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Wistia
4.6
(566)
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Wistia Reviews & Product Details

Wistia Overview
What is Wistia?

Wistia is a specialized video hosting platform designed to cater to businesses seeking to enhance their video content strategy. With its robust suite of tools, Wistia facilitates the creation, management, and analytics of video content, enabling users to capture audience engagement and generate leads more effectively. Its user-friendly interface and advanced features, such as customizable video players and in-depth viewer analytics, make it a preferred choice for companies aiming to leverage video for marketing, sales, and customer education purposes.

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What Wistia is best for?
How does Wistia compare to Vimeo?
What are the pros and cons of Wistia?
Wistia Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Ease of use
Beginner
Deployment Cloud / SaaS / Web-Based
Support Email/Help Desk, FAQs/Forum, Knowledge Base
Training Documentation
Languages English
Wistia Features
API Access
Ad Insertion
Adaptive Bitrate Streaming
Branding/White Labeling
Bulk Upload
Closed Captioning
Content Management
Customizable Player
DRM (Digital Rights Management)
Embedding Options
HD/4K Support
Live Streaming
Mobile Compatibility
Multi-Platform Support
Password Protection
Playlists & Channels
Privacy Controls
Social Sharing
Thumbnail Generation
User Permissions
Video Analytics
Video Chapters
Video Editing
Video Hosting
Video Monetization
Video SEO
Video Scheduling
Video Transcoding
Video Upload
Viewer Engagement Tools
Wistia Media
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Last updated: December 26, 2024
Wistia Logo
566 Wistia Reviews
4.6 out of 5
Mid Market (51-1000 emp.)
Oct 03, 2017
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Good for lead capture functionality"
What do you like best about Wistia?

Easy to use UI and Marketo integration. Easy to find analytics.

What do you dislike about Wistia?

Not sure if we are seeing value beyond what we could do with YouTube.

What problems is Wistia solving and how is that benefiting you?

Video hosting.

Small Business (50 or fewer emp.)
Dec 22, 2022
 Source
Overall Rating:
1.5
AG
Verified Reviewer
Founder
Share
"Wistia's new pricing has now jumped 16x... and yet nothing has changed in 10 years"
What do you like best about Wistia?

It was a great solution when I started 10 years ago but their price has exploded, for roughly the same functionality: other solutions to look into instead https://sproutvideo.com/pricing $110 a year https://www.hippovideo.io/pricing $300 a year https://adilo.com/pricing/ $300 a year https://www.vidalytics.com/pricing About $1100 a year for 181 videos https://www.sendspark.com/pricing

What do you dislike about Wistia?

Besides functionality not working as it did 5 years ago...In the past 10 years of using Wistia... storage prices have gone down, as well as cost of tech in general... But forsome reason Wistia has not lowered thier price in that time (except channels? which I never use). In fact now they've decided to increase the price 16x from what I had... without improving anything. Strange move It's Roughly $4788 per year vs. the $240 a year I had... for more or less the SAME functionality Other solutions to look into: https://sproutvideo.com/pricing $110 a year https://www.hippovideo.io/pricing $300 a year https://adilo.com/pricing/ $300 a year https://www.vidalytics.com/pricing About $1100 a year for 181 videos https://www.sendspark.com/pricing

What problems is Wistia solving and how is that benefiting you?

embedding videos used on our site, sharing our portfolio for video work but not anymore... not for $300 a mo so many other solutions in the marketplace

Mid Market (51-1000 emp.)
Dec 26, 2017
 Source
Overall Rating:
1.5
AG
Verified Reviewer
Founder
Share
"Severe lack of support"
What do you like best about Wistia?

First 5 videos are free of charge and it is easy to get started

What do you dislike about Wistia?

After asking for help several times we have given up trying to overcome the issues

What problems is Wistia solving and how is that benefiting you?

We wanted a responsive, fast, feature rich video platform.

Small Business (50 or fewer emp.)
Oct 31, 2023
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Were a good service until they 3X the price"
What do you like best about Wistia?

Decent platform for hosting videos. We were happy until.....

What do you dislike about Wistia?

Sudden price increase left us scrambling. No looking at alternatives

What problems is Wistia solving and how is that benefiting you?

Provided a platform to host video

Enterprise (> 1000 emp.)
Mar 21, 2019
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"A product that doesn't work and a team that doesn't care"
What do you like best about Wistia?

I like it when it works but unfortunately, it barely works. Keeps failing on me, shutting down, recordings getting stripped, not transferring over.

What do you dislike about Wistia?

1) We had an error where videos were not uploading from Soapbox to Wistia. We went back and forth with their support team and they told me they were not going to fix it. They told me they don't know how to fix it and they told me I was out of luck. 2) I'll record a soapbox video and I'll get an error message that says "Uh oh, recording files are corrupt. We were unable to load the video into our player and in turn, can't move forward with the editing process." what the heck? 3) Customer support - takes them 24-48 hours to actually respond. Not good enough.

What problems is Wistia solving and how is that benefiting you?

I wanted the team to use it to send internal training videos, to send demo videos to sales prospects and to make external and internal communications better. I got a product that was a complete DUD.

Small Business (50 or fewer emp.)
Jul 10, 2017
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Watch Out for Big Price Hikes"
What do you like best about Wistia?

Don't get me wrong, the features are ok and no less than other video hosting providers.

What do you dislike about Wistia?

Pricing is significantly higher than other solutions. The standard pricing used to include a Hubspot integration, but that has now been removed which makes the cost f a problem. Now to get the integration you have to pay an additional $299 USD (used to be all in for $100. That means you're up to $399 per month for their solution with HS. Features with HS are ok but not worth paying that much for.

What problems is Wistia solving and how is that benefiting you?

A video hosting solution to support our website and user help centre videos.

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