Reply Reviews: 4.6/5 — Highly Rated

It was very easy to navigate and setup. In general, we are very happy with the platform.

It can get pricey when you add more users and accounts.

They enable us to be able to send lots of outreach emails to prospective clients.

I am impressed with the results this software generates. The engagement rates are very impressive.

We have struggeled to get the API between Reply and our CRM system to work as expected

We use Reply to scale our outreach to leads, and we use to maintain relations with existing customers. Both with impressive opening and engagement rates.

Very easy to use and excetional customer service. Any time I have an issue or I am unsure of something, I just pop a question in the chat box and a real person (VERY helpful person) addresses my concerns tenfold! I absolutely love it, it is so user friendly and it streamlines everything; showing useful stats as well as a validate email tool and the quality of your emails to (wamr, cold) outreach campaigns. I HIGHLY reccomend.

Nothing! There is nothing I dislike about this.

Helping me win new business for my recruitment agency

It's variable to my use case and has lots of built-in features so that you can create highly personalised multi-channel campaigns. The support I have received is fantastic also, the team are so helpful and their response time is second to none!

It's complex to use so it takes some getting used to, however, once you understand how it works then the ease of use increases dramatically. The calendar function graphic interface could also be improved so that it's clearer to see what is being sent and on what days but that's not a biggie.

We improve outbound for our clients by pumping in lots of new and existing data. People are then contacted via email, LinkedIn and calls to generate engagements. The system is great for that as it's adaptable and highly personalised.

Outstanding tool. The interface is super clean and intuitive to use. By far the best feature is the LinkedIn automation tool. It sets it apart from its competitors.

It'd be awesome if sequences could be sorted into more folders. Maybe it's just me, but I tend to create lots of sequences and get messed up with names. That would make Reply even better. But at this point, I'm cherry-picking.

Reply is a lifesaver when it comes to outbound campaigns. It allows me to reach hundreds of leads per week while being careful not to fall into spam detectors. By far, the best feature is its LinkedIn automation tool, allowing me to automatically have many points of contact with the lead (automatic email + automatic LinkedIn contact request).

I was pleasantly surprised by the UX and the data available in the app. The sync to hubspot is also very nice. Support is great.

Some data could be more up-to-date. But not a huge issue at all.

Demand generation and sales

The tool has many easy to use features and it's always getting better! Their customer service and support teams are very responsive and helpfu.

Nothing! reply does everything well. It has been a great experience.

Sales enablement and marketing campaigns. They help us generate leads and brand awareness.

Once you understand how it works, everything is extremely easy to use and keep on top of.

Nothing so far. Any time I have questions, they're answered quicly by the team

Keeping on top of outbound emails and prospect interest

Very reliable, no downtime, at least none of which is noticeable. HubSpot integration was easy to set up and runs smoothly. The most valuable thing for me is the great support team at Reply: no matter whether it is actually a bug (hardly ever) or "just" a user error (more often!): The team responds extremely fast with comprehensible and friendly feedback. A plus: Preceding the support personnel is a bot that has actually provided me with the desired answers I was looking for within a few seconds on one or two occasions.

It is not very intuitive. (However: As a major trade-off, it really offers a lot of data.) Some features only work as intended if your language is English, e.g. keyword recognition for automatic feedback categorizing. This may require workarounds on your side. (Yet, the dev team quickly puts such improvement requests on the roadmap.)

We use Reply for cold mailing activities. Reply helps us to have automated touchpoints with leads over a longer period of time via email and LinkedIn. I've worked with other tools for automated outreach as well. Reply is certainly one of the more "grown-up" solutions. It comes as a good package that does what it is supposed to do very reliably. Which means more time for other stuff!

The interface is very friendly and intuitive. And never fill alone because the support team answers very fast to any question. It is a simple-to-use yet complete software.

I would like for them to have a better positioning in Google so information about them is easier to find, but I guess is a matter of time. Also, more documentation and tutorials on YouTube will be great.

It helps reach clients; we currently use it for emails only, but it allows so much more in the automation of sales outreach. We started using it in 1 office and finally decided to extend it to the entire organization.

- easy to set up sequences with various channels and options for dif goals - sent perfectly-looking emails (not all senders do that) - thorough statistics + prompts! - great support team

Not found so far, I like their tools and believe that anyone can find what they need for their business goals. If something occurs, I am sure they will solve it.

set sequences, track prospects, good-looking emails and statistics. My open and reply rates increased significantly here.

Es una herramienta tan sencilla de usar como útil para contactar con potenciales clientes. Además las métricas que ofrece son muy buenas.

Cuando se selecciona el día para los "steps" estaría mejor si se pudiese seleccionar el día real en un calendario. No dentro de N días.

Automatiza el envio de mails pudiendo desatenderte durante la duración de la campaña.

It is a very intuitive platform, plus the options available make the automatization significantly optimized. Has some other features, such as verified contacts and AI templates. It also has an email warmer as partner.

So far I haven't realized about any dislikes. In comparison with other platforms it is actually a very good one.

Automating email marketing and contacting decision-makers. Also, analyze how useful my templates are based on the open and reply rates.

Given my unique need for company outreach- I'm always impressed by a platform that can provide a quick, easy and seamless way to ensure my emails are customized and sent- this IS Reply.io! They clearly care about ensuring customer satisfaction, as every single question I have ever had is answered quickly by chat or on a video walk-through with a team member. As someone new to the world of cold outreach marketing, I have gotten up to speed quickly with great results.

I love the fact they are testing out new features and while I love the data feature, I wish it drilled down a bit more in terms of industry (currently it's pretty broad) and allowed you to clearly determine if a company is bootstrapped or funded by PE / VC firms - either way, its a GREAT natural extension on their platform and perfect for users like me.

As someone trying to find a good business to buy, it is hard to easily and quickly reach the target companies in an industry without spending tons of time writing unique emails and tracking things on my own. Reply.io ensures I can do this seamlessly and focus on generating lists.

After a lot of extensive research into email tools that integrate with Salesforce, I came upon Reply! Reply is going to be a game changer for our team. Not only is it easy to use (much easier than Salesforce, I must add), the support team is actually really great and responsive. Every time I've reached out for assistance, they have responded within 20 minutes and have been friendly and helpful. Additionally, I love the fact that you can be billed per month which is great for our team and budget.

You can only send 400 emails per email address per day which can be a bit of a hold up if you are crafting a large cold email campaign. It would be great if this could increase in the future.

The AI sales assistant is super handy when crafting outbound email cadences. I also really enjoy how easy it is to build sequences. We are using this in conjunction with Salesforce, and the integration was so easy to set up.

Reply is an excellent service that is easy to use and comes with an impressive suite of resources that makes outreach to candidates very convenient.

There are a few technical limitations, but I haven't found these issues to hinder our process.

Rapid client contact and review of communications from prospective candidates.

We've loved exploring the reply data beta to identify relevant leads from within a wide database.

It's a great tool for cross-channel prospecting but from what I've seen the CMS functionality could be built up to really deliver an end to end sales engine.

Finding lead contact details and enabling us to reach them effectively.

Making marketing tools available at a reasonable cost for businesses. Their customer service is also great!

So far I have not encountered something I disliked.

Manual prospecting, manual import export of lists

- Intuitive and easy-to-use tool; minimalistic although cool UI, so your eyes are not tired after spending the whole day with Reply - Before Reply, we were using Hubspot for email sequences, and it was a disaster; our domain was almost blocked since there was no opportunity to set the limits of email sent per minute, for example, as well as sometimes Hubspot was not able to track the opt-out or bounce and continued to reach out to the contact which also had a bad influence on our domain - Reply is highly focused on keeping your domain healthy; the team is always open to helping you with any questions and can quickly analyze if something went wrong - The reports module shows you the team's performance from every angle possible (you can analyze the effectiveness of each sequence/ sequence step/email template/email account etc.). - We haven't had a chance to use triggers and multichannel efficiency yet, but I believe we won't be disappointed

To be honest, for now, it's hard to say if the tool lacks something. I like that the Reply team has a lot of new features to be implemented really soon, and by the way, you can see their progress through some kind of feedback platform they created (not sure how to call it) + you can always suggest new features and be sure they'll review it.

First of all, email sequences are quick to set up and launch. The great feature is that Reply analyzes the answers and divides them into categories. Of course, we check it since the tool can sometimes make mistakes, but in 9 of 10 cases, everything works perfectly. We do not have to spend much time analyzing the performance since it can be done in a few clicks. Also, we can quickly change/update our templates and change the order of steps, etc. There're lots of features that helped us save a huge amount of time

Ability to sync it with your Salesforce, schedule the emails out, not to worry about who responded and shouldn't receive the second follow-up (those are automatically out of the campaign), chat function (whenever you have a question about smth or need help, it is just a button away), the user interface, the statistics, and many more functionalities...

I cannot think of anything that I feel Reply is missing. At the time being, it thoroughly covers all our needs regarding our campaign management activities.

It automates all the steps we define in the email campaign, saving us much time.

The best thing with reply is that its easy to use, its reliable and the customer support is great.

Nothing, its just a great company. The only thing i think could get better is it would be easier to have a zoom call once in a while to go through the settings and the stats to see if there are any improvemets to med made but that is just easier for me. Overall its great.

Its helping me to get new clients and increase my sales.

Reply allows us to email thousands at once with the option to customize variables. I don't know what I would do without it. I love the stats and tracking along with everything you need to be efficient. It's super intuitive and easy to use! The customer service chat box allows quick help and solutions!

Sometimes emails can end up in spam. Most of them make it to the inbox!

Saving me time with mass emails and saving money.

Very helpful support. Quite many features that can be used and very robust sequence builder.

Product is priced very agressively, however it could have quarterly subscription.

Reply is helping our company to reduce the time on the e-mail campaigns and we have increased productivity of our sales team.

The automation & easy to use schedule sequencing is great - the new AI tools that provide suggestions on the best ways to up reply rates is also fantastic & really clever.

I can't think of too many if I am honest - perhaps the rate at which it can successfully find contact information for candidates could be improved, however, for BD campaigns it is fantastic & finds 95% of them!

Being able to take 3,4,5 various attempts to reach the kind of people who can help me achieve my goals over the course of each quarter - also giving me valuable insights into what I am messaging & how often people are looking at my emails etc.

ReplyIO is an excellent way to disperse information to customers in a time-saving manner when needed. Being able to track the open % is also beneficial.

The down side of ReplyIO? There isn't one.

I have a large territory with MANY accounts. Reply IO assists me in reaching many customers at once to increase my productivity.

I have been using Reply.io for a while now, and I must admit, it has completely transformed the way I do business. The platform is a powerful, all-in-one solution that has not only streamlined my sales process but also significantly boosted my team's productivity. Reply.io's intuitive interface is one of the major highlights. The dashboard is simple and easy to navigate, even for a non-tech savvy person like myself. It's a pleasure to use and makes the task of managing sales campaigns significantly less daunting. One of the most impressive features of Reply.io is its automation capabilities. With this platform, I have been able to automate numerous time-consuming tasks, such as sending out personalized cold emails and follow-ups. This has freed up valuable time, allowing my team and I to focus on what we do best - closing deals. The multi-channel approach is another powerful feature that sets Reply.io apart. It allows me to connect with leads and potential clients not just through email, but also via LinkedIn actions, phone calls, and SMS. This has dramatically broadened our outreach potential and increased the effectiveness of our campaigns.

While Reply.io is incredibly powerful, the initial setup and learning curve can be a bit daunting for those unfamiliar with sales automation platforms.

Reply.io is primarily solving the problem of time and efficiency within the sales process. As a user, I was often overwhelmed by the number of repetitive tasks I needed to handle daily, such as sending cold emails, follow-ups, and managing leads. This left me with little time to focus on more strategic aspects of my role.

We've been using Reply.io for 7 years now and are very sutisfied. It became an essential part of our sales process. The interface is intuitive and we can see that their team are working hard in adding up more and more useful features. Their support team is always there for you, being extremely fast and helpful. During these 7 years we of course tried to explore other similar solutions but none of them satisfied us, that's why I can confirm that Reply.io is the best solution for us.

We don't see any downsides. Perphaps the only minor thing is that at times, we feel that we are not able to take advantage of all the latest features as we are primarly using only limited set of features in our usual process. But I wouldn't call it a disadvantage of the platform of course, it's just something for us to work on :)

Reply.io helps us keep and manage all our outbound email activities in one place. It allows to approach potential customers in an efficient manner and track the results in real time.

I liked and used the AI feature a lot and it's amazing to see the counter of multiple signals to make a sequence that has better opportunity to get a reply

I believe the Data part needs lot of work and filters should be around all the parameters.

Reply has helped us in writing better emails and has increased our reply rate in general.

Reply is the third automated outreach solution I've tried and by far the best. I love the simple approach to template building and user friendly interphase overall. The email warmup tool was super helpful for me as well. Third and final solution for me.

The only con is the price, there are more affordable solutions out there but you truly fry what you pay for...

Reply allows me to really leverage my time by automating normal business correspondence with intermediaries as well as allowing me to build an automated business development process.

I love the fact that it is easy to use, especially for my sequences. I love the email search tool that gives you access to contacts through filtered data. Another thing I really like is their integrated ai tool that gives you advice on the chances of your email being opened according to the length, words and phrases. Their customer service is great and they are always there when I need them. I highly recommend Reply.io to any company that wants to expand in their outreach and organization.

I don't have any that I can think of to dislike about reply.

Sales outreach.