Zoho Social Reviews: 4.6/5 — Highly Rated

what i best like about is its real timing transfer of leads from Facebook to crm. that brings a lot of productivity in to organization

We still are not able to automatically assign leads through round robin pattern to all our sales agents

It used to take us two days to get leads from Facebook to directly get in to our crm because we use to download excel sheet and that used to take us lot of time. With zoho social we can get leads into crm with in real time

it helps me handle evey thing in social media

not easy to understand the way it works

handeling social media

Now that I've used Zoho Social's social media calendar integrated into the Chrome extension popup/overlay, I'm going to have to have it everywhere. Buffer, for instance, which I've used for years, doesn't have this feature and its Chrome extension looks outdated in comparison to Zoho Social's. In general, Zoho Social is a powerful manager for social media publishing with the usual features of draft posts, scheduling, and analytics. I also appreciate the live stream of mentions and retweets in the dashboard although the notifications badge seems to partially duplicate this information for no apparent reason. I do like being able to instantly act on a retweet or mention (reply, follow, find out more info) just bey clicking on it in the live stream. Handling multiple brands is a breeze.

I do have to say there are are interface quirks and in general the UI can be a bit confusing. As I mentioned above, the live stream and notifications badge/menu provide duplicate information, although the live stream doesn't seem to retain a history as the notifications popup does. Confusing. SEMrush's calendar is better implemented and more powerful than Zoho Social's and its Chrome extension is more powerful as well. I had some trouble getting media to show up in a tweet when using the Chrome extension.

Managing so many social media accounts for any particular brand is a chore without a dedicated software solution. Zoho Social is a solid offering and makes most tasks easy. It's not my favorite, however.

The feature I like the best is the SmartQ feature which optimizes the timing of your post for maximum engagement.

I wish that the analytics included were a little more comprehensive, for example, top tweets would be a good option. I also wish that it could accomodate larger images into its scheduling feature.

It's a good platform for posting and scheduling social media content, and we can post while not being in the office.

Zoho is easy to schedule. I like the calendar feature to be able to see the posts visually.

I don't like how the photos come into Zoho - they are always sideways or upside down. I have to re-edit them and re-upload them. It takes extra time I don't have. No social scheduling tool has figured out how to integrate Instagram - they just don't make it easy for developers or businesses. I guess it's their way of keeping Instagram company-free for the most part.

Zoho Social helps us with a platform that schedules social media ahead on our schedule.

The convenience of having all of my social media accounts and data in one place

I currently don't have any dislikes, though I am still becoming familiar with the software

I'm helping to establish a social media presence for my company and I love the convenience of having every tool I need essentially in one place

This app is great, it helps me so much with keeping a community in check to see how many interactions I get between my posts! For anyone willing to create a movement this is the way to go!

Not too much so far, be open-minded and learn all.

Connection Sales Communication

Zoho allows you to easily target particular audiences.

It doesn't allow you for a hyperlink-able thumbnail on twitter, though it does on facebook

It allows us to target the business to specific audiences

My all the the social media pages are linked with just one account and I can schedule all the post say for 15 days. Now I do not need to worry about publishing the post. It is automatically done.

SmartQ features can be improved. It gives suggestion for just 2 or 3 days.

Everyday opening my Social Media pages and posting the pages was tiring and time taking as well. Now I can schedule posts at a time for a month. For small organisations like mine which lack resources its really helping.

what I like I with Zoho it have a lot of applications really helpful for any professional and company.

what I dislike is I am forced to do a review without really test the platform I am doing that to get the trial period

social media analytics and

bulk uploading and scheduling is good. happy with user interface too

its a little difficult to get the bulk uploading sorted initially then its great

able to automate our social media marketing effectively

Looks clean and easy to use, the additional fields (when compared to other platforms) look useful too. Has some power functions, but not sully thought out yet.

Some of the integrations dont seems to work properly, we have had some challenge there. Waiting for the browser add-on (like Hootsuite) which saves a lot of time.

Brand awareness, sharing links, building a userbase and brand followers, maybe even a few ambassadors.

Great usability. Easy to use modern interface. multy user (premium only) I use lots of zoho apps thats why I tried it

Not fully integrated in zoho crm i wish it was fully embeded one with the other. That would be great

I am engaging better with my users

I like the reporting feature the best, as it makes it easy to deliver custom statistics to our clientele. Also, the pricing model for this platform I feel is correctly priced and the ability to add profiles as necessary to the billing plan is awesome.

I am not a massive fan of how it only updates once every night, making it difficult to manage the pages throughout the day.

It is very beneficial to be able to provide abundant and accurate statistics to my clients, with it still being relatively hassled free for myself.

I was looking for so many different softwares to help manage social media and I came across great reviews for Zoho Social. It is very intuitive and includes instragram (which is not a given for most of these softwares). Its fairly easy to work with however when posting on instagram it wouldn't do it directly from Zoho. I don't know why this is but it creating unecessary extra work. Nonetheless, considering the price it has great features

The process of posting on instagram is not as smooth as the others. When posting on twitter, many times it says an error ocurred and it does not post.

Managing and scheduling social media, keeping track of the posts and monitor the reach, influence, mentions.

Integration with CRM, posting on multiple platforms at once

Limitations in linking multiple ventures and multiple accounts

ease of assessing roi on social media

The simplicity of the portal, easy to navigate and not cluttered with all these time wasting features.

Does not apply to all social accounts like instagram

Reaching out to our businesses social network on the one portal.

Clean interface, responds well to setting up scheduled posts.

Can't schedule sharing of others' posts and the free account only gives you access to one social account to manage. Other programs give you three, or more, for no cost. Being limited to only one user account while paying for the CRM and Mail applications is pricing people out of wanting to use the ZOHO platform, while other less expensive, more established programs are out there.

The idea is to save time and to not only listen to what is happening socially, but to also respond.

Is a great way to finetune CRM and is perfect for scheduling posts in advance

It can be pricey and is not great if you have large teams since it has a three user limit.

Content scheduling and monitoring post comments

It comes free with our Zoho subscription. You can schedule posts for instagram and can connect several accounts from facebook.

It is not intuitive by design and there are a lot of clicks required to get to needed pages. It is not that well integrated into Zoho itself and we did not really win by having it in the same ecosystem.

Customer message tracking and support. Ticket/message distribution. Social media analytics and scheduling. We now spend less time organising our social media accounts.

When I was searching for a platform, Zoho social was the quickest with their notifications!

As I revisited Zoho Social for my new position, I find that a lot of their basic functions are no part of their more expensive plans.

I like the calendar and that the planning, managments, and engagement were all in one!

i like the scheduling and analysis features.

sometimes, my instagram account's followers are not reflected correctly on zoho social

cross social media analysis

It helps me focus my efforts in other things, I love the metrics about my public

more flexibility in the specs for each post, in other apps you can upload larger videos to IG

Time isues

The user interface is good, easy to understand.

With limited options in my opinion. Like you can schedule your Instagram Stories with storrito.com and you can't with Zoho Social and the same situation with other features. Another point I don't like, don't offer a phone number to contact the support department, you only can write in a form. Make no sense for a pay service.

I just testing the solution for now.

Zoho Social is a smart tool that helps businesses grow their presence on the social media by reaching the right audience at the right time.

Nothing. Everything works good like managing multiple social networks, monitoring keywords, scheduling unlimited posts and team collaboration from a single dashboard.

Zoho Social is a smart tool that helps businesses grow their presence on the social media by reaching the right audience at the right time.

I can schedule free post for 30 days. Good

They dont have a limited free plan with future schedule

Expand my presence in social media

It allows for teams to have a cfm for project management

Not as user friendly as other platforms

It allows for our team members in various cities to track progress and assign task for project Management

Full, functional reporting that makes sense. It's actually fun to use. You get a bird's eye view of your posts performance, with graphs and metrics that allow you to understand what is working for you and what isn't.

1) The link shortener is unreliable... 2)frequently during use it would issue an "Error" that something didn't work right with Instagram, or Google+ or linkedin...then upon exiting the application, and literally copying and pasting the content back in it would work fine. 3) It's nearly impossible to figure out how to navigate to calendar view, and also to edit posts for individual networks...I mean...really difficult. Sure..theres a way, but you have to hold your nose a certain way. 4) MOST IMPORTANT - Totally missing out on the RSS feed importer - much of the competition is using this, and it makes life SO MUCH easier. If any of these 3 were done, my rating would easily move to a 7 - but the competition is pretty thick for this kind of product...it needs a little more than the bare bones to get into competition with the other players.

social media analytics are good. I see win's and losses immediately in almost real time. It's allowing me to narrow down what kind of media is successful on which networks.

What i like best about Zoho Social is the ability to post from one platform and to track all within the same platform.

I dislike how instragram has many issues. You can`t post multiple picture through instrgam on zoho social. You can`t add emoji . Also the reports are not very detailed for Instagram.

Faster time to post and better organization.

It is great to be able to have a multi pipeline app.

I haven't find something I dislike at this moment.

Easy to use and schedule social posts.