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Reply - drive your revenue growth with AI
4.6
(1,202)
by Reply
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Reply Reviews & Product Details

Reply Overview
What is Reply?

Reply is an AI-powered Sales Engagement Platform that helps businesses find new prospects, engage them through multiple channels, and create more opportunities at scale. From building targeted prospect lists with our own free database of 140+ million contacts to booking calls right through the platform – Reply allows you to streamline your entire sales process, saving up to 40% of your sales team’s time.

Powered by cutting-edge AI technologies, Reply handles some of the most time-consuming tasks on your behalf:

- Generate unique email templates based on a prompt or from scratch
- Assess and optimize your existing email template to improve performance
- Craft complex outreach sequences for any occasion or business goal
- Categorize emails in your inbox based on intent to pinpoint the hottest leads
- Respond to incoming emails on your behalf – from booking calls to handling objections

Its robust reporting system tracks all activities for every team member and automatically logs them to your CRM via native integrations, rich API with 40+ methods, or Zapier. Reply offers in-depth analytics dashboards helping you stay on top of your team’s performance.

One of the Top 50 Sales Products for 2023 on G2, Reply is recognized for its market-leading customer success/support services and trusted by over 2,500 companies – SMBs, mid-market, and sales agencies – in the US, Canada, and Europe.

Reply has everything you need to crush your sales quota and book more meetings:
1. Reply Data – free B2B database with 140+ mln contacts to build laser-focused prospect lists.
2. Multichannel Sequences with the record number of communication channels and automated touchpoints available.
3. Jason AI – our B2B conversational assistant that generates sales emails, sequences, and responds to prospects on your behalf.
4. Appointment Booking & Calendar to schedule meetings with prospects in a click.
5. Reporting dashboards with in-depth reports for each channel and team activity to track and improve your performance.
6. Native CRM integrations, rich API, and the power of Zapier to keep your data in sync across the tool stack.

Company Reply
Year founded 2016
Company size Myself Only employees
Headquarters San Jose, California
Social Media
Reply Categories on Findstack
Reply Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Training Documentation
Languages English
Reply Media
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: May 19, 2024
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1,202 Reply Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Aug 24, 2023
 Source
Overall Rating:
5.0
Daniel S. avatar
Daniel S.
Founder
Share
"Efficient and easy to use"
What do you like best about Reply?

It was very easy to navigate and setup. In general, we are very happy with the platform.

What do you dislike about Reply?

It can get pricey when you add more users and accounts.

What problems is Reply solving and how is that benefiting you?

They enable us to be able to send lots of outreach emails to prospective clients.

Small Business (50 or fewer emp.)
Aug 22, 2023
 Source
Overall Rating:
5.0
JN
Jes N.
Share
"Best out-reach software"
What do you like best about Reply?

I am impressed with the results this software generates. The engagement rates are very impressive.

What do you dislike about Reply?

We have struggeled to get the API between Reply and our CRM system to work as expected

What problems is Reply solving and how is that benefiting you?

We use Reply to scale our outreach to leads, and we use to maintain relations with existing customers. Both with impressive opening and engagement rates.

Small Business (50 or fewer emp.)
Aug 21, 2023
 Source
Overall Rating:
5.0
HM
Hurrem M.
Share
"One of my favourite business tools"
What do you like best about Reply?

Very easy to use and excetional customer service. Any time I have an issue or I am unsure of something, I just pop a question in the chat box and a real person (VERY helpful person) addresses my concerns tenfold! I absolutely love it, it is so user friendly and it streamlines everything; showing useful stats as well as a validate email tool and the quality of your emails to (wamr, cold) outreach campaigns. I HIGHLY reccomend.

What do you dislike about Reply?

Nothing! There is nothing I dislike about this.

What problems is Reply solving and how is that benefiting you?

Helping me win new business for my recruitment agency

Small Business (50 or fewer emp.)
Aug 16, 2023
 Source
Overall Rating:
5.0
FW
Frank W.
M
Share
"Smart systems for productive outreach"
What do you like best about Reply?

It's variable to my use case and has lots of built-in features so that you can create highly personalised multi-channel campaigns. The support I have received is fantastic also, the team are so helpful and their response time is second to none!

What do you dislike about Reply?

It's complex to use so it takes some getting used to, however, once you understand how it works then the ease of use increases dramatically. The calendar function graphic interface could also be improved so that it's clearer to see what is being sent and on what days but that's not a biggie.

What problems is Reply solving and how is that benefiting you?

We improve outbound for our clients by pumping in lots of new and existing data. People are then contacted via email, LinkedIn and calls to generate engagements. The system is great for that as it's adaptable and highly personalised.

Mid Market (51-1000 emp.)
Aug 10, 2023
 Source
Overall Rating:
5.0
JM
Juan Diego M.
Share
"Highly recommend, awesome LinkedIn feature"
What do you like best about Reply?

Outstanding tool. The interface is super clean and intuitive to use. By far the best feature is the LinkedIn automation tool. It sets it apart from its competitors.

What do you dislike about Reply?

It'd be awesome if sequences could be sorted into more folders. Maybe it's just me, but I tend to create lots of sequences and get messed up with names. That would make Reply even better. But at this point, I'm cherry-picking.

What problems is Reply solving and how is that benefiting you?

Reply is a lifesaver when it comes to outbound campaigns. It allows me to reach hundreds of leads per week while being careful not to fall into spam detectors. By far, the best feature is its LinkedIn automation tool, allowing me to automatically have many points of contact with the lead (automatic email + automatic LinkedIn contact request).

Small Business (50 or fewer emp.)
Aug 08, 2023
 Source
Overall Rating:
5.0
Erik D. avatar
Erik D.
Member Of The Board Of Advisors
Share
"Reply is an amazing tool with even better customer support!"
What do you like best about Reply?

The tool has many easy to use features and it's always getting better! Their customer service and support teams are very responsive and helpfu.

What do you dislike about Reply?

Nothing! reply does everything well. It has been a great experience.

What problems is Reply solving and how is that benefiting you?

Sales enablement and marketing campaigns. They help us generate leads and brand awareness.

Small Business (50 or fewer emp.)
Jul 31, 2023
 Source
Overall Rating:
5.0
EB
Evan B.
Share
"Shelly - The Master"
What do you like best about Reply?

Once you understand how it works, everything is extremely easy to use and keep on top of.

What do you dislike about Reply?

Nothing so far. Any time I have questions, they're answered quicly by the team

What problems is Reply solving and how is that benefiting you?

Keeping on top of outbound emails and prospect interest

Mid Market (51-1000 emp.)
Jul 20, 2023
 Source
Overall Rating:
5.0
ER
Elizabeth R.
Marketing Consultant
Share
"Easy & Good support"
What do you like best about Reply?

The interface is very friendly and intuitive. And never fill alone because the support team answers very fast to any question. It is a simple-to-use yet complete software.

What do you dislike about Reply?

I would like for them to have a better positioning in Google so information about them is easier to find, but I guess is a matter of time. Also, more documentation and tutorials on YouTube will be great.

What problems is Reply solving and how is that benefiting you?

It helps reach clients; we currently use it for emails only, but it allows so much more in the automation of sales outreach. We started using it in 1 office and finally decided to extend it to the entire organization.

Small Business (50 or fewer emp.)
Jul 12, 2023
 Source
Overall Rating:
5.0
VK
Vic K.
Share
"Best tool for lead generation so far"
What do you like best about Reply?

- easy to set up sequences with various channels and options for dif goals - sent perfectly-looking emails (not all senders do that) - thorough statistics + prompts! - great support team

What do you dislike about Reply?

Not found so far, I like their tools and believe that anyone can find what they need for their business goals. If something occurs, I am sure they will solve it.

What problems is Reply solving and how is that benefiting you?

set sequences, track prospects, good-looking emails and statistics. My open and reply rates increased significantly here.

Mid Market (51-1000 emp.)
Jul 04, 2023
 Source
Overall Rating:
5.0
LR
Luis R.
Share
"Útil, rápido y efectivo"
What do you like best about Reply?

Es una herramienta tan sencilla de usar como útil para contactar con potenciales clientes. Además las métricas que ofrece son muy buenas.

What do you dislike about Reply?

Cuando se selecciona el día para los "steps" estaría mejor si se pudiese seleccionar el día real en un calendario. No dentro de N días.

What problems is Reply solving and how is that benefiting you?

Automatiza el envio de mails pudiendo desatenderte durante la duración de la campaña.

Small Business (50 or fewer emp.)
Jun 27, 2023
 Source
Overall Rating:
5.0
JM
Juan M.
Share
"Best email marketing platform so far"
What do you like best about Reply?

It is a very intuitive platform, plus the options available make the automatization significantly optimized. Has some other features, such as verified contacts and AI templates. It also has an email warmer as partner.

What do you dislike about Reply?

So far I haven't realized about any dislikes. In comparison with other platforms it is actually a very good one.

What problems is Reply solving and how is that benefiting you?

Automating email marketing and contacting decision-makers. Also, analyze how useful my templates are based on the open and reply rates.

Mid Market (51-1000 emp.)
Jun 22, 2023
 Source
Overall Rating:
5.0
LB
Lianna B.
Share
"Reply.Io - Try IT!"
What do you like best about Reply?

After a lot of extensive research into email tools that integrate with Salesforce, I came upon Reply! Reply is going to be a game changer for our team. Not only is it easy to use (much easier than Salesforce, I must add), the support team is actually really great and responsive. Every time I've reached out for assistance, they have responded within 20 minutes and have been friendly and helpful. Additionally, I love the fact that you can be billed per month which is great for our team and budget.

What do you dislike about Reply?

You can only send 400 emails per email address per day which can be a bit of a hold up if you are crafting a large cold email campaign. It would be great if this could increase in the future.

What problems is Reply solving and how is that benefiting you?

The AI sales assistant is super handy when crafting outbound email cadences. I also really enjoy how easy it is to build sequences. We are using this in conjunction with Salesforce, and the integration was so easy to set up.

Small Business (50 or fewer emp.)
Jun 12, 2023
 Source
Overall Rating:
5.0
WB
Will B.
P
Share
"Outstanding Program"
What do you like best about Reply?

Reply is an excellent service that is easy to use and comes with an impressive suite of resources that makes outreach to candidates very convenient.

What do you dislike about Reply?

There are a few technical limitations, but I haven't found these issues to hinder our process.

What problems is Reply solving and how is that benefiting you?

Rapid client contact and review of communications from prospective candidates.

Small Business (50 or fewer emp.)
Jun 12, 2023
 Source
Overall Rating:
5.0
Benjamin C. avatar
Benjamin C.
Director
Share
"An excellent tool, our secret weapon!"
What do you like best about Reply?

We've loved exploring the reply data beta to identify relevant leads from within a wide database.

What do you dislike about Reply?

It's a great tool for cross-channel prospecting but from what I've seen the CMS functionality could be built up to really deliver an end to end sales engine.

What problems is Reply solving and how is that benefiting you?

Finding lead contact details and enabling us to reach them effectively.

Small Business (50 or fewer emp.)
May 29, 2023
 Source
Overall Rating:
5.0
MD
Mira D.
Share
"Reply changed our lives"
What do you like best about Reply?

- Intuitive and easy-to-use tool; minimalistic although cool UI, so your eyes are not tired after spending the whole day with Reply - Before Reply, we were using Hubspot for email sequences, and it was a disaster; our domain was almost blocked since there was no opportunity to set the limits of email sent per minute, for example, as well as sometimes Hubspot was not able to track the opt-out or bounce and continued to reach out to the contact which also had a bad influence on our domain - Reply is highly focused on keeping your domain healthy; the team is always open to helping you with any questions and can quickly analyze if something went wrong - The reports module shows you the team's performance from every angle possible (you can analyze the effectiveness of each sequence/ sequence step/email template/email account etc.). - We haven't had a chance to use triggers and multichannel efficiency yet, but I believe we won't be disappointed

What do you dislike about Reply?

To be honest, for now, it's hard to say if the tool lacks something. I like that the Reply team has a lot of new features to be implemented really soon, and by the way, you can see their progress through some kind of feedback platform they created (not sure how to call it) + you can always suggest new features and be sure they'll review it.

What problems is Reply solving and how is that benefiting you?

First of all, email sequences are quick to set up and launch. The great feature is that Reply analyzes the answers and divides them into categories. Of course, we check it since the tool can sometimes make mistakes, but in 9 of 10 cases, everything works perfectly. We do not have to spend much time analyzing the performance since it can be done in a few clicks. Also, we can quickly change/update our templates and change the order of steps, etc. There're lots of features that helped us save a huge amount of time