Reply Reviews: 4.6/5 — Highly Rated
It was very easy to navigate and setup. In general, we are very happy with the platform.
It can get pricey when you add more users and accounts.
They enable us to be able to send lots of outreach emails to prospective clients.
I am impressed with the results this software generates. The engagement rates are very impressive.
We have struggeled to get the API between Reply and our CRM system to work as expected
We use Reply to scale our outreach to leads, and we use to maintain relations with existing customers. Both with impressive opening and engagement rates.
Very easy to use and excetional customer service. Any time I have an issue or I am unsure of something, I just pop a question in the chat box and a real person (VERY helpful person) addresses my concerns tenfold! I absolutely love it, it is so user friendly and it streamlines everything; showing useful stats as well as a validate email tool and the quality of your emails to (wamr, cold) outreach campaigns. I HIGHLY reccomend.
Nothing! There is nothing I dislike about this.
Helping me win new business for my recruitment agency
It's variable to my use case and has lots of built-in features so that you can create highly personalised multi-channel campaigns. The support I have received is fantastic also, the team are so helpful and their response time is second to none!
It's complex to use so it takes some getting used to, however, once you understand how it works then the ease of use increases dramatically. The calendar function graphic interface could also be improved so that it's clearer to see what is being sent and on what days but that's not a biggie.
We improve outbound for our clients by pumping in lots of new and existing data. People are then contacted via email, LinkedIn and calls to generate engagements. The system is great for that as it's adaptable and highly personalised.
Outstanding tool. The interface is super clean and intuitive to use. By far the best feature is the LinkedIn automation tool. It sets it apart from its competitors.
It'd be awesome if sequences could be sorted into more folders. Maybe it's just me, but I tend to create lots of sequences and get messed up with names. That would make Reply even better. But at this point, I'm cherry-picking.
Reply is a lifesaver when it comes to outbound campaigns. It allows me to reach hundreds of leads per week while being careful not to fall into spam detectors. By far, the best feature is its LinkedIn automation tool, allowing me to automatically have many points of contact with the lead (automatic email + automatic LinkedIn contact request).
I was pleasantly surprised by the UX and the data available in the app. The sync to hubspot is also very nice. Support is great.
Some data could be more up-to-date. But not a huge issue at all.
Demand generation and sales
The tool has many easy to use features and it's always getting better! Their customer service and support teams are very responsive and helpfu.
Nothing! reply does everything well. It has been a great experience.
Sales enablement and marketing campaigns. They help us generate leads and brand awareness.
Once you understand how it works, everything is extremely easy to use and keep on top of.
Nothing so far. Any time I have questions, they're answered quicly by the team
Keeping on top of outbound emails and prospect interest
Very reliable, no downtime, at least none of which is noticeable. HubSpot integration was easy to set up and runs smoothly. The most valuable thing for me is the great support team at Reply: no matter whether it is actually a bug (hardly ever) or "just" a user error (more often!): The team responds extremely fast with comprehensible and friendly feedback. A plus: Preceding the support personnel is a bot that has actually provided me with the desired answers I was looking for within a few seconds on one or two occasions.
It is not very intuitive. (However: As a major trade-off, it really offers a lot of data.) Some features only work as intended if your language is English, e.g. keyword recognition for automatic feedback categorizing. This may require workarounds on your side. (Yet, the dev team quickly puts such improvement requests on the roadmap.)
We use Reply for cold mailing activities. Reply helps us to have automated touchpoints with leads over a longer period of time via email and LinkedIn. I've worked with other tools for automated outreach as well. Reply is certainly one of the more "grown-up" solutions. It comes as a good package that does what it is supposed to do very reliably. Which means more time for other stuff!
The interface is very friendly and intuitive. And never fill alone because the support team answers very fast to any question. It is a simple-to-use yet complete software.
I would like for them to have a better positioning in Google so information about them is easier to find, but I guess is a matter of time. Also, more documentation and tutorials on YouTube will be great.
It helps reach clients; we currently use it for emails only, but it allows so much more in the automation of sales outreach. We started using it in 1 office and finally decided to extend it to the entire organization.
