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Reply
Reply - drive your revenue growth with AI
4.6
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Reply Reviews & Product Details

Reply Overview
What is Reply?

Reply.io helps sales teams book more meetings with less effort using AI-powered, multichannel outreach.
It’s a sales engagement platform built to help reps and agencies connect with the right prospects, start conversations at scale, and book more meetings — all without the manual work.
Use AI to find leads, write emails, follow up across channels, and even chat with website visitors, automatically. Perfect for growing sales teams, agencies, and anyone tired of chasing cold leads.

Key features:
- AI SDR that works for you → Learns your product, finds ideal customers, personalizes outreach, engages across channels, handles replies, and books meetings, even in multiple languages.
- Built-in B2B database → Access 1 billion+ contacts with verified data, enrichment, and smart targeting.
- Multichannel outreach → Automate email, LinkedIn, SMS, WhatsApp, calls, and more, all from one place.
- Findy Chrome Extension → Find and reach out to leads directly from LinkedIn. Validate emails, make calls, sync with your CRM.
- AI-powered personalization → Let AI write high-converting sequences and replies that sound human (and relevant).
- Email Deliverability Suite → Keep emails out of spam with built-in warm-up, health checks, SPF/DKIM/DMARC monitoring, and more.

What makes Reply different:
- Your own AI SDR that doesn’t just automate, It actually learns your product and adapts your outreach.
- Whitelabel available. Perfect for agencies that want to offer a branded solution.
- Agency Growth Hub. Purpose-built tools for lead gen agencies: dashboard, API, client management, bulk actions.

Who it’s for:
- Sales teams looking to scale outreach without hiring more reps.
- Agencies offering lead generation and outreach services to clients.
- Founders or solo sellers who need more conversations, faster.
- Businesses with multilingual audiences who need global outreach.

Loved by 3,000+ teams worldwide & G2 Top 50 Sales Product of 2024.

Company Reply
Year founded 2016
Company size Myself Only employees
Headquarters San Jose, California
Social Media
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Ask Questions about Reply
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Reply Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support Chat, Email/Help Desk, FAQs/Forum, Knowledge Base
Training Documentation
Languages English
Reply Features
A/B Testing
Analytics and Reporting
Appointment Scheduling
Automated Dialing
CRM Integration
Calendar Integration
Call Recording
Contact Management
Customizable Templates
Customizable Workflows
Data Import/Export
Document Management
Email Templates
Email Tracking
Follow-up Reminders
Lead Management
Lead Scoring
Live Chat
Mobile Access
Multi-channel Communication
Performance Metrics
Pipeline Management
Role-Based Permissions
Sales Cadence
Sales Coaching
Sales Forecasting
Social Media Integration
Task Automation
Team Collaboration
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: April 01, 2026
Reply Sales Engagement Software logo
1,202 Reply Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Jan 20, 2023
 Source
Overall Rating:
5.0
MR
Margarita R.
Marketing Manager
Share
"All needed features for your marketing campaigns in one platform."
What do you like best about Reply?

We've been searching for similar tool for a long time and Reply is the only tool which has everything you need in one platform: email search, unlimited sequences, different integrations.

What do you dislike about Reply?

Sometimes we face with some bugs, but customer support works quite quickly and all our problems have been solved immediately.

What problems is Reply solving and how is that benefiting you?

Reply has everything we need for our marketing. It allows us collect emails, create marketing campaigns.

Small Business (50 or fewer emp.)
Jan 17, 2023
 Source
Overall Rating:
5.0
AD
Anastasia D.
Marketing Manager
Share
"Efficient Email Marketing Tool with Great Customer Suport!"
What do you like best about Reply?

From all tools that we've tried Reply.io works the best. We have consistent flow of replies and instant and detailed answers from customer support, in case we have have some issues. The tool also has extra options to improve email deliverability and avoid spam folder.

What do you dislike about Reply?

Sometimes, Reply extension is stopped extracting emails because Linkedin notices this and blocks account. The rest works well.

What problems is Reply solving and how is that benefiting you?

It helps us gather emails of our potential customers from Linkedin profiles automatically, which saves us a lot of time on getting qualified leads.

Small Business (50 or fewer emp.)
Jan 16, 2023
 Source
Overall Rating:
5.0
KP
Kyle P.
Director Of Sales
Share
"Easy to use and great support/service"
What do you like best about Reply?

Really simple to use and get the hang of setting up sequences. The support has never let us down when we've had questions and as long as you stay in the standard limits, emails go out without an issue.

What do you dislike about Reply?

When you get to the point of having lots of sequences and different industries you're targeting, there could be some more automation but you want to manually be involved in those processes anyways so no real complaints.

What problems is Reply solving and how is that benefiting you?

Streamlining email automation and communication to prospects and clients. We've been able to quickly scale and only need one person to manage over a dozen email accounts.

Small Business (50 or fewer emp.)
Jan 13, 2023
 Source
Overall Rating:
5.0
JT
James T.
Senior Marketing Consultant
Share
"Excellent to save time and become more efficient!"
What do you like best about Reply?

Setting up sequences is easy and tracking everything makes the tool very effective.

What do you dislike about Reply?

I would like to add more than 25 contacts at a time from the DATA tool, that is awesome.

What problems is Reply solving and how is that benefiting you?

Automated email saves me time and provides me with a tool I can use daily.

Small Business (50 or fewer emp.)
Jan 13, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Excellent Customer Support"
What do you like best about Reply?

Reply.io's customer support is exemplary. They go above and beyond to ensure your success- everything from checking in to confirm your email deliverability rate is strong to helping you navigate the platform patiently.

What do you dislike about Reply?

Pricing could be a bit lower but still, a very competitive price compared to the market.

What problems is Reply solving and how is that benefiting you?

Reply ensures your cold emails get responses.

Small Business (50 or fewer emp.)
Jan 13, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great experience with the team and platform so far."
What do you like best about Reply?

The support is great. Every question I have is answered right away and with great detail.

What do you dislike about Reply?

More customizable sending schedules would be a bonus, but still a great product nevertheless.

What problems is Reply solving and how is that benefiting you?

I can manage sequences for my entire team in one place.

Small Business (50 or fewer emp.)
Jan 12, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Probably one of the best solutions for a scaling business within budget + awesome CS"
What do you like best about Reply?

Impressive Customer Service. Quick response and they go above and beyond.

What do you dislike about Reply?

Not as advanced as other high end outbound software solutions.

What problems is Reply solving and how is that benefiting you?

Allows me to launch automated outbound campaigns with multiple channels involved at a reasonable price (ideally for growing business that didn't get to enterprise size)

Small Business (50 or fewer emp.)
Jan 12, 2023
 Source
Overall Rating:
5.0
JB
John B.
Ceo
Share
"Generating new business leads without the effort"
What do you like best about Reply?

Very simple and intuative to use. Setting up a campaign can take just a few minutes once you have a list, then tracking the responses to the campaign is both simple and comprehensive.

What do you dislike about Reply?

I've learned to keep the numbers down in a sequence so that it works through the sequence quickly....with larger lists it can take weeks toget through the seqeunce

What problems is Reply solving and how is that benefiting you?

We used to make a lot of phone calls to try and generate new business, with reply we no longer have to do this as reply is effectively reaching to more people than we used to with phone calls, but without the effort

Small Business (50 or fewer emp.)
Jan 12, 2023
 Source
Overall Rating:
5.0
CH
Charlie H.
Business Operations Manager
Share
"Effortlessly game changing"
What do you like best about Reply?

Reply's drag and drop email sequences are genius. It's not only quick and easy to set up and edit later but the sequence steps Reply offer have improved our workflows. Everything is a lot simpler now.

What do you dislike about Reply?

I have to pay to verify email addresses in our database. Not a big deal as it's relatively inexpensive, but it would be nice if verification was built-in to sequencing itself.

What problems is Reply solving and how is that benefiting you?

We are benefiting wherever an email sequence is necessary. We use Reply for everything from email marketing to candidate experience and employee onboarding. There's more to Reply than sending emails, so other steps like Tasks, Phonecall or LinkedIn Message have enabled us to automate many different processes that require a variety of tools.

Small Business (50 or fewer emp.)
Jan 11, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Reply.io has been instrumental in generating additional business"
What do you like best about Reply?

I love how reply.io gives you guidance while building a sequence to help you earn as many replies as possible.

What do you dislike about Reply?

I wish each linked account was capable of sending more emails per day.

What problems is Reply solving and how is that benefiting you?

It is helping us to revive old leads and turn them into new business during our industry's slowest time of year