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Reply - drive your revenue growth with AI
4.6
(1,202)
by Reply
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Reply Reviews & Product Details

Reply Overview
What is Reply?

Reply is an AI-powered Sales Engagement Platform that helps businesses find new prospects, engage them through multiple channels, and create more opportunities at scale. From building targeted prospect lists with our own free database of 140+ million contacts to booking calls right through the platform – Reply allows you to streamline your entire sales process, saving up to 40% of your sales team’s time.

Powered by cutting-edge AI technologies, Reply handles some of the most time-consuming tasks on your behalf:

- Generate unique email templates based on a prompt or from scratch
- Assess and optimize your existing email template to improve performance
- Craft complex outreach sequences for any occasion or business goal
- Categorize emails in your inbox based on intent to pinpoint the hottest leads
- Respond to incoming emails on your behalf – from booking calls to handling objections

Its robust reporting system tracks all activities for every team member and automatically logs them to your CRM via native integrations, rich API with 40+ methods, or Zapier. Reply offers in-depth analytics dashboards helping you stay on top of your team’s performance.

One of the Top 50 Sales Products for 2023 on G2, Reply is recognized for its market-leading customer success/support services and trusted by over 2,500 companies – SMBs, mid-market, and sales agencies – in the US, Canada, and Europe.

Reply has everything you need to crush your sales quota and book more meetings:
1. Reply Data – free B2B database with 140+ mln contacts to build laser-focused prospect lists.
2. Multichannel Sequences with the record number of communication channels and automated touchpoints available.
3. Jason AI – our B2B conversational assistant that generates sales emails, sequences, and responds to prospects on your behalf.
4. Appointment Booking & Calendar to schedule meetings with prospects in a click.
5. Reporting dashboards with in-depth reports for each channel and team activity to track and improve your performance.
6. Native CRM integrations, rich API, and the power of Zapier to keep your data in sync across the tool stack.

Company Reply
Year founded 2016
Company size Myself Only employees
Headquarters San Jose, California
Social Media
Reply Categories on Findstack
Reply Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Training Documentation
Languages English
Reply Media
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: May 19, 2024
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1,202 Reply Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Oct 16, 2023
 Source
Overall Rating:
5.0
Krunal S. avatar
Krunal S.
Business Development Manager
Share
"Best tool for Lead Management"
What do you like best about Reply?

Lead collections Email Sequences Analytics

What do you dislike about Reply?

There is nothing to be dislike for now it's very useful.

What problems is Reply solving and how is that benefiting you?

I am using Reply for many uses, I am using it for Lead generation, after getting list I am doing email/social media sequencing. Also it's very helpful for me to take follow ups automatically.

Small Business (50 or fewer emp.)
Oct 16, 2023
 Source
Overall Rating:
5.0
JS
Jeremy S.
Share
"Comprehensive & patient customer support"
What do you like best about Reply?

I am brand new to Reply, and needed some assistance as I am also new to email marketing. I was assisted by Anastasiia, who was very knowledgable and patient as she helped me through my issues getting my first campaign started. Can't speak highly enough about Anastasiia! Thank you! We are very happy Reply Customers!!

What do you dislike about Reply?

Nothing so far. I have been able to accomplish everything I have needed to do so far.

What problems is Reply solving and how is that benefiting you?

We are utlizing Reply's advanced email sequencing features.

Small Business (50 or fewer emp.)
Oct 12, 2023
 Source
Overall Rating:
5.0
KM
Kat M.
Share
"kinesis growth partners review of Reply.io"
What do you like best about Reply?

Reply.io has been an integral part of my technology stack at kinesis growth partners. I apprecaite their support team very much as they have always been helpful when I have a question. Additionally, I find their live webnairs very helpful and I look forward to being a contiuned user.

What do you dislike about Reply?

I have no complaints to date with Reply. I've been a user for ~3 months and have not found any issues or cause for concern.

What problems is Reply solving and how is that benefiting you?

Reply is helping me stay organized as I monitor who I have been in touch with or look forward to being in touch with.

Small Business (50 or fewer emp.)
Oct 10, 2023
 Source
Overall Rating:
5.0
EW
Emma W.
Share
"Great cold email automation software"
What do you like best about Reply?

Reply.io is a great email automation tool. It was easy to get setup and the UI is very user friendly and intuitive. The main thing we like about Reply.io is their exceptional customer service. We used the customer service chat quite often with questions on how to use the tools and always got excellent support.

What do you dislike about Reply?

I wish they had a feature for email warmup. I have to get that feature somewhere else because my emails started going into spam

What problems is Reply solving and how is that benefiting you?

Cold email automation and lead generation. Required feature for outbound sales for any company

Small Business (50 or fewer emp.)
Oct 10, 2023
 Source
Overall Rating:
5.0
AG
Ash G.
Share
"Makes my life easier"
What do you like best about Reply?

Ease of use. Streamlines outreach that I can scale easily. Support is incredible and they will help you with everything.

What do you dislike about Reply?

Sometimes hard to find settings. Also annoying that I have to email them to downgrade. Forces me to reach out to them to request monthly access.

What problems is Reply solving and how is that benefiting you?

Helping me do cold email outreach at scale

Small Business (50 or fewer emp.)
Oct 03, 2023
 Source
Overall Rating:
5.0
Gift L. avatar
Gift L.
Co Founder & Coo
Share
"Reply is just like an extension of our sales team"
What do you like best about Reply?

The ability to intergrate with Linkedin.

What do you dislike about Reply?

The response time from the team in 15min

What problems is Reply solving and how is that benefiting you?

The ability to have a single view of all our engagement with potential clients

Small Business (50 or fewer emp.)
Oct 02, 2023
 Source
Overall Rating:
5.0
GA
Gaurav A.
Share
"Reply.io has become an integral part of our email marketing and sales outreach efforts."
What do you like best about Reply?

The platform's automation capabilities are robust, enabling personalized email sequences and follow-ups that have significantly enhanced lead nurturing efforts and comprehensive analytics and reporting tools provide valuable insights into campaign performance, aiding in fine-tuning outreach strategies.

What do you dislike about Reply?

Nothing, the platform works very well, very happy with it.

What problems is Reply solving and how is that benefiting you?

Reply is a perfect tool to engage with new leads and existing clients.

Small Business (50 or fewer emp.)
Sep 27, 2023
 Source
Overall Rating:
5.0
AL
Adam L.
Share
"Best Customer Service"
What do you like best about Reply?

Their customer service is amazing and the product is really easy to use.

What do you dislike about Reply?

Nothing I can think of except for a few things that are a bit harder to find., but they are helpful in pointing me in the right direction.

What problems is Reply solving and how is that benefiting you?

I needed to send email sequences and this was the best product for me to use. I'm also able to run multiple campaigns and track effectiveness.

Small Business (50 or fewer emp.)
Sep 26, 2023
 Source
Overall Rating:
5.0
DN
Dulce N.
Share
"Reply makes my daily work much easier and more efficient."
What do you like best about Reply?

Having a marketing agency, I compared many tools before choosing Reply. What made me choose Reply was the follow-up they gave me since I contacted them and they guided me in all my doubts with all the patience and confidence. Using Reply: their support is amazing, they solve my doubts in real time through live chat with real people, and they really care that the problem or query is solved. On the other hand, the operation of the tool itself is very correct, we have not had any problem with deliverbility, which in the end is the most important thing. The structure is very easy to use and you can organize your customers very well. Without a doubt, I recommend it.

What do you dislike about Reply?

As for the tool, I can't complain at all about anything, as it delivers what it offers. If I had to say something less positive, it would be that I would have liked to have had access to their new "Data" tool without having to pay credits to use it, as it is in beta. Although this is not a big deal, since I did not hire Reply for this functionality, it is an extra.

What problems is Reply solving and how is that benefiting you?

Daily tasks of email campaign management and meeting management. This makes my day so much efficient as I can save time managing all in one platform.

Small Business (50 or fewer emp.)
Sep 20, 2023
 Source
Overall Rating:
5.0
sheila a. avatar
Sheila A.
Share
"Exceptional Experience"
What do you like best about Reply?

From the moment I started using their services, I discovered a powerful tool that revolutionized the way we engage with our customers. ReplyIO's user-friendly interface and robust features allow us to streamline our outreach efforts and nurture valuable connections effortlessly.They also have unparalleled customer support. The team's responsiveness, professionalism, and willingness to go above and beyond have exceeded our expectations. They consistently demonstrate a genuine interest in our success and promptly address any inquiries or concerns we may have. Their support has truly made us feel valued and appreciated as a customer. Thank you, ReplyIO, for revolutionizing our marketing efforts and for your unwavering commitment to excellence. We look forward to our continued collaboration and achieving even greater success together.

What do you dislike about Reply?

In all honesty, it has been challenging to identify any significant issues or areas of improvement with ReplyIO. One aspect we have noticed is that occasionally, the email deliverability rates can vary.

What problems is Reply solving and how is that benefiting you?

ReplyIO has provided an intuitive and efficient platform for managing our outreach efforts and marketing campaigns. With its user-friendly interface and comprehensive features, we can seamlessly create, automate, and track our marketing activities.

Mid Market (51-1000 emp.)
Sep 19, 2023
 Source
Overall Rating:
5.0
HS
Harry S.
Share
"Excellent tool for streamlining and automating workflows and processes."
What do you like best about Reply?

- Easy to use API. (Great documentation) The API was one of our top requirments to enable us to build the tool into our workflows. This has enabled us to fully automate end-to-end processes with connections to our internal line of business systems. - Great support. Queries always answered quickly and helpfully. - Analysis of email content for spam/junk signals.

What do you dislike about Reply?

Could do with a few more features in the base plan rather than having to pay for next plan up. Connecting Zoom accounts as an example.

What problems is Reply solving and how is that benefiting you?

Automating outreach to prospective clients. By handling outbound email automatically our users are saving hours of work on a weekly basis.

Small Business (50 or fewer emp.)
Sep 18, 2023
 Source
Overall Rating:
5.0
Jason M. H. avatar
Jason M. H.
Founder Startup / Small Business Advisor
Share
"Amazing sending platform for start ups small and mid size businesses"
What do you like best about Reply?

Reply is extremly helpful as it automates sales engagements. It's user-friendly and found it very easy to navigate as soon as I started using it. We were early adapters (more than 3 years ago) and used it at the SAME time as Outreach.io - Outreach was fantastic BUT - TOO (expensive, cumbersome, etc.) compared to the easy of use, simplicity and affordablility of Reply.io. If you are a SMBI would highly recommend reply.

What do you dislike about Reply?

None so far. All of my experience with Reply have been very helpful and manageable.

What problems is Reply solving and how is that benefiting you?

Email automation connected to Salesforce SFDC made simple and easy to use.

Small Business (50 or fewer emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
LE
Liza E.
Share
"Te easiest email campaigns set up & the best support team"
What do you like best about Reply?

- Setting up email campaigns is incredibly easy. The UI is intuitive and easy to understand. - The support team is always with you, answering really fast during the day and even at night - almost all the problems can be resolved in minutes - The system itself and the recommendations provided by the Reply team are really useful. They are always on your side and help your email campaigns to be successful. - Super detailed people and stats filters!

What do you dislike about Reply?

- There's still room for development when it comes to LinkedIn campaigns (adjustment of daily limits, cookie session refreshing, etc.). Waiting for further updates :) - It would be valuable to see a kind of log for communication with every prospect in People (what step of what sequence was sent and when, and what happened next, etc.)

What problems is Reply solving and how is that benefiting you?

Reply.io has simplified our email campaigns, solving problems and benefiting our business in significant ways. 1) Time Savings: It automates follow-ups, freeing up time for other tasks and improving our efficiency. 2) Better Email Delivery: Reply.io maintains our sender reputation, ensuring emails reach inboxes and reducing bounces and spam. 3) Efficient Lead Generation: Automated drip campaigns help generate and nurture leads, providing a steady flow of potential customers.

Small Business (50 or fewer emp.)
Sep 08, 2023
 Source
Overall Rating:
5.0
IG
Iñaki G.
Share
"Iñaki's review"
What do you like best about Reply?

What I like best is that I can create as many campaigns as I need so I can automate different processes of connecting with prospects. Also that I can see the performance analytics of my campaigns and that I can create AI drafts, which simplify tasks without loosing quality.

What do you dislike about Reply?

I think that the inbox can be improved in a couple of ways: 1.- Being able to filter the inbox by campaign can be awesome, but I didn't realize until just a couple of weeks ago that I was able to view it as a whole haha! 2.- On the People tab, I'd love to be able to click on the contact and also see the last email I sent, so I can either create an email with Jason AI or manually reply or send a follow up

What problems is Reply solving and how is that benefiting you?

Being able to create as many variations as I need in every step of the sequence is great, as it makes it feel more 'human' when reaching out to different people in the same company. Now, I can focus on finding leads, while Reply handles the rest—generating initial conversations, expanding the funnel, and increasing the potential ARR of my business.

Mid Market (51-1000 emp.)
Sep 06, 2023
 Source
Overall Rating:
5.0
Hayley S. avatar
Hayley S.
Director Of Marketing
Share
"Reply.io is an excellent Sales/Marketing Tool"
What do you like best about Reply?

I love how easy it is to deploy a new drip campaign. The platform is user friendly and reporting is very straightforward as well.

What do you dislike about Reply?

It would be nice to be able to alter the date of email sends after a campaign is deployed.

What problems is Reply solving and how is that benefiting you?

Reply helps us reach a large amount of prospects via drip campaigns, taking away the manual labor of reaching out to prospects and remembering to follow-up if they haven't responded. Reply has automated our sales process, cutting out hours of time for us.