RingCentral MVP Reviews: 4.0/5 — Solid Choice

I love that I have access to my "desk line" wherever I am! I can always access voicemails, schedule conference calls and conduct video conferences with ease.

People who haven't used the RingCentral meetings before sometimes have difficulty laughing a meeting. It says its "powered by Zoom" but it seems to require a few more steps for people that are not familiar with it.

If my clients call me on my "desk line" and I'm out of the office, I can answer and they think I'm hard at work at my desk!

I like the fact that anyone can create a meeting but if that person has to log off, they can turn over "ownership" to anyone else on the call.

sometimes the links don't work, and instead they will prompt you to upgrade or download some updated.

We have been able to have quick daily meetings and if someone is talking you can utilize the chat option and everyone can participate without cutting each other off.

The multiple features allows you to maximize your time, with multi-tasking. Texting, calls, messaging system. Awesome

Sometimes the system gets overloaded and may time -out or freeze

The influx of calls can be intimidating without a reliable system. We are able to engage with our customers in a timely fashion which allows us to set the pace for a great business relationship.

This software is incredibly easy to use - works across multiple platforms - very feature rich - excellent support - cloud based - very cost effective compared to a hosted on-prem solution. This service/software allowed us to easily transition to working from home (on a permanent basis) without any problems. My users can work from anywhere and any time. This service includes phone and video.

At this point (have been using the service for about 11 months), I have nothing negative to say.

Problems solved - Cost savings, work from home, retired legacy systems Benefits - one major benefits we have noticed (being an Office365 customer), not all of our clients can use Microsoft Teams, so this gives us a second option if there are issues with using Teams. The feature set of the Video calls is very strong if you are looking to host large meetings or webinars

Ease of setup and the speed of setup. Our company went from a 2 office, 150 employee company with 16 offices in 6 countries, with over 1500 employees in 36 months. RingCentrals ease of deployment and use, was a great benefit during this growth time.

Their billing can be very confusing. They are getting better and have redesigned their invoices. Some issues getting lines in some countries, but that is almost always due to the countries' telecom restrictions.

We are a rapidly expanding company and RingCentral is able to keep up the pace with us. Phone deployment is never the bottleneck.

The virtual backgrounds. I can't tell you how fun and helpful these are if you have a less-than-ideal working from home environment. You can literally take a photo of your clean living room or office and use that as your virtual background in order to hide the mess a child made, or things you haven't been able to clean up. Alternatively, you can use it just for fun during virtual social events! Also the breakout rooms are fantastic.

Honestly, I can't think of many downsides. Occasionally you might get kicked off due to poor internet connection and the virtual backgrounds don't always work as well as might want. And we've all heard stories of others Zoom-bombing meetings. But overall, it's fantastic.

Problems being solved are simply the working from home factor. You can schedule meetings or just send someone a link for a one-off meeting in real time. RingCentral helps maintain that level of interaction and social atmosphere during COVID quarantine times and allows everyone to be able to 'visit' with their co-workers in both social and business aspects. Benefits can really be summed up quite easily in that RingCentral is allowing business to maintain their in-office work structures while providing the remote-flexibility so many employees desire

The user interface is easy to interact with. It makes it easier for me to prospect and remember who I spoke with and the content of the conversation.

There is nothing I dislike. This product works well for me. One small improvement would be making it easier to switch between the numbers your calling from and able to make this change from the app vs desktop.

I'm able to easily prospect and it helps me call from my computer/headset. This keeps me from having to use my personal cell phone.

RCM is really easy to use. It has great quality, and it's a great price.

It really hasn't given me problems- I highly recommend it.

It integrates with the RingCentral app so I can meet, message, and do calling (also faxing) from one spot. It prevents me from having to have separate apps.

This is the whole package. You have telephone service with hold music, faxing service, conference line, texting and Live Meeting/Webinar all branded with your company logo. Now they have added an app that is for your team so you can stay connected via chat/calendar/documents and more. I advised another client I work with and she started using it as a call center so it really has versatile options and uses.

I set this up for my first client several years ago so there was a minimal learning curve but it is not that difficult.

All communications. I am utilizing the Meetings for weekly conferences, the phone service to ring to my PC, the VOIP phone and my cell for when I am out of the office. I use the texting feature for both team members and clients (and I send mass texts to all the new recruits to remind them of trainings). Considering I work in PA and I have this set up for one client in Indiana and another client in North Carolina.

The interface is simple to use and allows our employees to host meetings internally with each other and externally with clients. This has helped our business during COVID-19. RingCentral Meetings has allowed our sales team the option of meeting with their clients online without having to worry about the customer being loss by not wanting to come into the store.

It is not cloud based which is a small bummer. I would like it more if we could boot the client from the cloud without having to worry about everyone having it installed.

A huge problem we are solving is how to meet with clients remotely. With RingCentral Meetings we are able to do this with ease and efficiently.