Ecwid vs Tidio

Take a look at how Ecwid and Tidio stack up against each other across pricing, features, and support using feedback from real users like yourself. Ecwid scores 4.8 out of 5 from 382 reviews, while Tidio has been rated 4.7 out of 5 from 1413 reviews.
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Ecwid Logo

Ecwid

4.8
(382)
Tidio Logo

Tidio

4.7
(1,413)
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5.0
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At a Glance
Ecwid Logo
Ecwid
Starting at:
$19.00/month
Tidio Logo
Tidio
Starting at:
$19.00/month
Overview
Ecwid Logo
Ecwid
Ecwid stands out in this category because of how easy to use the platform is. It’s easily one of the most adaptable, which means users can quickly start selling products online. Ecwid is also not a standalone builder, but it does work with a range of platforms, including WordPress. On this platfo... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Ecwid
View 5 images
Ecwid Screenshots
Ecwid screenshot 1
Ecwid screenshot 2
Ecwid screenshot 3
Ecwid screenshot 4
Ecwid screenshot 5
Tidio Logo
Tidio
Tidio is a customer communication platform that combines help desks, live chat, chatbots, AI agents, and multichannel messaging into one easy-to-use interface. Designed for SMBs and enterprises alike, Tidio helps streamline customer support and boost engagement by enabling real-time conversations... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Tidio
View 5 images
Tidio Screenshots
Tidio screenshot 1
Tidio screenshot 2
Tidio screenshot 3
Tidio screenshot 4
Tidio screenshot 5
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Pricing
Ecwid Logo
Ecwid
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Venture
$19.00
/ month
Business
$39.00
/ month
Unlimited
$99.00
/ month
See all pricing
Tidio Logo
Tidio
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Communicator
$19.00
/ month
Chatbot
$39.00
/ month
Tidio+
$289.00
/ month
See all pricing
Pros and Cons
Ecwid Logo
Ecwid
Pros
  • Simple enough to plug into your existing websites
  • Lots of customization options
  • Great for adding extra integrations and features
  • Manage your store on the move with a mobile app
  • Various payment processing options
Cons
  • Not a standalone site builder
  • Limitations to the free plan
Tidio Logo
Tidio
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Ecwid Logo
Ecwid
Small Business
96.86%
Mid Market
2.62%
Enterprise
0.52%
Tidio Logo
Tidio
Small Business
91.3%
Mid Market
7.5%
Enterprise
1.2%
Deployment
Ecwid Logo
Ecwid
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Tidio Logo
Tidio
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Ecwid Logo
Ecwid
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Tidio Logo
Tidio
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Ecwid Logo
Ecwid
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Tidio Logo
Tidio
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Ecwid Logo
Ecwid
Total integrations: 26
  • ActiveCampaign for Marketing
  • Adobe Commerce
  • Agile CRM
  • AppMySite
  • Awin
  • BigCommerce
  • Brevo Marketing Platform
  • Checkout.com
  • Duda
  • Easyship
  • Ecwid
  • FreshBooks
  • Google Analytics
  • Helpdesk
  • HubSpot
  • HubSpot CRM
  • Intuit Mailchimp
  • InventorySource
  • Jimdo
  • MailerLite
  • Omnisend
  • Pagecloud
  • PayPal Payments Pro
  • Pipedrive
  • Printful
  • Remarkety
  • Salesforce Platform
  • Shareasale
  • Shift4Shop
  • Shopify
  • Site123
  • Spocket
  • Square Online
  • Squarespace
  • Stripe
  • Synder
  • Testimonial
  • Tidio
  • WebWave
  • Wholesale 2B
  • Wix
  • WooCommerce
  • Zapier
  • Zendesk Support Suite
  • Zoho CRM
  • inFlow Inventory
  • tawk.to
Tidio Logo
Tidio
Total integrations: 25
  • ActiveCampaign for Marketing
  • Adobe Commerce
  • Agile CRM
  • AppMySite
  • Awin
  • BigCommerce
  • Brevo Marketing Platform
  • Checkout.com
  • Duda
  • Easyship
  • Ecwid
  • FreshBooks
  • Google Analytics
  • Helpdesk
  • HubSpot
  • HubSpot CRM
  • Intuit Mailchimp
  • InventorySource
  • Jimdo
  • MailerLite
  • Omnisend
  • Pagecloud
  • PayPal Payments Pro
  • Pipedrive
  • Printful
  • Remarkety
  • Salesforce Platform
  • Shareasale
  • Shift4Shop
  • Shopify
  • Site123
  • Spocket
  • Square Online
  • Squarespace
  • Stripe
  • Synder
  • Testimonial
  • Tidio
  • WebWave
  • Wholesale 2B
  • Wix
  • WooCommerce
  • Zapier
  • Zendesk Support Suite
  • Zoho CRM
  • inFlow Inventory
  • tawk.to
Top Alternatives
Ecwid Logo
Ecwid
See all alternatives
Tidio Logo
Tidio
See all alternatives
Company Details
Ecwid Logo
Ecwid
  • By Ecwid, Inc.
  • Located in Encinitas, California, United States
  • Founded in 2009
Tidio Logo
Tidio
  • By Tidio LLC
  • Located in San Francisco
  • Founded in 2013