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Sage CRM CRM Software logo
Sage CRM
Comprehensive CRM solution for small and midsize businesses
3.8

( 123 )

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Sage CRM Reviews: 3.8/5 — Good for the Price

Sage CRM Overview
What is Sage CRM?

Sage CRM is a cloud-based customer relationship management software designed to empower businesses to manage their sales, marketing, and customer service operations more efficiently. With its intuitive interface, Sage CRM enables organizations to streamline their customer interactions, track sales opportunities, and gain actionable insights from their data to make informed decisions. Tailored to meet the needs of small to medium-sized businesses, it offers robust customization options and integration capabilities, allowing companies to adapt the platform to their unique processes and enhance their overall productivity and customer satisfaction.

Company Sage Group plc
Year founded 1981
Company size 10,001+ employees
Headquarters Newcastle upon Tyne, United Kingdom
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Ask Questions about Sage CRM
What Sage CRM is best for?
How does Sage CRM compare to Pipedrive?
What are the pros and cons of Sage CRM?
Sage CRM Product Details
Ease of use
Intermediate
Deployment Cloud / SaaS / Web-Based, Desktop Windows, Mobile Android, Mobile iPhone, On-Premise Linux
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Sage CRM Pros and Cons
Pros
  • Has a long list of tools for a small business accounting software
  • Includes an automatic bank reconciliation feature
  • Supports multiple currencies
Cons
  • Multiple product offerings and plans might confuse some users
  • Some features require additional fees
  • Receipt capture software is only free for 3 months
Sage CRM Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: May 19, 2026
Sage CRM CRM Software logo
123 Sage CRM Reviews
3.8 out of 5
Small Business (50 or fewer emp.)
Nov 30, 2021
 Source
Overall Rating:
5.0
Takudzwa Stephene K. avatar
Takudzwa Stephene K.
Industrial Engineer & Business Analyst
Share
"Wonderful accounting and forecasting tool for Small Business"
What do you like best about Sage CRM?

Sage CRM is one of the greatest ERP Software that is helping me to understand and forecast my small businesses finance.The demographcs,purchase likelihood enables me to understand my clients more.

What do you dislike about Sage CRM?

The fact that it has a limited trial period that is little.It also has a lot of challenges especially when one wants to test the use of sending invoices to clients in the trial period.the option is limited for clients to ugrade their price plan.

What problems is Sage CRM solving and how is that benefiting you?

I am solving problems related to data analysis for the income that comes from my clients ,trying to understand how that can help my small organisation to link up well with potential and existing clients.

Mid Market (51-1000 emp.)
Aug 27, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"I've been using it for 2 years and I like it a lot"
What do you like best about Sage CRM?

The process to create a customer quotation is very easy to use. The software very user friendly and customizable to our company's needs.

What do you dislike about Sage CRM?

It is somewhat cumbersome to enter new line items and edit quotations and proforma invoices.

What problems is Sage CRM solving and how is that benefiting you?

I have found it so much easier to generate reports and track employee performance. It also makes working remotely more accessible.

Mid Market (51-1000 emp.)
Oct 06, 2020
 Source
Overall Rating:
5.0
Barry L. avatar
Barry L.
Honorary Professorial Fellow Entrepreneurship & Strategy
Share
"Improved productivity"
What do you like best about Sage CRM?

It is great to see all notes in one place

What do you dislike about Sage CRM?

lack of mobile functionality on Sage 200CRM

What problems is Sage CRM solving and how is that benefiting you?

Comms improved

Enterprise (> 1000 emp.)
Apr 14, 2020
 Source
Overall Rating:
5.0
Cade O. avatar
Cade O.
Sales Business Development
Share
"Sage CRM provides great tools for customers and market upgrading programme."
What do you like best about Sage CRM?

If a person is looking for a budget and finance planner along with marketing manager, this software is by all means ready to go. It has different kind of widgets for work related products like dealings with leads and their whole background knowledge alongwith projects that are ongoing and also that are done. It also tells us about the weekly performance regarding company and every team member and keep tracks offline and online.

What do you dislike about Sage CRM?

This software gives access to limited apps which doesn't fulfil the needs for work related products. It hangs easily and efficiency of companies progress lags behind. This app is not for freelancers which is not good and limited device can be synced with this. Lightning bolt doesn't work accordingly and syncing files is a big concern.

What problems is Sage CRM solving and how is that benefiting you?

Sage CRM is easy to use , affordable and reliable app for enterprise transactions and business purposes. It gives boost to marketing as well alongwith organisation of opportunities for Betterment.

Mid Market (51-1000 emp.)
Apr 05, 2020
 Source
Overall Rating:
5.0
Christian H. avatar
Christian H.
Account Manager, Core & Fluid Analysis | Oklahoma
Share
"It is a huge CRM support for sales managers and sales people to organize all activities on one board"
What do you like best about Sage CRM?

Sage CRM is a full-managed sales software which helps us to manage our sales leads because it has the potential to automatically creates a new contacts of sales leads and then our sales selling process is so fast. The sage CRM charts have good sales management and that’s why all of our salesforce activities are fully functioning. We can assign CRM tasks by creating the sales and marketing activities and tasks.

What do you dislike about Sage CRM?

Sage CRM software is not very helpful as others because it does not have an ability to provide everything in one place and handling the queries from the customers side is not really that easy for whole team to manage at this single platform. As we use only one feature at a time such as it's sales pipeline which is also not that much precise and efficient.

What problems is Sage CRM solving and how is that benefiting you?

For me, Sage CRM is a powerful sales tool to get done with our CRM activities and marketing organized. Sage has been extremely beneficial in helping to streamline our sales process because it is the world best lead management CRM which is well-organized for our sales, leads & products.

Mid Market (51-1000 emp.)
Apr 04, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"I use Sage CRM in my daily work."
What do you like best about Sage CRM?

The advantages of working in Sage CRM are that when selecting a contractor, you can easily enter information about each contractor in the system, i.e. making offers, cold calls, offer reminders, overdue calls, etc. I highly recommend!

What do you dislike about Sage CRM?

Some types of documents cannot be generated. Without this I have no objections to this program.

What problems is Sage CRM solving and how is that benefiting you?

When entering data about contractors, I can always go back to a specific one of them and determine what was done on a given day, deal with orders or payments. This helps me in my daily work, as I keep track of every offer and calls to customers.

Enterprise (> 1000 emp.)
Nov 20, 2019
 Source
Overall Rating:
5.0
SH
Sophie H.
Product Development Engineer
Share
"Excelente plataforma CRM."
What do you like best about Sage CRM?

It's easy to use and I like that if you don't have a canned file, you can sign in with Microsoft Access and get any details you want from it.

What do you dislike about Sage CRM?

There is nothing I do not like, since its implementation we have not had failures.

What problems is Sage CRM solving and how is that benefiting you?

The software is very user friendly and has a good basic setup that can allow you to function as soon as possible.

Enterprise (> 1000 emp.)
Nov 13, 2019
 Source
Overall Rating:
5.0
BG
Bailey G.
Senior Hr Representative
Share
"Sage CRM is software that's very intuitive."
What do you like best about Sage CRM?

Excellent management company which focuses on process automation, performance and best practice in partner businesses, a system that incorporates all sectors and processes so that managers have company decision making accounts aimed at quality, transparency and objectivity.

What do you dislike about Sage CRM?

This tool does not benefit me, because it optimizes processes, integrates and makes each process integrated and minimizes process failures and defects.

What problems is Sage CRM solving and how is that benefiting you?

Our business had a lot of communication, procedure and human deficiencies before that method, where often the physical inventory did not match the program, a gap in the payable or receivable accounts caused a company's tedious financial cost. All processes are currently integrated.

Small Business (50 or fewer emp.)
Dec 27, 2018
 Source
Overall Rating:
5.0
SW
Stephanie W.
Account Executive
Share
"Easy and Intuitive"
What do you like best about Sage CRM?

What I like best about Sage CRM is that it is so highly customizable, so we can add and change fields and layouts to fit our company's business model. We can even create new modules for custom tracking, and we can set security on multiple levels, from module access for a user to the ability for the user to see specific fields on a screen.

What do you dislike about Sage CRM?

My least favorite part about Sage CRM is the mobile app. You have to download data to your phone. The mobile browser site is better but may require some customization to see exactly what you want and how.

What problems is Sage CRM solving and how is that benefiting you?

We use Sage CRM for sales and service tracking. It has helped up greatly improve our service response time and the ability to track and report on recurring or common issues. We also now have a solid sales pipeline that we can report and rely on. We are also now able to track and report on the training classes that we offer.

Small Business (50 or fewer emp.)
Apr 18, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Sage CRM - Many uses and benefits!"
What do you like best about Sage CRM?

Sage CRM is easily customizable to suit any individual company's needs. Since we also use Sage 100c (version 2017) we enjoy a nearly seamless integration. I primarily use Sage CRM as a project and case tracking system as I work as support for our clients who use Sage 100 and other Sage products.

What do you dislike about Sage CRM?

Sage CRM functions just a little bit differently when you use it in Chrome than when you use it in Internet Explorer.

What problems is Sage CRM solving and how is that benefiting you?

We are able to keep track of potential sales (prospects), current customers, track help cases associated with the products we sell and maintain, and deposit resolutions, agreements, and other documents all in one place. One of the biggest benefits we've gained by using Sage CRM is being able to leverage the integration with our Sage 100c system. One really cool feature is the Outlook add-in that allows us to keep track of appointments within Sage CRM and associate emails with customers and tie them to cases or projects as communications that allow us to review all the relevant information in one place.