Reply Reviews: 4.6/5 — Highly Rated
Reply is the best tool I've used for cold outreach. The platform is intuitive and easy to navigate. I love the LinkedIn integration and the detailed tracking of campaigns. Another great feature on top of this is the browser extension with email search. Lifesaver!
Can't think of any downsides. Whenever we've had a problem, the support team has been very responsive, providing information and support to sort out the issue as quickly as possible.
Using Reply is saving our team a ton of time and effort in following up with our clients. We are able to send campaigns to hundreds and thousands of contacts with minimum effort, ensuring we do it safely, thanks to the warm-up feature.
The platform is easy to use, has more capabilities with automated featuers, and is well priced. The best bang for the buck
I wish it has more automated LinkedIn capabilities.
Reply handles the problem of trying to prospect via email to the max amount of people per day you can email before you get locked out of Gmail for max emails exceeded
The ease of using the platform is a massive benefit. It's intuitive and everything just makes sense. Not only that but unlimited split tests on any email on a sequence and then creating triggers that direct prospects to different email sequences based on their actions is absolutely impressive. Reply.io is easily my favorite piece of software that I use for my business.
The Linkedin plug-in for Chrome (the email-finding tool) needs more work and will actually get you flagged on LinkedIn if you use it.
An all-encompassing end-to-end solution for effective email sending. Its making the entire process a breeze
The app is easy to set up and use. If you have any issues their support team are amazingly helpful and patient.
Honestly I have not found anything negative.
They allow for an easy process for emailing and outreach.
I like its structure, automation, usage-friendy interface, simple functionality, and friendly support team.
Nothing. I think it's just perfect. Guys are constantly working on creating different features in order to make the platform better.
It automates mailing campaigns and helps in approaching prospects fast and efficiently.
Flexibility, reliability, ease of use and most importantly: 5 STARS customer service. Whenever I had an issue, the CS team was really helpful and gave me straight to the point solutions. Ability to add and remove emails accounts on the go, which is really helpful when managing different cold outreach campaigns for different clients.
The invoicing lacks of flexibility... When I subscribed after my trial (back in 2021) I was asked to pay yearly not monthly.
Managing cold outreach campaigns for different clients. I've compared with other tools, and Reply was the best of all for me.
It's very easy to operate and even if you hit a few speed bumps along the way, they have great help articles and their support team is usually 5 minutes away during business hours.
I would like to see a separation between client accounts. I run a marketing agency and use reply.io for my client's outreach. Right now, all campaigns and lead lists are viewable from the same place. I would like the option to separate clients more. A minor thing though.
They make it super easy to run complex cold outreach campaigns, where you might have multiple moving parts. They also make it easy to do manual cold outreach, where they create a task list for you... so you can train a new person to take over without having extensive experience in running cold outreach campaigns.
Reply has an excellent customer support team, and their software fuel our sales processes from start to finish.
Every so often there are glitches, but it is nothing compared to what I have seen with other email software solutions.
Reply helps us send 40,000 emails a year, avoid span filters, and keep track of all email data.
Reply tool is really easy to use. It takes a few minutes to get used to it. A few more to create your first template and start sending emails. Then the best: it works. No downside. Emails are sent and we get feedback as we never did before.
As we do not use Reply every day we can notice that Reply often adds new tools to improve automation. We definitely lack of time to use the full power of this great tool. Then, some tools are maybe not always 100% usefull on all market: as an example Reply introduced a "find email" tool for Linkedin, but when we tried it it was lacking datas on our market. (Travel in France)
When you are contacting prospects, you can not be sure if you will get an answer, and it could take a lot of time to write follow-ups. With Reply, you just have to write your sequence with several follow-ups once. Then it will send automatically the email based on your agenda. It is saving so much time! No brainer!
Reply.io is the best outreach platform on the market with the most comprehensive functionality. I have used several sales enablement tools and platforms, and reply.io is always my favorite. My favorite functionality is its connection to Linkedin, especially if you use LinkedIn Sales Navigator it's an excellent resource for both. The product itself has great UX/UI and is very easy to use and includes reports, an easy way to add and remove team members, and is the best way to do outbound campaigns. Although the product is a selling point in itself, their support team is always immaculate when it comes to answering questions and troubleshooting issues quickly if/when they arise. They also do webinars for sales and new features of the platform which I always find helpful, even if it's not a direct quality of the product. I also love being able to individually edit sequences before they are sent out to add a personal touch if necessary.
No complaints from me - I've been using the platform for over 2 years and when I do have a small complaint or frustration, it's resolved. They always listen to feedback from their customers for product enhancements.
Automation for outbound email campaigns. This is a great platform to reach out to multiple individuals quickly and in a more personalized way. We're also able to track the success of our sequences which is helpful as well and directly integrate this into our CRM. All around it is very helpful for any business development professional.
I like the email warm up and the customer service.
Some glitches from time to time but all software does.
Email drip sequences and tracking for deliverability.
Reply was very easy to learn how to use, and also very user-friendly. The interface and experience is very nice and I have a great handle on all my active email campaigns.
I feel like the reporting could be more robust. It's not quite as easy as I thought, and there are certain things I don't think that I can see or easily report on. Maybe I'm just not using it correctly thought. For example, what days of the week are my open rates / reply rates best.
Taking a lot of the pain and exhaustion out of the email / follow-up process with prospects. It's easy to draft a campaign, upload contact, and let Reply do the rest while I address responses individually.
Reply is simple to use and it has gotten me significant results. On a weekly basis, Reply easily saves me 5 hours of work manually following up with potential customers. And the ROI I get from cold outreach is easily my #1 sales channel.
My only complaint is that I cannot pay monthly. Currently, I'm paying my subscription on a quarterly basis. As a small business owner, cash flow is always front-of-mind. And I'd usually prefer to pay for subscriptions $50/month and above on a month-to-month basis.
Reply helps me to save lots of time following up with potential customers during cold outreach campaigns. This saved time allows me to focus more on warm leads, rather than spending time turning cold outreach into warm leads.
Intuitive user interface and reliable. Good use of AI on the backend when dealing with email responses.
I've not come across a downside to this product. I would certainly recommend it.
Email campaigns to keep in touch with customers.
Reply makes it super easy to send emails at scale. They know what can be challenging about sending emails, so they fill the gaps and make it easy! For example, they have a warm-up feature to help you safely send emails, an email grader to help write emails that get replies, and templates to help you get started. I've also noticed that they automatically add delays when you create email sequences. A simple touch, but things like that make me trust Reply for my email outreach.
No complaints at all from me! Really good platform.
Sending outbound emails to prospects. I use ZoomInfo to scrape leads, Sendspark to make videos, and Reply to send my video emails & follow ups to prospective customers.
The analytics is great, it's also very easy to set up campaigns.
Not much, it's quite good. When a campaign ends, and you add another sequence, emails don't automatically start, which threw me through a loop. But, their support team was really helpful to solve this.
Direct sales, I'm able to reach a fair sized audience in a personal way.
Customer Support in Onboarding. High 5 to Joshua and Team. Thanks again Joshua for all the support over the years. We used Quickmail for 4 years and migrated to Reply.io as it gave us the ability to Scale up our Campaigns.
1. Ability to be able to bulk import Replies received. 2. Not sure how efficient it is to call. We currently use Hubspot for calling independently.
Helps reach out to clients who require our service.
Creating sequences for outreach is really simple in Reply. You can create a multi-channel sequence in just a few minutes. I also like how it guides you to creating better emails because it tells you how likely you are to get a response based on email length, positivity, subject length, etc. It's definitely improved my response rates. Lastly, Reply allows me to customize when I send my emails and allows me to do A/B tests to evaluate performance of different email templates.
There are very few things that I don't like about Reply. The only thing I can think of is that sometimes the integration with Pipedrive is imperfect, but it's still pretty good.
The most important thing Reply does is allow me to automate my email outreach, which allows me to be incredibly efficient and increase my outreach volume significantly.
I love how I am able to automate my emails, schedule unlimited follow-ups, and set up several campaigns. Reply.Io offers a wealth of features that make the outreach process smoother, simpler, and more effective. The interface is very user-friendly and anyone is able to easily adapt. Customer support is very proactive in offering help and ready solutions! There was this one time I had been struggling to import a list of contacts. Anna from Reply.io had been extremely helpful. She was able to troubleshoot the issue and find a resolution quickly. Thanks to Anna and Reply.io's customer support team for being so prompt and accommodating in times of need!
Nothing I have noticed so far! I am very pleased with the platform and hope the reply.io team is able to continue to do well and keep its clientele extremely satisfied with the product.
Reply.io helps me automate my emails and schedule follow-ups as needed. This way I am able to save countless hours and streamline the outreach process. This has been very beneficial in elevating my engagement levels with prospects.
I am not the most technical person, so when I need help they are always quickly available to support and the technology works great. They are always happy to help and assist.
I have no issues with reply, it works great.
Business large volume emailing and follow-ups.
The second I joined reply.io I realized this is a company that understands what their users want. A clean, beautiful, easy to figure out platform. Every 'small' feature is methodically thought out and is developed in a way to make our experience even smoother. Now that we know their software is undeniable, their customer service is next level. They are always there to answer your questions, but they are the type to promise and deliver but also over deliver. I had a question, and not only did they answer it, but they spent additional time with their developers to triple check that everything works - without even telling me, they just went above and beyond. It's very rare to find a company like this. I'll be a lifetime reply.io user. Thank you for making my life easier.
I wish as paying client we can set up zoom call for any trouble shooting or for any questions in general.
Reply is allowing me to A) verify all my emails in real time B) Create sequences which saves us a lot of time for outreach.
The quick response you get on chat with a live person. Also the email validation tool and integration with SFDC and Sales Navigator. Game changer.
The amount of time it takes to learn how to use Reply. Once you have tested it out and have everything set up its very easy to navigate the tool.
Sequencing tool and knowledgebase articles is really useful. Plus they offer email validation which is crucial.
Reply.io is a great tool to use to send outreach emails to multiple people at the same time. Easy to track data and statistics
There is nothing to dislike it does the job perfectly. Every aspect is recovered by Reply. It seems the team has thought of every little detail when sending email.
Reply is solving the issue of manually typing and sending each email individually. It can handle 100s of emails simultaneously and direct them to my Gmail account for me to review
Great tool for email campaigns and very intuitive.
Great user interface and easy to navigate.
Solves for manual email campaigns.
I have used a few sales enablement tools including arguably the leader in the industry, so was looking to see what other options were out there before I signed us up with them. I came across reply and their sales team did a great demo and we just evaluated Reply on a 14 day trail to automate a lot of the leg work we were doing manually. My findings: 1. The product is excellent and is up there with the top sales enablement tools and at a great price. (its a 50c per hour increment to your labour component of cost of sales which for what you get in return in terms of productivity is great!) 2. The real-time e-mail evaluation tool is incredible and I retweeked some of my box standard emails using it and the results were way better! 3. The LinkedIn integration is incredible. If you are a heavy Linkedin user this gets you going fast directly into lists and sequences and you can validate e-mails. You can get the advanced Linkedin Automation where a sequence step is connection requests, inmails and browsing profiles. 4. Sales and support were great - free trials of products don't have all the features which is understandable because companies bear cost 5. Defining time zones for contacts and reaching them at the right time is great! Obviously if they travel you cannot control that. 6. Being able to look at acitivity stats and seeing which people you can contact in priority to others. 7. Sales and Support are great and very responsive. It got us great interactions and sales leads actively in the funnel that we are now working on. Coming from using the industry leader product I was impressed. Reply gets my thumbs up!
1. The pricing options were a little confusing and needed some reading and it was not clear at times what was or wasn't in the package you wanted to buy at the end of the trial 2. NOTE: There are three tabs you need to navigate to get all the pricing at the time of writing this review which I should have noticed (duh on me). 3. You can also see the options in your settings in your account at the time of writing this review so the self-service option is great. 4. Whether you pay monthly or yearly this is still great value when you break down the labour cost increment over an annual subscription which I calculated to 50c an hour on a 9 hour work day on the Professional package of $90 per month 5. With 20 work days in an average month. If used properly you do get the 50c back per hour many times over!
1. Automation - Getting targets straight out of Linkedin and getting them into Sequences fast. 2. Quality Assurance - email verification, email warmup and verification means you're sending out emails to real email addresses and your reputation is also intact 3. Knowledge from Data - no more sending out manual e-mails replies and not being able to measure what is going on on the other end. Everything is measurable. 4. Decision making and time management - Knowing which leads and customers to focus on at the right times.
I'm not good at creative writing, but Reply io helps me generate emails from summaries or bullets points and let's me know which are more like to get a response.
Sometimes you have to start over and if you don' t save a draft of the message, it can glitchy and erase the draft and you have to start over.
Warm email writing, most likely to get a response!
Easy to use: very intuitive, extension is awesome. Reply prediction for emails is also a great feature. Easy to scale campaigns. The support team is awesome!
Honestly, nothing! The perfect tool for outreach.
Outbound campaigns + contacting signup leads easily. Saving lots of time. The integration with LinkedIn is awesome and allows personalized contacts in a scaled way.
The easy and flexibility of the product - it's very intuitive and has a great UI.
Nothing, really! Linkedin outreach automation would be great too
Automated cold outreach at scale
It's very straightforward and easy to use. Love that everything can be automated. i have send over 1,000 emails already.. The warm up process makes it safe. Customer service is beyond great! Super responsive. 100% recommned reply.io.
There isn't a lot to dislike about the program. They've made it really easy to use.
Drip email marketing campaign. Tracking emails and response rate.
Great value, they have all the features I need. They build super fast. They have awesome support via chat, respond within 5 minutes, and answer accurately. I'm very happy using Reply.
Some features don't have the quickest flow or aren't fully automated yet. For example, if I upload a contact list that isn't perfectly complete, it's pretty manual to update company names or some other field. True of most platforms.
Email cadences, and copy improvement for the highest open rates.
