WP Engine Reviews & Product Details

Adding new websites was simple but their cloudflare integration (that costs 250/m) was a complete waste of money and just an upsell. I highly recommend not purchasing any of their addons

I was promised a scalable server for my growing web agency when I signed up for hosting with WP Engine. Only after I migrated 45 websites over to their hosting platform, I found that my server was not scalable. Every website on the server I paid $750/m for was painfully slow within the WP Admin area and every time I tried to reach out to support, I didn't get answers and got passed off to the next support person. Support ticket after support ticket and it took months for them to get back to me with no solution. When I tried to contact my sales rep about it, he at first blew me off by saying he would look into it, and then it took a couple of months later (after I followed up several times, he setup a call between myself and his boss. The call fell short, and they said there is nothing they could do to help me other than 'look into temporarily increasing the server performance". Understanding that the team at WP Engine did not care about my sites or my 750/m, I migrated everything away to Gridpane and a custom server setup that is actually scalable. In my opinion, WP Engine is not worth the money. They have gotten too big and have forgotten about the smaller agencies and customers that got them to where they are. I highly recommend checking out other hosting options before you move more than one website over to WP Engine.

They solved no problem and offered no benefit to me and my agency. We ended up leaving WP Engine after less than 6 months of use because of lack of performance and support

I used to like their premium customer support and service. The interface and use of is very simple.

Recently we experienced a few outages with WP Engine and the way they have been handling it, is unprofessional and doesn't actually solve the problem. I can't recommend WP Engine as a reliable hosting service. My own (external) monitoring alerted me that all of our sites hosted with WP Engine were offline. This happened a few times in the past for a few minutes, but this one was longer. When I contacted their support, the response time was quite slow and once I got to chat with a customer rep. he was telling me it has something to do with PHP7. Only later he corrected himself and admitted there is some problem with the server my sites are on. WP Engine is a shared hosting service and even though we're paying >$100, our sites are together with other users one the same server/cloud instance. Our websites ended up being offline for 7 hours during main business hours. I had to contact them, as it seems they weren't even aware of the problem in the beginning. I was promised we would be moved to a "quieter" server and this shouldn't happen again. A week later, our sites were experiencing outages again. Again, I only found out because of my own monitoring. Again, their support thought it has something to do with PHP7 in the beginning and only then found out that we were AGAIN experiencing outages because of another customer's site. Our sites were on and offline during evening hours on a very important day for one of the websites for four hours. We were yet promised to be moved to a quieter service, but I was told this can happen again. I can't comprehend how they don't monitor for this themselves. Referencing to their SLA I was only offered some credits. I'm now looking to switch to a professional WP hosting service that is reliable.

Managed Wordpress hosting. Not having to worry about hosting.

The platform is easy to use. The salespeople trying to sell me their product were very polite, if not very knowledgable.

Support staff are arrogant, generally not knowledgeable, and have a tendency to rely on excuses and scapegoating. Customer and/or tech support was never live. Instead, relying upon a ticket system and an antiquated back and forth email communication structure....is this 1996? WP provide the kind of customer service that I've come to expect from shared hosting platforms that cost 10% what WP charges. Thus, the service is EXPENSIVE, and the value is poor.

Once upon a time, WP had a product that was unique. Now everybody offers the same product; most cheaper, most better. Better in terms of the value and the customer support, both of which are poor with WP. WP technology is no longer novel, with alternatives currently available that exceed the offerings of WP Engine, with the added advantage of LIVE customer support. With WP, tech support is no more than a few email exchanges and a day or two away. Did that sound acceptable? Then maybe WP is for you. For those who like to fix their problems immediately, without excuses or scapegoating, DON'T choose WP. Their service is comparatively expensive...meaning their value is poor. Their service agents are arrogant, and negative feedback will cause them to non-stop email you in an attempt to compensate for the poor service their company offers. Lastly the "speed" they offer you is a pipedream. My site had a D rating for speed, despite having paid extra for their apparently useless CDN software. I was advised to add a plugin. Couldn't I have done that on a shared server? Did I really need to pay a premium price for 18 months for you to tell me the speed I was paying for was ultimately determined by a 3rd party plugin?! As I started to see the poor value that I was getting from WP, I asked them to outline what exactly I was getting from WP. What I discovered is that they do not manage anything at all. In fact, they don't even do DNS. (You'll have to get your DNS from a third-party.) They’ll keep your WordPress software updated, and keep a daily backup of your site. But that is it. For what they charge, I'd assume they would offer services that are beyond what the free plugins would accomplish. Guess I was mistaken. When directly confronted with WHAT they had actually done for me, they balked. I requested, in writing, a rundown of the services they offered. He copied the text from their webpage into an email. Clearly, he had no respect for me…or apparently customers of WP in general. Lastly, the same web development professional that introduced me to WP acknowledged that the company has gone downhill significantly as it pertained to customer service in the time I'd been with them. (Going on two years). That same web development professional recommended I get the same product for less money at any number of outlets. So let's see, WP is comparatively expensive and a notably poor value. WP’s customer service is somewhere between poor and none. WP doesn't live up to hype or expectations that they themselves promoted. And everything they offer is available from their competitors for equal or less money. In short, there’s no longer anything special about WP…except its poor value.