Best Contact Center Software for Medium-Sized Businesses

Products within the broader category of Contact Center have a lot in common and are aimed at solving business challenges for companies of various sizes. Yet, there are notable differences in the setup, features, pricing, customer support for medium-sized businesses compared to larger enterprises. Therefore, it's crucial to guide mid-market companies towards the suitable Mid-Market Contact Center Software options that cater to their specific requirements.
Last updated: August 27, 2025
Advertising disclosure: Findstack offers objective, editorially independent comparisons to help you find the best software. Some links on this page are affiliate links — we may earn a commission when you visit a vendor through our links, at no additional cost to you. Affiliate relationships never influence our ratings, rankings, or reviews. Disclosure policy | Methodology
Filter

Rating

Pricing

Product Details

Deployment

Features

Crevio E-Commerce Platforms logo
Crevio
Sponsored
5.0
(1)
Free plan available
Crevio is an AI-powered platform that runs your business while you sleep. Describe what you want to se... Learn more about Crevio
Creatio Low-Code Development Platforms logo
Creatio
4.7
(258)
Free plan available
Creatio is a centralized no-code platform that can help automate industry workflows and CRM. Creatio o... Learn more about Creatio
Compare
CloudTalk Contact Center Software logo
CloudTalk
4.3
(863)
Starting at $25.00/month
CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexibl... Learn more about CloudTalk
Aircall VoIP Providers logo
Aircall
4.4
(948)
Starting at $30.00/month
Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platf... Learn more about Aircall
Freshdesk Contact Center Help Desk Software logo
Freshdesk Contact Center
4.2
(133)
Free plan available
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s custo... Learn more about Freshdesk Contact...
NexGen Virtual Workplace Office Software logo
NexGen Virtual Workplace
$15.00//month
NexGen Virtual Workplace is a browser-based virtual office and digital workplace platform for remote, ... Learn more about NexGen Virtual Wo...
LucroVox Virtual Receptionist Services Providers logo
LucroVox
Free plan available
LucroVox is a SaaS voice-AI virtual receptionist that answers inbound phone calls for local service bu... Learn more about LucroVox
Answering Service Care Virtual Receptionist Services Providers logo
Answering Service Care
$40.00//month
Answering Service Care (ASC) is a 24/7 live answering / virtual receptionist and chat service that pro... Learn more about Answering Service...
Salesmsg RCS Business Messaging Software logo
Salesmsg
4.6
(189)
$25.00//month
Salesmsg is a SaaS two-way texting and calling platform for businesses that provides SMS/MMS messaging... Learn more about Salesmsg
CallHippo VoIP Providers logo
CallHippo
4.4
(286)
Free plan available
CallHippo is a cloud VoIP-based virtual phone and communications system for businesses. It provides gl... Learn more about CallHippo
KrispCall N/A logo
KrispCall
4.5
(31)
$12.00//month
KrispCall is a cloud-based VoIP and business phone platform that provides virtual phone numbers in 100... Learn more about KrispCall
Calilio VoIP Providers logo
Calilio
$12.00//month
Calilio is a cloud VoIP business phone and unified communications platform for teams from solo founder... Learn more about Calilio
Top-rated software of 2026
Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.
By proceeding, you agree to our Terms of Service and Privacy Policy