Wrike Reviews: 4.2/5 — Solid Choice

Convenient, adequate Project Management Platform.

Only the base plan is offered monthly. Above that, plans are only offered yearly. This is not something they tell you when you start a trial, but rather once you want to pursue past the first 14 days. This is not appropriate for startups and shows that Wrike does not consider the cash flow reality of businesses. They also ignore the fact that today's companies are fast paced and may have a need to pivot rapidly when requirements change. Instead they try to lock you in for good. Be aware in advance, as I would have liked to be, even if you are ok with the base plan right now, you'll be stuck with their yearly upfront payment policy if you ever decide to upgrade.

Planning and coordinating team's work across projects. It would be beneficial if they would let us pay monthly and pursue past the trial period.

Peer community where people can unite in being baffled at the bad UX and the refusal to implement basic things. I can update the due date on tasks without clicking into a task .

Wrike continues to make their product worse. During their last rollout they removed the ability to see your project list at the same time as your task dashboard. Refuses to create a way to migrate a list of tasks from a template into a project. Something like 20 different threads are devoted to this request, all with their "required 60 upvotes", but they refuse to implement something as simple as Multiple Task Copying. What? So if you have a project that has, say, 40 tasks that always are included, you can't simply create a template and copy all of them into a project. J ust as a quick insight into their TERRIBLE UX. Want to search for something? Their search function doesn't provide results for partial words (like EVERY OTHER search engine out there). So, for instance, we give project project names "PJ12345". If I search just "12345" the project will NOT come up. I need to put the full and complete search term (in this case PJ12345) - partial search terms will yield NO results. This is so basic. Project list is continually recollapsed every time you are forced to click away from it. So if you have projects sorted into many submenus, and you want to do a topdown review of projects, or view the list of projects within one sub-menu you continually have to click Every Single Menu to expand. Basically their UX team is SO BAD AT THEIR JOB, and they refuse to implement really basic functioning and hear feedback on it

We used to love this product for task management and project management. We used the gantt charting as well. However with their latest updates its been very tedious and inefficent to use Wrike for the primary reasons we bought it. For top-down project review meetings, it involves many more clicks now. For task management, you are often clicking from task dashboard over to (unexpanded for some reason) project list, and back and forth. You used to be able to view both at once. No more.

I like everything about this product. However, what I like the most is that one can save a lot of time when having to schedule time-sensitive tasks.

I wouldn't say I do not like it, but this software requires some time to learn how to use. Otherwise, everything else is impressive.

I use Wrike mainly to schedule time-sensitive tasks, for which it has been highly excellent and more efficient.

I like that you are able to tag your teammates.

I dislike that it is not easy to navigate.

Using the platform allows for collaborative communication and checklists.

Basic functionality of a task management software

The calendar/gannt chart never worked well for me; I wish I could collapse/hide specific tasks (and not have to do it every time). It would be nice to be able to hide stagnant or old tasks that are on hold (due to other teams) Structure/page layout has changed twice in the last years

None, I only use it to appease management

that our team can collaborate on questions, but was pitched as a way to reduce emails...now its just endless tickets.

not organized enough, all over the place and seems like overkill compared to our old msr.

involving different team members on projects they normally wouldn't see.

There is nothing i live about this program

Their customer service is very bad. When you request to talk with a supervisor or manager, it not going to happen. They have excuses for not letting you talk. All if you need to talk with the billing department about your account for get it, they will only email you and what they said goes. Ask for a refund, forget it. I feel that this company is a mom and pops shop because of how they conduct business. I never work with such a poor project management company in my life until i use this program.

There is no problem solving with this company. No benefits if you dont like sorry they dont care they have your money

Absolutely nothing - Wrike team are con artists. We were tricked during the sales process - they told us they had many clients who migrated implementation work from wrike to smartsheets and that they would help us do migrate. After going live they suddenly couldn't find any examples, clients or provide any help and we are forced to abandon the system completely. What's worse , they refuse to give us a penny back on our 1 year contract.

Their ethics and their team above all; software should not be sold for implementation management, it's a task management tool

Tried to track implementation projects (with time tracking). Wrike does not work for this at all; no benefits realized

There is nothing I like about Wrike. It is a confusing and expensive piece of software.

There is nothing good about Wrike. They claim to be a helpful project management software platform, but for my team of 10 people, it nearly broke us. Wrike is complex and often unintelligible. We were persuaded by them to pay money for a Wrike expert to help us, which only added to our confusion. They refused to reimburse any money, even for licences we never used and this is incredible since we are a charity trying to save lives in Africa. Please avoid this avaricious company at all costs.

Nothing - it harmed my charity

Workload management Detailed task management

there was not one thing we liked about Wrike

We engaged with Wrike after reviewing multiple project management solutions to help with managing our agency. After multiple phone calls with the sales rep and him showing us the demo account, we landed on an agreement with Wrike with very specific needs we needed to solve for. 1. Workload management, 2. Management of Retainer and Project Client billables and reporting including time roll-up, 3. Integration with our account software to eliminate manual invoicing 3. Planning option to share with clients for transparency and detailed planning. We were given access to a demo account and played around with it as much as we could however, we were not sure how to set up the account because the reps demo account was not structured for agency management even though he pushed the fact Wrike is built for agencies. We signed-up trusting that all of our primary needs would be solved for even paid for professional consulting. We were then given a consultant who didn't know anything about agency management and we walked away extremely worried that we received the classic bait and switch. Sales reps sells you a product. Ops tells you sorry we can't solve for your needs. We were given another consultant who tried to solve for our needs however after three meetings he was not able to fully help us. We even reach out to tech support and they told us we could not do what we needed to do. We found that roll-up times were wrong, reports were wrong, we could do billing even exporting. Then when I informed our account manager that the solution that we were sold and the requirements we laid out were not being met by their software I received 0 response until after 3 follow-ups. Then he brought in his Regional Manager who again just said he couldn't help us. After the blatant lack of customer support from these two and them only allowing us 30 minutes of their time, I demanded to speak to the VP of Sales. His response was nice and cordial unlike the other two reps we dealt with. However, as the trend of Wrike, no one again followed up after our call. I offered to pay for what we have used and the consulting but there is no way I'm paying $8k for a product that was sold to me and promised would work for our needs and doesn't. Customer support is the absolute worst, sales will sell you anything. If you are a marketing agency and only want a glorified task management system then spend the money however, we lost a lot of functionality going from Teamwork to Wrike. Teamwork solved for 80% of our needs - Wrike solved for 30%. These worst decisions for a marketing agency project management solution and even worst customer support.

The program itself is helpful in monitoring large projects with lots of moving parts and multiple people with varying responsibilities, but a lot of front loading is required to make it useful.

Wrike operates on a no-notice auto billing for full year subscriptions. Our organization had planned to cancel for the upcoming year, but was billed only a couple of days before we asked for cancellation. I had asked for a refund to be issued (as this charge is for the upcoming year and our organization is unable to use this program at this time) and was told that they do not issue refunds. Period. I am very disappointed that they are unwilling to work with their customers and operate on a no-notice auto billing cycle with not opportunities for modification, based on fine print in their user agreement. There is no way to speak to a human being about this issue either as Wrike operates exclusively on a contact form / email chain.

I find it interesting that this review platform requires you to have positive things to say about this service even if you don't really have anything positive to say.

Nothing Bad UI Bad CS auto billing even after you cancel Just sucks all around

Wow! Wrike is essentially a scam. They have quick talking sales people that promise you everything under the sun but their software is far from what is sold. I expressed my dissatisfaction after only 2 sessions and asked to cancel. (Terrible UI, limited automaton, don’t try to manage multiple custom projects with varying requirements) WATCH OUT- they automatically charge your card even after you try to cancel- very shady business practices. Check out anybody else, you can’t do worse. DONT BUY- SCAM

I tried to solve my project management issues for my manufacturing company but this software is terrible

That it is a SaaS based solution with SSO integration. It has a lot of flexibility in workflows and what it can do. The chattyness and emails help keep everyone informed.

Interface, literally too many features, poor metrics. Very frustrating to visualize what is going on. Errs on the side of features and not getting work done, In the org it is often found that people will try going around the tool and not using it. It is actually a barrier to getting work done.

General project management. We have a platform to show our work and yes, we can put the work in. It can do that. We keep everyone abreast of waht is going on.

There wasn't much I liked about Wrike--it was good to have all team members in the same spot, but it was difficult to manage the stream of communication.

The tasks and topics were difficult to manage and keep track of. Wrike is not an intuitive system, and it was difficult to ensure that all team members were following the threads they were connected with.

I was part of a team trying to streamline and centralize communication. It was our goal to have all projects and task in one place, so people can see what is assigned to them and supervisors could see what progress was being made. We did not realize those benefits.

It's a good way to get all projects for a creative team in one spot, but aside from that there wasn't much that is standout worthy with Wrike.

It's outdated and difficult to use. Trying to add outside people like an agency is very time-consuming and their alert system is terrible.

Wrike hasn't made our lives as easy as it claimed. I worked for an agency and one of our biggest client's creative teams used it and it was an absolute nightmare.

It is detailed and useful to have a detailed list of tasks, which Wrike provides

The dates in the entire project don’t shift when you change the start and end date, for projects with 40+ tasks changing dates for each task is impossible. Wrike gets cluttered fast when you have a lot of projects with a lot of tasks in each one. Whole system is over complicated.

It is over complicated, hard to collaborate, and hard to keep organized. The notifications become a mess when timelines have to shift, its like the system can’t keep up. The benefits are, it is very helpful tool for each upcoming task in a project, and the level of detail allowed for projects is helpful.

Feature rich, but honestly I don't have much good to say about Wrike at all.

Hard to setup, hard to get team members to adopt, sold us much more than we needed, awful pricing model. Felt taken advantage of and refused to give any type of refund when we weren't using their service after many months.

Project Management, team coordination, business building and organization

Wrike was a good tool for project management, though the interface is frustratingly complex in places.

After being a customer for 2 years they massively increased our renewal price. It's now totally unaffordable and we're having to move to an alternative, which is especially annoying after the amount of time it took to train our staff in Wrike.

None. The amount of time spent training staff was never recovered.

The comment features were useful but overall we did not like the product.

It was hard for multiple teams to collaborate on this project as a group. There was a lot of confusion caused by duplicate projects/tasks. There was not a streamlined way to use this product - there was no training offered by the support.

We were trying to use this product as our main product for project management involving 5 teams and 20+ contractors.

Ease in adding one-off tasks and modifying them

Everything else: duplicating repetitive tasks. the complicated nature of setting up templates and request forms, the inflexibility of the sorting options, etc. I can go on and on.

None. We want to easily communicate with each other on projects and track all the tasks involved. While our projects are highly repetitive, they aren't always on the same timeline or always require every task, and adjusting for this on each project is a full-time job. In addition, our support from Wrike is sorely lacking. I'm not sure these people know all the stuff Wrike can do, or all the issues it has.

it has a lot of useful features, that many established companies can take advantage of.

Hard to get everybody on it. Also didn’t help that their team said we can get out of contract, but sent me to collections anyway

We wanted the office to be more organized and transparent with tasks.

Wrike includes a LOT of features, and depending on a team's needs it could be right (or configured to be right) for that team. It combines traditional project management tools and methodologies with more agile tools within a communications framework.

I am often confused at where I should be looking in Wrike. There are so many ways to do the same thing and it doesn't allow me to focus on what I need. Everything is there and the functions all work well, but my experience is painful because it feels really cluttered.

Shared project and task management for a growing team of 10+.

Make sure Wrike can do what you need. They hit the basics and their sales team is super responsive, but once you sign on they are gone and you are on your own with very poor customer support. I have tried emailing folks at wrike all the way up the chain of command and have not gotten a response or even interest on how they can improve and I was trying to provide feedback most companies are trying to get their customers to provide. Very disappointed.

Customer support. Billing. Time management system (horrible and they should not list that as a feature).

Want to use to manage client projects, which include tracking time and tracking project progress. It doesn't do any of these well.

Nothing, this software is really bad. Nothing works as it should and no one should use this.

It doesn't update printing tickets, marking a task as complete does not mark subtasks as complete.

We wanted to solve productivity, but it just made it worse.

We may not be using best practices but we've established a hierarchy and workflow that works for our team.

Their on boarding is terrible. Talking to anyone from the company is terrible. To get anything done they require you schedule a 30 minute meeting which ends up being a discovery call so they can set up an actual meeting and go over your questions. You ask for a meeting on a Monday morning and schedule it for Wednesday mid-day, but they don't respond with meeting information, the conference line, or any call-in details until 9pm on Tuesday. I would never recommend this to anyone. In fact, had we not already paid and implemented, my team considered ripping it out and going with Asana.

Our busy of team of 3 can track all of our projects in one place with work flows.

Wrike seemed to have all the features we needed and SAS model was great. We were able to customize it to meet our specific project needs.

Wrike's flexibility was too easy to get ourselves into trouble. A few well intended people made it way to complex and difficult to manage all our work. Onboarding was also very lacking in the beginning.

We are using Wrike to manage all of IT's work.

We liked the price and what it said it could do. My partner loves it but I'm not a fan.

Way to confusing. I have a partner that uses it to track projects. It sends me alerts all the time but I have no idea what project they are for or where to locate the items. There are streams and projects, but it's dependent on the person setting it up to make it more user-friendly. For example, she assigns me a task titled COPY. But it takes too long to determine what project needs copy. No intuitive. There are better solutions available.

We are a virtual agency and communication and tracking projects is critical.

I personally don't like this product at all.

It is not user friendly, it complicates list making and to-dos, and just in general isn't streamlined to my thought and organizational process. I use it only because it's mandatory at work.

There are zero benefits to using this product. I personally would not recommend it at all.

As a cloud consulting provider we have tried various project collaboration and task management software of all sizes and shapes both for our internal use and recommendation to our customers. While the functionality is getting better and they have been building it based on "Task management" and not project management principles. So if you are looking purely to address your task management needs then this is the tool.

Vendor product support is surprisingly harsh and rude. I have dealt with 3 different reps and their attitude and response has been - sorry this is how its is, so take it or leave it. One, their contracts are one-sided and locked in. So if you are looking to get out, you better watch out for those dates, as if you realize they charged the CC and you call them to cancel it, too bad, its already paid - no refunds. Even its one day after they charged.

Task Management only. We tried for project management and there is no way, this can scale for task management.