Reply Reviews: 4.6/5 — Highly Rated
Reply.io's online customer support is the best I've experienced in a long time. Their response time is fast, and the team is friendly and helpful. Their detailed resources help users to set up and navigate the platform with ease.
The chrome extension to Linkedin used to get emails; experiences hang-ups and this can be frustrating.
Email campaign automation. The benefits include the ability to set up and schedule email campaigns automatically and have an in-depth analysis of the performance of the campaigns. It takes the guesswork out of what's working.
Number ONE thing you need to have in your head is that REPLY.IO is designed for cold email outreach. It has everything you need to hit your monthly quota! Full of integration, email warm-up, calendar integrations, LinkedIn integration, Li real-time email finder, email verifier, triggers, integrations with DB services, advanced variables, analytics - everything! I like their support! Seriously! Support is outstanding! Yes, outstanding because it takes on avg 4-7mins for them to join your conversation. Ollie, George, Eugenia, William - they ALL are true email wizards and PROs
I would love to see a monthly subscription back available.
In my everyday life, I use reply.io for sending out email sequences by taking leads in real-time from Linkedin. My benefit is simple - I use reply.io to do multi-channel outreach
I love how easy it is to plan and schedule sequences without having to worry about the campaign breaking – because if it does, I get a notification in my log on the platform where I can easily go and resolve the issue in a few minutes. Amazing UI, especially if you compare to heavy platforms like Hubspot – Reply is actually built for startups who want to grow and move fast.
It's been 4 months I've been using Reply and there are no issues I have faced. The customer support is super fast and responsive. If I face any issue which I cannot resolve myself, then the support team has been able to resolve it within 12 hours. That being said, I still feel the platform is a bit heavy on pricing but I can assure you will get the value for your money if you're able to convert your customers.
Super user-friendly drip campaigns, unlike all other tools I have used (Hubspot, Snov, Lemlist, etc). You have the ability to create multi-channel sequences, targeting everything from LinkedIn to Calls, to Emails. Lastly, I love the insights the Outbox feature gives me – truly one good innovation here. There are new features being added every week like the recently added email warmup feature (which you get for free here unlike on other sales automation platforms like Lemlist).
The entire system of sequencing, lists, filters, all make it very easy to launch cold emails that seem like they're coming from you.
No downsides as of yet. Everything has been easy to use and work with.
My sales reps don't have the time to send 20-50 emails per day for their own outreach. This makes it possible to have a steady drip stream of outbound contacts to our targeted prospects.
- The A/B testing function is super easy to set up and spontaneously changes are done easily a quickly - The reply.io customer service is very responsive and even without asking they are reaching out to you help you with your technical set up - the plugin to identify email addresses is outstanding and adding new contacts to a campaigns takes a second
- The performance tracking of the A/B testing could be a bit better. If you have A/B with the same subject line, it is not so easy to see which email is which - The upselling of extra features is a bit frustrating sometimes
- We were able to reduce our daily time invest from probably 3-4h to less than 1 due to the plugin that helps us identifying emails - performance tracking of our campaigns - A/B testing
I find the UI super straightforward. I was taught the basics by another team member in about 10 minutes and I did the same for another colleague the same day; I don't know of any other software where I could've said the same thing. Really happy with the product all around.
I haven't found any downsides yet, but when I do I know the team will be very responsive.
I love how the software automatically checks for mistakes in my tags for company and client names. This has definitely prevented me from sending embarrassing typos to prospects.
I like the customer service, they not only helped with how to set up a campaign but they also helped with problems like deliverability and why some campaigns weren't hitting the inbox. Great support and get back to you in less than 5 mins in chat.
Everything was pretty good, would like more copywriting support although they just introduced AI copywriting which is pretty good. Need a better way to track and do outbound calls. Zapier connection to ring central made me which there was a native phone integration that works and has voicemail.
Sending cold email in a way that is easy, with support that is there for a reasonable price
How simple and organized it allows my communication with multiple candidates at the same time.
Nothing really- once I started familiarizing myself with the sequences- I was off and running
Time management
Creating sequences is easy and fun; there are many different triggers, and the fact that I can add multiple channels into the sequence has transformed the way I do outreach. I also like the Chrome extension for LinkedIn. This tool has basically everything a salesman needs within one easy-to-use platform, and I love it.
The interface is a bit clunky and outdated; the vertical menu bar takes some getting used to. That's nitpicking, however. Other than minor design flaws, I have not discovered any downsides.
Reply has enabled me to save at least several hours per week. Moreover, it made analyzing and improving outreach much easier.
The customer support is amazing! They always help you in order to solve any issue you might have! The tool is super easy to use and helps you to save a lot of time.
It should be able to integrate with more apps!
I use reply to send bulk emails for outreach.
Love how easy it is to use and the great customer service.
Sometimes when I am doing a lot on the site and saving a bunch of stuff, then the site is a little slow to respond.
Outreach & marketing.
Reply is a great tool for email automation. It is pretty easy to use and integrates well with Hubspot. In fact, if you use Hubspot and want email automation but can't afford the extortionate prices of Hubspot, using Reply with HubSpot is a great workaround and works almost seamlessly. Creating email sequences is a breeze and the customer service team are truly exceptional - the guys are really good, and have helped me a lot any time I have had an issue. Overall the product is awesome, the customer service team is probably the best I've ever dealt with, and it is fantastic value compared to others on the market.
The product isn't perfect though; the LinkedIn automation is a pain to use. I'm sorry to say that but it often doesn't work, and even when it does it isn't fully automated, you still have to click on every task and launch it (which can take ages if say you want to add 80 people on LinkedIn and each task takes around 30 seconds to do including load times). However, when it does work, it is much better than doing all that manually on LinkedIn, so it is good, I just think it could be even better.
Email automation and LinkedIn semi-automation.
It is a perfect and easy-to-use automation tool, great to keep track of all of your leads, easy to create content to keep presence in the market, and position your brand easily. Create a sequence for different audiences and personalize your emails to have a better impact on your sales. If you are a salesman or sales development representative, this tool is going to help you greatly to achieve the goals you are looking for.
There are no downsides to using Reply.io platform, it is a great sales tool but will also depend on your creativity to create sequences that are successful to your audience.
There is no need to keep wasting time sending emails that are going to end in spam, with Reply.io you can have access to an AI that will provide a review of your emails, and will prevent your emails to go to spam folders, also you can track the open rate of your campaigns.
The system can assess which contacts are valid very quickly, which makes it pretty slick. The sequencing system is pretty clever and it's all round a good product.
I can't find a way to make it prioritise subsequent emails as opposed to initial emails, so you need to get clever if you're limiting the number of emails you're sending on a daily basis.
We are using it to generate sales through video pitches. The benefit is that it's working and getting us business.
I like how easy it is to set up and modify sequences and templates in Reply!
The plug in functionality is slow at loading sometimes
Automation and better understanding of reporting of what works and what doesn’t
The email sequences. Once they're set up everything works automatically. The initial email and the follow ups. You don't have to do anything! Also love the blacklist feature. Which means that I can blacklist contacts and domains so that once they've shown no interest I don't keep sending them emails.
Nothing...honestly it does everything I need!
Sending automated cold emails to several prospects
Customer service was very good. The automation features are totally adequate for conducting a customized cold outreach campaign. Good customization features.
Lacked a few features that other platforms had. As I recall, it was things like pre-recorded voicemails, which aren't a big thing, but do make a difference. ALso, the price was a little higher than other platforms.
Cold outreach B2B marketing campaign
The ease with wihich it was set up and easy to go about with the leads and extracting quality ones makes it more interesting. Highly recommended.
Nothing till now. Till date nothing is there
To get into leads and decision makers was difficult and most important. To some extent, I am very happy
The most powerful function is the ability to be everywhere your audience is at scale. This software is different because it allows custom programmed steps. So you can add custom Facebook or Instagram messages. Reply + a Virtual Assistant is an automated hands-off sales accelerator program. It's a very intuitive and easy-to-use program.
Since it's a newer app there are the occasional, expected bugs and glitches. They do a good job of tackling these issues as they arrive
Outreach to hundreds to thousands of prospects while keeping track of each step of the outreach process. Scaling outreach is hard without a platform like Reply and of the alternatives, it's the best one.
Easy to use and email finder is amazing.
The email finder is a tad slow and could use speeding up.
Finding emails, enabling our sdr team to send emails to prospects and start on outbounding campaigns
I like the overall ease of use, the integration with chrome (which works great for LinkedIn Sales Navigator), and the education component on how to improve my outreach language.
I wouldn't say I like that sometimes I can't find prospects contacts that I can acquire using other platforms like RocketReach, etc.
Reply helps me tackle our cold lead gen efforts. It makes sending punchy outbound emails to those in our target market wildly easy.
Reply is easy to use yet powerful. We use Reply for all our email campaigns and utilize the statistics to gain insight into our messaging. Customer service requests are addressed quicker than I've ever experienced.
I haven't found any issues that we couldn't resolve.
We use Reply to communicate with a large potential customer base across the country and use the statistics to improve that outreach regularly.
I like the integration os sequences as well as the writting assisance Reply offers.
I do not like the initial leaarning curve.
I am solving how to import contacts the most efficient way and I have realized Reply is an all in one software.
The customizability of workflows and easy to navigate user interface.
Reply should have a hubspot integration.
Managing communications efficiently. We made workstreams related to managing outreach substantially more efficient.
it is easy to navigate and is very smooth
it made it difficult to update my email signature
I'm using this at work for my email campaigns
I have been using reply for years for multiple projects. I got pretty good results with some of the campaigns. I like that it gives me a lot of control over how I want to set up outbound emails, subject lines, and schedules. Thanks, Stefanie J. for great customer support and always being available for a consulation.
You will need to spend some time setting it up. But it worth it in a long run.
Outbound Email Marketing, Sales
Well to be honest I love how user-friendly Reply is, I found it very easy to use as soon as I started using it... It has made my heavy prospecting a lot whole easier due to all the small gadgets Reply has, in other words, I have been able to supercharge my team's sales... by 10 fold with thousands of multi-touch points and several automation sequences that enabled my team to meet our sales and marketing goals, so in other words its a great sales enablement platform!!
Not the biggest fan of not having Linked-In fully automated... its a major game-changer in the b2b industry, another big dislike for me is the user interface regarding any kind of change you want to make in settings... I would like to have more control over it and not rely as much on the development team, another big dislike is the fact that the task counter is not being updated in real-time...I would recommend highly working on that small feature.
We are solving companies deal with underperforming sales reps... With our AI human enhanced solution, we can help companies overcome their team not meeting expected goals... We help people save time by giving them a high-end tool that allows them to automate sequences that let customers bring more deals to the table.
Reply has helped me to automate email outreach to the point, where it's out of sight, out of mind just ticking away in the background generating new leads for me all the time.
It can be tricky to make the emails meet the recommended criteria as they both need to be short but also include a number of features like questions or positive words etc
I have found the answer to my fear of cold emailing with Reply - by automating it, I am taking the personal aspect out and that makes it easier to send pitches.
Really like this platform - customer service is really great too - always there to help Reccomended
nothing at all so far I'm pleased to say
improving outreach
- trivial to kick off - all the bells and whistles needed for an early stage startup
no linkedin integration calendly <> Zapier <> reply.io integration malfunctioned for me. I wish there was a Whatsapp integration, but instead I just do straight texting. Overall, great product!
- reaching out to prospective customers - automated follow ups over email - automated follow ups over text