Nutshell Reviews: 4.3/5 — Solid Choice

The customization, the dashboards, extensive reporting is good

Duplicate not great, need more integrations, import is tricky

CRM management and sales tracking

Nutshell is used for all stages of the business, most impressive are the automations and integrations they offer.

Nothing, it's the best bang for the buck and even has features we haven't experimented with yet.

All tools are in one solution. From emails, to inbound forms, to click to call. Very well priced.

User Friendly, Excells in Sales Automation and workflow , Contact and deal Managment, & Reporting and Anaylitics.

More customization options.Marketing Emails and the bounces drive my team crazy. It only pulls the first contact.

I have no idea about new updates.

Nutshell is a great CRM for small companies who are getting started and want to get an overview of earnings and statuses.

A pipeline could make things more efficient.

Helping our team keep track of sales and new and past clients.

I like how easy it is to use and that most functions are intuitive. I especially like the ability to type in a contact and immediately see all correspondence with that individual.

In the people database, I wish there was a way to organize the order of companies people have worked at with their most recent company on top. I would also like AI personalization functions added to email writing and scheduling for client marketing.

It has helped us better track our correspondence with buyers, so when marketing to them regularly, we know what last written to them was.

Ease of adding contacts and setting up follow up emails.

Need "guide" videos explaining the different sections of Nutshell, i.e. emails

Keeping contacts organized and letting me know about email opens and clicks.

Nutshell helps the small business to grow and handle critical challenges of sales. Helps B2B organisations work together to win more profits. Easier to set up and meet the target.

Nothing can be dislike about nutshell as it is operate by many companies. It provides many more sale in less time that is what any company need it is more usable software.

It help the team productivity, determine the cause of the problem and also identify and select thé alternatives for solutions. Sales performance increased and deal with lost.

Easy to use to manage your customer database. Allows you to keep notes on every contact with your customers. Allows you to connect Mailchimp, and other apps, to track which customers receive your marketing email. Whenever I want to know what has happened to a customer's account, I go to Nutshell, search for the customer, and then have all the data readily available.

The email marketing is not as good as Mailchimp for the price charged. The email builder is subpar in comparison. They need to completely revamp the email marketing system or eliminate it.

Allows me to have an online database of our company's customers that is easily accessible to all employees. The price is low and affordable for the business.

Free is not free. Nutshell is a fair price with an intuitive interface. Time is money! Even I could figure it out and the help desk was GREAT

Would like an easier way to turn an email into a lead in Outlook.

Helping clients know who we are (awareness) and following up on leads with gentle persistence automatically. Nutshell helps our sales focus

I like how it's customizable and I like how it displays information to keep me organized. I'm a creative and a little all over the place, but Nutshell keeps my whole pipeline/sales system together for me--whether I need to check for an overview, or spend time reviewing and working on all my leads.

Honestly, I don't have any major complaints. I think in a lot of ways its pretty comparable to most other CRMs. I just landed on Nutshell years ago as I was looking for a CRM to meet my needs, and here I am using it like 5 years later.

Lets me track my leads and keep notes on them. Also allows me to build a detailed rolodex of all my clients.