RingCentral MVP Reviews & Product Details

I use as backup fax system when faxes don't go thru my primary fax system. I like that I can preview the documents with one click. No need to download and then open documents. Is all on one screen.

I don't see a way to retrieve faxes if I delete by mistake. I will like to have a folder to store completed faxes or deleted to retrieve later if needed.

As a backup when I sender have problems faxing on primary fax system. Be able to obtain important documents quickly

RingCentral has a great concept. The idea that you can have multiple users, simul-ringing to those users, so the clients never reach a voicemail, is great. Being able to text and make calls from the computer is great, too.

We've unfortunately had nothing but problems since signing up. The app on the phone only works half the time. The app on the computer and the app on the phone, if on at the same time, create errors where if I answer on the phone, the computer is still ringing and sends people to voicemail. I've had to have my extension deleted and a new one created because the extension was "corrupted." When I asked why, they couldn't give me a reason, they just said it happens sometimes but it's rare. My voicemail wasn't working for a long time, it kept going to the computer generated voicemail. We wanted personalization so people didn't feel like they were calling a corporation and it took weeks to get this right. I have had situations where I don't get a phone call at all, neither the app on my phone or the desktop app will ring at all. Every time I need to contact customer service, they're great, but it's a lengthy call and I shouldn't need to call them as often as I have. Plus, the system in general is confusing and not super user friendly. We signed up and I had to wait 2 weeks to get the introductory webinar to teach me how to use everything. During that call, he couldn't teach me what I needed to know in 1 hour so I had to schedule a 2nd call. We missed out on a listing during this transition because a call came through that we never received and went into a voicemail box we hadn't set up yet so it wasn't being check. By the time we got to the voicemail (1 day later) the people had already hired another agent. I also drop calls, a lot, which I think has more to do with my wireless connection than anything but it would be great if the apps would automatically switch to my phone network if the signal fades on the wireless end.

I work remotely from another state so this has solved the issue of needing a local number and being able to text and call right from my computer. If we could just get rid of these other issues, it would be great.

It connects well with the CRM and tracks the time and amount of phone calls made, making it easy to set and reach the goals within your metric settings.

It is a very unstable product. Sometimes the connection is so bad that the other person tells me that they couldn't understand a word I said in a voicemail. Also the connection between ring central and the CRM software is constantly needing to be re-connected. The ear piece is not always the most comfortable and microphone makes you sound like you are underwater at times. Constantly goes offline in the the middle of a conversation.

Right now the only benefit that has been realized is that it is the best product on the market and I use that term loosely.

The ability to use it remotely on your computer or phone.

The Support Team is not good at resolving issues. Each phone call has been over an hour and the issue still is not fixed.

The cost is less than using a phone carrier such as Spectrum. Being able to utilize the system remotely.

It makes calls. That's really just about it. It has no notable good features. There is really not a lot that can be added to the positives column on this one beyond that.

Ring Central is slow, clunky, and quite meh. It's not a great program, though it does the job in a semi-adequate manner, I suppose. But it is always a hassle to deal with.

It makes calls. There is no other usage for it that our organization made, or has made of the software, now or in the past. The ability to make calls from one's computer.

I did like how easy it was to install and the service provided

I didn't like how difficult it was to get working properly, I had a lot of tech issues and it took quite awhile to get the video call started

Communication while working from, staying up to date with coworkers and their projects, more personable communication than email or phone call

The ability to monitor your calls is an invaluable learning tool. Anyone in sales not recording their pitches and/or demos is at a huge disadvantage. This is an easy add on to help increase prospecting, and get your reps up to speed.

THE WORST CUSTOMER SERVICE. I used these guys 2 companies ago and remember that they have multiple apps and none of them have worked from the beginning. They say that they have their engineers working on them and it’s always the same story of making it a priority to fix the issue. Well, months later and their “priority” is still in limbo. You would think that they would offer us some kind of compensation but they don’t even care. Bottom line, they look and sound great up front but once you are locked in, they really don’t care about the customer! Since it is a public company, I guess they only care about the shareholders and not their actual customers!

None at the moment. Ring DNA and/or Zoom are much better alternatives

I liked that you can transfer to another line on your cell phone without the app open.

Everything else. Not user friendly. expensive. dropped calls. Have had lots of problems.

staff being able to use their cell phones without giving out their cell phone numbers.

Overpriced and you can do better with Zoom Conferencing

Rep was not very hands on and generally nonchalant about providing extra support and help.

Conferencing and calling multiple parties via video and shared screen

With a conferencing app, the most important thing is to make it easy for the user to schedule a meeting, quickly start a meeting, or quickly join a meeting scheduled by someone else. RingCentral is decent enough at the first two. The audio/visual quality is also fine.

It is incredibly annoying to join a meeting scheduled by someone else via link. I was told this may be because of a Chrome issue. However, Chrome is my preferred browser as well as the preferred browser of so many others. This has made me revert to Webex. I have had to apologize to at least 3 of my customers who have had such trouble joining meetings I set up with RC. I will not ever use RC to schedule a customer meeting again. RC also does not ever retain my login information on the desktop client. So, I have to search for my RC phone number and extension to input as a login.

Unfortunately none, possibly due to the fact that I won't switch my preferred browser from Chrome.

Easy to set-up and easy to use. Users can set your forwarding numbers and business hours to automate how / when phones ring and when to send callers straight to voicemail. Service has been reliable.

On multiple occasions our extensions were hacked by people overseas, who ran up hundreds of dollars of charges on our account. RingCentral only allows for numeric passwords, which doesn't make any sense this day in age. Passwords will get hacked, and you will have to spend time on the phone with customer service to get your money credited back. Not really worth the time / effort to be honest.

N/A

The service itself is ok but be warned they will not let you cancel lines

I tried numerous ties to remove 2 lines I didn't want. Each call they would have a reason why I could or just straight up disconnect me. These guys are bad. Really bad. I would never ever use their services again.

It's not the right service for me and given the support is so bad do not recommend.

The initial salesperson that signed me up was very nice. Everyone was super quick to call me back and super helpful when I was starting out... Unfortunately it went straight downhill from there.

They do not service you as a customer. * The setup is clunky * The admin panel is difficult to use * You can't get someone to help you if you have any kind of question Chat takes 20 minutes to pick up and then they ask you another question and that takes them 10 minutes to answer.... and then you repeat the process over and over. So the slightest little problem takes a minimum of an hour to resolve. My last challenge was a small one but it took a period of 3 days and about 5 hours and still no resolution - I eventually figured it out myself. The final straw was when I had a very small question on using the admin panel. After 15 minutes of waiting on chat again... it was just too much. I have a business to run, this service was sucking away my most precious resource - TIME. I had to cancel. If your phone service is not working and you can't get anybody at the company to help you, you really don't have a phone service. Do you? Then to add insult to injury, they connected me up with the cancellation department. And the person and cancellations... Was not nice. They tried to tell me that they had a contract and I couldn't cancel. It was an unbelievably unpleasant experience. I cannot recall another supplier in recent memory who is treated me with so much disdain after having giving me such horrible service. I would advise you to steer clear as far as you can away from this company.

I was using them as my primary phone service as I have a remote Workforce.

Easy to set-up IF you buy a NEW PHONE each time. Portability when you move offices just take your phone and plug it in at the new location and it works. (VOIP technology is awesome.)

They auto-renew your contracts WITHOUT notification. I am stuck paying for 3 phone lines no longer needed because I didn't realize the contract I signed back in 2015 auto-renews every 2 years. Tech support is difficult to connect with. Frust

We use it for FAX and telephone/voice mail.

Initially, they were way ahead of everyone on the technology side, though they ultimately didn't have a robust enough call center package and we had to upgrade soon after.

Getting anything done with your account, billing, or support is bureaucratic, slow, and frustrating. They have everything so siloed that it can be hard to find the right person to speak to, even when you go through their ticketing system. You get passed around a lot, and the onus is on the customer to keep following up, calling, and staying on top of them for resolutions.

None. Initially, it was better than our previous partner and got us to a VOIP solution for better Disaster Recovery. However, they did not keep up with technology as it evolved.

I wish I could leave this slot blank because there is not much to talk about that I appreciate.

Their user interface is completely outdated. Additionally, it takes at least 3 transfers to get to the proper support department that will be able to solve your issue.

I was hoping to solve communication problems within my cleaning company. However, in the end, I spent hours figuring out their portal and then being charged extra for SMS.

I can't think of a single redeeming feature.

Would you use anything else that hasn't been updated since 2001? No. So don't use this. The UX is atrocious, the call quality is bad even plugged into great bandwidth. It's just bad.

A few months into our contract, we just got a different provider.

There's very little to like about Ringcentral compared to the other video conferencing apps out there these days

It's very unreliable. Many times, prospective customers or investors are not able to join a call/see my screenshare/figure out how to make audio work

We tried to get a good video conferencing solution that would scale with our business so eventually sales reps could use it to make customer calls. We haven't seen the value of ring central

Nothing because they won't let me access the product I paid an annual plan upfront for.

Their account set-up produce requires that they verify with a mobile phone number but acknowledge that you cannot use Sprint/Cricket phones, VOIP phones, etc... Better call your friends on Verizon and have them help you verify. I do. Their software rejects the code their robo-caller provides! Tried two different Verizon phone numbers and after it rejects 2 codes for each number it locks. I call support and sorry...go twist in the wind after a 30 minute wait.

None. Ring Central won't let me access my account and support is worthless.

The underlying product made by its competitor, which Ring Central sells at an upcharge with software nobody wants.

Do not enter into an agreement with this company. They will let you add services, but not decrease them within a year. Same thing for additional lines. Also, they can unilaterally increase prices, then you still cannot discontinue using the service within a year period.

It was helping us manage our phone lines. We realized it was a ripoff and they wouldn't let us downgrade.