RingCentral MVP Reviews & Product Details

RingCentral MVP is a great solution for all of our communication needs. The phone system, the video meetings and the collaboration platform are used daily and are simple to use. We also have a great Customer Support representitive that helps with any issues when they arise.

I don't have any down sides to RingCentral MVP. The solution was easy to implement and the integration into our Microsoft office suite completes all of our needs for a communication platform.

RingCentral solves a many of our business issues for us. First, We have 6 facilities throughout California and Texas making collaboration between our facilities difficult. However with the unified app the team collaboration has sky rocketed and is a tool that our staff could not go without. Second, our customers not only come in to our facilites but there is a need for our staff to be able to reach out via video to our customers on a daily basis. The RC Video Meetings allows us to be able to complete this task and our customers love the ease of use. Thridly, the phone system. Not only does this assist with our call center but also alows ease of scalability. When we open a new location we are able to have it up and running from a communication standpoint in a matter of days. The system is a true "plug and play" system.

The customer service. 100 percent the best!

Sometimes it gets laggy and have calls disconnected. Says I have bad connection but I have really high speed net.

Our text messaging option. I am able to connect with my customers easily.

The customer support is great, the calls are clear and easy to connect, and it is very user friendly.

Setting it up was very difficult with 10DLC, everything else has been great.

Great tracking and recording features for my employees.

The call recording to help training with my team

sometimes texting doesn't work, inbound messages can get a little mized up

business numbers

I like the mobility of RingCentral. That I can work from home or the office and never miss a call! The ease of changing our settings depending on what is best for our business is very helpful! Customer Service at RingCentral is off the charts INCREDIBLE. Every single person who has helped us has been absolutely amazing. Very attentive and very, very prompt at getting are issue resolved.

We're still trying to figure out the best use of our central desk phone. That's on me as I haven't researched or reached out for help on best practices for us.

We can make and answer a call from anywhere!

The ability to integrate with Salesforce and auto log all inbound and outbound calls and text messages. Great product!

I have 1 legit complaint - the mobile app has spotty reception - it is light years ahead of where it was at, but it is still in need of serious improvement. My 1 request is that texting should be able to be included in flows. If we could include text messages in our flows using templates, that would be fantastic!

Having the ability to integrate our phone/communication system with our crm, salesforce, has been awesome! Everything gets documented! No matter what!

I love that it helps me keep my business and personal separate. I get a ton of calls and texts on my RingCentral, so when someone calls or texts me, I know right away if this is business or personal.

One thing I have noticed is some bugs with group messages. I have a couple group messages with only 3 people and sometimes my messages only go through to one person or the other way around.

Having verified numbers when reaching out to potential clients. I have had other services where my number gets marked as spam pretty quickly.

When I call they are always so nice and resolve my issues in a very professional matter

Nothing, I enjoy the product! i have nothing bad to say

we can comminicate with our clients using ringcentral numbers

I have alswys had incredible customer service when I have had to troubleshoot an issue. The representatives are very patient, knowledgeable, and creative thinkers. They will problem solve until the issue is fixed!

I find the online interface challenging at times, when I want to change settings. But that is why I appreciate the live customer assistance so much.

Ring Central has solved outgoing message issues, extensions being reassigned, call forwarding. That is extremely helpful.

It is easy to use even for new user set up and implementation, we never have any issues. If we do, the tech support team is quick to respond and typically solves problems in real time. There are many readily to use features and plans are accomdating to the needs of the business.

Honestly, can't think of any. The SMS TRC set up was a bit cumbersome and annoying, however I understand that is a carrier requirement and not necessarily RingCentral.

integration with LaborEdge - we are excited!