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Zendesk Chat
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At a Glance
Overview
EngageBay is a CRM platform that helps companies streamline their customer relationship management using a single integrated platform. As an all-in-one solution, the software provides great automation capabilities and a generous free-forever plan that already include essential features and tools ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Basic
$12.74
/ month
Growth
$42.29
/ month
Pro
$84.99
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Pros and Cons
- 'Robust ‘free forever’ plan
- All-in-One approach to CRM, with live chat, forms and landing page tools
- Great automation capabilities
- Offer a range of integrations (Gmail and Office 365 integrations included in the free plan)
- Interface is not the most intuitive at times
- Onboarding process could be improved
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Reviewer's Segments
Small Business
87.04%
Mid Market
12.5%
Enterprise
0.46%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
15
- Aircall
- CallHippo
- DocuSign
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Google Calendar
- HubSpot
- HubSpot CRM
- Intercom
- Intuit Mailchimp
- JustCall
- Loom
- Microsoft Excel
- PandaDoc
- Pipedrive
- Plivo
- Postmark
- Shopify
- Sitecore Experience Manager
- Stripe
- TeamViewer
- Twilio
- WhatsApp Business
- Zapier
- Zowie
Total integrations:
13
- Aircall
- CallHippo
- DocuSign
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Google Calendar
- HubSpot
- HubSpot CRM
- Intercom
- Intuit Mailchimp
- JustCall
- Loom
- Microsoft Excel
- PandaDoc
- Pipedrive
- Plivo
- Postmark
- Shopify
- Sitecore Experience Manager
- Stripe
- TeamViewer
- Twilio
- WhatsApp Business
- Zapier
- Zowie
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By EngageBay Inc.
- Located in Tracy, California, United States
- Founded in 2017
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
