RingCentral MVP Reviews: 4.0/5 — Solid Choice

The ability to monitor your calls is an invaluable learning tool. Anyone in sales not recording their pitches and/or demos is at a huge disadvantage. This is an easy add on to help increase prospecting, and get your reps up to speed.

THE WORST CUSTOMER SERVICE. I used these guys 2 companies ago and remember that they have multiple apps and none of them have worked from the beginning. They say that they have their engineers working on them and it’s always the same story of making it a priority to fix the issue. Well, months later and their “priority” is still in limbo. You would think that they would offer us some kind of compensation but they don’t even care. Bottom line, they look and sound great up front but once you are locked in, they really don’t care about the customer! Since it is a public company, I guess they only care about the shareholders and not their actual customers!

None at the moment. Ring DNA and/or Zoom are much better alternatives

That when the product works, it is easy to use

When issues arise, Ring Central support is absolutely useless. It feels like the company does not have any intent on resolving issues.

Communication

You can let people know before or during the call that you will be recording. You are able to choose the groups of calls you want to record. The calls are saved and you can go back and listen to them when you want.

This feature is not really essential or needed at a smaller business unless calls are very important and need to be reviewed again and again.

This feature can help when training new employees

I liked that you can transfer to another line on your cell phone without the app open.

Everything else. Not user friendly. expensive. dropped calls. Have had lots of problems.

staff being able to use their cell phones without giving out their cell phone numbers.

Fine call quality once I was able to download the software and dial in

I really didn't like that you actually had to download some software prior to dialing into a call. I am accustomed to using Webex, so when I had a call at 10, I dialed in at 10, to find out I needed to download and wait for that to complete, thus causing me and a few other colleagues to be a few minutes late for our meeting. It also doesn't give you a list of all the participants on the call, so you don't know who exactly is speaking, if it's a larger crowd of people you don't yet recognize the voices of.

We only used the service for when we are having calls with an external agency. It's an alright platform to host calls on.

Overpriced and you can do better with Zoom Conferencing

Rep was not very hands on and generally nonchalant about providing extra support and help.

Conferencing and calling multiple parties via video and shared screen

With a conferencing app, the most important thing is to make it easy for the user to schedule a meeting, quickly start a meeting, or quickly join a meeting scheduled by someone else. RingCentral is decent enough at the first two. The audio/visual quality is also fine.

It is incredibly annoying to join a meeting scheduled by someone else via link. I was told this may be because of a Chrome issue. However, Chrome is my preferred browser as well as the preferred browser of so many others. This has made me revert to Webex. I have had to apologize to at least 3 of my customers who have had such trouble joining meetings I set up with RC. I will not ever use RC to schedule a customer meeting again. RC also does not ever retain my login information on the desktop client. So, I have to search for my RC phone number and extension to input as a login.

Unfortunately none, possibly due to the fact that I won't switch my preferred browser from Chrome.

Easy to set-up and easy to use. Users can set your forwarding numbers and business hours to automate how / when phones ring and when to send callers straight to voicemail. Service has been reliable.

On multiple occasions our extensions were hacked by people overseas, who ran up hundreds of dollars of charges on our account. RingCentral only allows for numeric passwords, which doesn't make any sense this day in age. Passwords will get hacked, and you will have to spend time on the phone with customer service to get your money credited back. Not really worth the time / effort to be honest.

N/A

Provided a low benchmark of features and customer service, teaching me what to look for in a replacement VOIP provider.

Unable to get Archiver repaired to resume backing up SMS data. Unable to receive meaningful communication with customer service about resolving the issue.

I have been using RingCentral primarily for phone and SMS communication with clients of my law firm.

They have to capabilities we require to run our business.

I had a significant and unexpected charge on my bill for the last 3 months. And for the last 2 months, I have emailed my account rep 4 times and still have answer on the extra charge. I got one email saying she is looking into it but still have not recieved a response. From the start, this company has been very misleading and went back on their word during negotiations. Expect to pay more for low quality service.

They were supposed to provide a value based solution for our use case but will all the additional costs that they cannot explain, there is no benefit.

The account managers and response to technical support requests are good. Overall phone quality and ease of system administration are also good. They also have CTI with most popular CRMs without any additional cost.

The renewals process is beyond painful. If you want to make any changes to your account, it is going to be next to impossible. The renewals team also seems uninformed about the features and limitations of their products, does not provide timely responses to emails, will overcharge your account and then will drag their feet on submitting any refund request. I would not recommend RC based on my experience with the renewals team alone, it is that frustrating and terrible.

RingCentral is our voice solution. However their SMS automation could still use a lot of development. We use HeyMarket for SMS.

It's functionality is what you expect from a virtual phone service. Provides phone and message functionality, including meetings, etc. The online help is better than some of its competitors.

Customer service is terrible. It is almost impossible to get help, either via phone or via chat. The chat agent gives you responses that either don't make sense or are unrelated to what you're asking about.

We're a startup manufacturer and want a VOIP phone solution that does not require us to purchase equipment. RingCentral fits that bill, but their execution is unsatisfactory.

The service itself is ok but be warned they will not let you cancel lines

I tried numerous ties to remove 2 lines I didn't want. Each call they would have a reason why I could or just straight up disconnect me. These guys are bad. Really bad. I would never ever use their services again.

It's not the right service for me and given the support is so bad do not recommend.

The UI is okay to use, not the worst i've ever used.

Their support is outrageous, took us over 2 months to cancel and steal dealing with monthly bills for a service we do not use in the tens of thousands. Escalating to managers dont work as nobody will ever call you back. Stay far away from this company if you can.

Solved the call center while using it, rarely downtime in the beginning, more and more with the latest releases.

It tracks my calls in order to validate my working commitment of what is expected of me daily.

Very few clients can hear me. I rarely hear it ring or notify. I cannot hardly make or receive calls at home.

Tracking my calls validating work expectations.

The initial salesperson that signed me up was very nice. Everyone was super quick to call me back and super helpful when I was starting out... Unfortunately it went straight downhill from there.

They do not service you as a customer. * The setup is clunky * The admin panel is difficult to use * You can't get someone to help you if you have any kind of question Chat takes 20 minutes to pick up and then they ask you another question and that takes them 10 minutes to answer.... and then you repeat the process over and over. So the slightest little problem takes a minimum of an hour to resolve. My last challenge was a small one but it took a period of 3 days and about 5 hours and still no resolution - I eventually figured it out myself. The final straw was when I had a very small question on using the admin panel. After 15 minutes of waiting on chat again... it was just too much. I have a business to run, this service was sucking away my most precious resource - TIME. I had to cancel. If your phone service is not working and you can't get anybody at the company to help you, you really don't have a phone service. Do you? Then to add insult to injury, they connected me up with the cancellation department. And the person and cancellations... Was not nice. They tried to tell me that they had a contract and I couldn't cancel. It was an unbelievably unpleasant experience. I cannot recall another supplier in recent memory who is treated me with so much disdain after having giving me such horrible service. I would advise you to steer clear as far as you can away from this company.

I was using them as my primary phone service as I have a remote Workforce.

The service worked well for a while, although the settings were finicky.

Customer service was atrocious. You had to make a request and wait for a callback from a person in a totally different time zone. If you missed the call, you had to wait for *that agent* to call you back, nobody else. When I canceled and wanted to port my numbers, this was a multi-week saga where I could not get a respnose from anyone. My agent told me I had to speak by phone with the "cancellations team," despite the fact my contract said I could cancel in writing. After I finally completed this process and was assured my contract was canceled, RingCentral has billed me for TWO CONSECUTIVE YEARS of service. I was unable to get a response from anyone at the company and have had to dispute the charges with my credit card company. They are unethical and do not care about customers. Stay away.

I needed a business phone system and they provided that.

Budget friendly, has phone app. New account executive who took over my account was helpful

Contacting technical support challenging. Alot of bugs over time of use, with dial tones change from normal to sounding like your somewhere international even though location hasn't change. Technical support can takes hours testing and resolving reoccurring issues Onboarded incorrectly In the initial term and initial account manager left in lurch, and provided incorrect numbers which didn't correspond with actual address. Issue only raised later when new account manager took over account. I've decided to cancel service after 1.5 year, but autorenew clause in contract resulting I'm paying for 7 month, despite no advance warning of autorenewal at time having already completed 12 months. No sense of good will and care surrounding poor support, bugs and incorrect onboarding.

Remote working nationally and internationally

Easy to set-up IF you buy a NEW PHONE each time. Portability when you move offices just take your phone and plug it in at the new location and it works. (VOIP technology is awesome.)

They auto-renew your contracts WITHOUT notification. I am stuck paying for 3 phone lines no longer needed because I didn't realize the contract I signed back in 2015 auto-renews every 2 years. Tech support is difficult to connect with. Frust

We use it for FAX and telephone/voice mail.

It is a pretty robust system with most of the tools that you need.

They have way too many changes throughout the course of your subscription. When in need to change something, update something, or when something seems to not be working, their customer service isn't great not one bit. They keep transferring you from one foreign call center to the next with everyone to afraid it seems to give you a proper answer as to what, why, where, etc. regarding the problem at hand.

It helped me with allowing me to have a second line in order to use for my business rather than just my personal cell phone. Due to the many hiccups that I faced with their service, I really can't give any credit to any business increase from them. They also then rolled out some new policy that you can only send out 25 SMS per month, so which means had one conversation with a client over text, those 25 SMS can be used up pretty quickly.

There are so many negatives, I'm struggling to find anything nice to say.

Horrible tech support. And their customer service is worse.

I love VoIP calling services. The integration with HubSpot was ideal. But RingCentral's consistent failures have turned me away. My RingCentral service was down for months at a time. When I called Tech Support, they said that it shouldn't be happening, that a supervisor would be calling, and...crickets. When speaking with tech support, they said "we have 30 days to address any helpdesk tickets". Seriously??!!! And guess what...it took them almost 3 months to fix it. The first time. My service is down again, and after 2 months, I gave up and transferred my service to another company. When I called my Account Manager, he said "that shouldn't be happening" and promised to take care of it. And...crickets. I've moved my VoIP to another company. If you want to go out of business, use RingCentral.

There are no upsides to using them. We have several handsets, that often do not work. They have the worst customer service. We can not have issues resolved and they will not work with you to reduce services that you do not need.

Their lines have routine outages. Their website is not user friendly. They unilaterally renew contracts for periods of two years and will not work with you to reduce lines that you are not currently using.

I receive NO benefits from RingCentral, they are causing problems not solving them. I wanted to use the main line for texting for all numbers, this does not work. Customer service is non-existient.

Initially, they were way ahead of everyone on the technology side, though they ultimately didn't have a robust enough call center package and we had to upgrade soon after.

Getting anything done with your account, billing, or support is bureaucratic, slow, and frustrating. They have everything so siloed that it can be hard to find the right person to speak to, even when you go through their ticketing system. You get passed around a lot, and the onus is on the customer to keep following up, calling, and staying on top of them for resolutions.

None. Initially, it was better than our previous partner and got us to a VOIP solution for better Disaster Recovery. However, they did not keep up with technology as it evolved.

I liked the app and how easy it was to use. Our admin had no issues with it.

The customer service is terrible. The sales person is supposed to be your rep but they are never to be heard from again. Then the charges keep piling on.

We needed a phone system to communicate with our customers.

I wish I could leave this slot blank because there is not much to talk about that I appreciate.

Their user interface is completely outdated. Additionally, it takes at least 3 transfers to get to the proper support department that will be able to solve your issue.

I was hoping to solve communication problems within my cleaning company. However, in the end, I spent hours figuring out their portal and then being charged extra for SMS.

Nothing, the service is terrible, overpriced, and the company cannot even honor their agreements.

Cannot honor its contracts, cannot do what they say, most calls dropped on the first ring so quality is terrible. Would not recommend buying.

Call quality as the calls are constantly dropped, porting issues, and they do not wish to honor their agreement so they breached their contract.

Service is fine. If you purchase additional items it can enhance the product.

RingCentral contract is rip off. Do not sign up with this company. Because of COVID and other economical reasons we have had to reduce our headcount in order to stay in business. Ring central is not willing to reduce the number of lines we originally signed up with and if we cancel and shut down our business they will still go after us with a cancellation charge. They have no problem charging us for phone lines we don't use but if we increase phone lines they would charge us for additional lines. They locked me in a 2-year contract that I have to pay for lines I will not use. IF you get them to make any change they will add another 2 years to the contract. Yes, you will be in contract to pay them for 4 years regardless of what happens to your business.

Customers call us, the phone rings, and we are able to answer the phone. So it solves that I suppose.

It basically does what I need. Texting works great, visually easy to use.... most of the time the call quality is good.

The Tech support system is terrible. In my latest bout, I would call the tech support number, input endless information , wait on hold for long periods. Then in 6 separate instances over a period of 3 days, I would promptly be disconnected after going through a description of the problem. As frustrating as that is, even worse is the fact the NO ONE EVER CALLED ME BACK after the disconnect !! Even in some cases, after the person asked me for my call back number in the event we got cut off!! Unreal but true. My issues are still unresolved, hence why I am in the process of switching to a new company.

It's a phone service, I'm using it to make phone calls and text

I can't think of a single redeeming feature.

Would you use anything else that hasn't been updated since 2001? No. So don't use this. The UX is atrocious, the call quality is bad even plugged into great bandwidth. It's just bad.

A few months into our contract, we just got a different provider.

The interface and apps are well designed. IVR system had many features.

Quality of the call. We used Ring Central for quite a while and experienced constant dropped calls and poor call quality. In many cases, we had to call customers back via our personal phones.

Office phone system and IVR. The IVR configuration and system are easy to configure.