Reply Reviews: 4.6/5 — Highly Rated
We've been searching for similar tool for a long time and Reply is the only tool which has everything you need in one platform: email search, unlimited sequences, different integrations.
Sometimes we face with some bugs, but customer support works quite quickly and all our problems have been solved immediately.
Reply has everything we need for our marketing. It allows us collect emails, create marketing campaigns.
From all tools that we've tried Reply.io works the best. We have consistent flow of replies and instant and detailed answers from customer support, in case we have have some issues. The tool also has extra options to improve email deliverability and avoid spam folder.
Sometimes, Reply extension is stopped extracting emails because Linkedin notices this and blocks account. The rest works well.
It helps us gather emails of our potential customers from Linkedin profiles automatically, which saves us a lot of time on getting qualified leads.
Really simple to use and get the hang of setting up sequences. The support has never let us down when we've had questions and as long as you stay in the standard limits, emails go out without an issue.
When you get to the point of having lots of sequences and different industries you're targeting, there could be some more automation but you want to manually be involved in those processes anyways so no real complaints.
Streamlining email automation and communication to prospects and clients. We've been able to quickly scale and only need one person to manage over a dozen email accounts.
Setting up sequences is easy and tracking everything makes the tool very effective.
I would like to add more than 25 contacts at a time from the DATA tool, that is awesome.
Automated email saves me time and provides me with a tool I can use daily.
Reply.io's customer support is exemplary. They go above and beyond to ensure your success- everything from checking in to confirm your email deliverability rate is strong to helping you navigate the platform patiently.
Pricing could be a bit lower but still, a very competitive price compared to the market.
Reply ensures your cold emails get responses.
The support is great. Every question I have is answered right away and with great detail.
More customizable sending schedules would be a bonus, but still a great product nevertheless.
I can manage sequences for my entire team in one place.
Impressive Customer Service. Quick response and they go above and beyond.
Not as advanced as other high end outbound software solutions.
Allows me to launch automated outbound campaigns with multiple channels involved at a reasonable price (ideally for growing business that didn't get to enterprise size)
Very simple and intuative to use. Setting up a campaign can take just a few minutes once you have a list, then tracking the responses to the campaign is both simple and comprehensive.
I've learned to keep the numbers down in a sequence so that it works through the sequence quickly....with larger lists it can take weeks toget through the seqeunce
We used to make a lot of phone calls to try and generate new business, with reply we no longer have to do this as reply is effectively reaching to more people than we used to with phone calls, but without the effort
Reply's drag and drop email sequences are genius. It's not only quick and easy to set up and edit later but the sequence steps Reply offer have improved our workflows. Everything is a lot simpler now.
I have to pay to verify email addresses in our database. Not a big deal as it's relatively inexpensive, but it would be nice if verification was built-in to sequencing itself.
We are benefiting wherever an email sequence is necessary. We use Reply for everything from email marketing to candidate experience and employee onboarding. There's more to Reply than sending emails, so other steps like Tasks, Phonecall or LinkedIn Message have enabled us to automate many different processes that require a variety of tools.
I love how reply.io gives you guidance while building a sequence to help you earn as many replies as possible.
I wish each linked account was capable of sending more emails per day.
It is helping us to revive old leads and turn them into new business during our industry's slowest time of year
Definitely, at the top of the list of similar tools we have tried. Easy interface with the ability to throttle sending limits, and the statistics are insightful.
It would be nice if the inbox refreshed faster or even had g-suite integrated into the platform. Using Reply for managing campaigns and then the inbox for follow-up is sometimes tedious.
Reply solves the volume of personalized emails we can send out in a day, along with managing the statistics in one place.
I like the simplicity of setting up campaigns. It enables me to stay on top of my top leads with the convenience of replying to responses right in my gmail. The salesforce integration is also clutch.
The only downside is that the only trigger for keeping a lead in a campaign is "if no reply." It would be awesome to have a few other triggers that can route people into subsequent campaigns based on the type of reply. Perhaps this could be done with a gmail integration that allows you to tag an email response to route it to the campaign of your choice.
We have a lean sales team, so we don't always have the bandwidth to stay on top of leads that don't raise their hand. Reply allows us to nurture leads easily, and the tool is easy to retool as business needs change (as they often do in startups).
First of all, customer support is out of this world! I've never experienced this before. Secondly, it is the most feature packed SAT i know. The UE & UX ist great! Native integration to our CRM (Close.com) is also a killer feature.
LinkedIn Automation is not yet fully automated (or at least, I didn't figure it out)
LeadGen Automation.
-the on-boarding was very helpful, as I had no previous experience running e-mail campaigns -the technical support is always there and gets the job done — they are very responsive and kind -the business is always adding features
-there are occasional brief instances where a particular feature will go down, but these have been quite few and far between of late; the platform's reliability is much improved
-simply put, I could not run my operation with reply.io — it would be far too cumbersome a task to manage e-mail sequences manually
Everything about reply.io is impressive. Especially the GTP-3 integrated while crafting your cold email templates. AI used at the back end is unique, which also shows insights that you would be likely able to receive a response.
Reply.io recently launched a Data extraction segment with the option of selecting Valid Emails only. Although this feature is not publically available, we were among the few folks who had the opportunity to use its BETA version. Unfortunately, the data is pretty old and invalid also for the emails which are supposed to be VALID.
Reply is solving a massive problem. Making sure that your cold email lands in your prospect's email inbox. Reply.io sent emails usually in a batch so that it doesn't look robotic and streamlines the outreach.
It is incredibly intuitive and complete. I don't know of another platform that better solves everything related to digital business.
The TASK tool could be more complete, allowing the use of some type of popup alert
With reply I can measure the performance of all my copies without having to use another tool, thanks to the STATS section
The statistics that Reply shows, its validation method, and all the features have been pretty helpful in getting a successful result out of my campaign. Its been a good experience using Reply so far.
Well, at the start, I found Reply a bit confusing to manage my Mass Email campaigns because of the complicated time scheduling process that this software offers. But then, after a few demo sessions with the Customer Success Manager assigned to my account, I understood how Reply works. From that moment onwards, it has been a great experience using Reply.
Reply has been the all-in-one tool for me to run my sales campaign. I was able to extract prospect emails, validate them and also send emails using multiple sequences running smoothly at the same time. It helped me save both time of running the campaign and the cost that it helped me save by providing all necessary functions in one place.
Having the support of an expert reply insider was invaluable to us.
Occasional bugs in the system. However not a big issue.
Sourcing is where we have used it the most. Outreach is great using reply.
I like the way the messaging mechanism works, there are several channels. The email parsing function also helps. Also a very cool feature to create messages with AI, which has recently appeared - a great thing, very helpful
It is not always possible to get the addresses from Linkedin, but this is compensated by the ability to send a message directly to Linkedin. Everything else suits me fine
I use this service as a lead generation machine from Linkedin.
There are so many options and settings that help to set up the best-ever outreach campaign. Detailed reporting and integrations with different CRMs. ULTRA fast and responsive support. The quality check tool for the email content helps to review and polish email sequences. I like the email finder plugin that works perfectly. The email validation tool is excellent. Time zone scheduling and USA holidays option help to avoid sending emails. Different simultaneous campaigns for other regions and divided by different ideal client profiles.
Many options follow more time to set up the first campaign. It would be better to have initial experience in email outbound automation before starting with the Reply.
Great way to reach decision makers. I like the email finding plugin. Using the Reply I am saving time for my email automation workflow. The email content looks personal and has great personalization.
I recently started using the Reply.io sales engagement platform and I'm so glad I did. It's reliable, easy to use and fairly priced. It's helped me automate my sales process and save time. I'm able to contact potential customers quickly, track my emails and even get real-time reports on how my campaigns are performing. I highly recommend Reply.io for anyone who wants to streamline their sales process.
I have not had any issues using the platform or with support.
It is an easy-to-use sales engagement platform for email, calls and linkedin
Reply helps to optimise the outreach campaigns, very easy to use and the interface is very nice.
That I can't track multiple links/clicks within the one email.
I need to run many campaigns at once, and it works seamlessly with this tool.
Reply has first-in-class features and analytics that drive results for my business. I appreciate the simplicity and excellent client service.
The only downside is the cost, especially when you begin adding more than 3 email accounts. It's more than worth it, however.
Cold email outreach remains an incredibly effective channel for new client prospecting, but most automated platforms are clunky and not user friendly. Reply is neither of these things.
The automation of the daily communication of salespeople. Made my life so much easier and I have so much more time to focus on other important tasks.
The profile of each contact's activity is a bit difficult to read. It feels cramped up and I miss some of the important information due to the ease of use of it.
Reply is solving so many of the repetitive tasks we do daily. Writing a sequence of perfectly crafted emails ensures that every touch point with contacts is well thought through.
Reply is surprisingly easy to get used to. Once you enter it, you understand almost all of the things intuitively. If any problems arise, there are plenty of helpful articles in Reply's Support Center. Moreover, it's always possible to talk to a person through a bot right in your Reply account. Support usually replies in 4 minutes providing screenshots and valuable pieces of advice that are 100% likely to solve your problem. They also update you and follow up on the issues mentioned. As for the features, I love how Reply helps to write smooth email copies using AI and personalize them with custom fields, so you won't have to spend hours tweaking every email. The platform also saves all the necessary information about email campaigns which you can transform into custom reports and see whether your efforts are successful. It also comes in handy that Reply stores email replies, so they are easily accessible, and there is no need to waste time looking for them in your inbox.
1. I wish there were an option in Reply reports to check the opens and replies rates in percentages to check the growth over time. Now the reports show only the count of replies and opens of the emails. 2. It would be cool if email steps had an autosave. Sometimes the page accidentally reloads, and all the text wipes off if the "Save" button isn't clicked.
Reply lets you handle cold outreach smoothly and save hours of additional work. You can save time by launching an email campaign with separate steps when you have to reach many people. So in case some of them won't reply, the follow-ups are handled automatically. Reply also has an in-house email validation feature. Validating emails reduces the bounce rate so your sender reputation has bonus points. The platform is also used for monitoring statistics and preparing campaign reports. It's an incredible tool for saving hours of outreach work a week!
Reply has a fast process to set up campaigns and provides enough tools to get insights from data. It puts your sales automation on the next level. We increased our capacity five times with Reply. We are getting more warm leads due to campaigns we run through Reply. Great software.
Reply has excellent support, so even if smth is not clear in the software, they are always open to help you. Reply can solve any issue you have with your marketing campaigns!
We run fundraising campaigns via Reply. It helps us automate outreach to potential leads and craft our sales approaches that boost our conversion and results in general.
I really like the user interface and the dashboards to track metrics. The customer service is also very helpful (average response time is 4min)!
Automated texting could use some improvements. The service uses a third party (Twilio) and therefore you cannot track metrics on the dashboard
Automated emails and folow ups are fantastic. Reply.io keeps all your contacts stored too so you can effortlessly track which accounts need the most attention
We're a small team, and Reply helps us punch above our weight when it comes to outreach. Reply has allowed us to tweak our hiring forecasting because it saves us that many hours/week.
While the LinkedIn email tool can be quite helpful, it doesn't always find emails (or correct ones). Also, sometimes it incorrectly identifies a response as interested/not interested, but we stay on top of that manually.
Our main problem is not having enough bandwidth to stay on top of consistent outreach - Reply does a great job helping us there.
Very easy to use. Able to launch campaign in minutes.
I wish it could send more emails daily than 200 per email address
We have a limited sales team and need to reach thousands of customers weekly. Reply let's us do that on a personalized level by clicking a few buttons.
Creating sequences, setting up automations, integrating with Hubspot, the ease of A/B testing, and the superb level of customer service. We are a small account by most SaaS standards, however we were treated as a larger account. We got personal support to set up our account rather than just a website to review. There are safeguards built into the tool that ensures that our domains are not at risk of becoming spam.
There are more additional charges than I'd like. In order to get calling integrated with our account we must maintain a certain amount in our "wallet". This is a small dislike and will most likely be a non-issue once we get up and running.
Reply has created a solution for my team to be able to prospect at scale without wasting our selling time. The automations and safeguards ensure that we are operating efficiently.
