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Moosend Reviews: 4.7/5 — Highly Rated
Moosend’s incredibly efficient customer support is the primary reason why people love this platform. Their excellent customer support range provides excellent live chat to access a comprehensive knowledge base, as well as video tutorials. Advanced features are available even under the free plan and the platform provides comprehensive reporting that provides geolocation insight as well as heatmap data. Notably, Moosend has a free forever plan that lets users send unlimited campaigns if they have less than 1000 subscribers. Higher tiers offer more robust tools and features as well.
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Moosend Pros and Cons
- Advanced features available even under the free plan
- Prompt customer support accessible on live chat
- Comprehensive reporting includes geolocation insight and heatmap data
- Email editor and signup for builder can be hard to use
- Design template selection is quite basic
Compare Moosend with other popular tools in the same category.
The versatility of the dashboard helps you produce awesome personalized newsletter layouts.
Tricky ways of saving your work. It took a while and help from customer support to find my way among the three ways of saving my initial work. As with many other automatic platforms, this one does not guarantee your newsletter landing in inbox or accurate, real data behind the process.
It is a fantastic tool for creating complex newsletter designs, by integrating a diversity of user-friendly commands and formats.
Support is always fast and accurate, providing solutions to any issue you might facing
The new interface needs time for the users that use the old one ...
Sending newsletters and e-mail campaigns had become easier and easy to evaluate
Moosend is a wonderful alternative to Mailchimp and other similar offerings. I like the pay-as-you-go subscription option, as we do not send frequent marketing emails; it saves us a lot. Its automated workflow feature is quite useful in creating audience lists. One of the best features is the campaign editor. We were using Mailchimp before, but we may not go back there again.
Moosend does not have a mobile app which makes it a bit difficult to use on mobile devices. Also, it is only for marketing emails, not a full-featured CRM, but that is ok as long you do not need these features.
Ease of sending marketing emails and, more importantly, organising our growing contact list in a very cost-effective way. It helped us in improving our processes and managing customers effectively.
It's very easy to learn and very consistent to work
You can manage the templates only from inside the campaign, i'd wanted to have a direct access to manage them separately.
I'ts my principal email marketing tool
A large variety of templates. They have a lot of different styles and all the sizes of forms you would want for all of the various use cases. Great help/support. Constant innovation and improvements.
Been using it for about three years, and I can't think of any glaring need. More integrations and analytics are always nice, but they have a lot already with good reporting.
Moosend helps me communicate and sell. Moosend is quite a bit easier to use than other solutions I've tried and researched. Knowing more about what is working and not working is essential and this software gives me the feedback and I need adjust my campains.
Pay as you go rates are the most affordable that I've found. Email list segmentation in combination with using tags can be very granular and will save me lots of time. Best of all so far I've had the best delivery rates of any of the platforms I've used. I'm talking 30% open rates and good click through rates. And I've been sending to these list every two years (my business is seasonal) for a decade now. Never had anyone do this and the data seems legit. I haven't used their editor. The user interface was very easy to learn and use. My only problem was trying to figure out how to embed a properly working "unsubscribe link" into an imported html. Tip: You must embed their unsubscribe tag into an html link for it to look good. If you try typing it out yourself without using their tag it will fail. I've only sent four campaigns so far and started last summer. But so far this is the best I've used. And I've used the following from best to worst (email octopus with amazon ses, constant contact, chimp, activecampaign, sendinblue (not great but could have been), sendgrid (the worst), and admail.net (good list management but delivery went from good to worst). I'm probably leaving out a few others. The short story is that I've been trying to find something to replace admail.net for years. But either the service was too expensive. Or the delivery was bad. Or the list management was poor, etc.... For me the best three have been MooSend, Email Octopus with SES, and Constant Contact. Everything else I've tried had something that didn't get the job done for me.
Documentation on how to embed a nice looking "unsubscribe" link in an imported HTML is nonexistent. Its easy to do but I had to figure it out. Here is how you do it. <a href="#unsubscribeLink# ">Click Here to Unsubscribe</a>
The segmentation abilities is going to save me time that I could not do with anyone else. So as I go through the season I will want to stop sending to people who have already bought from me. And I also don't want to send if they have opened an email from certain specific previously sent emails. To do that all I have to do is import a list of emails with a tag for those that have made their purchase thus adding tags to certain customers in my list. Then in about 15 seconds I can modify my segment to send the next email to my list excluding those tags and those that have opened certain emails previously sent. Seriously its super easy on Moosend. Also the Pay As you Go option fits my business cause I only send emails for about three months out of every 24 months.
The overall user interface is comfortable. You can easily incorporate excel spreadsheet data, which is very helpful! I feel confident that my emails are effectual. Great marketing tool!
I dislike the landing page creator. I feel it could use easier functions and better layout options. I do think practice helps.
It helps me to process a broad outreach with my marketing. Moosend competitors I've tried, did not meet my needs, nor my price point. I can access all my audiences easily through moosend.
The UI is pretty good. We are able to create and customize templates and set them with automation triggers. Scheduling of emails is quite easy and it offers us an option to personalize them . Moosend is aslo quite affordable when sending bulk emails.
Non so far. It has been a reliable tool. No dislike at all.
Moosend is the most affordable email marketing application setting up campaigns and landing pages is easy. Templates can be easily be customized and scheduling of emails feature works perfectly.
I love Moosend email templates because it's easier to use them as an e-commerce business owner
I struggled to understand their platform as a beginner
Moosend is helping to nurture leads for my business and engaging my current customers
Moosend is too much user friendly and easy to use.
Sometimes it is very laggy for the system.
It's solving my marketing problems.
Simple interface that just works. Email marketing should be easy to compose and send and Moosend does this well.
Nothing so far it's not free like others but it's well worth it.
We often email customers with offers after they have purchased from our website and this does it very well. Newsletters are a great way to convert people.
Moosend helps business owners, especially small business owners be able to deliver pixel-perfect email campaigns to their audience with ease and simplicity. It especially helps with solving the troubles of email marketing. Check it out today https://moosend.grsm.io/alexandreosborne
There is nothing that I dislike about Moosend. It is the perfect automation software to use when it comes to email marketing especially for small business owners just starting out.
Moosend is solving my problem of conducting data analytics from my email marketing campaigns and also helps with making sure my customers get the best landing pages
Moosend's landing page builder is the easiest landing page builder that I've tried. It's very intuitive and easy to get a good looking page built. The email automation is also very good and comparable to MailChimp.
While the landing page builder is very good, it could use some more advanced features that more expensive builders have (e.g. more editing customization options, have icons for checkmarked lists, have exit-intent popups, more layout options, etc.)
Moosend is allowing me to set up landing pages for my sales funnel and is also automating my email campaign which is being generated from Facebook ads as part of a pre-launch crowdfunding campaign.
Best price on the market considering all the services included. Automation, templates and image gallery. for those who have to start it is ideal, because it allows you to have all the services even with a reduced number of contacts. Customer service via chat is lightning fast
you need to create a real email account. In other similar services I could use dummy addresses through a hosts file.
I was able to use the whole package for free. And then I was able to import my list without any problem. Plus the automation works for me, for all new members.
Moosend has a very clear easy to understand interface. From choosing which lists to send to, to selecting a template and designing my campaigns it's all very straight-forward
The only thing I dont like is the method for choosing the time to send an email, rather than typing in a time or choosing a drop list there is now a clock interface which isn't as clear.
I use Moosend for collecting email addresses on my website and also sending out weekly promotional campaigns
Platform requirements are not too restrictive. Worked with aws.amazon Route53 (adding email server records) where I couldn't do the same with Mailerlite!
Wordpress form plugin is way outdated.Should match competitors form plugins, like Constant Contact, are doing. Also popular plugins like DIVI are not supported. I could manage without a seperate form plugin if at least DIVI support is there, which supportalmost ALL other Email marketing platforms.
Online Support can be a hit or miss depending on the quality of staff, sometimes excellennt , others are sorely lacking is understanding integration with other tools even on a basic level (such as DIVI).
Its free, user friendly and beautifully!
there is nothing i don;t like at moosend
email marketing with easy drag and drop design and full reports
It gives users details of every transaction they have made. It can also be used to track emails and business according to users’ preferences. Users can create contact lists rapidly and easily. This platform targets the required audience itself. This platform allows users to schedule different campaigns. It is quite a useful feature because the user does not have to remember the time and date for starting them. This
The pricing should be a little low for a greater amount of people to reach it. There is no free trial version for the users’. In this way, they cannot get familiar with the functionalities offered on this platform.
It is simple and easy to use and understand. The email marketing feature is best in its work as compared to other applications. The email sending function is fast and rapid. The interface is easy and neat. This platform performs all the necessary work which the user has to do.
Strength of Moosend is the amazing customer care, the speed and accuracy of their help and answers.
I can't find anything important as a drawback
The fact that they speek Greek for me is a great plus. The service works smoothly and everything is easy to reach and understand.
We are a market research company and need email marketing platform service only occasionally so we tend to prefer the "pay as you go" platforms. We tried Moosend recently and got open rates higher than with other platforms we've used before. We like that they support different ways of domain verification. The interface is easy and intuitive. Support replies very quickly.
We noticed that the time to upload lists is longer than our previous experience with other platforms. However, we were explained that while being uploaded, the lists go through a thorough check so it is beneficial in the end.
For us, it is a great instrument to send out invitations to take a survey to professionals who have agreed to receive such emails from us. We get higher open rates and therefore higher participation than with other platforms.
I love the ease with which it works and also the fact its intuitive user interface makes it a cake walk to use, it took our marketing team just a week to get used to Mossend
The pricing of the software can be a little better since some companies including ours have limited markets for budgeting especially when you are a small company
Automating our marketing efforts and making it easy for us to focus on key issues in our company since it saves us a lots of time compared to before when we were not using MOOSEND
Email sending process with transparent results. Showing detailed reports from different angles.
On a free account subscribers' limit is short.
A long list and also many things managing inside the "Moosend" account. "Moosend" insights are very beneficial to manage your email marketing.
Designing part and schedule is the best.
Price is a little high but i think it's justified
Our newsletter reaching to the clients into the inbox.. i have got maximum deliver ability
Its trial is totally awesome. No footer credit like other email providers. Their platform is user friendly and its connection to my website was with a single click
There is to be lifetime free version like previously
The email marketing strategy was very easy for me with no cost at all. Before deciding to buy the premium version I had full premium experience and close sales on start. My campaigns were top-notch and I grew my email list
Ease-of-use Templates are great Pricing is reasonable
UX design could use a little work, but it's manageable.
Sending weekly newsletters to my list.
I have tried all of the major email platforms available, and I was never really 100% happy with what was available. I am a single-person entrepreneur - I don't need a $50.00 a month platform. I always felt like I was overpaying with other providers. Moosend offers all of the features that I need, email campaigns, templates, subscriber lists, automation, etc... all at a very affordable price.
Nothing. Moosend is a great platform, very affordable and I highly recommend it!
Like all new software platforms, it takes a while to get used to their software and their "jargon". Once you do - it's pretty easy to set up and use - GREAT support!
What is best about Moosend is that the pricing structure is very reasonable and affordable for small businesses and nonprofits. This is done without sacrificing features that can help you grow.
There really it not much to dislike. If there were anything to dislike, perhaps it would be having more layouts and templates. But other than that, Moosend is great!
Our nonprofit uses Moosend to send out email blasts to promote our events. We are benefitting financially with the money we are saving. We are definitely more productive and our business has definitely increased.
It is useful for all e-mail marketing activities. Also, you can have quick answers when you have any problems. I can say that Moosend has really fast customer support.
Some day Moosend web site getting slower than other days. Maybe, the design page can be more effective, and also the Moosend website can include more templates.
A few days ago, I couldn't do anything when I am on the Moosend website. I reached customer support and they solved the issue in a good way. After that, the problem has sold.
The ease of use and the automation tools
the editor to create Moosend forms can be difficult to use
Creating an email list for my website
Many features, easy to use and amazing support
Sometimes things do not work out smoothly and you might need the support but they are more than amazing in resolving all issues
We are handling newsletters for many clients small or big, and there are features to have them covered all