Freshdesk Contact Center vs HelpCrunch

Take a look at how Freshdesk Contact Center and HelpCrunch stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk Contact Center scores 4.1 out of 5 from 133 reviews, while HelpCrunch has been rated 4.7 out of 5 from 204 reviews.
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Freshdesk Contact Center Logo

Freshdesk Contact Center

4.1
(133)
HelpCrunch Logo

HelpCrunch

4.7
(204)
At a Glance
Freshdesk Contact Center Logo
Freshdesk Contact Center
Starting at:
$15.00/month
HelpCrunch Logo
HelpCrunch
Starting at:
$15.00/month
Overview
Freshdesk Contact Center Logo
Freshdesk Contact Center
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk Contact Center
View 5 images
Freshdesk Contact Center Screenshots
HelpCrunch Logo
HelpCrunch
HelpCrunch is a top-rated customer communication platform built especially for support teams and marketing teams. Among its top features include a live chat and chatbot that uses this highly customizable live chat widget as a visitor engagement and lead acquisition tool. It also features great au... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
HelpCrunch
View 5 images
HelpCrunch Screenshots
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Pricing
Freshdesk Contact Center Logo
Freshdesk Contact Center
Free trial available
Free plan available
Billing type Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
HelpCrunch Logo
HelpCrunch
Free trial available
Free plan available
Billing type Recurring Subscription
Basic
$15.00
/ month
Pro
$25.00
/ month
Unlimited
Contact Us
See all pricing
Pros and Cons
Freshdesk Contact Center Logo
Freshdesk Contact Center
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
HelpCrunch Logo
HelpCrunch
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Freshdesk Contact Center Logo
Freshdesk Contact Center
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
HelpCrunch Logo
HelpCrunch
Small Business
83.82%
Mid Market
15.2%
Enterprise
0.98%
Deployment
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
HelpCrunch Logo
HelpCrunch
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
HelpCrunch Logo
HelpCrunch
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
HelpCrunch Logo
HelpCrunch
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Freshdesk Contact Center Logo
Freshdesk Contact Center
Total integrations: 9
  • Adobe Commerce (Magento Commerce)
  • BigCommerce
  • Drupal
  • Freshdesk
  • Freshsales
  • Freshservice
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • HubSpot CRM
  • Joomla
  • Nimble
  • Pipedrive
  • PrestaShop
  • Shopify
  • Slack
  • Squarespace
  • Wix
  • WooCommerce
  • Zapier
  • Zendesk
  • noCRM.io
HelpCrunch Logo
HelpCrunch
Total integrations: 14
  • Adobe Commerce (Magento Commerce)
  • BigCommerce
  • Drupal
  • Freshdesk
  • Freshsales
  • Freshservice
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • HubSpot CRM
  • Joomla
  • Nimble
  • Pipedrive
  • PrestaShop
  • Shopify
  • Slack
  • Squarespace
  • Wix
  • WooCommerce
  • Zapier
  • Zendesk
  • noCRM.io
Top Alternatives
Freshdesk Contact Center Logo
Freshdesk Contact Center
See all alternatives
HelpCrunch Logo
HelpCrunch
See all alternatives
Company Details
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
HelpCrunch Logo
HelpCrunch
  • By HelpCrunch
  • Located in San Francisco, CA, USA
  • Founded in 2016