Zoho Social Reviews: 4.6/5 — Highly Rated
Zoho is a great system, It has a nice way to show when would be best to post and keeps me up to date on how many followers I have and have gained. I also like that I can post to all my medias at the same time.
I dislike that I wasn't aware that it was only a free trial. It would be great if they had a totally free version. It would be even better if they had a version for kids who have just started a business.
It's solving my having to post every day at the best possible time. I also realized that zoho has many other features that I might like to use.
The dashboard is super easy to understand and gives you that instant overview of where you need to bolster your activities.
The CSV/xslx template downloads for scheduling the post didn't seem to be formatted correctly, or least they didn't work well on my system, MacBook Air and Office 365. Pretty much had to create my own in the end.
Centralised posting so I can dispense with IFTTT somewhat. Means that I dont always have to share posts across all social media platforms
Well laid out, the design - UI... Simple, easy to use. Great ability for scheduling.
There is NO ability to post to LinkedIn that allows you to post a complete image --- you only get to post a THUMBNAIL --- and who wants a thumbnail showing up in a news feed? Not me. You want the real image --- not a postage-size thumbnail that is so small on a mobile phone. It's useless until LinkedIn allows this integration, a waste of time. We spent more time posting on LinkedIn since we didn't want a postage stamp post. Same thing with Facebook... You want to credit the company you are writing about in your Facebook post... How can you do that if the Zoho Social platform does not allow you to hover over the "@companyname' after you publish on Facebook? So, in other words, if someone is reading your post they can't hover over the company name to instantly view its synopsis... This is horrible. Why it can't be done I haven't a clue. But without this KEY feature ---- it is another sad waste of time. Until Zoho Social can get these two KEY CRITICAL features resolved, I don't know why someone would continue to use it. These are very important features in our experience. We do hope they figure it out as it would then create a seamless platform that integrates with an otherwise AMAZINGLY BEAUTIFUL extremely powerful Zoho system!!!
We are trying to solve the task of going to numerous social media platforms to post our announcements - and instead just trying to go to ONE simple platform.
The feed. It is elaborate. And gives every info at one place.
The reporting. It is not hierarchical. I need the brand overview first. Also I need competitive analysis
having all the social handles in one place
I like how efficiently it works and how easy it is to use
I hate the price of the payments and wish they would allow you to use more accounts. Plus I hate that issues with Instagram if the photo is not just right.
This is great for time management when you do not have to manually post to Instagram because the program failed to load.
I do like the calendar aspect. It is a good visual for what posts are yet to be done and what have been done. I also like the idea of the discussion between team members, however the execution of which is not my fave...
I don't like that it is very confusing to enable notifications. It would be beneficial to get real-time alerts when another team member has contributed to the discussion. It would also be nice to see the drafts on a calendar, not just scheduled posts.
We are trying to be consistent across social platforms with verbiage and amounts of posts. Again, the ZoHo calendar helps to be a visual aide for this.
The ability to schedule posts was nice. But the limited bandwidth with of high-resolution photos made it an impossible tool to use. So dumb, don't waste your money.
The inability to post high resolution photos due to size of file is the absolute worst part of this platform. If they could get that working, this would be an incredible system. However, we ended up having to buy another social posting platform because of their inability to adapt / conform. The worst part about all of it though, is that I would always get one of two stories from their IT team: 1.) We're working on it, check back in 2-4 weeks (really, just having me keep paying for something I can't use) 2.) No social posting platform can accept high-resolution photos. That's completely untrue. EVERY other major social tracking/posting program I've looked at allowed high-resolution photos.
None, I haven't used it in months. I am paying for it, but am now using another service which I'm paying for as well. Their analytics and ability to do conversion rankings are incredible. Zoho social? Non-existent.
I did not like Zoho, I thought it was disorganized and not user friendly
Wasn't user friendly, disorganized, clunky
We don't use it anymore, trip actions is much better!
I liked how user friendly the service was and its ease of use.
After paying for several months of service I decided to switch to a free plan as they didn't currently offer the services I needed. I had about 6 holiday posts scheduled at the time. Without any warning those posts because 'unscheduled' and were lost. I spend a long time creating them and would've appreciated some warning or better yet, for them to go up since they had already been scheduled. Since their free plan doesn't allow that I guess they got bumped.
Social Media Management
Price. Was previously using Sprout Social and saved approx. 50% on the cost.
Reliability. Messages often don't make it to the inbox or if they do are significantly delayed (e.g. 3-4 hours after the event). Mobile app. If someone comments on a post, you can't reply to the comment through the mobile app you can only reply to the original post. To reply to someone's comment you have to use the desktop version.
Aggregating social media activity. Enabling social post scheduling. The main benefit that I have noticed has, unfortunately, been the cost. As a product Sprout Social was superior in almost every way (to varying degrees) but for the volume of SM traffic, not a sustainable cost.
I like the ease of use. I've been looking for a service that will reuse my content on a continual basis. Zoho almost has that option but there's a cap on it. I can schedule a post to recur every month for six months.
It's advertised on their website that they have an option to pay with Paypal. I emailed them, and first of all it takes them half a day to several days to answer. Secondly, they have been giving me the run around for days now with no way to pay with Paypal. They have not actually answered any of my emails in about 4 days now.
I can't solve any problems with Zoho if they keep refusing to take my money using Paypal.
I like the ability to schedule multiple posts in one go using an excel spreadsheet. And I like being able multiple brands. It would be nice to have these features included in my CRM though.
The way Zoho has so many different apps and you have to pay for each of them separately. For a small business I want one system to rule them alll. I'm sick of having to jump from one website to another and I don't know what is the best tool to do the job. I can do the same thing in several places and often feel like I'm missing something which I have in another app. It's TOO modular.
Being able to post on several platforms and schedule future posts provides great efficiency savings.
