EngageBay vs Freshdesk Contact Center
Take a look at how
EngageBay
and
Freshdesk Contact Center
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
EngageBay
scores
4.6
out of 5 from
216
reviews, while
Freshdesk Contact Center
has been rated
4.1
out of 5 from
133
reviews.
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Freshdesk Contact Center
4.1
( 133 )
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At a Glance
Overview
EngageBay is a CRM platform that helps companies streamline their customer relationship management using a single integrated platform. As an all-in-one solution, the software provides great automation capabilities and a generous free-forever plan that already include essential features and tools ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Basic
$12.74
/ month
Growth
$42.29
/ month
Pro
$84.99
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
- 'Robust ‘free forever’ plan
- All-in-One approach to CRM, with live chat, forms and landing page tools
- Great automation capabilities
- Offer a range of integrations (Gmail and Office 365 integrations included in the free plan)
- Interface is not the most intuitive at times
- Onboarding process could be improved
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
87.04%
Mid Market
12.5%
Enterprise
0.46%
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
15
- BigCommerce
- CallHippo
- DocuSign
- Freshdesk
- Freshsales
- Freshservice
- Google Calendar
- HubSpot
- HubSpot CRM
- Intercom
- Intuit Mailchimp
- JustCall
- Nimble
- PandaDoc
- Plivo
- Postmark
- Shopify
- Stripe
- Twilio
- WooCommerce
- Zapier
- noCRM.io
Total integrations:
9
- BigCommerce
- CallHippo
- DocuSign
- Freshdesk
- Freshsales
- Freshservice
- Google Calendar
- HubSpot
- HubSpot CRM
- Intercom
- Intuit Mailchimp
- JustCall
- Nimble
- PandaDoc
- Plivo
- Postmark
- Shopify
- Stripe
- Twilio
- WooCommerce
- Zapier
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By EngageBay Inc.
- Located in Tracy, California, United States
- Founded in 2017
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
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