EngageBay vs Freshdesk

Take a look at how EngageBay and Freshdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. EngageBay scores 4.6 out of 5 from 216 reviews, while Freshdesk has been rated 4.4 out of 5 from 3051 reviews.
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EngageBay logo

EngageBay

4.6
(216)
Freshdesk logo

Freshdesk

4.4
(3,051)
At a Glance
EngageBay logo
EngageBay
Starting at:
$12.74/month
Freshdesk logo
Freshdesk
Starting at:
$14.00/month
Overview
EngageBay logo
EngageBay
EngageBay is a CRM platform that helps companies streamline their customer relationship management using a single integrated platform. As an all-in-one solution, the software provides great automation capabilities and a generous free-forever plan that already include essential features and tools ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
EngageBay
View 5 images
EngageBay Screenshots
Freshdesk logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
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Pricing
EngageBay logo
EngageBay
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Basic
$12.74
/ month
Growth
$42.29
/ month
Pro
$84.99
/ month
See all pricing
Freshdesk logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
Pros and Cons
EngageBay logo
EngageBay
Pros
  • 'Robust ‘free forever’ plan
  • All-in-One approach to CRM, with live chat, forms and landing page tools
  • Great automation capabilities
  • Offer a range of integrations (Gmail and Office 365 integrations included in the free plan)
Cons
  • Interface is not the most intuitive at times
  • Onboarding process could be improved
Freshdesk logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
EngageBay logo
EngageBay
Small Business
87.04%
Mid Market
12.5%
Enterprise
0.46%
Freshdesk logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
EngageBay logo
EngageBay
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshdesk logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
EngageBay logo
EngageBay
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshdesk logo
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
EngageBay logo
EngageBay
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk logo
Freshdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
EngageBay logo
EngageBay
Total integrations: 18
  • AppSumo
  • CallHippo
  • ChatBot
  • DocuSign
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Google Analytics
  • Google Calendar
  • HubSpot
  • HubSpot CRM
  • Intercom
  • Intuit Mailchimp
  • Jotform
  • JustCall
  • MeisterTask
  • Nimble
  • PandaDoc
  • Plivo
  • Postmark
  • Shopify
  • Stripe
  • Supportbench
  • Twilio
  • WooCommerce
  • Xero
  • Zapier
  • Zoho Assist
  • noCRM.io
Freshdesk logo
Freshdesk
Total integrations: 16
  • AppSumo
  • CallHippo
  • ChatBot
  • DocuSign
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Google Analytics
  • Google Calendar
  • HubSpot
  • HubSpot CRM
  • Intercom
  • Intuit Mailchimp
  • Jotform
  • JustCall
  • MeisterTask
  • Nimble
  • PandaDoc
  • Plivo
  • Postmark
  • Shopify
  • Stripe
  • Supportbench
  • Twilio
  • WooCommerce
  • Xero
  • Zapier
  • Zoho Assist
  • noCRM.io
Top Alternatives
EngageBay logo
EngageBay
See all alternatives
Freshdesk logo
Freshdesk
See all alternatives
Company Details
EngageBay logo
EngageBay
  • By EngageBay Inc.
  • Located in Tracy, California, United States
  • Founded in 2017
Freshdesk logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010