Reply Reviews: 4.6/5 — Highly Rated
A good tool for mass email, user-friendly interface, flexible system that allows you to change templates, leads at any time. Good and friendly customer support, which helps to solve any problems very quickly.
-responses from leads come the next day, -errors when adding a person to the copy when sending a response.
Coverage of the lead base that we cannot / do not have time to process directly.
Easy to set up and create various campaigns for multiple targets. Straightforward and user-friendly.
It's frustrating that prospect names can only be in one campaign at a time so that two separate flows can't run concurrently if there are cross-over names.
We're trying to reach decision-makers in a B2B capacity. Having used Reply in the past at another company with success, the addition of the LinkedIn extension was the reason I came back to Reply when I started with my new company.
Reply is so convenient for our lead generation efforts. I can see all the activity of each team member effortlessly. Rates are tracked so I know how my campaigns are performing and I can adjust accordingly. It's a much more intuitive software and suits my needs far better than the bulky SalesForce or Hubspot automation equivalents.
At this time there isn't really anything I have found that I dislike. I've caught on to the uses and workflow quickly and don't have any unaddressed concerns.
We are able to use reply for all our outbound emailing activities. Managers can see all the needed information quickly without having to ask each contributor for help or reports. It's really beneficial to have all the data in one place. the email previews are great, the template upload is intuitive and merge fields are flexible. Overall it's a great tool and I recommend it for anyone who needs email automation.
Proactive account management. Team always there to help if we need
We've not had the best return but not sure if that's because our messages aren't well written or if our messages are going through to Spam
it allows us to create relevant messaging at scale
The layout and ease of use. Customer support is good as well.
Some of the templates could be better but overall the whole platform works well.
It's helped with automated outreach to potential clients
Simple and efficient, the base feature of sequences following up with replies is helpful.
You cant edit the website for a contact, it always shows up as whatever their email domain is. The email limit count varies by sequence but the limit is linked to the sending email not the sequence, so it could show up that 100/400 emails have been sent from a sequence but if another 300 are sent from a different sequence you won't know you're approaching your limit unless you go through all the sequences linked to that email, or until it notifies you that you've hit your limit. If I've got 100 pages of contacts in a list there's no way to jump between pages without going through all of them 1 by 1, an option to jump to a specific page would be much more efficient.
Contacts are automatically removed when they respond which is helpful in preventing spam.
Very easy to use and understand. The integration to LinkedIn is very smooth and helps keep you on track during prospecting.
I wish I could see more insights into what is happening with my emails. Are they forwarding my email to another person within their company? How much time are they spending looking at my email? Did they open and instantly delete the email, so it counts as an open even though they didnt read it? Or did they open it and spend sometime looking at the email, so I know they actually read it. I would also like if you are trialing different approaches to emails, that if they dont open option A then it would send option B after so long to try that.
Reply is helping me stay on track during my prospecting. Also helping trial different pitches and what works/ doesnt work.
The simplicity of use and the capacity to contact high volumes of client consistently over long periods of time.
It's not so easy moving clients from one project to another.
Reaching more clients, more consistently and having a sustained marketing campaign running. We have gained new clients we wouldn't have otherwise gained.
The sequence and tasks are well managed. The reporting has all the right indicators.
The live support is only available in US Time zone
We are able to automate the outbound sales sequencing for our SDR's and minimise the efforts that go in prospecting manually. We are able to initiate conversations with our prospective customers.
Easy to onboard and use. Chrome extension is very helpful.
Occasional bugs during large sends, but QA tries to fix
Managing more systematized outreach.
I like the automation of sequences and emails. The ability to create multiple steps within a sequence and create own tasks.
I dislike the calling feature and the fact that you have to pay for minutes. Should be rolled into pricing already.
Automation and reaching out to a bunch of people with ease.
I love the simplicity to make customized outreach to a large volume of contacts. It is much simpler than using my CRM's native ability to sequence emails and has helped generate a lot of website traffic to follow up with potential customers.
I wish I could make linkedin outreach as part of the sequence in an automated sequence to do things like request connection and follow up with a message once the connection is accepted. Granted, this may be a limitation of my subscription, not 100% sure.
All about customer outreach for us. It greatly simplifies the time it takes to make sure I am following up with leads.
Being able to see who opened it so I know if I can recontact. Also the help with writing the email itself
That when I removed people from a campaign I can no longer see their history.
I wanted an easy way to time potential client out reach, but don't want to generate spam. I was able to get a number of new clients and have in passing recommended your product. I haven't dove deeply into your product, just ran a few campaigns. But I trust it, and I like that it seems feature rich and so far everything has worked flawlessly
Sequences, ability to filter people and analytics
it is very expensive, no package for startups
Email personalization Automation Scheduling
I like how team members can see each others' campaigns. Also, the fact that there are templates available for people who are not sure how to set up their emails.
There is nothing I dislike about Reply so far :)
I am able to send out campaigns along with auto follow-ups and that is great! I can check the reports even for last year and that is very helpful. It helps me analyze my campaigns better.
Reply.io has managed to create an easy sequence builder with a good set of actions and task management. My favorite tools include the linkedin engagement campaigns and the built-in dialer! Makes it easy to stay in one tool and be productive in your outreach tasks.
I think there could be some more integration with the various tools that help build lists and find opportunities. Also some more channels and automation features would be helpful, but I appreciate the fact that the current features work well.
With Reply.io, I am able to stay focused on the performance of campaigns and the tasks at hand, without having to go back and forth with other tools to get the job done. Everything this tool does, it does well, which in itself saves time.
There are dozens of sales automation outreach platforms, but I settled on Reply.io and have been happy with it. I like that I can create calculated fields, (e.g., for Industry, Title, Name, etc.) and include a fall back string if the person's profile is missing some content.
- We had to create a new subdomain when some sequences were already active. Once we deactivated the old subdomain, we could not use previously held Sequences with the new subdomain. - I wish the email finder Chrome plugin worked better, it almost never finds an email for someone on LinkedIn. I have to use RocketReach or something similar. - I wish Reply.io had direct Hubspot integration. When that comes out, it will be good. - The email validation system doesn't work as well as something like Hunter.io. It works but many of the emails come back as "Risky" which is a nice in-between that doesn't give you enough information to know whether you should use it or not. Thus, I've had to validate emails with a different product.
Automating my outreach and keeping track of who has responded.
Functionality and ease of use. It works whilst you're working on other tasks.
Once an email bounces, and you've provided a new correct email it doesn't seamlessly go back in to the sequence.
Good visibility of targets and their interaction with the contact sent.
Auto-email sending and sequencing. These two come in handy when running sales campaigns and make the platform seamless.
Creator restrictions and sequencing clearances are not fully useful and can get in the way of the process.
Solving high amounts of contact spread and management.
Customer support. When I used to work with other similar solutions, it generally took 24 hours to hear back from support. Reply's average response time is an hour!!
User experience. Not all the features and steps are intuitive enough. But again, this is totally levelled out by support's response speed
Automating cold reach out; carrying our A/B testing
I love the Chrome extension that allows me to add people to my database from anywhere I am online. The auto-fill LinkedIn integration with the extension is also great. I appreciate how easy it is to create and manage email campaigns. And the support team is top notch -- very knowledgeable, and they answer very quickly.
I'd like more direct control over the formatting of emails. By default, if you just type into the create window, it turns carriage returns into <br>, which just isn't right. I have to go in by hand and change the tags to <p> to make it look right. There isn't great support for including images in your messages. And, I'd really like to have more precise control over filters -- I'd prefer to do one comprehensive search with Boolean operators than running up to five different queries, saving the results of each to a list and then combining. I love the custom fields feature that allows me to tag contacts in a very precise way, but the fields are displayed in the order in which you created them; I'd prefer to be able to group the fields in an easier way for data entry instead of having to scroll all the way to the bottom to enter data in a field that I added more recently.
Reply solves my problem of needing an email marketing tool that easily supports A/B testing and gives precise control over all the steps in a sequence. It's made our email marketing much more successful.
Great user interface, help files and online support. Easier to get started than other platforms.
Continue to launch additional functionality for bulk outreach emails. Nothing noticeably lacking. Would like SMS text capabilities added.
Bulk email outreach
I like the automation features, and ability to track open / view counts to prioritize follow up
Managing lists and search capabilities are lacking. I find it easier to export to excel to manipulate custom searches
expanding our sales capacity, we would never be able to send out as many emails manually than if using Replyio
I love its ease of use while navigating through the platform.
I dislike that it is kind of pricey. It should definitely have more cold email feature and maybe reduce the price per email added.
Im currently using it to cold email potential digital marketing prospects. So far it seems to be working well.
Reply is a very intuitive tool, easy to use but most importantly allows me to keep track of the performance of the campaigns, what works and what doesn't.
They could improve the insights of the results dashboard. For instance, the number of clicks per user, if the email has more than 2 links, which one was clicked, etc.
It allows me to reach out to my target audience at scale.
The visible timeline and how the sequences are structured
I think it is a little bit of hassle to put up the mail address dns.
I am solving outbound campaigns in a structured manner
The live chat is very helpful. Someone is always on hand and can help you through any issue.
When Reply suspended sequences without letting me know.
Ability to send emails off without thinking about it
The best part about Reply is the ability to via and act on on the activity generated during a campaign. You can take a CSV of opens/replys etc and ensure that consultants are following up to generate activity.
The only thing I would add to this is the fact that it does not integrate with our chosen CRM. In all fairness. That can't be a fault towards Reply
The probelms Reply solves is the ability to follow up on all activity without having to add manual tasks
The simplicity of the interface. It does one thing very well rather than trying to be a crm.
I did run into some errors (campaigns not stopping once a person replied) that led to a few embarrassing situations. I'm hoping this has since been fixed.
Cold Email Outreach.
It's easy to use with a smart UI, being able to schedule emails to be sent using different time zones is also great. Salesforce integration is also very useful, allow us to track all activity on a lead when seeing them run all the way to conversion. Reply is what I'd generally rank as the industry leader in this type of software, having tried many. Their support team is vert quick to respond to any issues.
Lack of stats - unable to export them to CSV so its really hard to share performance of emails to stakeholders. Pages are really slow to load which is painful, probably my biggest issue with reply. Having tried other platforms that load much faster, this is somewhere they can improve.
It's enabled our outbound to run at 10x it's usual rates, pulling in more leads than ever before. We can hit a spread of certain industries with relativity little leg work when it comes to email. A/B testing is very easy, so our copy has also improved allowing us to share successes with other teams.