.

Mid Market (51-1000 emp.)
Sep 22, 2023
 Source
Overall Rating:
5.0
CG
Chetna G.
Founder
Share
"Easy and fun to use!"
What do you like best about Moosend?

Moosend shows me metrics and data of how my emails have been doing and gives insight on how I can improve to better reach new clientele. They are easy to contact and are always willing to answer any questions or concerns we may have about the platform.

What do you dislike about Moosend?

Moosend does take a long time to upload mailing lists, especially if there are thousands of emails, making it time consuming to upload the lists.

What problems is Moosend solving and how is that benefiting you?

Moosend makes it easy to send out thousands of emails all at once rather than having to send out emails one by one. They are also making it creative and fun to construct emails by providing templates that spark creativity and make it exciting to draft up emails to reach thousands of clients in one day!

Small Business (50 or fewer emp.)
Sep 21, 2023
 Source
Overall Rating:
5.0
GC
Georgios C.
Founder
Share
"Great email marketing tool for our content marketing agency"
What do you like best about Moosend?

Great product that's easy to use, and customer support who's responsive and really cares.

What do you dislike about Moosend?

Our experience has been great so far, so there's nothing I can highlight here.

What problems is Moosend solving and how is that benefiting you?

We wanted a reliable email marketing tool to build our email list. We chose Moosend after a side-by-side comparison with Mailchimp, ConvertKit, and ActiveCampaign. What's great about Moosend is that anyone (involved in brand operations) in our team can use it after watching a couple of product walkthroughs we've created. Now, we're looking for ways to grow our email list, knowing that the foundation (of having a great tech partner) is there.

Small Business (50 or fewer emp.)
Sep 06, 2023
 Source
Overall Rating:
5.0
AR
Aubrey R.
Founder
Share
"Easy to use and awesome customer service!"
What do you like best about Moosend?

The editor is easy to use, and very customizable. The support feature is great, and I always got feedback within minutes. Pricing is also the best out there in my opinion. Love the scale based on subscribers. Overall I would highly recommend.

What do you dislike about Moosend?

I didn't love that I had to add First Name and Last Name as fields, as they only had "Name" in there. You can hide the "Name" field and display your custom ones, which helped solve the problem though. They are working on EU requirements. It doesn't allow for cold emailing like the U.S. does. I'm not a huge fan of cold emailing, but there are times when we needed to send out email blasts to all of our clients who hadn't previously subscribed. There was an issue with some bounces that resulted in disabling the account for a short time, but they worked quickly to resolve it.

What problems is Moosend solving and how is that benefiting you?

The ease of use in building email templates. I love that you can edit so easily and create landing pages easily as well. The A/B testing really helped us adjust how we email!

Small Business (50 or fewer emp.)
Aug 17, 2023
 Source
Overall Rating:
5.0
ST
Suzy T.
Founder
Share
"Moosend is a powerful platform that is intuitive, dynamic and has awesome customer service"
What do you like best about Moosend?

Platform is intuitive, flexible and easy to use. When you have a question and need help, the customer service team is always there to help.

What do you dislike about Moosend?

The editor is sometimes slow to respond on the email template

What problems is Moosend solving and how is that benefiting you?

Having a reliable, easy to use email marketing platform where I can quickly and easily produce campaigns and get excellent results

Small Business (50 or fewer emp.)
Aug 07, 2023
 Source
Overall Rating:
5.0
VL
Vic L.
Designer
Share
"Moosend is a very easy to use email marketing tool"
What do you like best about Moosend?

The dashboard and metrics after you send a campaign are very useful. Some other tools make this overly complicated this is big charts, easy to understand almost fun

What do you dislike about Moosend?

I would normally say the email designer is very bad compared to other tools, but I'm so happy to say the email buider has way improved. Anyone familiar with Wordpress or building rows and columns will feel right at home and it's very easy to make modern looking emails now.

What problems is Moosend solving and how is that benefiting you?

Cold emailing and outreach is so important and thats what we use moosend to do. Customer engagement and new leads. The more we use it the more benefits we get, its very simple but effective

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