Reply Reviews: 4.6/5 — Highly Rated

Either the fact that I can automate Linkedin Actions or how incredibly helpful & responsive their support is. Both are indispensible for me.

The fact that I can't set conditional steps in the sequences based on the prospect's engagement with the previous steps. I can do it with triggers as a workaround but it'd be nice to have it as part of the sequence abilities.

Scaling cold outreach while maintaining high-quality personalization for each individual prospect

- lots of functions in the interface - super-responsive and helful amazing support team - that's the most important for me in this list - haven't seen any glitches yet - easy to use, easy to start - all needed integrations - I use it daily, and I love it - It was easy to teach others to use it, and it was implemented in our tema super quickly - Amazing base of leads search - lots of leads added to our base through Reply.io, many of them closed already

Nothing yet after 4 month - it works perfect and most of all I like the support team. I'm amazed how they dive into your question and provide a useful, personilized feedback.

- we search leads in their database - we build sequence for outreach - we receive responses and close leads All we need is here:)

The ease of use. The inserted AI The serious features that doesnt take much learning puts reply well ahead of the competitors. Customer support is amazing, attentive and always contactable.

The only thing I can think of for first time users of tech software and sequencing it probably needs to be have loom videos of each step.

I was really looking for a solution that did absolutely everything. Every channel. With recommendations. Ease of use. But in a simplified manner that fits with our ethos utilising #ClosedCircuitSelling. Which essentially is a permission based / warm call / creative - go to market strategy, that feeds into mapped adequate delivery pathways.

I switched to Reply.io after using many other tools on market for our Outbound email campaigns and found it to be super easy and conveniet to use. It has almost every feature that one could ask for and the customer support is great. The AI and automation features make setting up the campaigns so easy & the statistics provided are very helpful.

It could have better integration with more Email service providers

Helps send outbound emails, keep check on rate limits and let's me handle the replies all in one place

Great UX and such a nice a helping team that solves any query you have! We use it every day for mailings and it's also super easy to implement and integrate with other tools.

A bit tricky sometimes with setting it up without gmail.

Cold Mails

Support of the team, helpdesk Easy to work with the product

There's no such thing yet I'm still actively testing

Helps to actively generate leads. The most affordable way

Part of my role is to communicate with clients and with prospective customers and partners. Reply is helpful in curating and delivering messages on a large scale. Not only that, I utilize their tools and templates to personalize effective emails on a daily basis. I really appreciate being to able to track delivery rates and responses, and to tailor future content appropriately. Reply's reporting helps me make informed decisions.

I'm still learning about crafting more positive emails and keeping the reading level moderate. Some of my work involves technical communication, and that can be harder to translate into lay terms. The more I use Reply, the better I get at improving readability in my email sequesnces.

Reply saves me a lot of time by helping me send thousands of emails per week. I am able to customize them and improve readability and deliverabilty with each campaign. I get great insights into each sequence and feedback on what I can do to improve. I desire a call-to-action from my audience and using the template grader helps me write informative and engaging emails.

They add more tools each year to improve marketing efforts. We don't have to go looking for another provider to obtain what we need. I use it everyday and it is so easy to use. I love that Reply's AI can understand what my prospects replied and categorizes messages. It makes work life easier. Regarding customer support, I appreciate it only takes a few minutes for them to assist you personally. They go beyond what you asked, and try to solve the issue in the most efficient and easier way for you.

There are still some gliched that they are working on, but if you sent a note, the tech team tries to fix them fast.

Adding more email addresses to one sequence after having activated the campaign. I was not clear on Reply's article that after you have activated the campaign, you must manually select recipients and assign them to each email address so that they go out. Reply did that for me after our interaction by chat.

I've used other 3 email automation tools in the past and Reply has by far the easiest layout for the end user like me. I use it heavily btw, at least 2-3 hours a day, everyday and I love it. It's not only the tool itself that is good but they help with templates, best practices, tips, warm up tools, email health - they're really experts in the world of getting your email to your prospect's inbox, in the end of the day, that's what matters. And I've been having the most success with Reply if compared to other tools, in the last 3 years.

I loved the new "triggers" functionality but it needs some enhancements and new funcionalities for non-Linkedin users. There are things I want to automate, for example something simple as someone who finishes a sequence but did not respond can be triggered to a new sequence, I can move people who finishes sequences, but can't specify if they're finished because they replied or bounced or etc.. Needs to fix that. Other than that all good.

Reply helps us solve the consistency-problem in lead generation. Although there is not an exact science in sales and marketing, Reply help us have a predictability in results AND, most importantly, test what works and what doesn't in the markets we work with. The A/B testing and analysis we get is awesome.

I am brand new to Reply, and needed some assistance as I am also new to email marketing. I was assisted by Anastasiia, who was very knowledgable and patient as she helped me through my issues getting my first campaign started. Can't speak highly enough about Anastasiia! Thank you! We are very happy Reply Customers!!

Nothing so far. I have been able to accomplish everything I have needed to do so far.

We are utlizing Reply's advanced email sequencing features.

Lead collections Email Sequences Analytics

There is nothing to be dislike for now it's very useful.

I am using Reply for many uses, I am using it for Lead generation, after getting list I am doing email/social media sequencing. Also it's very helpful for me to take follow ups automatically.

Reply.io has been an integral part of my technology stack at kinesis growth partners. I apprecaite their support team very much as they have always been helpful when I have a question. Additionally, I find their live webnairs very helpful and I look forward to being a contiuned user.

I have no complaints to date with Reply. I've been a user for ~3 months and have not found any issues or cause for concern.

Reply is helping me stay organized as I monitor who I have been in touch with or look forward to being in touch with.

Reply.io is a great email automation tool. It was easy to get setup and the UI is very user friendly and intuitive. The main thing we like about Reply.io is their exceptional customer service. We used the customer service chat quite often with questions on how to use the tools and always got excellent support.

I wish they had a feature for email warmup. I have to get that feature somewhere else because my emails started going into spam

Cold email automation and lead generation. Required feature for outbound sales for any company

Ease of use. Streamlines outreach that I can scale easily. Support is incredible and they will help you with everything.

Sometimes hard to find settings. Also annoying that I have to email them to downgrade. Forces me to reach out to them to request monthly access.

Helping me do cold email outreach at scale

We have been using Reply for just over a year and have been very impressed with its functionality and customer service. The platform is easy to use, and the team are always on hand to advise if we have any questions. Would definitely recommend.

The functionality for prospecting email addresses is not on par with services that specialize in this. I would not recommend Reply as a tool to specifically search for email contacts if this is what you are looking for.

Automating email outreach Creating sequences Monitoring email campaigns A/B testing email content

The ability to intergrate with Linkedin.

The response time from the team in 15min

The ability to have a single view of all our engagement with potential clients

Very intuitive to use, nice UID - I had used a few other tools in the past and I feel like this is the one I fancy the most. It does what it's supposed to do and although it sounds basic, some tools don't quite do what they're supposed to. So it's actually a compliment. The support team is very responsive and knowledgeable. They've been quick to address any questions or issues I've had. I'm also positively surprised by the accurate contact details the extension gives. I use 3 other tools in parallel to the Findy extension and it's sometimes found contact details the other did not.

I will start by saying that no tool is perfect. I had some hickups with my steps in the sequences but I guess that was part of my learning curve. I'm still not entirely sure if the one off sendouts really work (my test to myself didn't) and I'd love to have a less cumbersome access to a) the contacts I sent to and b) to the stats. Basically, I try to avoid one off sendouts through reply.io for that reason.

I was looking for a tool that is easy to use and allows for setting up sequences and steps for various channels.

The platform's automation capabilities are robust, enabling personalized email sequences and follow-ups that have significantly enhanced lead nurturing efforts and comprehensive analytics and reporting tools provide valuable insights into campaign performance, aiding in fine-tuning outreach strategies.

Nothing, the platform works very well, very happy with it.

Reply is a perfect tool to engage with new leads and existing clients.

Their customer service is amazing and the product is really easy to use.

Nothing I can think of except for a few things that are a bit harder to find., but they are helpful in pointing me in the right direction.

I needed to send email sequences and this was the best product for me to use. I'm also able to run multiple campaigns and track effectiveness.

Having a marketing agency, I compared many tools before choosing Reply. What made me choose Reply was the follow-up they gave me since I contacted them and they guided me in all my doubts with all the patience and confidence. Using Reply: their support is amazing, they solve my doubts in real time through live chat with real people, and they really care that the problem or query is solved. On the other hand, the operation of the tool itself is very correct, we have not had any problem with deliverbility, which in the end is the most important thing. The structure is very easy to use and you can organize your customers very well. Without a doubt, I recommend it.

As for the tool, I can't complain at all about anything, as it delivers what it offers. If I had to say something less positive, it would be that I would have liked to have had access to their new "Data" tool without having to pay credits to use it, as it is in beta. Although this is not a big deal, since I did not hire Reply for this functionality, it is an extra.

Daily tasks of email campaign management and meeting management. This makes my day so much efficient as I can save time managing all in one platform.

Great tool for follow-ups and amazing customer service

nothing, it is a great tool which I am happy with

helping solve continuos follow-up automoated

Automation of email workflows saves us hours in the week. Chat support is responsive and helpful, especially Anastasiia and Dan.

Chat could have responded a little bit faster, but we understand having high chat volumes.

Automating the way we follow up with new and existing customers

From the moment I started using their services, I discovered a powerful tool that revolutionized the way we engage with our customers. ReplyIO's user-friendly interface and robust features allow us to streamline our outreach efforts and nurture valuable connections effortlessly.They also have unparalleled customer support. The team's responsiveness, professionalism, and willingness to go above and beyond have exceeded our expectations. They consistently demonstrate a genuine interest in our success and promptly address any inquiries or concerns we may have. Their support has truly made us feel valued and appreciated as a customer. Thank you, ReplyIO, for revolutionizing our marketing efforts and for your unwavering commitment to excellence. We look forward to our continued collaboration and achieving even greater success together.

In all honesty, it has been challenging to identify any significant issues or areas of improvement with ReplyIO. One aspect we have noticed is that occasionally, the email deliverability rates can vary.

ReplyIO has provided an intuitive and efficient platform for managing our outreach efforts and marketing campaigns. With its user-friendly interface and comprehensive features, we can seamlessly create, automate, and track our marketing activities.

- Easy to use API. (Great documentation) The API was one of our top requirments to enable us to build the tool into our workflows. This has enabled us to fully automate end-to-end processes with connections to our internal line of business systems. - Great support. Queries always answered quickly and helpfully. - Analysis of email content for spam/junk signals.

Could do with a few more features in the base plan rather than having to pay for next plan up. Connecting Zoom accounts as an example.

Automating outreach to prospective clients. By handling outbound email automatically our users are saving hours of work on a weekly basis.

Reply is extremly helpful as it automates sales engagements. It's user-friendly and found it very easy to navigate as soon as I started using it. We were early adapters (more than 3 years ago) and used it at the SAME time as Outreach.io - Outreach was fantastic BUT - TOO (expensive, cumbersome, etc.) compared to the easy of use, simplicity and affordablility of Reply.io. If you are a SMBI would highly recommend reply.

None so far. All of my experience with Reply have been very helpful and manageable.

Email automation connected to Salesforce SFDC made simple and easy to use.

- Setting up email campaigns is incredibly easy. The UI is intuitive and easy to understand. - The support team is always with you, answering really fast during the day and even at night - almost all the problems can be resolved in minutes - The system itself and the recommendations provided by the Reply team are really useful. They are always on your side and help your email campaigns to be successful. - Super detailed people and stats filters!

- There's still room for development when it comes to LinkedIn campaigns (adjustment of daily limits, cookie session refreshing, etc.). Waiting for further updates :) - It would be valuable to see a kind of log for communication with every prospect in People (what step of what sequence was sent and when, and what happened next, etc.)

Reply.io has simplified our email campaigns, solving problems and benefiting our business in significant ways. 1) Time Savings: It automates follow-ups, freeing up time for other tasks and improving our efficiency. 2) Better Email Delivery: Reply.io maintains our sender reputation, ensuring emails reach inboxes and reducing bounces and spam. 3) Efficient Lead Generation: Automated drip campaigns help generate and nurture leads, providing a steady flow of potential customers.

Quick response time from customer support to resolve any issues/ questions

It's a platform with a a lot of features but simple to use. Need a bit of time to get familiar but once you do, you are on a roll...

Saves time managing bulk emails Helps track success on customer campaigns

What I like best is that I can create as many campaigns as I need so I can automate different processes of connecting with prospects. Also that I can see the performance analytics of my campaigns and that I can create AI drafts, which simplify tasks without loosing quality.

I think that the inbox can be improved in a couple of ways: 1.- Being able to filter the inbox by campaign can be awesome, but I didn't realize until just a couple of weeks ago that I was able to view it as a whole haha! 2.- On the People tab, I'd love to be able to click on the contact and also see the last email I sent, so I can either create an email with Jason AI or manually reply or send a follow up

Being able to create as many variations as I need in every step of the sequence is great, as it makes it feel more 'human' when reaching out to different people in the same company. Now, I can focus on finding leads, while Reply handles the rest—generating initial conversations, expanding the funnel, and increasing the potential ARR of my business.

I love how easy it is to deploy a new drip campaign. The platform is user friendly and reporting is very straightforward as well.

It would be nice to be able to alter the date of email sends after a campaign is deployed.

Reply helps us reach a large amount of prospects via drip campaigns, taking away the manual labor of reaching out to prospects and remembering to follow-up if they haven't responded. Reply has automated our sales process, cutting out hours of time for us.

I have used Reply.io for a few years to run email marketing campaigns for our outbound and inbound sales efforts. I really enjoy how user-friendly the tool is and how quickly new features are created. Reply.io is growing and adding more and more great features for sales and marketing campaigns. I found analytics super easy to make, navigate, and use. As well as creating content, analyzing its effectiveness, and monitoring the campaigns' overall performance. Great job, Reply.io! Keep it up!

It's even hard to say. I have had a few dislikes in the past (like lack of inbox, the ability to assign labels/categories for types of responses, or lack of LinkedIn automation). Still, all of these were either improved or created by this time. No complaints!

Create, run, and analyze sales engagement at all sales cycle stages