WP Engine Reviews & Product Details
WP Engine is the go-to name for hassle-free, WordPress hosting. It provides companies across different platforms the flexibility, agility, and intelligence to drive their businesses forward. Offering multiple integrations, it supports organizational growth and scalability and is trusted by over 120,000 users across 150 countries around the world. It also offers premium managed hosting services at accessible price points.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
WP Engine Pros and Cons
- Impressive page speeds
- Extensive support–reliable phone support and access to tutorials and how-tos
- Great backup and version control features
- Easy to use team mamangement tools
- LImited to WordPress users
- Has visitor limits
I originally liked the idea of shared hosting designed for wordpress, and was comparing WPEngine with MediaTemple vs self-hosting for a simple WP website with not that much traffic. Decided to go with WPengine considering all the praise. Now regretting it.
The offering is horrible. I started having issues on day 1 (just while signing up) with their authentication provider (auth0), and I couldn't sign up. When I finally was able to sign up, we started building our website from scratch (no migration). After about a month, whilst we are ready to move to production, the "Copy Environment" doesn't work, meaning we can't go from prod to staging or staging to prod. * THE DOWNTIME Today (Aug 26th 2020), we've been having 502 gateway error problems. When I called their customer support, their response is (verbatim) “it looks like the server restarted itself a while ago, and the load is a little too high right now”, “you have a noisy neighbor and they are taking care of this right now”. It looks like I bought a $2 shared host from lowendtalk.
Trying to get away from self-hosting
I thought that WP Engines would be an ideal hosting company. But this is yet to be determined.
I was chatting with a support person from WP Engines to get some help to reset my PW to a staging site. Being a newbie to WP Engine, I was not successful at resetting this. When I asked the WP Engines support guy to walk me through it, he said he would not and said to read the instructions he sent, which I already did. Obviously, I'm doing something wrong. How hard would it be to simply stay on line (via zen desk chat) with me while I tried to do it? They would not. So I'm totally stuck here.
nothing yet
The only thing they have going for them is they offer somewhat performant servers if you're willing to pay for an enterprise type account. Their one click staging and backup is pretty useful.
everything! Their support staff are terribly unhelpful. In the past years every time that I have had to log in to talk to their support for some reason they are about as helpful as a spoon with no handle. They constantly tell me that simple things like running a wp-cli command are outside of their scope. The restrictions they place on their customers is beyond painful. They don't let you do anything. You can only deploy with SFTP and git, which is a joke. On top of all that, it is difficult to test your code in staging because they actually have a different configuration in staging than in production.
none. The only thing WP Engine has helped me profit from is migrating their existing customers onto better platforms.