EngageBay vs Zendesk Chat

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EngageBay logo

EngageBay

4.6
(216)
At a Glance
EngageBay logo
EngageBay
Starting at:
$12.74/month
Zendesk Chat logo
Zendesk Chat
Starting at:
$49.00/month
Overview
EngageBay logo
EngageBay
EngageBay is a CRM platform that helps companies streamline their customer relationship management using a single integrated platform. As an all-in-one solution, the software provides great automation capabilities and a generous free-forever plan that already include essential features and tools ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
EngageBay
View 5 images
EngageBay Screenshots
Zendesk Chat logo
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Chat
View 6 images
Zendesk Chat Screenshots
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Pricing
EngageBay logo
EngageBay
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Basic
$12.74
/ month
Growth
$42.29
/ month
Pro
$84.99
/ month
See all pricing
Zendesk Chat logo
Zendesk Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Pros and Cons
EngageBay logo
EngageBay
Pros
  • 'Robust ‘free forever’ plan
  • All-in-One approach to CRM, with live chat, forms and landing page tools
  • Great automation capabilities
  • Offer a range of integrations (Gmail and Office 365 integrations included in the free plan)
Cons
  • Interface is not the most intuitive at times
  • Onboarding process could be improved
Zendesk Chat logo
Zendesk Chat
Pros
  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools
Cons
  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Reviewer's Segments
EngageBay logo
EngageBay
Small Business
87.04%
Mid Market
12.5%
Enterprise
0.46%
Zendesk Chat logo
Zendesk Chat
Insufficient data to show segment split
Deployment
EngageBay logo
EngageBay
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Zendesk Chat logo
Zendesk Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
EngageBay logo
EngageBay
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zendesk Chat logo
Zendesk Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
EngageBay logo
EngageBay
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zendesk Chat logo
Zendesk Chat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
EngageBay logo
EngageBay
Total integrations: 15
  • Aircall
  • CallHippo
  • DocuSign
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • Google Calendar
  • HubSpot
  • HubSpot CRM
  • Intercom
  • Intuit Mailchimp
  • JustCall
  • Loom
  • Microsoft Excel
  • PandaDoc
  • Pipedrive
  • Plivo
  • Postmark
  • Shopify
  • Sitecore Experience Manager
  • Stripe
  • TeamViewer
  • Twilio
  • WhatsApp Business
  • Zapier
  • Zowie
Zendesk Chat logo
Zendesk Chat
Total integrations: 13
  • Aircall
  • CallHippo
  • DocuSign
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • Google Calendar
  • HubSpot
  • HubSpot CRM
  • Intercom
  • Intuit Mailchimp
  • JustCall
  • Loom
  • Microsoft Excel
  • PandaDoc
  • Pipedrive
  • Plivo
  • Postmark
  • Shopify
  • Sitecore Experience Manager
  • Stripe
  • TeamViewer
  • Twilio
  • WhatsApp Business
  • Zapier
  • Zowie
Top Alternatives
EngageBay logo
EngageBay
See all alternatives
Zendesk Chat logo
Zendesk Chat
See all alternatives
Company Details
EngageBay logo
EngageBay
  • By EngageBay Inc.
  • Located in Tracy, California, United States
  • Founded in 2017
Zendesk Chat logo
Zendesk Chat
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007